St Margaret's Care Home

5 East Suffolk Road, Edinburgh EH16 5PH
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9.9 87 Reviews
  • St Margaret's Care Home, Edinburgh
St Margaret's Care Home offers nursing, residential, dementia, respite and palliative care. The home is located close to a number of parks and golf courses, and with great access to local amenities, St Margaret's is a warm and inviting residence in Newington.

Bedrooms are set across three floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away.

All furnishings and décor throughout the home are of an exceptionally high standard. They also have a large main garden with raised flower beds accessed from the ground floor, and two patio gardens used by residents on the first and second floors with fantastic views of Arthur’s Seat and Salisbury Crags.

Chefs prepare fresh, nutritional food on site, meaning residents can choose from a varied daily menu. Special dietary requirements will be catered for.

A dedicated activities coordinator supervises a comprehensive programme of events and excursions to keep all residents engaged and stimulated, though their participation, while encouraged, is entirely optional. Activities are planned in close consultation with residents and their families to ensure everyone has an interesting and stimulating calendar to look forward to.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Martin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Margaret's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Margaret's Care Home Reviews (87)

Total of 87, showing 21-40
9.9

St Margaret's Care Home has a Review Score of 9.9 (9.927) out of 10, based on 30 reviews in the last 2 years. Over all time St Margaret's Care Home has 87 reviews.

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Review from Scott B (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for almost a year now and is extremely comfortable and content. The facilities are good, the staff are extremely friendly and polite and all this combined gives me great peace of mind that she is being well cared for.

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Review from Nicola M (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nana had been in for respite a few times and moved in permanently in April. All the staff are very friendly and welcoming. Making the transition from home to St Margaret's as smooth as possible. Always reassured that Nana is happy and being looked after.

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Review from Sheila M (Wife of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care he has received. He is closely monitored, so any changes in his presentation, either physical or mental, are observed and dealt with appropriately. He is much less agitated since his admission and benefits from being in the presence of staff and other patients. He particularly
enjoys the visiting musicians!

Reply from Harriet Sharland, Marketing Assistant at St Margaret's Care Home

Thank you, Shelia, for letting us know how we are doing at St Margaret's Care Home. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day!


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Review from Joseph D (Son-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very warm and friendly as well as efficient in their duties. It has very good facilities, and they all seem committed to making life interesting for their patients. It has put my mind at ease to know he is getting well looked after.

Reply from Harriet Sharland, Marketing Assistant at St Margaret's Care Home

We truly appreciate your positive feedback and are delighted to know that your family member is happy in our care home. Thank you, Joseph.


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Review from Janet M (Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for.
Enjoy the activities.
The food is very good.

Reply from Harriet Sharland, Marketing Assistant at St Margaret's Care Home

Thank you, Janet, for taking the time to write this positive review. We are overjoyed to hear you are happy in our care at St Margaret's Care Home. Have a wonderful day!


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Review from Helen B (Respite Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am at present in the care home and enjoying it. I have been before, and there was no problem in coming back. Everybody is very friendly, and I would come back again, no trouble at all.

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Review from Stephen H (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father seems happy and content, and that's what matters.
I'm happy with the way he is cared for by the staff.

Reply from Harriet Sharland, Marketing Assistant at St Margaret's Care Home

We couldn't be happier to receive your positive review! Thank you, Stephen, for taking the time to let us know how we are doing. Have a lovely day.


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Review from Kathleen B (Wife of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to St Margaret's Care Home in January, and he has received excellent care. The staff are very friendly and communicate any issues to me. They have also supported me at a very difficult time. I would have no hesitation in recommending St Margaret's to anyone requiring care. I also recognise
that my husband is happy by his positive response to staff.

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Review from A S (Granddaughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were wonderful to my gran while at St Margaret's. Thank you for looking after her so well. Everyone was so approachable, the food was delicious, and the care home had a homely feel to it. Would recommend the home.

Reply from Harriet Sharland, Marketing Assistant at St Margaret's Care Home

Thank you for your comments about your grandmother's experience at St Margaret's Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. Thank you again. Have a wonderful day!


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Review from Hilary W (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at St Margaret's for around six weeks. All the staff were so kind to him, which was the most important thing to me. I felt he was safe and well looked after in lovely surroundings. There was a good atmosphere among the staff, which made it a positive place to be. Thank you.

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Review from C A (Respite Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay here.

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Review from B P (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been in the care home for six months or so, but it takes a while to form an opinion - mostly for the good.
Place kept clean and tidy - everyone very helpful.

Reply from Katie Barnett, Marketing Executive at St Margaret's Care Home

Thank you for sharing your recent experience with our home. We are pleased that it has been positive and that you find the team to be helpful. If you need anything in the future, please do not hesitate to reach out.


