St Margaret's Care Home

5 East Suffolk Road, Edinburgh EH16 5PH
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9.9 87 Reviews
  • St Margaret's Care Home, Edinburgh
St Margaret's Care Home offers nursing, residential, dementia, respite and palliative care. The home is located close to a number of parks and golf courses, and with great access to local amenities, St Margaret's is a warm and inviting residence in Newington.

Bedrooms are set across three floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away.

All furnishings and décor throughout the home are of an exceptionally high standard. They also have a large main garden with raised flower beds accessed from the ground floor, and two patio gardens used by residents on the first and second floors with fantastic views of Arthur’s Seat and Salisbury Crags.

Chefs prepare fresh, nutritional food on site, meaning residents can choose from a varied daily menu. Special dietary requirements will be catered for.

A dedicated activities coordinator supervises a comprehensive programme of events and excursions to keep all residents engaged and stimulated, though their participation, while encouraged, is entirely optional. Activities are planned in close consultation with residents and their families to ensure everyone has an interesting and stimulating calendar to look forward to.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Martin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Margaret's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Margaret's Care Home Reviews (87)

Total of 87, showing 41-60
9.9

St Margaret's Care Home has a Review Score of 9.9 (9.927) out of 10, based on 30 reviews in the last 2 years. Over all time St Margaret's Care Home has 87 reviews.

Overall Experience

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Review from Donald F (Son of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home. Ever since I got in touch to arrange for my mum to come in, the whole team has been truly amazing. Mum is very happy and has settled in quickly. When I visited her today, she had on a big smile and spoke positively about all the help she is getting, plus the choice and quality
of the food and daily activities.
I have met or spoken with a lot of people at the home so far in helping Mum out. Each and everyone has been very kind, compassionate and professional. They are all a great credit to St Margarets and the work, of caring for our loved ones. I cannot thank you enough.

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Review from Mary C (Friend of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a great comfort to see the kindness and attentive care provided to my friend during her time at St Margaret's.
In the most difficult of circumstances and under many pressures caused by the pandemic, staff continued to give their best and to put their residents' needs first.
I was heartened
to observe the genuine respect and consideration shown and to know that important and meaningful bonds had been established at a time when visits were not possible or difficult to manage. It was clear that the standards of personal care were high. The food looked and smelled appetising, and my friend regularly liked to spend time in the lounge with other residents or in the garden when she was able.
As a visitor, I always received a warm welcome from reception, care and nursing staff and was grateful to witness the practical and tender palliative care offered at end of life.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Mary, for your comments about your recent experience at St Margaret's Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from J C (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is good.

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Review from D K (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here.

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Review from Ross M (Grandson of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandfather has received over the past year has been excellent. The team at St Margaret’s have kept us up to date, and he is so happy there. He enjoys the food and the activities and has a good relationship with the team.

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Review from Raymond L (Respite Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in St Margaret’s Care Home for a weeks respite. I was pleasantly surprised at the lovely surroundings and lovely room that she was given. The staff were all very attentive and looked after my mum really well.
Thank you very much to all at St Margaret’s.

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Review from Rose R (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum feels comfortable and safe with the staff at St Margaret's. They are very kind and professional. My mum has settled in well and enjoys the varied activities. Her love of music, singing and dancing seems to be encouraged. I now love my visits to see her, and knowing she is content at St Margaret's
gives myself and my family peace of mind.

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Review from Janet B (Wife of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all so kind, respectful, very friendly, and my husband is very well looked after. Thank you.

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Review from Ruth Y (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has had has been quite extraordinary whilst at St Margaret's. Loving, kindly attentive and caring - even in the most challenging of circumstances. She has been there for the last seven years. Her behaviour can be difficult, but the staff have been loving and tolerant and shown the
patience of saints frankly. I live in London and the last year during Covid has been particularly cruel and difficult. In my absence of being able to visit, I have felt comforted by the compassion and care shown to my mother, who is coming up to 92 has defied all expectations of her life span - and I believe this is in no small part because of the way she has been looked after and nourished. All I can say is a simple but heartfelt thank you! Truly.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Ruth, for your comments about your recent experience at St Margaret's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Julie H (Granddaughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic and go over and above to make my Grandma happy. Always keeping us updated via the private Facebook group page with photos and videos. We love how accommodating they have been for setting up zoom/facetime calls. Thanks again.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Julie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Gail D (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home now for almost two weeks, 12 days to be specific therefore isolation will be completed on Thursday. Mum has a lovely room, very clean and spacious and not short of the carers taking their time to spend time with Mum in her room throughout the long days of isolation.
I am excited for Mum to now be introduced to the rest of the residents and staff. Judging by recent photos on the website there are countless activities. I would also like to add, the activity team are brilliant, you email for a slot for zoom, it is literally booked for the same say within minutes of you submitting the email.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Gail, for your comments about your recent experience at St Margaret's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a lovely day.


