Brook House Nursing Home

8a Nelson Road, New Malden KT3 5EA
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9.6 97 Reviews
  • Brook House Nursing Home, New Malden
Brook House Nursing Home is a highly reputable, purpose-built Nursing Home conveniently situated in a peaceful residential area of New Malden.

Offering 32 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care. Set in an ideal location with good transport links into London this home, with its landscaped gardens, is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Brook House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Peter Haysom (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Brook House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Brook House Nursing Home Reviews (97)

Total of 97, showing 81-97
9.6

Brook House Nursing Home has a Review Score of 9.6 (9.618) out of 10, based on 12 reviews in the last 2 years. Over all time Brook House Nursing Home has 97 reviews.

Overall Experience

  • 71
  • 25
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Date Published

97
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6
12
85

Review from Sylvie (Daughter of Resident) published on 30 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During our mother's long stay at Brook House Nursing Home, we had peace of mind knowing she was in a safe and caring environment. Sadly she passed away peacefully after a long slow illness. The staff were wonderful, very kind and always ensured our mother was treated with dignity and respect during
her final days. Nothing was too much to ask for - our requests were always addressed - they would go the extra mile.
The staff are friendly and approachable.
We know our mother had happy times at Brook House, it was her home. The many lovely parties and entertainment, as well as activities, helped brighten the lives for everyone.
We could not have wished for a better place.
Thank you.

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Review from M L (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run establishment with wonderful staff.

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Review from Ben H (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brook House Nursing Home is a very friendly environment. The carers are kind and considerate. Being a new build, the rooms are modern and airy.

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Review from Pauline K (Relative of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently joined Brook House. We have had regular contact with the 2 male nurses who are in charge of my Mother's care. Communication is excellent, our questions and concerns are promptly dealt with in a sensitive way. The nurses have an extremely high level of understanding in relation to
Dementia/Alzheimer's and my Mother's needs. This understanding, dedication and compassionate approach is reflected in the work of the carers and the ethos of the home.

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Review from J W (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurses and carers and supporting ancillary (and admin) at Brook House are caring, kind and offer a high standard of care.
As my mother has high dependency needs, sadly, although with their best standards offered, the carers and nurses are often 'stretched'. The activities, for when my mother could
join in were and remain good. I believe Brook House, for my mother's needs, is the best for her and am satisfied she is in the right nursing home.

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Review from Graham O (Son of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be delighted with the care and attention that mum receives at Brook House Nursing Home. The genuine warmth and quality of care she receives from the whole team is incredible. Their knowledge of mums needs, challenges and personality is impressive and provides us with great comfort that
she is looked after in a very personal way. She is included in all the social activities as far as possible and we are always made to feel extremely welcome by the staff whenever we visit. The whole atmosphere is one of genuine concern and support for the needs of the residents and of their wellbeing. Brook House Nursing Home is a great example of how care should be delivered, despite the varied & demanding challenges of the residents.

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Review from A S (Resident) assisted by family/friend published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard of care is good. Generally, I am treated with dignity and respect. I would like to spend more time in the pleasant garden, weather permitting, or sit on the patio in the summer.
The cleanliness of the home is excellent, the menu has lots of choice and the food is well presented and
of a high standard.
Self-funding entirely so is extremely expensive without any benefits from the local authority or NHS.

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Review from E D (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel welcome when I visit my dad. He is very well looked after. There are often activities going on in the room where dad sits and, although he doesn't join in, he is able to observe what is going on. I am happy that his key-worker has taken the trouble to find out more about what my dad likes
and dislikes, to help make his day more interesting.

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Review from S L (Daughter of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important aspect of the care home is the staff. My mother finds nearly all of them kind. She is treated with dignity and her wishes respected. Although she is completely deaf and chair bound, she is sensitive to the atmosphere and people around her which she finds caring and safe. He great
delight is any animal visitors - the home puts on farm visits and some of the staff go out of their way to bring any visiting dog to her to say hello! She is not forced into activities she doesn't want to do, but staff regularly check up on her in her room.

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Review from S L (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with Brook House Nursing Home. The home ensures out mother's need which is high are met.
The standard of care is high and any concerns are always addressed.
There are parties, activities and entertainers which help make the atmosphere enjoyable and lighter. The staff are dedicated
and kind.

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Review from D T (Wife of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, the home is very good. The care staff are very good with residents and treat them with dignity. I have been going round every other day and have no complaints and that's since 2014.

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Review from Jo P (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Brook House last year and has been very well cared for from the day he arrived. Staff have done well to get to know is character and treat him as an individual including his eccentricities. The staff here have gone the extra mile by allowing my dad to participate as if he were "still
employed" which gives dad a sense of purpose. Also, I've been here when Brooke House put on special events. The latest for valentines day where my dad loved singing all the old tunes with a very talented opera singer.

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Review from Julian W (Son of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently at Brook House and I've been thoroughly impressed with the level of care given. The staff are fantastic. The manager is lovely. The nurses are very good and really caring. They really understand my father's condition and are proactive in making life as comfortable as possible.
The care assistants are all lovely and are genuinely very nice to all patients. And they have a good social/events lead who is really good at bringing energy and love to the residents.