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Review from J W (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy living in the care home. The staff do a great job and activities are very varied for everyone.

Reply from Katie Barnett, Marketing Executive at St Margaret's Care Home

Thank you for your feedback and for taking the time to share your experience at our home. We are so pleased you are happy living with us and that you enjoy all of the activities in the home. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Ellen B (Niece of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt often says she wishes she had moved into St Margarets earlier as she is very happy there and the staff couldn't be nicer or do more for her. This is reassuring for me as I live in Ireland and am unable to visit often but when I have visited I found the standard of the home very high in all areas.
I have been kept informed of her health and been reassured of the care she will have in her final days. Thank you to all in St Margarets.

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Review from P R (Son of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in St Margaret's for three years now. Although she has dementia, she has retained her individuality and her joyful nature. This, I believe, is down to the loving care and professionalism of the excellent staff at St Margaret's and also the nurturing environment there. My
family and I have great peace of mind knowing that my mother is in such caring hands.

Reply from Harriet Sharland, Marketing Administrator at St Margaret's Care Home

Thank you, P R, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your mother's experience at St Margaret's Care Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Gordon N (Cousin of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff I have talked to and met are all very pleasant, professional and caring. But, they are so very understaffed, seriously so. To speak to my cousin I sometimes have to call as many as six times to get an answer, and even then, I'm likely asked to call back in 30 minutes. Even worse than that,
the mobile phone that is used is horrendously crackly, and, more often than not, of a 20-minute conversation, will only be able to understand 6 maybe 10 minutes max. It is so frustrating and, for an older, frail person who suffers from dementia, it must really be exasperating. I have complained for many months about this and keep being told that they're looking into it. But, both my brother and I continue to experience this every time we call. As I told management, were my cousin not so frail, I would have no hesitation in recommending she be moved to a council home. Since my wife works in a council home and has told me that service is much better there.

Reply from Katie Barnett, Marketing Executive at St Margaret's Care Home

Thank you, Gordon, for taking the time to give feedback and for your kind words about the team. In regards to concerns about our team levels, we are continuing with ongoing recruitment. For now, we conduct regular assessments of our residents' needs and use consideration of how the team are deployed, ensuring that residents' needs are met with safe team levels at all times. We apologise that you have experienced line interference in the home and we understand that this is not ideal. This is something we are aware of and have tried to resolve many times. We have had the lines assessed with no problems flagging up. The Home Manager has previously discussed different options with you to resolve this going forward and has explained the situation. She is happy to discuss your concerns in more detail on your next visit to the home or over the phone. Thank you again and we look forward to hearing from you.


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Review from David M (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and efficient in dressing me, giving me meals which are very good! I am put into a comfortable bed.

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Review from Roy H (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel it's not bad.
I feel I am cared for.

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Review from J C (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here, and I am cared for well.

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Review from D K (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for St Margaret's Care Home is calculated as follows: ( (334 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Kate

Kate Martin

Job Title: Home Manager

What is your professional background?


I began nursing in 2010 where I worked in various areas of the NHS before moving over into the care home sector. Studying an MSc in the Health and Well-being of Older People, gave me the skills and confidence to dedicate my career to this client group- an area I dearly love. I have previously held posts in Clinical Lead, Deputy Home Managers and Head of Care Lead Nurse positions while continuing to work for a local agency in supporting the NHS, Marie Curie and St Columba's Hospices. I have experience in General Surgery, Renal and GI, Gynaecology, Medical Assessment Unit, Cardiac High Dependency, Medicine of the Elderly and Palliative Care.



As well as being a home manager, you are also a registered nurse, why did you first get into nursing?


Nursing found me. Following personal challenges in my own life, I found that my empathy and compassion for people developed and the need to help others became my focus. It's a phenomenal responsibility being a Nurse and I feel very privileged to have been given this opportunity.


What one thing do you enjoy most about your job?


I enjoy the challenge of being a new Home Manager and the fast-paced, ever-changing environment that is care. The position I am in allows me to see care delivery from all angles while building a service that is true to the needs of the individual.


What was a defining moment for you?


Providing palliative care to a 34-year-old lady with stomach cancer. At the time I cared for her, she had a son the same age as mine and had been diagnosed 2 weeks before her death. I learnt that day the importance of living in the moment and for being thankful for my family and son. You can't dictate the future but you can enjoy the present.?


What interests you outside of work?


I am a huge sports fan with special interests in rugby and football. Manchester United is where my heart will always be. I also enjoy walking with my dogs and spending time with my 5-year-old son. I also enjoy watching movies especially Sci-fi and thrillers as well as listening regularly to music. I have a personal interest in German history and sport.