What types of Care is Brook House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House Nursing Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

What are the Facilities & Services at Brook House Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House Nursing Home to the centre of New Malden?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Brook House Nursing Home, 8a Nelson Road, New Malden, London KT3 5EA

Review from Robin B (Son-in-law of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident for nearly four years since a fall that fractured her hip. Her dementia is slowly progressing and she is now mid stage. She has been very well cared for by the staff who are very good and patient with her. I would recommend this as a great place with plenty of activities

and entertainment which keep all the residents engaged. From the manager down everyone is approachable and happy to help in any way.

Reply from Brook House, Home Manager at Brook House Nursing Home

Thank you so much for taking the time to share your feedback, Robin, we know how challenging it has been for your mother-in-law and your family and it's great to hear that our team are doing a good job of looking after her. We're very proud of our them and their commitment to person-centred care and your recognition of our efforts means the world! Thanks again for your lovely review.

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Review from S B (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience

Mum is extremely well looked after by all the carers and the nursing staff, considering her mid stage dementia. There are lots of activities and entertainment for the residents which Mum enjoys. It's the best place for her to be and the family are really happy that she's there.

Reply from Brook House, Home Manager at Brook House Nursing Home

Thank you so much for your lovely feedback, we're so pleased to hear that Mum is enjoying herself and it's great to see her engaging with the activities and entertainment we put on. It's wonderful to hear that your family are assured in her care - we really appreciate your trust in us!

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Review from Anita P (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Brook House for almost 3 years. During that time I have been impressed with the kindness & care shown to her. She can be difficult to deal with at times but their patience & attention is very appreciated.

Reply from Brook House, Home Manager at Brook House Nursing Home

Thank you for your review, Anita, we're so glad to hear that our team's kindness and compassionate has left a lasting impression with you. It's our privilege to care for Mum and we're so glad she's a part of our community!

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Review from Anthony W (Son of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.
Facilities are perfect from TV room, dining room down to the library.
Nice activities organised from knitting to readings and TV room.
Mother's own room always clean and tidy.
Thank you everyone.
P.S.

and good taxi service organised when required.

Reply from Stuart Lamacraft, Marketing Assistant at Brook House Nursing Home

Thank you so much for your lovely review. We're delighted to hear that your mother feels at home here at Brook House and that you're pleased with the facilities and activities we provide. It's wonderful to know our team's kindness and helpfulness have made a positive difference and we're glad the room is always kept to your standards. We're also happy to hear the taxi service has been useful! If there's ever anything else we can do, please don't hesitate to let us know.

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Review from George P (Husband of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

Very happy with all aspects of my wife's care.

Reply from Stuart Lamacraft, Marketing Assistant at Brook House Nursing Home

Thank you for your kind feedback. We're so glad to hear that you're happy with the care your wife is receiving at Brook House. Your satisfaction means a lot to us and we're committed to continuing to provide the best possible care for her.

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Review from M C (Friend of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience

This is based on my friend's first month at Brook House Nursing Home hens the three "good" ratings are really "don't know yet"!
Brook House has made this an, overall, excellent experience from my very first contact. Professional, friendly and caring throughout and the atmosphere is caring and relaxed,

helping my friend to settle in well.

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Review from B N (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

My mother started her residency in August 2023. All of the staff I have interacted with are helpful and caring. This especially applies to the nurses and reception staff who I have most interaction with.
The home, itself, appears clean however there are clearly signs that the property requires some

maintenance. Other relatives of residents have mentioned that the furniture in some rooms is in poor condition and requires replacing but that is not my experience with my mother.
I recently attended a meeting with the new manager and senior nurse who went through plans for improvements to the property and general care of residents in terms of activities, food etc. It all sounded positive and time will tell if those plans are put in place.
I have no doubts that improvements can be made but that being said, my mother is treated well and looked after properly. The only issues have been with occasional friction with other residents which is difficult to manage in that type of environment.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for taking the time to share your experience with Brook House Nursing Home. We appreciate your positive feedback regarding the helpful and caring nature of the staff, particularly the nurses and reception staff. It's reassuring to hear that your mother is being treated well and looked after properly. We also acknowledge your observation about the property requiring some maintenance and the mention of furniture in poor condition in certain rooms. It's encouraging that the new manager and senior nurse have discussed plans for improvements during the recent meeting. We look forward to witnessing the successful execution of these plans, fostering a more comfortable and well-maintained environment for all residents. Your perspective is valuable and we're grateful for your openness in sharing both positive aspects and areas for improvement. We wish your mother continued well-being and comfort during her residency at Brook House Nursing Home.

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Review from Mike O (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience

My mother moved into Brook House Nursing Home a few months ago and we have been really pleased and grateful for the quality of care she has received from the whole team. It was a stressful transition for my mother and she continues to struggle from time to time. The staff have handled this very professionally

and with compassion, which has been really appreciated. The home is clean and well-maintained, which is another positive aspect. There are ancillary services such as hairdressing available, as well as dedicated staff who manage daily activities, including outings. Communication with relatives is excellent. Staff are very accessible and are always prompt with their responses. Overall, the home and staff give you a great deal of confidence that your loved one is being well looked after and that has been reflected in all our dealings with them. It really does give you peace of mind for what is always a worrying process. I would highly recommend Brook House to everyone.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for taking the time to share your positive experience with Brook House Nursing Home. We appreciate your feedback and are delighted to hear that your mother has received quality care from our team. It's heartening to know that staff have handled the transition professionally and with compassion, providing support during what can be a challenging time. We are pleased to hear that the cleanliness and maintenance of the home meet your expectations and that ancillary services, such as hairdressing and daily activities, including outings, contribute to a well-rounded and comfortable environment for residents. Communication is crucial and we're glad to learn that our staff at Brook House excel in this aspect. It's reassuring to know that they are accessible and prompt in their responses, fostering a strong connection with the families involved. Thank you for recommending Brook House Nursing Home. We wish you continued satisfaction with the care at Brook House.