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Review from Scott M (Grandson of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the staff for keeping a smile on my grandad's face. It’s been a hard year not getting to see my grandad, but thankfully the staff have managed to keep my family in contact with my grandad through zoom calls, and their fantastic Facebook page. All the residents and staff look like they are
having a great time and keeping us updated with photos of my grandad looking well and happy.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Scott, for letting us know how we are doing at St Margaret's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Gail H (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was admitted to St Margaret’s in September during COVID. Understandably, we could not be with her which made the experience quite traumatic for us all. However, I have been delighted to see how she has been cared for and the activities staff go out their way to keep everyone entertained. A Facebook
page is now available so we can see what the residents get up to and this is so heartwarming to see. Zoom calls keep us in touch until visiting can be brought back but at least Mum can see us and us her. In these strange times, I can’t thank all the staff at St Margaret’s enough - the receptionists, the care staff, entertainments staff, cleaners, kitchen staff and laundry. Every one of them goes out of their way to keep relatives safe and happy and we all owe you so much. Hopefully, there will come a time when we can thank you in person and come in and assist in the care of our relatives to give you all a well-deserved break. From my heart, I thank you all.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Gail, for letting us know how we are doing at St Margaret's Care Home and for the kind words about our team. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from J C (Granddaughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in care at St Margaret’s for a good part of a year now and I can not thank all the staff enough at St Margaret’s for all the care they have given to my gran, they have been excellent support during the Covid outbreak, keeping our family well informed of how my gran was getting on, even
though we know they were facing challenges within the home, whenever I call the staff are encouraging and positive. The new Facebook page is a wonderful source of information and a way to see how my gran spends her time, not to mention the activity staff taking the time to arrange a Zoom call to see my gran, just seeing my gran on the screen helps ease the fact we have not seen each other for what seems like forever. A huge thank you to everyone.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience of St Margaret's Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Graham M (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have found it difficult to rate St Margaret's prior to the set up of the Facebook page, as my dad was admitted on March the 20th this year just as lockdown started, but the new page has given us an insight to life in St Margaret's and has definitely helped us get through these tough times.

Reply from Olivia Shields, Marketing Assistant at St Margaret's Care Home

Thank you, Graham, for sharing your recent experience of our home. Have a wonderful day.


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Review from Sean F (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit in three months due to Covid-19.
My family and I can't thank the staff enough for all their support and looking after my dad through his battle with the Covid virus.
They always treat my dad so well and it means a lot to us.

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Review from Barry G (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St Margaret's from October 2018. During this time she was amazingly well cared for and the team were just fantastic. Their communication was great and we knew she was happy. Sadly she passed away in May of this year.
I felt utterly compelled to write a letter of thanks
to the entire team who at this difficult time with a pandemic have continued to strive to provide the very best level of care they can and how amazing they are to turn up day after day to face the challenges that are presented in this situation. We must all rally around all the staff and recognise that they are working amazingly hard in the most challenging of circumstances and are protecting the residents to the very best level that they can.
We all have a duty to support these amazing people and to recognise and support the challenging decisions made to protect the residents.
Please support the staff, recognise their efforts and be kind to them all.

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Review from Diane (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to let you know how grateful we are that we were able to visit our dad yesterday after so many weeks and to find him looking so well. We can only imagine the additional stress you and your staff have been working under in your battle with COVID-19 in the home and we can only try to say
how much we are sincerely grateful for the care and kindness you continue to deliver and how much we respect you and the staff to continue working under these conditions. It must be so difficult for any staff members who have tested positive for COVID-19 and potentially harbour feelings of guilt thinking they may have been a carrier of this into the home whilst being asymptotic. We would like to state that they should feel no guilt for turning up to work, as they had no control over this due to a lack of appropriate testing. We hope you and your staff are all able to find some time to ‘switch off’, relax and make time for yourselves - you all deserve that so much.

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Review from Margaret G (Granddaughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been living at St Margaret’s since the end of December and as much as she didn’t want to go into care, the welcome the team provided was exceptional. I know recently that times have been challenging and I have not been able to pop in for a cuddle, nonetheless, I know through the regular
updates received from the staff, they have given the best care I could have asked for. Nothing will show the amount of gratitude I have for St Margaret’s and each and every one of the team. The regular updates have given much peace of mind to our family so thank you for everything you do. Hopefully, see you all soon.

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Review from S E (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot thank all the staff enough for the care they have given my father especially during Covid, they work very hard to provide individual care to all the residents. I am so grateful he survived the virus. The staff have been very good at updating us about his condition.
It is so important
for residents to have contact with their families. We are a very close family and it has certainly helped my father and us to be able to visit him through the window.

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Current Review Score: 9.9 (9.927)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for St Margaret's Care Home is calculated as follows: ( (334 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Kate

Kate Martin

Job Title: Home Manager

What is your professional background?


I began nursing in 2010 where I worked in various areas of the NHS before moving over into the care home sector. Studying an MSc in the Health and Well-being of Older People, gave me the skills and confidence to dedicate my career to this client group- an area I dearly love. I have previously held posts in Clinical Lead, Deputy Home Managers and Head of Care Lead Nurse positions while continuing to work for a local agency in supporting the NHS, Marie Curie and St Columba's Hospices. I have experience in General Surgery, Renal and GI, Gynaecology, Medical Assessment Unit, Cardiac High Dependency, Medicine of the Elderly and Palliative Care.



As well as being a home manager, you are also a registered nurse, why did you first get into nursing?


Nursing found me. Following personal challenges in my own life, I found that my empathy and compassion for people developed and the need to help others became my focus. It's a phenomenal responsibility being a Nurse and I feel very privileged to have been given this opportunity.


What one thing do you enjoy most about your job?


I enjoy the challenge of being a new Home Manager and the fast-paced, ever-changing environment that is care. The position I am in allows me to see care delivery from all angles while building a service that is true to the needs of the individual.


What was a defining moment for you?


Providing palliative care to a 34-year-old lady with stomach cancer. At the time I cared for her, she had a son the same age as mine and had been diagnosed 2 weeks before her death. I learnt that day the importance of living in the moment and for being thankful for my family and son. You can't dictate the future but you can enjoy the present.?


What interests you outside of work?


I am a huge sports fan with special interests in rugby and football. Manchester United is where my heart will always be. I also enjoy walking with my dogs and spending time with my 5-year-old son. I also enjoy watching movies especially Sci-fi and thrillers as well as listening regularly to music. I have a personal interest in German history and sport.