Groveland Park Care Home

43 Stephen Road, Bexleyheath DA7 6EF
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9.5 137 Reviews
  • Groveland Park Care Home, Bexleyheath
Groveland Park care home in Bexleyheath takes pride in offering residents luxury living and exceptional care. Opening in late 2013, Groveland Park has been given a carehome.co.uk Top 20 Award for London in 2014, 2015, 2016, 2017, 2018 and 2019. The home provides residential, dementia, day and respite care in a wonderful setting, with the home surrounded by private gardens.

The home is tastefully decorated and boasts large bedrooms, complete with en-suite bathrooms, along with generously proportioned lounges. There’s plenty of space to take time out for yourself or join in with the fun at Groveland Park.
Staff encourage residents to take part in a variety of social activities, organised by the dedicated events coordinator, making film nights in the cinema room, jazz nights in the bistro and wine-tasting sessions in the dining room a regular occurrence.

The pricing policy at Groveland Park is all-inclusive, and a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.

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Care Provided by Groveland Park Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Queensgate Healthcare Ltd
  • Person in charge
  • Caroline Cheeseman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Groveland Park Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • All of our fees are all-inclusive. The fee is dependent on room available or chosen and the care needs determined on pre admission assessment.
  • (these prices are only a guideline, please contact Groveland Park Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to schedule an appointment to come and tour the home.


  • Parking

  • There is a car park at Groveland Park Care Home.


Groveland Park Care Home Reviews (137)

Total of 137, showing 121-137
9.5

Groveland Park Care Home has a Review Score of 9.5 (9.511) out of 10, based on 29 reviews in the last 2 years. Over all time Groveland Park Care Home has 137 reviews.

Overall Experience

  • 114
  • 16
  • 3
  • 1
  • 3

Date Published

137
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108

Review from Jan C (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for just over 2 months and is very happy and settled, the carers are exceptional in their care, they work together as a team and provide everything my mum requires. They are very welcoming to the friends and family that visit, everyone involved at this home has the
residents best interests at heart at all times. It is a very happy place.

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Review from Charlotte W (Granddaughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can not praise Groveland's enough for their care. The love and care all the staff showed my Nan was simply outstanding, nothing is ever too much and they will always go out of their way not only for the residents but for their family also. I would not hesitate in recommending Groveland's to
anyone.
I know after visiting many homes not only in the local area but further afield, you will be hard pushed to find somewhere as professional, caring, clean and safe as Groveland's. They are simply wonderful! :-) - Thank you!!!

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Review from Hazel T (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend appears to be quite happy at Groveland Park. She particularly enjoys the bus rides out with occasional supervised shopping trips and also the bus rides around and about. Also the monthly musical concerts. Staff sit down with residents to encourage them in cognitive therapy. The layout of the
dining and day room gives a homely and cosy feeling where residents can sit in armchairs that are around a coffee table and opposite each other which encourages more conversations.

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Review from S C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring home. Mum is well looked after and it is a pleasure to visit. Very peaceful atmosphere. Very friendly caring staff.

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Review from Lucia G (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 91 and before Christmas broke his hip at home. I decided to pick Groveland Park as it provided care with dignity and lots of activities available to the residents and their families are always welcome. The staff are kind and thoughtful and treat dad with dignity. They are also very friendly
with visiting relatives. The home is spotless and does not smell. Residents are not left alone if they are unwell and are encouraged to eat and drink. The food is also good and nutritious. This was the third home I visited and was my only choice as the others did not come up to scratch. The manager is very approachable and nothing is too much bother. She takes great pride in the home.

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Review from Douglas W (Son of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly impressed with every aspect of the care offered by Groveland Park - from the care and attention given when taking the difficult step of moving my mother from her own home to the ongoing care, patience, efficiency and high professionalism show in every aspect since.
I would have
no hesitation in recommending Groveland Park to anyone who is looking for a high quality care home.

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Review from Sarah B (Relative of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend on Friday 16th of December. There was entertainment on the middle floor, all residents were singing and really enjoying themselves creating an excellent atmosphere. All staff were happy and very welcoming. After I stayed and had supper, the food was lovely and staff are very friendly.
My whole experience was great, I left feeling very fulfilled. This was my first visit to the home and I can assure you I will make plenty more frequent ones.

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Review from Jenny G (Friend of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Groveland Park very welcoming, it was bright, the decoration was plain but restful, the artwork great to look at. The staff were very smart and caring to the residents. I found their rooms of a spacious size. I didn't feel cramped, it was very peaceful - dining rooms and lounge were well furnished.
People looked happy, I saw a gentleman engaged in his room doing a puzzle. All residents seemed content, my friend is very happy here.