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Review from Barry O (Son of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, kind and have a real rapport with the clients in their care. My mother is well looked after and all her needs are met. The food is of the highest quality. The staff are quick to respond to my mothers needs when they arise. I am confident that she is well looked after in my absence.
After running many homes Brook House was our first choice. In the 10 months my mother has been in their care we have no concerns.

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Review from Elma A (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I strongly recommend Brook House because mum has been in the nursing home for almost 3 years. I feel comfortable when going on holidays and not being able to come in, that she is well looked after! The staff are knowledgeable, caring and supportive to residents and as well as relatives. Nothing is too
much trouble, they are treated with care and dignity. There are regular events which are for everyone (residents, family and friends). I come round every day so I can say that the home is excellent in every point of view. Thank you , continue your excellent job!!!

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Review from Micheal B (Grandson of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am a regular visitor of Brook House nursing home. I have noticed staff speaking in a foreign language in the lounge, in front of residents. The food is not very appealing. Rooms are generally good. Good facilities too.

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Review from Jessica D (Friend of Resident) published on 29 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful facility. The staff are very friendly and the residents are very well looked after. The home is always clean and the quality of the food is very good. Staff treat the residents very well and are warm and caring. There are also lovely gardens that the residents can walk around when
the weather is fine.

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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for Brook House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Brook House Nursing Home is calculated as follows: ( (100 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 144 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brook House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (7)

Peter

Peter Haysom

Job Title: Home Manager

I started my career in Healthcare at the age of 17, joining the Ambulance Service where I trained and qualified as a Paramedic. My career in healthcare has been varied with time spent in the Ambulance Service, Repatriation Services, NHS Hospitals and Nursing Homes.


I am very proud of the team we have here at Brook House. I know that they provide care to our residents just as they would wish for their own family members.


Please feel free to stop by for a chat or to take a look at our wonderful home!


Marc

Marc Arancon

Job Title: Administration Manager

My journey as a Care Home Administrator began in 2017. I have been a part of an outstanding team, and I hope to create the same vital impact at Brook House. It is fulfilling and satisfying to provide high-quality care and service to the clients/residents. I am excited to share my knowledge and experience with the team of Brook House. It is an honour to be part of a fantastic team here where everyone is one big family.
I look forward to our team reaching our goals and consistently providing outstanding care. I am ready to learn new things and develop my skills throughout my journey at Brook House.


‘TEAMWORK MAKES THE GOAL WORK’


Emma-Louise

Emma-Louise Dale

Job Title: Head of Housekeeping

Joined: 2019

I have been working at Brook House since January 2019 as a housekeeper. I enjoy my job in every way and I love spending time with all the residents. I also take great pride in creating and maintaining a clean, tidy and safe home for residents and their guests to enjoy.


When I am at home, I love spending time with my family. I have two beautiful daughters that I am very proud of. One of my biggest passions is horse riding. My favourite activity is to take my horses Freddie and Eddie to Richmond park for a ride.


Karen

Karen Wills

Job Title: Team Leader and Dementia Champion

Joined: 2019

I am a Team Leader and Brook House’s Dementia Champion. I enjoy working alongside a great team of people who take time in their roles to offer a Person-Centred approach to Care and work closely with our residents to ensure they live in a Happy, Safe and Comfortable home.


I have always had a keen interest in Dementia and Brain Injury after my Brain Tumor was operated on and successfully removed in 2002. I feel this has brought me a natural empathy and understanding of people and their symptoms and side effects, and l feel this helps me in my role as Dementia Champion. I joined The Future Care Group in 2019 as l could see the company has a good reputation for Dementia Care and strive to improve their Quality of Care, along with their Core Care Values, which are promoted and lived every day within their homes.


Rose

Rose Mathew

Job Title: Registered Nurse

Joined: 2021

Hi, my name is Rose. I am a Registered Nurse at Brook House and and it is my first place of work in the UK. I joined the home in April 2021. Before that, I worked as a nurse back in India. I have more than two years of experience working in Transfusion medicine.


I joined Brook House because I believe that I could provide compassionate care to residents and that I would have meaningful interaction with them on day to day basis. Personally, this brings me immense satisfaction.


I like to spend my spare time with my family and friends or exploring new things and places.


Arthur

Arthur Krall

Job Title: Chef Manager

Joined: 2013

Hi, my name is Arthur Krall and I have been working in the Brook House since 2013. I joined as a Laundry Assistant and grew into the position of Chef Manager.
I take my job very seriously as nutrition is extremely important for the elderly.


I enjoy speaking with our residents and discovering their likes and dislikes, so I can cater to their individual preferences.


Natasha

Natasha Allen

Job Title: Lifestyle Lead

Joined: 2024

My Name is Natasha, the Lifestyle Lead at Brook House Nursing Home.


I am thrilled to be part of the Brook House family, I enjoy bringing a sense of happiness and connection to those I care for and I’m looking forward to continuing this, and more, with the lovely residents of Brook House.