Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.5 137 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.

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Care Provided by Groveland Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Queensgate Healthcare Ltd
  • Person in charge
  • Caroline Cheeseman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Groveland Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All of our fees are all-inclusive. The fee is dependent on room available or chosen and the care needs determined on pre admission assessment.
  • (these prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.


  • Parking

  • There is a car park at Groveland Park Care Home.


Groveland Park Care Home Reviews (137)

Total of 137, showing 41-60
9.5

Groveland Park Care Home has a Review Score of 9.5 (9.511) out of 10, based on 29 reviews in the last 2 years. Over all time Groveland Park Care Home has 137 reviews.

Overall Experience

  • 114
  • 16
  • 3
  • 1
  • 3

Date Published

137
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29
108

Review from Emily R (Granddaughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so welcoming in this care home, they make sure all residents feel happy and at home. She's well looked after and all her needs are met. The facilities are amazing. The range of daily activities ensures all have something to enjoy and look forward to. Overall, it is a fantastic home.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for recognising the care and provisions at Groveland Park. Knowing that our residents are happy and have activities that they enjoy and look forward to is very important to us.


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Review from Tracey C (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care Mum is receiving. Your care during various Covid issues has been amazing. Hopefully can now do a few more external outings.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for your review, we are arranging more outings which are exciting with Christmas fast approaching. These will be listed on our schedule of events. I am pleased that you are happy with the care our team provide to your mum.


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Review from C T (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Groveland Park Care Home in February this year. I cannot speak highly enough of the staff and the level of care provided. It's so reassuring to know that Dad is being looked after so well. I am also made to feel so welcome when visiting Dad. We've just had a meal together in the bistro
- excellent.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

It is so pleasing to hear that your father has settled well into Groveland Park. We value the continued relationships after a loved one comes to stay at Groveland Park, our bistro and fine dining provide a perfect environment for family get-togethers which are evidently enjoyed. I will share this review with our staff.


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Review from Sarah W (Daughter-in-law of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was due to stay here for 2 weeks of respite care. I had to take her out a week early.
The alarm system went off all day every day. The food was very poor, sandwich and mouse for dinner, dry chicken for dinner with salad. One day our friends were visiting and they witnessed my mother-in-law
ask for a tomato or pickle to go with the plain cheese sandwich, the staff said no we do not have it.
She was not invited to join in with any activities. One day she had to wait more than an hour for paracetamol. We sent her in with a medication list from the GP, it says paracetamol as and when required, we also sent her in with paracetamol.
She paid £1950 a week for respite care, thus isn't good value for money at all.

Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for sharing your review of Groveland Park, we welcome feedback to ensure that we can deliver person-centred care and meet individual expectations. I am sorry that you feel on this occasion we have not met yours. I have had the chance to investigate the elements of your concerns in this review under our complaints procedure and I am more than happy to report my findings to you and provide you with copies of evidence, outside of this forum to protect confidentiality. At Groveland Park, we pride ourselves on offering an extensive menu with fine dining choices and a bistro service with alternative options. We cater to individual requests and always ensure that our stock levels allow for that, our recent resident meeting complimented the catering team and the provision of food. Families appreciate our fine dining and Bistro service to allow them to share a meal with their loved ones. We encourage residents and their families to express any concerns as and when they arise.


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Review from Alpesh P (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We booked my mother into this facility for two weeks respite recently. We ended up taking her out a week early. Although most of the staff were pleasant to her, the care and the facilities did not meet our expectations. We were advised that the chef could make her whatever she wanted to eat, however,
this did not happen. Sometimes dinner was just a plain cheese sandwich and a mousse. Our friends were visiting when my mother-in-law asked for tomato or pickle to go with the plain cheese sandwich, the staff said no sorry no pickle or tomato.


Some days it would be almost midday before she got a shower. The most annoying thing was the noise the buzzer system was beeping all day every day. We were promised that there would be activities, my mother was asked to join in very limited activities such as playing cards.
This care home does not provide good value for money at all. I emailed them a care plan for her detailing her requirements for the stay, but this was not followed at all.


Reply from Caroline Cheeseman, Manager at Groveland Park Care Home

Thank you for sharing your review of Groveland Park. Our care is very much led by our residents, and we look after them in a way that they themselves want to be looked after, providing care at times that they choose. Our residents are offered to participate in the events in the home and on a one-to-one level with the events team and care staff.
We keep comprehensive records which provide evidence of all points of care including your points mentioned and are happy to hold regular reviews with families as we fully appreciate that some residents may take time settling into a new environment.
We encourage residents and their families to express any concerns as and when they arise, this assists us to provide reassurance as well as resolve concerns as they arise. After all, we will be learning about the resident during the early weeks of any stay.


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Review from Kelly B (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad went and stayed at Grovelands for two weeks of respite care whilst my brother and I were away on holiday. The level of care provided was excellent and I felt completely confident that they were both happy and safe. Mum loved it so much she wants to just go back and be there permanently!
The staff were lovely and treated them with kindness and respect.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Kelly, thank you so much for your feedback, will pass it on to the team. We loved having your mum and dad with us.


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Review from Peter R (Grandson of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our first visit to my grandmother with my young daughters today since the pandemic kicked off. And such was our experience I felt compelled to leave this review.
From before we entered the door, the smile and welcome and standard of “customer/client care” was exceptional. I understand it was
two staff members that looked after us from reception to being set up in the bistro. Both of them, I felt, went above and beyond and made the experience exceptional. We have asked Groveland management to let them both know the difference it makes. They were attentive without being over the top but also offered things and a service that was beyond what I’ve experienced before, even with their previous very high standards. Thank you, Groveland, please continue the great work.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Peter thank you so much for your review. I will pass on your kind words to the team. We hope to see you again soon.


