Brook House Nursing Home

8a Nelson Road, New Malden KT3 5EA
Submit a Review
9.6 97 Reviews
  • Brook House Nursing Home, New Malden
Brook House Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of New Malden.

Offering 32 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care. Set in an ideal location with good transport links into London this home, with its landscaped gardens, is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Show Brook House Nursing Home on the Map

Care Provided by Brook House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Peter Haysom (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Brook House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Brook House Nursing Home Reviews (97)

Total of 97, showing 21-40
9.6

Brook House Nursing Home has a Review Score of 9.6 (9.618) out of 10, based on 12 reviews in the last 2 years. Over all time Brook House Nursing Home has 97 reviews.

Overall Experience

  • 71
  • 25
  • 1
  • 0
  • 0

Date Published

97
4
6
12
85

Review from Elaine B (Daughter of Resident) published on 24 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for a few weeks and right from the start, he has been made to feel welcome and secure. He has settled in well, and the staff have taken steps to get to know him - his background and what he enjoys. I only live down the road and the staff have been very accommodating
in allowing me to visit him daily from the outside. There is a lovely atmosphere in the home with lots of decorations and beautiful mottos/mission statements. It is a great relief to me, to know that he is in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Son of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my father while he was at Brook House in end of life care were outstanding. The staff made his final days as comfortable as possible. Nothing was too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila P (Wife of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period that my husband resided at Brook House, he was really well cared for. It gave the family great comfort and the staff were outstanding. The accommodation was very well designed for people with Alzheimer's. The communication between family and staff was excellent and we were always made
to feel like we were part of an extended family. The food was excellent and provided nutrition for my husband who had difficulty eating. During the difficult time of Covid 19, he was looked after well and we are unable to visit. Sadly he passed away due to Alzheimers and the staff communicated with us the whole time and sat with him to the end. We knew and had peace of mind about the great loving care he received. We would like to thank Brook House staff for their excellent care while my husband was there, it gave us great comfort that his needs were met at all times.

Reply from Aileen Nimmo, Sales & Marketing at Brook House Nursing Home

Thank you for sharing your thoughts on Brook House. We are always so pleased to read that our staff were outstanding. We will share this review with the team and are sorry for your sad loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W E (Wife of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for one week of respite care. I was thrilled with the lovely building and grounds, and very friendly welcoming staff. I would highly recommend Brook House, my husband was very happy there, well cared for and treated with respect and dignity.

Reply from Aileen Nimmo, Sales & Marketing at Brook House Nursing Home

It is always wonderful to read that a respite resident has had a happy stay. We hope you will remain a friend of the home and we look forward to welcoming you back in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reviewed Brook House earlier this year when Mum moved in, I felt compelled to comment again during the Covid 19 pandemic. Mum was already treated with kindness and compassion since moving in, but the quality of care both she and we as a worried family, have received during this unprecedented
time, has been exemplary. Despite us missing seeing Mum, I have felt nothing but confidence in the management and staff. They have managed the situation, maintained standards and ensured relationships are maintained.

Reply from Aileen Nimmo, Sales & Marketing at Brook House Nursing Home

It is always so nice to read a review when a family shares that they feel the teams care is exemplary. These have been difficult times indeed, and it is so wonderful to read you feel the team at Brook have maintained standards and enabled our residents and their families to remain in touch. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy F (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was badly depressed when she arrived from another home. Within a week the staff had her up and about smiling and laughing. The difference was amazing. This magnificent care home is full of fun, laughter and loving care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee B (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to this home a year ago, she was very ill when she was admitted, we moved her from a terrible home to here. She has flourished since arriving. Going from bedridden to walking and moving with a frame. Could not wish for better care. However much we paid. She takes part in lots of activities
despite having severe dementia. Before Covid-19 they took her on regular weekly trips. Although she is locked down the home is very helpfully letting us video call her using their phones. She has been tested for Covid-19 and is clear. I cannot thank them enough for all they have done for Mum. When she won't eat, they always make her something she will eat. She is 90 and is still enjoying herself thanks to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave B (Friend of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so overwhelmed by the dedication, love, care from the manger and her staff at the home.
They continue to be not plodding along with this virus, they are charging forward keeping us updated through Skype, calls, pictures and a great atmosphere.
What more could we ask for, so happy to have someone
I care about looked after by the manager and her wonderful team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Regular Volunteer) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Brook House weekly with my dog Poppy. The atmosphere at the home is always bright and friendly. The staff always showing dedicated care to the residents. It is a place that always feels welcoming. Bringing Poppy to visit the residents brings joy to me and to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Wife of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I realised that Brook House Nursing Home would be the perfect one for my husband after my first meeting with the deputy manager. I knew immediately that my husband would be cared for appropriately for his needs. She cares about residents as well as her staff and as a result, works long and hard on their
behalf.

