Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.5 137 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.

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Care Provided by Groveland Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Queensgate Healthcare Ltd
  • Person in charge
  • Caroline Cheeseman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Groveland Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All of our fees are all-inclusive. The fee is dependent on room available or chosen and the care needs determined on pre admission assessment.
  • (these prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.


  • Parking

  • There is a car park at Groveland Park Care Home.


Groveland Park Care Home Reviews (137)

Total of 137, showing 81-100
9.5

Groveland Park Care Home has a Review Score of 9.5 (9.511) out of 10, based on 29 reviews in the last 2 years. Over all time Groveland Park Care Home has 137 reviews.

Overall Experience

  • 114
  • 16
  • 3
  • 1
  • 3

Date Published

137
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29
108

Review from P I (Granddaughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great, always helpful and always staff around. My nan is so happy here and more mobile. Best home ever, nice helpful staff and a lovely place.

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Review from D G (Daughter-in-law of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy, well looked after and feels safe. The staff are kind and obviously caring. She recently had a birthday we were fortunate to be able to have a meal with her, which was excellent. She thoroughly enjoyed her day, and all the staff made it very special for her.
Thank you,
everyone, for everything they do.

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Review from W H (Friend of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff I met were both professional and friendly. Residents seemed happy and content and the facilities were excellent. My overwhelming feeling was that Grovelands really felt like a home from home.

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Review from J A (Grandson of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather is an extremely proud man and the carers at Grovelands made his last months comfortable and safe did an amazing job of making his own confidence and modesty a priority at all times.
All the staff at Grovelands are absolute angels! I cannot fault the experience in any way.

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Review from P M (Nephew of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Aunt on Thursday 26th September at Groveland Park. I was very impressed with the friendliness of all the staff and both reception and in and around the home. Everyone who we passed acknowledged my Aunt and knew her name. Everything was very clean and well managed. The atmosphere was very
calm and caring. Everyone was treated with dignity and respect.

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Review from Gerri W (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous caring home for my mum where she is safe and extremely well cared for. My mum has thrived since moving into Groveland Park. I feel so happy to have found this welcoming hotel-style home where everyone and everything reflects care, compassion and kindness. Thank you to all, residents, staff,
everyone.

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Review from C G (Granddaughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Very helpful.

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Review from Brenda N (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited a few times. This is such a caring, comfortable home.
Lovely staff always on hand.
Residents are always very clean and immaculate.

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Review from Michael M (Friend of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to numerous nursing homes and its the best one I've been to.

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Review from H I (Great-Niece of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Groveland Park is an exceptional care home with amazing facilities but more importantly staff members who work above and beyond to ensure the residents are happy and healthy and feel like they are at home. As a family member, to see your elderly relative happy and safe is the biggest reassurance you
can get.

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Review from Gillian C (Daughter of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, gave me confidence that my father's needs would be met when he first moved in after a crisis.
I like the fact that all the staff from seniors, to maintenance manager to cleaners - all take an interest in the residents and all help to make them feel cared for and at home.

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Review from Dorothy H (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living in Groveland Park Care Home for the last 4 1/2 years. She was very happy here and although had dementia she was encouraged to take part in all the activities throughout the home. The staff were kind to both residents and their families and the doors were open to visit whenever
we wanted to. It was wonderful too to have the Bistro available to take mum to as she thought she was going out for coffee.

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Review from Robert W (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Groveland Park Care Home for a little over two years and is now 97 years old. After a surprisingly short settling in period and despite her dementia, her life is happy with many people to talk to, both the other residents and the staff.
There are many important aspects to be
considered when entrusting the care of a mother to a care home but the most important aspect is the staff. In Groveland Park Care Home, the staff are well trained but most of all, caring. The welfare and happiness of the residents is demonstrated not by nice words but by empathetic actions from each staff member.
The facilities, especially the entertainment and food are first class.
Very happy with the quality of care provided by Groveland Park Care Home.

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Review from L B (Goddaughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has only been here 3 weeks but has settled in very well.
The staff are second to none and listen.
We looked at many care homes before finding Grovelands.
Aunty is very happy and so are we.
There is constant entertainment. Yesterday Aunty went out for a cream tea at a garden centre.

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Review from Patricia J (Sister of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Jon M (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding in every single way.
Completely relaxed and happy leaving mum in such wonderful care.

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Review from Nick B (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic place, so much care and thought given to all the residents.

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Review from R E (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring home.
Lots of activities for the residents.
The staff are attentive and very kind.
The food is very good and plentiful.

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Review from Carol P (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Groveland Park has been a positive, enjoyable one as a resident's relative. My Mum has been happy, settled and very well cared for. Both her physical and emotional needs have been catered for.

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Review from Teresa G (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring people. Very clean, doesn't smell like other care homes we visited. Entertainment brilliant, mum is very happy. She is more sociable being here. Needs a slightly bigger bistro as at times full and quite hot. Food lovely and service very good from the staff in the bistro.
Front reception
is very welcoming. Manager very helpful when I was very stressed.

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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.511 for Groveland Park Care Home is calculated as follows: ( (225 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 331 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager

Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.