Brunel House

The Wharf, Box, Corsham SN13 8EP
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9.5 69 Reviews
  • Brunel House, Corsham
Brunel House Care Home is located in the picturesque village of Box, just off London Road. Brunel House is close to all the amenities in nearby Corsham and just five miles away from the Georgian city of Bath. With superb transport links, the home is easily accessible for visitors from all over the country.

The home provides luxurious five star accommodation for 65 elderly people and specialises in nursing, residential and dementia care. Features of this high quality new facility include, a hair dressing salon, cafe, library and individually designed en-suite bedrooms surrounded by beautiful landscaped gardens.

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Care Provided by Brunel House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Xyza Macutay-Malloch (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brunel House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,150
    • Self-Funded Nursing Dementia Care from £1,150

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Brunel House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Brunel House Reviews (69)

Total of 69, showing 1-20
9.5

Brunel House has a Review Score of 9.5 (9.512) out of 10, based on 14 reviews in the last 2 years. Over all time Brunel House has 69 reviews.

Overall Experience

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Date Published

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Review from S L (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I looked around Brunel House I knew it was the right care home for my Dad from the warmth & kindness from all of the staff. They were also really supportive and helpful with managing Dad's move and have all made him feel so welcome.
He has settled in well and is always telling me how
kind everyone is. As a family we really appreciate how well Dad's individual needs have been met and the continuous programme of activities and support available to support him with his dementia.

Reply from Claire Newbrook, Customer Relations Manager at Brunel House

Thank you very much for your lovely review. It has been an absolute pleasure having your Dad as a resident of the home. The team pride themselves on their dementia care and I will pass on your kind words to them, they are very much appreciated!


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Review from Sheila C (Respite Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, without exception, were all very caring, over and beyond their duties.

Reply from Daniella Bentley, Home Manager at Brunel House

Thank you, Sheila, for your kind words, we are humbled to read your review and thank you for your feedback and you're always welcome to come and stay and visit us anytime.


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Review from S P (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now our dad has been moved floors, he's so much happier, he has the garden to look at through the window, staff on that floor seem to have more time for Dad, he's eating well and sleeping better. Can't thank Brunel House staff enough for what they are doing, lovely care home.

Reply from Daniella Bentley, Home Manager at Brunel House

Thank you so much for your kind words and positive review, I am really pleased that Dad has also settled in well on the new unit. Your feedback is appreciated and valuable in making sure we provide the highest standards of care to our residents.


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Review from Therese L (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, all level of staff members are very caring, professional, attentive and strive to go above and beyond where possible. Mom has learned to know the various people around the routines etc. and is very content.
Maintenance could be improved of the building, especially the exterior and garden.

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Review from Sally R (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to congratulate and thank all the activity team and other staff members at Brunel House for their fantastic week of activities in aid of Dementia Week, led by the Dementia Care Co-ordinator.
They have all worked so hard to put on a huge range of activities catering to all the residents' differing
strengths, and it was plain to see how much it was enjoyed by everyone, including relatives!
We had a 1950's themed party, a Big Brunel Quiz afternoon, entertainment by the residents and then the staff and lots more!
It was so lovely to see my mother joining in, laughing and having such fun, as well as the other residents, and I feel very lucky that she's in such a wonderful, caring home, with a full activity programme every day, including weekends.
Thank you again to you all.

Reply from Danielle Bentley, Home Manager at Brunel House

Hello, thank you so much for taking the time to submit this review, it was a fantastic week and the team enjoyed it as much as anyone. They will be delighted you got in touch as they work so hard to make life so enjoyable for the people who live with us and having the support of family and friends is key to the success of events like this, so thank you again.


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Review from Penny S (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had to go into residential care and we could not have chosen a better place for her. The staff are friendly and welcoming, the rooms are comfortable and clean, Mum says the food is delicious, and nothing is too much trouble. Mum has settled really well, is joining in with the activities
(despite not being a very sociable person!) and has made new friends. As a family, we have felt very well supported and all the staff have been so kind and helpful. We cannot rate the team and facilities at Brunel House highly enough.

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Review from Jane L (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for just over 6 months. Her dementia had got to the stage where it was no longer safe for her to live in her own home. She was admitted to Brunel straight from hospital. She had a lovely room on the 1 st floor, and it was always clean and tidy. My mum could be a challenge at times
but she seemed very settled here, and I knew that she was safe and secure 24 hours a day. The care ,support and encouragement from the staff was excellent. All the staff I encountered were always friendly and informative, and were on hand when I needed an update on mums continuing health or concerns.

