Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.5 137 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.

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Care Provided by Groveland Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Queensgate Healthcare Ltd
  • Person in charge
  • Caroline Cheeseman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Groveland Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All of our fees are all-inclusive. The fee is dependent on room available or chosen and the care needs determined on pre admission assessment.
  • (these prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.


  • Parking

  • There is a car park at Groveland Park Care Home.


Groveland Park Care Home Reviews (137)

Total of 137, showing 101-120
9.5

Groveland Park Care Home has a Review Score of 9.5 (9.511) out of 10, based on 29 reviews in the last 2 years. Over all time Groveland Park Care Home has 137 reviews.

Overall Experience

  • 114
  • 16
  • 3
  • 1
  • 3

Date Published

137
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108

Review from Sonia J (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude to the management and staff who looked after my Mum in the last few months of her life. The home was fantastic and the Manager runs a very tight ship and is respected by all her team. I thank them all from the bottom of my heart for the love and attention they gave Mum.

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Review from C S (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Groveland Park for just over 9 months.
Dad's care has always been excellent which gives us, as a family, great peace of mind knowing he is safe and very happy.
Everywhere is very clean and bright.
All the staff are lovely and more like old friends.
They are always
available if you have any queries or concerns.
Every day the daily activities are well planned and fun.
The food is also excellent.
Wouldn't want anything more for Dad.

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Review from J H (Friend of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited an old friend and from the moment we arrived were made to feel very welcome.
We were helped through the signing in process and the staff knew exactly who we were there to see.
All staff were extremely friendly and the whole ambience of the home had a really lovely feel about it.
The food
in the bistro was excellent.
We wouldn't hesitate to recommend Groveland Park and would be very happy for our own parents to stay here.

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Review from Jean J (Friend of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Grovelands is that it is a very friendly and welcoming place. The reception staff are warm and friendly and helpful. Every staff member I have come in contact with have always been very helpful and whenever I am with my friend they treat her very well and with great respect. I would
live here when I am older.

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Review from Marie C (Friend of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Groveland Park to visit two friends who reside here. They are both looked after so well, their care could not be bettered, in my opinion. The staff look after their every need with such care and compassion. They love the meals and the entertainment, where they can join in the variety of activities
or choose a book from the library and read in their room or in the lounge.
I cannot think of anything that can be provided that is not already here. I hope I can move in one day.

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Review from Julie D (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Groveland Park Care Home are always cheerful, helpful, caring and aware.
My mum moved to the home in June 2017 it had taken a while for her to settle but is now happy. She is well looked after. The home provides varied activities and stimulation of the residents. I have a great relationship
with carers and seniors and feel happy knowing that mum has lovely people looking after her. She is safe which gives me piece of mind.

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Review from M P (Regular Volunteer) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the care home for the last 5 years. It is the cleanest, happiest home I have been to. staff are always helpful, friendly and caring. Residents are always happy and laughing. Food is fantastic, anything you ask for is provided. Families are welcomed. All in all, the BEST I have come
across. Groveland never smells of urine, like most other care homes.

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Review from Richard S (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very clean, well-run care home. The staff are extremely helpful, nothing is too much trouble.

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Review from C A (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Groveland Park for two years until her death in April 2018. She was very unwell when she first went to Groveland Park but through their care, she became healthy and happy. Groveland Park became her home and we always knew she was safe and well-cared for. We also became
part of the Groveland Park family and were always made welcome. A fantastic place.

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Review from P P (Friend of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend's mother once a month, various days and times of day.


Staff are always polite and helpful to myself and residents. Friendly, homely atmosphere with plenty of activities always going on.


Food and drinks are delicious.


The environment is spotless.


Residents look well-kempt

and content. Well done!

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Review from Paul A (Friend of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited Groveland Park for a 100 Birthday. Impressed with the efforts the home had gone to.


I've visited on a number of occasions and have always been impressed with the home.


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Review from Doreen C (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, very helpful. Couldn't fault it.

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Review from John P (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the Convenor of a church Lunch Club we currently have two Groveland Park care home residents as regular attendees for our Thursday lunches. We have also attended a number of the social events run for the residents.

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Review from Maureen W (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with a view to putting my mother as a resident in the home. Having visited other homes we were very impressed with Groveland Park and put Mum on the waiting list. We knew from visiting that Mm would be very happy and well cared for in your care. Sadly this was not to be as we lost Mum 18 months
ago. On visiting our friend we still experience the same welcoming staff as you come in the front door, nothing is too much trouble. The care throughout from the manager and staff is wonderful. Having been to our friend's 100th birthday you did him proud - I shed a small tear on arrival as to what Mum had missed. Thank you.

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Review from J N (Friend of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother made many friends during her stay at Groveland Park. Amongst them was a man who I visited today, as he celebrated his 100th birthday. The home is in an excellent condition, as it was when my mother lived there. It smells nice. The staff really care. The manager and her team work hard
and are organised. My friend is evidently well looked after and enjoying life. Groveland Park is an extraordinary and outstanding care home.

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Review from David L (Son of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Groveland Park Care Home for just over a month and I could not have found a better home. The staff are so friendly, caring & professional. The home is immaculate. Plenty of activities and outings and as a family, we feel so welcomed. CQC have under rated this home as it should be
excellent not just good.
We truly fell on our feet when we discovered this home.

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Review from B C (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came here in June 2017. She is very head strong and very difficult. As a family, we are very happy with her care that she is receiving and couldn't imagine her going to any other home.
We would recommend this to any other family. Brilliant.

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Review from G M (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Groveland Park Care Home and was not an easy lady to deal with. I must say what a lovely caring place to spend the rest of your days. Cannot fault anything with this care home - absolutely amazing.

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Review from L D (Friend of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely home. They make you feel very welcome and very homely. They always do their best for you.

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Review from Sylvia W (Sister of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very very friendly with the most helpful staff. My brother has been in there 2 years and it's like staying in a 5-star hotel.
The food is excellent. I often have lunch there and can not praise it enough.

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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.511 for Groveland Park Care Home is calculated as follows: ( (225 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 331 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager

Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.