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Review from Anna G (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Groveland Park in January 2016. The staff there 'think'. They are a proactive team that have the ability to anticipate things and react appropriately. They honour the dignity of their residents whilst providing care necessities without being intrusive.


Groveland Park encourages

a communal spirit by providing activities that stimulate memory and to appeal to the era of the residents, hence giving them a life. They occupy their residents with daily occupations and daily interests providing quality of life for people in their later years, without emptiness.


They take care not only of their residents but of their relatives and friends too, making sure both are cared for in a friendly and welcoming way, but at the same time, giving them the option of privacy and independence.
Their facilities are exceptional with terraces to sit out on, bistros for a family chat, hairdressing salon, a cinema and a private dining room for family meals for special occasions.
They keep families well informed and allow them to still be part of the care plan for their loved ones. I give thanks that my father is so well taken care of.


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Review from Liz B (Wife of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my husband went in we have received friendly care from every member of staff. It is always spotlessly clean and so are the residents. All treated with love and care for their individual needs. Total respect is paid to all and discretion. Food is excellent and suitable entertainment
provided on a daily basis. Visitors are welcomed. Absolutely nothing to criticise.

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Review from Sarah C (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Groveland Park is unbeatable. The staff are all amazing and we are all made to feel at home when visiting this wonderful place.

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Review from Michael S (Son of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in Groveland park for about 10 weeks. Since his arrival he has been made to feel very welcome by all the staff. Nothing is too much trouble and his immediate needs are being well met. There were a couple of teething problems with his Sky TV/telephone but these were sorted
out reasonably quickly. His room has now been personalised with a door name etc. Activities are plentiful which he can participate in if he wants to. My only criticism is that I have never been introduced to the manager (nor has dad) so there has been no communication as to how he has settled in nor has he been able to express is own feelings about this, so I can only assume that the home is happy about him as a permanent resident.

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Review from Ken B (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives the most amazing 24 hour care. She is treated with dignity and utmost respect.

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Review from Vera C (Friend of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Groveland is a delightful care home. All residents are treated by all staff with the greatest care, respect and dignity at all times. Visitors are treated the same, everyone is so friendly. It is a pleasure to visit. I am so pleased my friend is in such a happy place.
food is excellent.
Groveland
is like a 5 star hotel.

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Review from John S (Son of Resident) published on 12 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our father passed away in May 2013 it became necessary for our lovely Mother to be found a caring home to live in as she was in no condition to look after herself being 92 and suffering from Alzheimer's disease. My brother and I inspected six local care homes none of which we felt were quite as
nice as we were hoping for. A reluctant decision was provisionally made to select the best available but we still had one more to see, having spotted an advert in a local paper. An appointment was made and we arrived at GLP not expecting to find a Care Home much different to the ones already seen. How wrong we were! From the moment we entered the building it was apparent this home was as far removed from those already seen as it was possible to be. The home had only been open about three months and was, and remains still in "show home" condition, resembling more a bright, clean, modern hotel than a care home. Without hesitation a room was selected from the many unused rooms available and Mum soon became a resident. Naturally this was not without its difficulties but without exception the staff went to great lengths to settle Mum in. Sadly Mum passed away just before the New Year after two and a half years residency. I can totally recommend GLP without hesitation, in the time Mum was there we saw Mum blossom and seemed to lose ten years due to the excellent care and company, not to mention the on site hairdressing salon. To lose a loved one is of course sad but we honestly feel Mum could not have had better care anywhere. Finally the hospitality of the home is outstanding, any food or drinks served in the Bistro is at no charge to visitors and is of restaurant standard. We will miss our Mum but will also miss seeing the lovely staff who made us feel part of a family. Our heartfelt thanks to all past and present staff.

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Review from Carol R (Friend of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very kind and helpful.

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Review from Sam L (Daughter of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the most pleasant, homely and non-clinical residential homes I have seen. Designed to be a home from home not an institution. Wherever possible, independence and freedom are enforced. Activities and days out and entertainment nights planned to offer a variety of entertainment for all interests.
A place of safety to leave your family and loved ones.

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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Groveland Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.511 for Groveland Park Care Home is calculated as follows: ( (225 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (10 Very Poors x 1) ) ÷ 331 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Groveland Park Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Caroline

Caroline Cheeseman

Job Title: General Manager

Joined: 2022

Caroline Cheeseman began her career in the care industry 20 years ago in the NHS enjoying her role as a Care Assistant in A&E where she worked for 5 years. She then transferred to the private sector as a home manager where she has cared for residents with nursing, residential and dementia needs adopting a person-centred, holistic approach to support physical and mental wellbeing.


Caroline is very much a hands-on manager who prides herself in getting to know each resident and their family to ensure that the best level of high-quality care and support is provided to everyone, believing that our residents are at the heart of everything that we do.