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Review from Tony H (Nephew of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely love what Brunel is all about - the staff care level is perfect! Like everyone in the industry, there are occasional staffing level issues, but all the staff are faultless. They have all contributed to a superb quality of life for my crazy aunt; the staff have to put up with her! We all have
absolute faith in Brunel's ability to deliver on promises, and they have consistently done so over the last 18 months - she looks ten years younger! We would never consider moving her; she is very happy and settled and continues to get up mischief. A massive thank you to Brunel for everything! Well done guys; thank you so much.

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Review from Jonathan B (Son-in-law of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care support my father-in-law and our family have received in Brunel House Care Home. The member of staff in reception is outstanding always welcoming, considerate and helpful. The care staff are very friendly and caring to my father-in-law and welcoming to all members
of our family.

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Review from Nathalie D (Granddaughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been living at Brunel House for a year and I have recommended the home to others. I disagree with a previous review saying the home is unsafe for the following reasons. I visit daily, for periods of up to 6 hours. As my grandmother is 100 she sleeps a lot so I spend some time in the
common parts and I can honestly say I have never seen safety as a issue. The entrance door is sometimes left open, weather permitting, as the ground floor is a residential floor and those residents need, want and deserve the right to wander in and out to sit on the chairs and get fresh air. Reception is manned by two charming ladies and when they are not on duty I have found the door closed. The lower and upper floors are secure units with key codes to open doors and operate the lift.
Over the past 15 years I have spent most of my time in 5 different care homes as one family member after another has succumbed to dementia and I have to say Brunel is the best, by far.

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Review from S B (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Safety an issue as the main door is left open. Reception into the main body of the home is left open, this is a risk as unauthorised people can enter the home. Reception is not manned at all times.
Also, there is potential for residents to leave the home and staff would not know where they are.

Reply from Danielle Bentley, Home Manager at Brunel House

Thank you for taking the time to leave this review and I’m sorry you felt some areas were not up to the standard that you would expect. We do have several people living with us who like to spend time in the reception area, so the door into the main part of the home is not always locked during office hours to accommodate their wishes. There was one occasion when there was a concern about a door left open, but since then when the door is unlocked there is always someone in the reception area to ensure it is secure.


I would welcome the opportunity to understand your concerns more and would encourage you to contact me at your earliest convenience so we can discuss this further.


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Review from Gillian R (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed in respite for a month and has stayed before, both times have been a very positive experience. The carers are so kind and she will certainly return.
Thank you to all the Brunel House Care Home staff.

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Review from Peter W (Brother of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my brother's stay at Brunel House, I have found his care to be faultless. He was always clean and his room was tidy. Everyone was very friendly and helpful and there was never a care home whiff that I recall in other establishments! I always recall his first phone conversation after he moved
in... "I have lots of friends here, we have a really good time". It would be difficult to overstate my relief and gratitude when I heard this. He stayed with you for three and a half years... Thank you so much!

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Review from I G (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second time for respite care, which speaks of our high regard for Brunel House. My husband was treated with dignity and respect. He loves the food and the friendly atmosphere. He was so well looked-after that we shall return.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

What a glowing review! Thank you so very much, I will be sure to pass your kind words on to the team. It is always our pleasure to welcome your husband to Brunel House, he's such a lovely man.


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Review from H T (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased to have found such a pleasant environment for Mum. She is very happy here. The staff are lovely.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

I am so glad that your mum is happy here at Brunel House. She has settled in nicely and is well-regarded by staff and residents alike.


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Review from R M (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Brunel House Care House has been very positive. The assessment process was smooth and efficient especially as the home was busy preparing for Christmas at the same time. The staff listened to my concerns and not only supported my mother during her move into Brunel House but also supported
me. I was very worried how my mother would settle and raised concerns about my mother's anxieties but the staff have been brilliant and addressed all her needs in a very professional manner. The communication with me has been excellent, not only do they spend time talking to me they also call to let me know how my mother is. I cannot fault any aspect of Brunel House.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

Thank you so much for taking the time to post such a lovely review (I know how busy you are!). It’s essential that we support you through the difficult process of finding your mum’s forever home and it’s cheering to read that we got it right.
I will pass your comments on to ‘Team Brunel’ because I know they will be proud to have their dedication recognised.


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Review from Grace S (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found staff at Brunel all very friendly and helpful. I had no complaints whilst my husband was in their care. Eight weeks and two days of care. More staff would make it more efficient and less pressure on existing staff, but I felt the staff did all within the time allocated to them, to be caring
and kind and to do a very valuable job.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

It was our privilege to be able to care for your husband. Our staff take pride in their daily care giving and I will be sure to pass on your kind words of thanks.


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Review from J S (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and always pleased to help. The rooms are bright and airy, with plenty of room to move about. Keeps us informed if Mum is ill or has a fall. Plenty to do for the residents if you want to. Really pleased with the home as Mum has only arrived the last couple of months.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

We're so glad that your mum has settled well at Brunel House and that you're pleased with her room. We hope she has a long and happy stay with us.