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Review from Diana B (Sister of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

I have always found the staff to be very caring and professional and look after my sister very well.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for your feedback about the care provided at Brook House Nursing Home. It's great to hear that you've consistently found staff to be caring and professional, ensuring the well-being of your sister. Your review is greatly appreciated.

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Review from Ann S (Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

I'm not happy with my condition (health) but the care and support are excellent to me and my family and helps me keep positive. My room is lovely and I especially enjoy the access to my garden via my room. The reception welcome is absolutely brilliant and I am regularly informed of things happening

in the home.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. The environment we strive to create in our care homes is uplifting and joyful, allowing people to enjoy their time whilst receiving the necessary care. We appreciate your kind words and they will be passed on to the rest of the team.

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Review from Linda R (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother received excellent care.
Everyone from the nursing staff, healthcare assistants, catering and cleaning all were so helpful and friendly.
The home is spotlessly clean.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Lynda R (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience

My mother was first introduced to Brook House Nursing Home in early 2020 during the covid period. She was made to feel welcome and safe even in lockdown where residents and loved ones had a challenging time, including the marvellous staff. The Alzheimer’s disease had taken her before she became a resident

and Brook House took time to comfort her and make her feel comfortable and special. The staff and especially her one-to-one carer cared for her in the most loving way, and brightened up what was a very challenging time for her.
The whole family would like to say a big thank you to the whole Brook House team for the love and affection shown to my mother right up to the day she left us.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

We deeply appreciate your feedback. It's truly touching to hear that your mother felt welcomed and safe during her time at Brook House Nursing Home. Our staff's dedication shines through in their commitment to providing comfort and care, particularly during challenging times. We're honored to have been part of your mother's journey, and we're glad that our team, especially her one-to-one carer, could make her feel comfortable and special. Your kind words mean a lot to us, and we extend our gratitude to your whole family for the trust you placed in us.

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Review from Dawn M (Daughter of Resident) published on 26 December 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been in the care home for some time. She is well looked after and very happy. The place is very clean and the staff are very friendly. They try and get all the residents to join in with activities.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Many thanks for your positive review, our staff are highly motivated to deliver person-centred care. With the help of our lifestyle leads, we are always aiming to inspire moments of joy for our residents, also allowing our residents to remain social and pursue new interests and hobbies. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from T G (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience

A beautiful home, providing excellent care throughout difficult times. Friendly, warm and caring staff who treat residents with dignity and compassion.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for such a positive review. Our highly experienced team, aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate your kind words and they will be passed on to the rest of the team.

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Review from B E (Friend of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience

I am very impressed with the staff and care given to the residents. A very secure building while feeling open and friendly. I first visited a friend about 9 or 10 years ago when Brook House was built. The improvements to the building have been very good. One of the best homes in the area. Thanks to

everyone involved.

Reply from Sydney Lyttleton, Marketing Assistant at Brook House Nursing Home

Thank you for taking the time to leave such a positive review. Our team prides ourselves on providing the best possible care in a relaxed and friendly atmosphere. Our residents are our number one priority, and we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared with the team.

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Review from M G (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Mum seems happy and her needs are adequately taken care of.
The food for lunch seems to lack variety but the food that is served is of good quality.

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Review from Joanne H (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

My father who has severe dementia and was also recently diagnosed with terminal cancer has been at Brook House Nursing Home for almost 5 years. I really could not recommend highly enough how good this care home is to anyone else in the difficult decision of looking for a home for their loved one. All

the staff at Brook House Nursing Home are absolutely amazing and show such care, compassion and love to all the residents. They are always looking at ways to entertain and engage the residents and provide a safe and open and inclusive environment and myself and all my family are always made to feel so welcome when we visit. The home is also very well maintained and kept clean and the garden area is always really well looked after, but most importantly I really do feel my father feels safe here and is treated with dignity and loved by all the staff that take care of him.

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Review from Haley D (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

Mum had a lovely stay here. Her mental health has stayed the same since she was admitted. Very friendly and professional. Very nice party for the Jubilee. Mum is treated with respect and dignity. I feel like some residents could be taken for a walk maybe or a trip out.

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Review from A L (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

My dad is very well cared for and looked after by the home. He is comfortable in his room. The home is well managed and if I have any concerns, I know I can raise this with the manager. He listens and explains things well. Would recommend this home to another family.

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Review from Angela M (Wife of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience

My husband has advanced dementia, he has been in Brook House Nursing Home for four years. I have nothing but praise for the care he has received whilst a resident there, the staff are wonderful and the care, love and respect they show him is second to none. My daughters and I are so grateful to all

the staff at Brook House Nursing Home for all their hard work at all times, especially during the pandemic. The home is well run and always welcoming and I know my husband is happy there and feels safe.

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