I have always found the staff to be very caring and professional
Diana B (Sister of Resident)
the care and support are excellent to me and my family and helps me keep positive.
Ann S (Resident)
Wonderful, beautiful home for my mother. Everybody who works there is happy, helpful and kind.
Anthony W (Son of Resident)
All Fees are subject to a full assessment by the care home
Brook House Nursing Home has a Review Score of 9.6 (9.618) out of 10, based on 12 reviews in the last 2 years. Over all time Brook House Nursing Home has 97 reviews.
Review from Sophie K (Daughter of Resident) published on 28 November 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Sam B (Grandson of Resident) published on 28 November 2017
Submitted via Website •
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5.0 out of 5
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Review from Nick P (Son of Resident) published on 28 November 2017
Submitted via Website •
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5.0 out of 5
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Review from P C (Son-in-law of Resident) published on 28 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Paula A (Granddaughter of Resident) published on 28 November 2017
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5.0 out of 5
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Review from H (Granddaughter of Resident) published on 28 November 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Michael C (Partner of Resident) published on 28 November 2017
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Grant B (Grandson of Resident) published on 28 November 2017
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5.0 out of 5
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Review from V A (Wife of Resident) published on 27 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A W (Daughter of Resident) published on 20 November 2017
Submitted via Website •
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5.0 out of 5
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Review from Andrew (Son of Resident) published on 14 November 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff always want to help residents, even some of those who have very challenging conditions (typically due to dementia) and are willing to spend time with those who need
The home also organises a lot of activities for residents, who are free to choose which ones they join in.
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Review from Beatrice B (Wife of Resident) published on 1 November 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Helen B (Sister-in-law of Resident) published on 1 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ken B (Brother of Resident) published on 1 November 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jeanette B (Daughter of Resident) published on 24 October 2017
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5.0 out of 5
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Review from R H (Son of Resident) published on 16 October 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Elisabeth B (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Robert D (Friend of Resident) published on 11 October 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from J K (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from William A (Sister-in-law of Resident) published on 14 July 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.6 (9.618) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.618 for Brook House Nursing Home is calculated as follows: ( (100 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 144 Ratings = 4.618
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I started my career in Healthcare at the age of 17, joining the Ambulance Service where I trained and qualified as a Paramedic. My career in healthcare has been varied with time spent in the Ambulance Service, Repatriation Services, NHS Hospitals and Nursing Homes.
I am very proud of the team we have here at Brook House. I know that they provide care to our residents just as they would wish for their own family members.
Please feel free to stop by for a chat or to take a look at our wonderful home!
Job Title: Administration Manager
My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.
‘TEAMWORK MAKES THE GOAL WORK’
Job Title: Head of Housekeeping
Joined: 2019
I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.
When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.
Job Title: Team Leader and Dementia Champion
Joined: 2019
I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.
I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.
Job Title: Registered Nurse
Joined: 2021
Hi, my name is Rose. I am a Registered Nurse at Brook House and and it is my first place of work in the UK. I joined the home in April 2021. Before that, I worked as a nurse back in India. I have more than two years of experience working in Transfusion medicine.
I joined Brook House because I believe that I could provide compassionate care to residents and that I would have meaningful interaction with them on day to day basis. Personally, this brings me immense satisfaction.
I like to spend my spare time with my family and friends or exploring new things and places.
Job Title: Chef Manager
Joined: 2013
Hi, my name is Arthur Krall and I have been working in the Brook House since 2013. I joined as a Laundry Assistant and grew into the position of Chef Manager.
I take my job very seriously as nutrition is extremely important for the elderly.
I enjoy speaking with our residents and discovering their likes and dislikes, so I can cater to their individual preferences.
Job Title: Lifestyle Lead
Joined: 2024
My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.
I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.
