All of our fees are all-inclusive. The fee is dependent on room available or chosen and the care needs determined on pre admission assessment.
Visitors welcome to schedule an appointment to come and tour the home.
There is a car park at Groveland Park Care Home.
Groveland Park Care Home has a Review Score of 9.5 (9.511) out of 10, based on 29 reviews in the last 2 years. Over all time Groveland Park Care Home has 137 reviews.
Review from C B (Friend of Resident) published on 11 March 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for the review of your visits to Groveland Park. Knowing that you find your friend comfortable, well fed and looking better in himself is praise indeed, I shall share this review with the Team. We look forward to seeing you again soon.
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Review from D F (Friend of Resident) published on 6 March 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review and the comments that you made. I will speak to your friend regarding the pain relief and ensure him that there are other trained members of staff in the home that can assist with a request if one person is busy at that time, ensure that all staff are seeking assistance when requested. Thank you for sharing your comment that you enjoy the food and we hope to see you back again soon.
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Review from Rachel P (Daughter of Resident) published on 24 February 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review. Hospital stays can be very challenging, but knowing that we were able to assist your Mother in getting back to better health and back on her feet enabling her to go back home, meant a lot to us too. Seeing the whole family together was a joy for us and being able to facilitate these special times is a pleasure and a privilege. I shall pass on your review to the whole team here at Groveland Park.
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Review from R S (Son of Resident) published on 31 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review of our care home. I am pleased to hear that you are happy with our service and that your visits to our newly refurbished Bistro are enjoyed by you and your Mum. The fine dining experience is a wonderful way to spend time together as a family. We welcome all feedback for a chance to improve our service to meet individual expectations. We welcome family pets to our home with measures in place to meet requirements, I have discussed this with the team and look forward to discussing this personally with you.
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Review from M S (Daughter of Resident) published on 31 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review of our care home. I am pleased that you find our staff to be excellent and that you enjoy the food and drink on offer. I am sorry that you find when eating the main meal of the day with your loved one in the dining room is hard, I will continue to review this. We welcome families and friends to enjoy sharing this experience with their loved ones in a variety of ways including Bistro meals and drinks in the Bar Bistro, fine dining for special occasions and family gatherings. This has altered over the last year as we continue with our refurbishment programme. We communicate with families and keep them up to date via different methods and during the Resident of The Day reviews. I welcome the opportunity to discuss this to ensure that we get this right for you. I will share this review with the team.
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Review from Lee B (Son of Resident) published on 31 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review and recommendation of our care home and for sharing that you are happy with the care and facilities that we provide to your father. I will share this review with the team.
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Review from V M (Daughter of Resident) published on 31 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review. We are so pleased that you were able to share this special occasion with your Mum in a relaxing and enjoyable way. I will share your praise of the staff in the Bistro and the staff with the team. Thank you for sharing that you see your Mum always smiling and well looked after and that she enjoys the facilities and activities that we provide is lovely to hear.
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Review from G H (Son of Resident) published on 27 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review. I am pleased that your visits are very good. The refurbished areas are making a difference, creating a wonderful environment for our residents and families. We are continuing with our refurbishment programme which is due to be completed by the summer.
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Review from Debbie R (Daughter of Resident) published on 20 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your lovely review. Looking after and caring for your dad was a privilege and a pleasure. Knowing that we provide residents and families with peace of mind in a friendly and caring way and allowing them to spend quality time together in the comfort of their home from home is important to us. I will share your review and thanks with the team.
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Review from Sara S (Daughter of Resident) published on 15 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Sorry that you are not happy with the service. I am pleased to hear that your dad is now receiving adequate clinical care which was not possible in a residential home with support from community services. We appreciate the process of any resident having to move homes, not something that we often have to do, and done with their best interest in mind. Our staff turnover is comparable to other homes, we ensure we have adequate staffing levels. Our robust safeguarding policy encourages residents, families, visitors and staff to report concerns, which are managed in line with government and local guidelines when reported. Please email me details of any concerns that you have. At times, those living with dementia require additional support, we work with other agencies to ensure a holistic approach. Our Dementia Champions have enhanced training. For many residents, this is their forever home, having lived here for many years, happy with the care and service.
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Review from R T (Son of Resident) published on 15 January 2025
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
I am sorry that you feel that you had to leave this review. We have many residents who are well cared for while living with their dementia, some who have been in the home for many years, they and their families are very pleased with the service and care provided. Unfortunately, at times when clinical issues are coupled with dementia, the clinical safety can become paramount to that resident and is not always be possible to meet those needs in a residential setting even with the support from other professional agencies. Multi-disciplinary decisions are made when we have to ask families to seek an alternative home to manage their loved one's clinical issues, this can be very hard for families to agree with. We consider that resident care, safety and happiness comes above profits which is why, at times, this hard decision must be made. We have many positive reviews from families and residents who have been very happy with the care provided for those living with and without dementia.
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Review from Susan W (Niece of Resident) published on 16 December 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your lovely review. To hear directly from loved ones about our overall service and care provided to our residents is encouraging. Being on the top of your wish list for a choice of home is extremely nice to hear. I shall share this review with the team.
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Review from E G (Daughter of Resident) published on 10 December 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review which I shall share with the team. I am so pleased that you are considering returning to Groveland Park for respite care and your recommendation to others, we always try to accommodate families to return and very much look forward to seeing all our respite residents and families.
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Review from C F (Son of Resident) published on 30 April 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, we do aim to ensure that our residents are happy and smiling! I will ensure that this is shared with the staff.
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Review from C L (Cousin of Resident) published on 23 April 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your lovely review of our home. We are so pleased that you feel that your cousin has settled in well to Groveland Park. I will share your review with the team.
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Review from Lynn W (Daughter of Resident) published on 15 March 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, it is a very hard decision to place a loved one into a care home. To have such a positive outcome for your mum is testament to the hard work of the whole team at Groveland Park, I will share your review.
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Review from B D (Friend of Resident) published on 15 March 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, we welcome all visitors to Groveland Park and strive to ensure they have a positive experience. We look forward to your next visit.
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Review from V A (Friend of Resident) published on 13 March 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review, we welcome all friends and families to Groveland Park, we strive to ensure that everyone leaves our home with a smile!
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Review from F P (Niece of Resident) published on 4 March 2024
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Review from Diana W (Friend of Resident) published on 9 February 2024
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Reply from Caroline Cheeseman, Manager at Groveland Park Care Home
Thank you for your review. I am sorry that you felt that we had not met your individual expectations. For those who are living with dementia, every journey is different and unique. We, like all providers, have to at times make decisions that are hard for all involved after exploring as many other resolutions before matters are sometimes taken out of our hands. I am pleased that your friend has settled well into a home that can meet his specialised needs.
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The Review Score of 9.5 (9.511) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.511 for Groveland Park Care Home is calculated as follows: ( (225 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 331 Ratings = 4.511
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jun 2019
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Job Title: General Manager
Joined: 2022
Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.
Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.