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Review from J L (Wife of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the interaction between staff and the residents was good and there were two or three members of staff who were really excellent. Of course, not all staff were involved. The atmosphere between carers and residents seemed better during the week than at the weekends. Afterwards, I was told
by a resident that the care was good, the food was alright and that it was safe and relaxing.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

Thank you for taking the time to write a kind review. It was a pleasure to have your husband stay with us for respite care. We hope to be of service for any future respite needs.


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Review from Kathryn B (Wife of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunel House staff have always been so welcoming always greeting on first name terms. Whole atmosphere is friendly. All the staff are cheerful and carry a smile. My husband is well looked after. and I feel happy to leave his care in their hands.
My mother was also a resident here a few years ago and
I would not hesitate to recommend Brunel House.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

It's our privilege to have been able to care for, not only your mother but also your husband. It is heartening to know that we can support you by providing this service.


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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Brunel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Brunel House is calculated as follows: ( (110 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 166 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunel House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Manager of the Year 2021

Recipient: Brunel House

Date: Friday 24 Sep 2021 More details

Top 20 Large Care Home Groups 2019

Recipient: Maria Mallaband Care Group Ltd

Date: Thursday 28 Feb 2019 More details

Top 20 Large Care Home Groups 2017

Recipient: Maria Mallaband Care Group Ltd

Date: Saturday 01 Apr 2017 More details

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Meet the Team (5)

Stacy

Stacy Perkins

Job Title: Dementia Ambassador

Joined: 2013

Hi, my name is Stacy and I am the Dementia Ambassador at Brunel House. My role as an ambassador is to promote person-centred care of the highest standard. I have recently qualified as a trainer with the Alzheimer's Society, this will play a key role in raising awareness and understanding of dementia, and make a positive difference to our residents by empowering our team to develop good practice.


I have worked within the care sector for 19 years and have been at Brunel House since 2013. Whilst at Brunel House I trained as a Care Practitioner and have also worked as an Activities coordinator.


Delivering activities and social events remains a big part of who I am. To make someone smile or hear them laugh, to be the person who has brightened someone's day, to be the ears to listen and the arms that comfort, to redirect thoughts and feelings that may shadow them at times: this is the best feeling in the world.


I live locally with my husband and two daughters. Family is everything to me and we spend our spare time creating cherished memories.


Mel

Mel Applegate

Job Title: Administrator

Joined: 2021

I love interacting with the residents at Brunel House as I carry out my administration duties. I provide support to the Home Manager, Deputy Manager, relatives and residents, as well as other departments within the home.


My biggest achievement whilst working here has been understanding the payroll admin because it was very difficult to get to grips with. It felt like learning a foreign language!
When I'm not at work, I like to spend time with family and friends; we go to the cinema or to the races.


Chelsea

Chelsea Marritt

Job Title: Care Practitioner

Joined: 2016

Hi, I'm Chelsea and I am a Care Practitioner, I completed my training whilst working at Brunel House.

I have worked at Brunel House for 6 years, although I have worked in care for 12 years. The best bit about my role as a Care Practitioner is the clinical practice and admin management of the floor whilst still being able to participate fully with the residents.


The accomplishment I'm most proud of is the creation of the dementia floor which I view as an excellent model to achieve the best possible outcomes for maintaining the quality of life.


When off-duty I love online gaming and I read a lot of sci-fi books, The Hobbit and The Lord of The Rings are among my favourites. I also like to explore the local Box hills and have been caving in the Boxwoods!


Tricia

Tricia Starling

Job Title: Receptionist

Joined: 2016

I've worked at Brunel House since 2016. I enjoy working in Reception and meeting all the relatives (they actually become friends after a while).


I have met a lot of very interesting people and shared many ups and downs with them. I believe it's nice to see a friendly face when you walk into the home and try to give a happy vibe to visitors.


I also get the chance to make friends with a lot of the residents and help them in whatever way I can.
I work with a lot of very nice, caring people of all age groups- I like that, especially as I am one of the oldest members of staff!


Claire

Claire Newbrook

Job Title: Customer Relations Manager

I thoroughly enjoy my role as Customer Relations Manager at Brunel House. It is a great home with a fantastic team of staff who offer great care to the residents. I am committed to helping families who are looking for residential care for their loved ones by supporting them through the process of choosing and moving in to the home. I strive to ensure that people's needs are met and they get the best experience they can. With a background working in care, I understand what an important and emotional time choosing a care home can be.


I am passionate about our local community and for residents to continue being a part of their local community while living in the home. In my spare time I enjoy volunteering and caravanning with my family and three dogs.


Frequently Asked Questions about Brunel House

What types of Care is Brunel House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brunel House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brunel House have?

There are 65 Single Rooms.

What are the Facilities & Services at Brunel House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brunel House to the centre of Corsham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.