St Margaret's Care Home

5 East Suffolk Road, Edinburgh EH16 5PH
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9.9 87 Reviews
  • St Margaret's Care Home, Edinburgh
St Margaret's Care Home offers nursing, residential, dementia, respite and palliative care. The home is located close to a number of parks and golf courses, and with great access to local amenities, St Margaret's is a warm and inviting residence in Newington.

Bedrooms are set across three floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away.

All furnishings and décor throughout the home are of an exceptionally high standard. They also have a large main garden with raised flower beds accessed from the ground floor, and two patio gardens used by residents on the first and second floors with fantastic views of Arthur’s Seat and Salisbury Crags.

Chefs prepare fresh, nutritional food on site, meaning residents can choose from a varied daily menu. Special dietary requirements will be catered for.

A dedicated activities coordinator supervises a comprehensive programme of events and excursions to keep all residents engaged and stimulated, though their participation, while encouraged, is entirely optional. Activities are planned in close consultation with residents and their families to ensure everyone has an interesting and stimulating calendar to look forward to.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Martin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Margaret's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Margaret's Care Home Reviews (87)

Total of 87, showing 61-80
9.9

St Margaret's Care Home has a Review Score of 9.9 (9.927) out of 10, based on 30 reviews in the last 2 years. Over all time St Margaret's Care Home has 87 reviews.

Overall Experience

  • 73
  • 13
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Date Published

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Review from Alexander S (Son of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely place. Great staff and I cannot fault anyone at all. Would highly recommend! I was nervous at first with my dad going in. But I had nothing at all to worry about. Everything about the place just screamed class and relaxation. Thank you so much to you all!

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Review from Alex S (Grandson of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this place highly enough. Absolutely delighted with how they have cared for my grandad. Literally saved his life. The staff and everyone working in the place are 5 star! Has even inspired me to consider going into caring. So thankful for you all. And God bless every one of you.

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Review from Jennifer D (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at St Margaret’s for over six months now. The care she has received has been excellent. Everyone is so friendly, welcoming, kind and professional. There are lots of fun activities and trips out. The home is spotless. The food is good and plentiful, so much so that my Mum has
gone up a clothes size. My mum has really settled into her new home and very happy.

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Review from Patricia I (Friend of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home this is. St Margaret's has been very welcoming with all members of staff giving a happy smile and saying hello when I visit. They have been very receptive to any concerns raised and have dealt with them in a timely and professional manner. It is a great comfort knowing my dear friend
is being so well looked after and enjoys her regular outings to the shops. Settled in well and so peaceful.

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Review from Kayleigh P (Niece of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy at St Margaret's. She has a great bond with the staff and enjoys the activities.

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Review from Lynn Y (Niece of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt and uncle stayed here for almost a year and then due to their increasing health problems we were asked to find alternative care when both of them were barely out of hospital. We had selected the home to cover nursing needs but it seems that this was an issue. I found that the manager was showing
their room to possible new tenants before we had even secured alternative accommodation for them. I acknowledge my aunt was not an easy lady to look after however I was greatly disappointed in the managerial staff and some of the auxiliary staff. The nursing staff were extremely supportive and some of the auxiliary staff were also very kind and caring.

Reply from Kate Martin, Home Manager at St Margaret's Care Home

We are thrilled to hear that you feel our nursing team are supportive, kind and caring.
When we can no longer provide the level of care that the resident needs we try to encourage the resident to find alternative care that is better suited for their current needs. In a change like this, we always respect and support the resident when deciding whether to move with their partner or not.
We have recently had a positive change in the home’s management so if you’d like to pop in and discuss anything further then please do, my door is always open.


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Review from James M (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into St Margaret's Care Home. She is so much happier and brighter. She especially enjoys the gardens and activities. The staff are wonderful.

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Review from E W (Daughter of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Margaret's offers a very pleasant and caring environment for anyone needing 24/7 care. The staff are patient and take the time to understand the needs and details important to the new resident.