Reply from Aileen Nimmo, Sales & Marketing at Brook House Nursing Home

Thank you for taking the time to review Brook House, we will share your kind words with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to the home nearly 3 months ago. I feel she has settled very well with support from the staff. The home has got to know my mum and her needs and are able to support her when she needs reassurance. I feel the manager is very approachable and very friendly. Overall I am very happy that my
mum lives here at Brook House.

Reply from Aileen Nimmo, Sales & Marketing at Brook House Nursing Home

So happy to hear your Mum has settled, thank you for the lovely feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick D (Son-in-law of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has settled very quickly into Brook House, having moved in after a difficult spell in hospital. The staff are kind and attentive to the needs of all the residents. Brook House is led by a member of staff who is knowledgable, motivated and focuses on those in her care. Excellent leadership
is a huge part of the successful operation of Brook House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Sister of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering that it is almost impossible to find perfection, Brook House continues to provide a friendly, efficient and comfortable care home. My brother has been a resident for many years and has received extremely good and respectful care throughout his stay.

Reply from Tori Blackadder, Marketing Assistant at Brook House Nursing Home

Thank you for taking the time to review Brook House. We are glad to hear that you find our home friendly and comfortable for your brother and that the level of care provided has been to a high standard. Thank you for your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Friend of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, caring, clean care home. Residents are looked after well. Management work hard to cater to the client's needs. Entertainment and activities are well thought out and appreciated by the residents.

Reply from Tori Blackadder, Marketing Assistant at Brook House Nursing Home

Thank you for taking the time to review Brook House. Thank you for acknowledging our individualised person-centred care and complimenting how clean and pleasant our home is. We are pleased to read that you find our activity programme stimulating and enriching.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Friend of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have noticed an improvement in the running efficiency of the home in the past six months. This, I fully believe coincides with the advent of a change of management.

Reply from Tori Blackadder, Marketing Assistant at Brook House Nursing Home

Thank you for taking the time to review Brook House. We are glad to hear you feel new management have had a positive impact on the home. Your feedback is valued.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff S (Partner of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Brook House with my wife, we were both so pleased to meet the new deputy manager, she is so friendly and full of love for the home. Staff was very jolly, as were the residents. Great work, keep it up.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charles E (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the quality of care and the attitude of the staff. They are most helpful and considerate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda F (Friend of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been resident at Brook House since June 2017 and his recovery has been nothing short of miraculous. We all doubted that he would ever make a full recovery from his fall but is now almost ready to be discharged. The staff have been kind, friendly and caring, especially in the early days
when my friend needed 24/7 care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie H (Daughter of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are excellent and demonstrate a real sense of care for the residents. The rooms are clean and activities are well organised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel O (Grandson of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff always there to help will always accommodate you whilst being there, and so pleased my nan is being really well looked after!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Brook House Nursing Home is calculated as follows: ( (100 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 144 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Peter

Peter Haysom

Job Title: Home Manager

I started my career in Healthcare at the age of 17, joining the Ambulance Service where I trained and qualified as a Paramedic. My career in healthcare has been varied with time spent in the Ambulance Service, Repatriation Services, NHS Hospitals and Nursing Homes.


I am very proud of the team we have here at Brook House. I know that they provide care to our residents just as they would wish for their own family members.


Please feel free to stop by for a chat or to take a look at our wonderful home!


Marc

Marc Arancon

Job Title: Administration Manager

My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.


‘TEAMWORK MAKES THE GOAL WORK’


Emma-Louise

Emma-Louise Dale

Job Title: Head of Housekeeping

Joined: 2019

I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.


When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.


Karen

Karen Wills

Job Title: Team Leader and Dementia Champion

Joined: 2019

I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.


I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.


Rose

Rose Mathew

Job Title: Registered Nurse

Joined: 2021

Hi, my name is Rose. I am a Registered Nurse at Brook House and and it is my first place of work in the UK. I joined the home in April 2021. Before that, I worked as a nurse back in India. I have more than two years of experience working in Transfusion medicine.


I joined Brook House because I believe that I could provide compassionate care to residents and that I would have meaningful interaction with them on day to day basis. Personally, this brings me immense satisfaction.


I like to spend my spare time with my family and friends or exploring new things and places.


Arthur

Arthur Krall

Job Title: Chef Manager

Joined: 2013

Hi, my name is Arthur Krall and I have been working in the Brook House since 2013. I joined as a Laundry Assistant and grew into the position of Chef Manager.
I take my job very seriously as nutrition is extremely important for the elderly.


I enjoy speaking with our residents and discovering their likes and dislikes, so I can cater to their individual preferences.


Natasha

Natasha Allen

Job Title: Lifestyle Lead

Joined: 2024

My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.


I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.