St Margaret's Care Home

5 East Suffolk Road, Edinburgh EH16 5PH
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9.9 87 Reviews
  • St Margaret's Care Home, Edinburgh
St Margaret's Care Home offers nursing, residential, dementia, respite and palliative care. The home is located close to a number of parks and golf courses, and with great access to local amenities, St Margaret's is a warm and inviting residence in Newington.

Bedrooms are set across three floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away.

All furnishings and décor throughout the home are of an exceptionally high standard. They also have a large main garden with raised flower beds accessed from the ground floor, and two patio gardens used by residents on the first and second floors with fantastic views of Arthur’s Seat and Salisbury Crags.

Chefs prepare fresh, nutritional food on site, meaning residents can choose from a varied daily menu. Special dietary requirements will be catered for.

A dedicated activities coordinator supervises a comprehensive programme of events and excursions to keep all residents engaged and stimulated, though their participation, while encouraged, is entirely optional. Activities are planned in close consultation with residents and their families to ensure everyone has an interesting and stimulating calendar to look forward to.

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Care Provided by St Margaret's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Martin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Margaret's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

St Margaret's Care Home Reviews (87)

Total of 87, showing 81-87
9.9

St Margaret's Care Home has a Review Score of 9.9 (9.927) out of 10, based on 30 reviews in the last 2 years. Over all time St Margaret's Care Home has 87 reviews.

Overall Experience

  • 73
  • 13
  • 1
  • 0
  • 0

Date Published

87
9
22
30
57

Review from Lauren M (Great-Niece of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard of care and extremely understanding when the bill couldn't be paid until guardianship came through. Always looks clean and residents look comfortable. Decorated nicely and rooms are private. Plenty of activities and music always playing. Would recommend to anyone.

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Review from Robbie M (Great-Nephew of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has been a resident for a while now and is doing much better than what she was when in the hospital. Great friendly staff that know how to look after their resident's with the utmost professional manner.

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Review from Tim S (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were pleased to get my mother a suitable room at very short notice and the move was handled very smoothly by the care home. It took Mum a few weeks to settle in but she soon responded positively to the excellent care she received, celebrating her 99th birthday in style! Although Mum was often reluctant
to eat properly, the carers showed endless patience and ingenuity, which was much admired and appreciated by the family. We were pleased that this final phase of Mum's long life was spent in such safe, secure, well-equipped and well-run surroundings, amongst people who genuinely cared for her.

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Review from Alison J (Sister-in-law of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to accept residents who may be classed as 'difficult' by their family. Extremely kind and gentle service by patient and knowledgeable staff. No unnecessary communication with relatives, but always able and willing to provide a detailed report on progress. There is good encouragement to join in
activities but they also accommodate those who prefer their own company. Open visiting hours at all times.

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Review from Rodger J (Brother of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional reception on making initial enquiry. Several care options available, all explained. Rooms arranged to suit residents and their needs accommodated. Caring staff, with most issues, addressed directly with residents. Support when required is provided to relatives to assist with settling residents
in.

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Review from John D (Brother of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here for approximately 2 years and he is 84, he has moderate dementia and has very limited physical ability and variable ability to feed himself. My family and I are very pleased with the excellent care provided for my brother, who is doing well at the care home.
He is cheerful
and visits are good with myself or my family.
His room is bright, cheerful and the staff have arranged a large board for cards, letters, items relating to his past occupation and photos - a very good idea.

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Review from Lisa (Daughter of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a review based on my mum's stay to date. She has been a resident for just over 2 years now. On the whole the home and staff have been and are good. The inconsistency in management however has had a detrimental effect on the home and as a result the residents and staff have suffered. We also
feel there are not enough individual activities for the residents, our mum is one of the few who has still got full mental capacity and we feel this is not catered for. They shouldn't be expected to take part in group activities where everyone else has dementia or some degree. Also I was suppose to get a questionnaire in the post but didn't.

Reply from Bethany Gibbons, Marketing assistant at St Margaret's Care Home

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.
The new manager of St Margaret's is now in post. Lucy Duffin is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals. Lucy is meeting with activity leaders on a weekly basis and has also recruited a third activity leader for the home. In addition to this very positive news for St Margaret's residents, Lucy and the activities team have now introduced brighterkind’s Wishing Well scheme. The Wishing Well scheme is really centred around understanding our residents, finding out about their life story and getting to know the things they would really like to do, so that our caring team can help to make their wishes a reality – there have been some amazing success stories across brighterkind and the team are keen to get going with this in addition to the home’s daily activities programme.


The team at St Margaret's have been really wonderful in the period where they had a period of disrupted leadership, they showed real strength of character and passion for their roles. However, the feedback from the team since Lucy has arrived is positive. The team feel more settled and eager to grow in their roles. The feedback from Lucy is also very positive, she is really enjoying her time and is very focused on addressing any issues.


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Current Review Score: 9.9 (9.927)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for St Margaret's Care Home is calculated as follows: ( (334 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 358 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Kate

Kate Martin

Job Title: Home Manager

What is your professional background?


I began nursing in 2010 where I worked in various areas of the NHS before moving over into the care home sector. Studying an MSc in the Health and Well-being of Older People, gave me the skills and confidence to dedicate my career to this client group- an area I dearly love. I have previously held posts in Clinical Lead, Deputy Home Managers and Head of Care Lead Nurse positions while continuing to work for a local agency in supporting the NHS, Marie Curie and St Columba's Hospices. I have experience in General Surgery, Renal and GI, Gynaecology, Medical Assessment Unit, Cardiac High Dependency, Medicine of the Elderly and Palliative Care.



As well as being a home manager, you are also a registered nurse, why did you first get into nursing?


Nursing found me. Following personal challenges in my own life, I found that my empathy and compassion for people developed and the need to help others became my focus. It's a phenomenal responsibility being a Nurse and I feel very privileged to have been given this opportunity.


What one thing do you enjoy most about your job?


I enjoy the challenge of being a new Home Manager and the fast-paced, ever-changing environment that is care. The position I am in allows me to see care delivery from all angles while building a service that is true to the needs of the individual.


What was a defining moment for you?


Providing palliative care to a 34-year-old lady with stomach cancer. At the time I cared for her, she had a son the same age as mine and had been diagnosed 2 weeks before her death. I learnt that day the importance of living in the moment and for being thankful for my family and son. You can't dictate the future but you can enjoy the present.?


What interests you outside of work?


I am a huge sports fan with special interests in rugby and football. Manchester United is where my heart will always be. I also enjoy walking with my dogs and spending time with my 5-year-old son. I also enjoy watching movies especially Sci-fi and thrillers as well as listening regularly to music. I have a personal interest in German history and sport.