Reply from Alison Geddes, Marketing at St Margaret's Care Home

Thank you for your positive comments about our home, 'a very pleasant and caring environment' is a wonderful description to read. The team at St Margaret's will be delighted to hear your feedback.


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Review from Les R (Brother of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I were impressed by the friendly and caring staff. They have an extremely difficult job and showed compassion for the residents in the particular surroundings in which we were. The staff seem talented in many ways and actually showed a desire to locate outings to visit for the residents
even though logistics might be difficult.

Reply from Alison Geddes, Marketing at St Margaret's Care Home

Thank you for your positive comments about our home, the team at St Margaret's will be delighted to hear your feedback.


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Review from Paula M (Granddaughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny has recently moved from hospital after having a stroke and being diagnosed with stage 3 breast cancer. Whilst in hospital, I watched her health deteriorate quite rapidly, she was stuck in a dark and dingy ward for months on end, there was no TV (unless you want to pay £12 a day) and the staff
were utterly overworked and quite frankly miserable as you'd expect! Since securing a place at St Margaret's her overall health has improved drastically. There is a genuine feeling of warmth and cheeriness as soon as you walk into the building. The staff are just wonderful, you can really see that they all have a genuine care for their residents. The activities are great fun, the rooms are bright, spacious and modern and the food is healthy and nutritious. I am absolutely delighted that my granny is a resident at St Margaret's, it is such a relief to know that she is finally now in safe hands.

Reply from Alison Geddes, Marketing at St Margaret's Care Home

Many thanks for your lovely comments about our home, it is fantastic to hear how well your granny has settled in at St Margaret's and what a difference our care has made to her health. Our team are dedicated to providing excellent care and love what they do, which helps build our warm and welcoming atmosphere. Our Magic Moments Club offers a fun and varied activity programme to suit a range of interests. Thanks again for your review, best wishes.


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Review from John L (Husband of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in care since January. In that time she seems to have settled very well. Although she has no communication whatsoever we can still tell if she is unsettled, loves watching what is going on. The staff are very friendly and always speak to her and us. Always let us know if there are any
problems. Apart from the issue of missing clothes now and again which staff always trace we have no problems.

Reply from Alison Geddes, Marketing Administrator at St Margaret's Care Home

Thank you for your positive comments about our home, it is fantastic to hear how well your wife has settled in at St Margaret's. The addition of name tags means our team can easily return all items and prevent any going missing. Thanks again for your comments, the team will be delighted to hear your feedback.


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Review from Donald K (Son of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away recently but spent the last 9 months of her life at St Margaret's. Any nagging doubts about mum moving to her "last and new home" were quickly dispelled as she settled into her new abode within a matter of weeks. The care, compassion and interest shown by the staff at "St Margaret's"
played a big part in mum's daily life, supported by a varied activities schedule, which got mum's "grey cell matter" ticking over. What can I say to the team at St Margaret's apart from a "big thank you" and remember you do make a difference to the residents lives. So take a bow "team St Margaret's" take a bow.

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Review from Helen Y (Wife of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm comfortable nursing home. Kind and caring staff. Very flexible in respite provision and provide and very high standard of care. I feel comfortable leaving my husband here to allow me to have a much-needed break.

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Review from Mia C (Friend of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend several times a year when in Edinburgh. The staff are very helpful and friendly. My friend seems happy and well-cared.

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Review from Jane A (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of ninety seven.
My mother has been at St Margaret's since May 2017. She has severe sight loss and dementia. She has been treated with respect and dignity through this difficult time of adjusting and settling in.
The staff are very caring and helpful and listen to all concerns, questions
and suggestions. St Margaret's has a happy lively atmosphere.