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Review from Mary H (Sister of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister first came to stay at Groveland at the end of September 2021. I needed help with her as my husband was facing major surgery. The staff couldn't have been more helpful and understanding.
After ten days at Groveland, she was so happy that she agreed to stay permanently.
I have nothing but
praise for every member of staff. I have always been met with smiles and, I feel they are always willing to go the extra mile.
There is a full programme of interesting activities every week and varied outings which, I know, she loves.
The food is of a high standard and individual needs are catered for.
All in all, I can't think of anywhere (given her needs), that I would rather her be.
I know she is safe and above all happy.
Heartfelt thanks to every member of staff.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Mary, thank you so much for your lovely review. Myself and the team are very grateful.


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Review from Lisa G (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident in Groveland Park for 9 months now and we have seen a number of changes in the management team within that time. We are very happy with the team now in place and find them approachable, accommodating and very supportive. They in turn are supported by a great team, who
have shown our mum nothing but the greatest respect and care. It's a huge peace of mind for us that she is so well looked after and if we do have any concerns about Mum's health and wellbeing they are there with reassurance and assistance.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Lisa, thank you so much for your kind words. Myself and the team really appreciate such positive feedback.


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Review from J V (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Groveland Park for just over a year now. All the staff are absolutely lovely and very kind to my mum, me and sister. They have been under a huge strain this last year with all the Covid rules and regulations, with the added pressure of members of staff having to isolate,
yet still maintain the standards and kindness. Today, I had the pleasure of eating lunch with my mum and sampled the residents’ meals first-hand. The haddock melted in the mouth and the peach sponge was delicious. I leave the home after visiting knowing my mum is in very safe hands.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Thank you so much for your kind words. We are so pleased you can finally enjoy a meal with your mum.


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Review from Barbara P (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a permanent resident in December 2021, after a period of respite care. She is absolutely loving being there, the staff are very friendly and caring, they do not push her into joining in the many and varied activities but support her decisions.
Often when I am on the phone with her,
members of staff come into the room and I can hear them laughing and joking, they treat her as if she was a member of their own family.
Of course, there have been a few minor problems but they have always been dealt with promptly.
Our family are so pleased that we chose Groveland.

Reply from Demi Fuller, Manager at Groveland Park Care Home

Thank you so much for your kind words. The team are so pleased.


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Review from M N (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into her new residence last week. The manager and her team have been very friendly and helpful from the start. They have made the upheaval of moving from the family home so much easier and made Mum feel at ease with everything. They carry out their day to day duties in such an informal
way that it pretty much feels like home from home.
Thank you to the manager and your great team (family).

Reply from Demi Fuller, Manager at Groveland Park Care Home

Thank you so much for your kind words, it is very much appreciated by all the team at Groveland Park.


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Review from K A (Friend of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with how welcome Groveland's staff made my neighbour feel and the time they have since taken to get to know her. She was quite anxious about going but has settled well and has had nothing but praise for all the staff. She is enjoying all the activities and says she feels very much
“at home” there. It is a delight to see her relaxed and happy and to know that any queries or concerns will be discussed and addressed if required. It is a joy to visit her there.

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Review from Carol T (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grovelands has undergone a number of staff changes recently with a completely new and capable management team now in place. Issues relating to the Covid-19 lockdown and restrictions on visiting have been difficult on everyone but I have found the present team very accommodating. I was able to attend
a hospital appointment with my resident mum - we were driven by the deputy who had arranged for packed lunches which we all enjoyed together outside in the sunshine. All current staff are approachable, caring and very friendly. Their dedication is evident. These are early days but the signs are all positive. For those of us who have very long distances to travel in order to visit our loved ones, trust in those who care for them is vital. I will submit a further review in six months.

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Review from Eddy B (Respite Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome. The carers were excellent and my room was fine with all facilities available. Medicine was dealt with very well. The cinema room was excellent and the public rooms very comfortable.

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Review from David R (Nephew of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing several care homes we settled on Groveland Park. At our initial visit, we found all the staff so friendly, we were allowed time to view all the facilities without any pressure. Our aunt is now in the home and she does not stop telling us just how well she is treated by everyone.

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Review from D H (Great-Niece of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. My aunt is so happy and very well looked after. Thank you.

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Review from Glenn C (Son-in-law of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything seems great but it is difficult really to assess due to Covid restrictions. On the surface all is well. There have been a lot of managerial changes so it would be good to assess again in the future.

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Review from J S (Partner of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This year I have found it difficult to answer this review due to lockdown and not being able to see my partner. The home, I find is an expensive provision that can offer a lot, but yet, the reality of that for me and my family communication has not been satisfactory and felt shut out at times. This
last year, I personally have noticed a vast deterioration in him and looking very sad at times, especially when he has not been shaved for three days - and, sometimes his attire is not good. I feel that maybe they should have more carers. His glasses and watch (one only brought at Christmas) have been missing over the last few months, though I have asked about these items many times.

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Review from A R (Next of Kin) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff extremely helpful and attention to my friend, currently a resident.

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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.511 for Groveland Park Care Home is calculated as follows: ( (225 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 331 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager

Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.