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Review from Tim (Son of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 80 was admitted to St Margaret's with late stage dementia and a number of other health issues requiring care. I live in New Zealand and returned to Scotland to see for myself how the care she was receiving from Social Care was going - after a brief few days, it was obvious my mother's
needs were not being met, so we started looking at a private care home. St. Margaret's had been recommended and we managed to get in contact when a bed was available.
After a couple of weeks, my mother's complexion and health improved. The nurses, carers, facilities, food and activities are all excellent and the change in my mother was quite apparent after spending so much time alone at home. I am very happy that my mother is being very well cared for and appreciate the work all the care staff do, as I know it can be a very difficult vocation at times.

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Review from Helen (Daughter of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in St Margaret's for 9 months. The greatest compliment I can give is when I leave her I know she is in good hands and is well looked after and have no reason to worry.

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Review from Anne D (Niece of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently passed away at St Margaret’s having been resident there for 3 years.
He had moderate dementia and had been agitated and intermittently paranoid prior to the move. He settled well and had 3 happy, comfortable years with excellent care, several family parties at the home to mark special
occasions and many laughs. He had a large, bright, corner room on the top floor which caught the sunlight much of the day. We were very impressed by the cleanliness and happy, friendly atmosphere throughout the home and the family also felt welcome and part of the “St Margaret’s family”. We would particularly like to praise the St Margaret’s team for the exceptional end of life care and additional support to my father throughout my uncle’s residence at St Margaret’s and subsequently. Much appreciated holistic care!

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Review from Lisa M (Great-Niece of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a lovely home which is made by the carers and other staff. All the staff show great care towards my Aunt and the other residents living there.
Value for money is scored down by the food and drink available. The quality of the menu could be improved. Would also like to see more facilities for
those who are sensory impaired.
My Aunt has settled in well and is very comfortable in the care home. She has formed a great bond and trust with her carers and nurses. The staff always make her feel safe and reassured and are also welcoming towards her other friends and family who visit.

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Review from Elizabeth L (Sister of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister couldn't be any better looked after than in St Margaret's. There is always activities going on and the residents even get taken out for ice cream. They held an 80th birthday party for my sister which was fantastic, as last year we weren't sure we would even get to celebrate since my sister
was so poorly. The excellent staff are all so friendly and it's down to them that my sister recovered as well as she did.

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Current Review Score: 9.9 (9.927)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for St Margaret's Care Home is calculated as follows: ( (334 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Kate

Kate Martin

Job Title: Home Manager

What is your professional background?


I began nursing in 2010 where I worked in various areas of the NHS before moving over into the care home sector. Studying an MSc in the Health and Well-being of Older People, gave me the skills and confidence to dedicate my career to this client group- an area I dearly love. I have previously held posts in Clinical Lead, Deputy Home Managers and Head of Care Lead Nurse positions while continuing to work for a local agency in supporting the NHS, Marie Curie and St Columba's Hospices. I have experience in General Surgery, Renal and GI, Gynaecology, Medical Assessment Unit, Cardiac High Dependency, Medicine of the Elderly and Palliative Care.



As well as being a home manager, you are also a registered nurse, why did you first get into nursing?


Nursing found me. Following personal challenges in my own life, I found that my empathy and compassion for people developed and the need to help others became my focus. It's a phenomenal responsibility being a Nurse and I feel very privileged to have been given this opportunity.


What one thing do you enjoy most about your job?


I enjoy the challenge of being a new Home Manager and the fast-paced, ever-changing environment that is care. The position I am in allows me to see care delivery from all angles while building a service that is true to the needs of the individual.


What was a defining moment for you?


Providing palliative care to a 34-year-old lady with stomach cancer. At the time I cared for her, she had a son the same age as mine and had been diagnosed 2 weeks before her death. I learnt that day the importance of living in the moment and for being thankful for my family and son. You can't dictate the future but you can enjoy the present.?


What interests you outside of work?


I am a huge sports fan with special interests in rugby and football. Manchester United is where my heart will always be. I also enjoy walking with my dogs and spending time with my 5-year-old son. I also enjoy watching movies especially Sci-fi and thrillers as well as listening regularly to music. I have a personal interest in German history and sport.