Brunel House

The Wharf, Box, Corsham SN13 8EP
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9.5 69 Reviews
  • Brunel House, Corsham
Brunel House Care Home is located in the picturesque village of Box, just off London Road. Brunel House is close to all the amenities in nearby Corsham and just five miles away from the Georgian city of Bath. With superb transport links, the home is easily accessible for visitors from all over the country.

The home provides luxurious five star accommodation for 65 elderly people and specialises in nursing, residential and dementia care. Features of this high quality new facility include, a hair dressing salon, cafe, library and individually designed en-suite bedrooms surrounded by beautiful landscaped gardens.

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Care Provided by Brunel House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Xyza Macutay-Malloch (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brunel House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,150
    • Self-Funded Nursing Dementia Care from £1,150

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Brunel House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Brunel House Reviews (69)

Total of 69, showing 21-40
9.5

Brunel House has a Review Score of 9.5 (9.512) out of 10, based on 14 reviews in the last 2 years. Over all time Brunel House has 69 reviews.

Overall Experience

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Date Published

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Review from Carole H (Niece of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care and support for our uncle to be first-class. On arrival, they know who we are and all of the staff are pleasant and kind. Today, as through the pandemic, they have been excellent.

Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

Carole, thank you so much for your kind words. It's always a pleasure to have you visit Brunel House. Your uncle is always so happy to see you!


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Review from Jon P (Son of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring and helpful. It’s easy to book visits. Mum is being very well cared for. The facilities are great and it was easy to make arrangements for Mum’s care. I’ve not tried the food but the restaurant always smells great!

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Review from C T (Wife of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the past few months, there has been a good change in the practice of looking after the residents. The management is striving to make Brunel House not just good but excellent.

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Review from Rachel B (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred here from hospital during the first pandemic and her care has been amazing throughout. On the odd occasion I met staff due to Covid restrictions they were kind and caring at all times. I could not have wished for somewhere better for Mum to have spent the last nine months of her
life. My mum was obviously very happy here and her bond with the staff shone through on my last visit. They should all be congratulated on their care and compassion especially in these very difficult times.

Reply from Joanna Neilson, Home manager at Brunel House

Thank you for your lovely words, Rachel. The staff team will be delighted when I pass on your thoughts, we are lucky to be so well supported by family and friends.
It was a pleasure to care for your mum and its lovely for the team to be recognised for the work they do.


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Review from D M (Respite Resident) assisted by family/friend published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, many amenities not available due to Covid restrictions.

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Review from K B (Son of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean and tidy, helpful and available. Mums appearance is always nice. No complaints.

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Review from N L (Daughter of Resident) published on 15 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for exceptionally during this difficult time. He is happy and during garden visits looks well cared for and healthy.
Brunel House's staff are unfailingly kind and polite in their treatment of both residents and relatives.

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Review from Patricia R (Daughter of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Brunel House for three years, six months. She is well cared for, content and happy to be there, despite her misgivings at giving up her home in 2017.
The staff are wonderful to her, which is so much appreciated by her family.
Thank you to all at Brunel House.

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Review from Denise R (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and staff.

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Review from G L (Next of Kin) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident we were helping lived his last few months in a comfortable and clean room with the staff being very friendly and helpful to him. I could not have asked for more for him.

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Review from Susan P (Wife of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't been able to see my husband since the middle of March due to COVID. Brunel House have been wonderful. I phone up and we have been able to do video calls. He is very relaxed and happy which is all I ask for. The council owe Brunel House a lot of money and are causing me mental health problems
which not even our MP has been able to deal with. In turn, Brunel House have been very supportive to me.

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Review from Susan H (Wife of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are warm, helpful, polite and kind. We are always impressed with how clean Brunel House is. All staff, without exception, are a credit to the company. We feel lucky our special person is at Brunel House.

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Review from R Q (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunel House is a very magical place, from the moment that I initially approached them to enquire about care for my mother, to their support and love on her final days, all the staff at every level have been amazing. they have cared for my mother with the utmost of respect and love, and this past week,
whilst I have camped there at mums bedside, they have not only cared for mum, they have looked after me and my family in the most lovely way, from offering us overnight accommodation to feeding us 3 times a day. nothing is ever too much trouble, every member of staff showed respect and care to mum, they are just amazing.

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Review from Lisa W (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous home for care. My mum went in very poorly, she needed respite care. She was treated with dignity, respect and the utmost kindness.
The rooms are lovely, the food is of top quality and very nutritious.

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Review from Brian B (Husband of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunel House, in my value judgement, is excellent in all respects. Caring, kind and considerate, good food, good care and a real home. Residents are treated as "real people", with the respect that this implies.

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Review from Brian B (Husband of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most excellent careing home with good management and competent staff. My knowlede of care homes is small. But Brunel House appears to me to be of a high standard a residence suitable to your close relative/friend.

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Review from Angela B (Wife of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has stayed at Brunel House for respite care since January 2018 at least. He has stayed on several occasions and enjoyed every minute he has spent there. The whole place is always spotless, and the food smells mouthwatering if you arrive at mealtimes. The manager is wonderful. She is always
available to talk to visitors, staff and residents and her leadership is continued through to her staff who are all lovely with residents.

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Review from Don H (Brother of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Brunel House in Box until his recent death. He was not only cared for but loved by all the staff. If care homes were rated 0-6, Brunel would score a ten. In summary, if I ever need a care home I would queue up to be admitted to Brunel. The English language lacks the terminology
to extol the credit Brunel deserves.

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Review from Tracy B (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Dad was in for respite care. No evidence of any showers, I had to shave him myself before taking him out for coffee. Had to request three times for his bed to be made after lunch time. Wasn’t given any pain relief because the paracetamol was bought over the counter. Had to remind the staff for chair
raisers three times. Dirty clothing hung back up in his wardrobe (not by dad as he would have left it on the side). Staff have not got enough knowledge or understanding of dementia. A gentleman asked for the toilet in the quiet lounge area and was left to wait by a team leader until he had an ‘accident’ in his trousers. The manager was apologetic but not seen on the floor at any time we visited. Very disappointing and added stress at a very difficult time for my family. Sadly could not recommend Brunel House for ‘care’.

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Review from H D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my Mum about 4 times a week. She always looks clean and cared for, the management and staff, as always, pleasant and do a really great job. When I leave the home I have no worries that my Mother is well cared for and safe. It's a nice feeling.

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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Brunel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Brunel House is calculated as follows: ( (110 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 166 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunel House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (5)

Stacy

Stacy Perkins

Job Title: Dementia Ambassador

Joined: 2013

Hi, my name is Stacy and I am the Dementia Ambassador at Brunel House. My role as an ambassador is to promote person-centred care of the highest standard. I have recently qualified as a trainer with the Alzheimer's Society, this will play a key role in raising awareness and understanding of dementia, and make a positive difference to our residents by empowering our team to develop good practice.


I have worked within the care sector for 19 years and have been at Brunel House since 2013. Whilst at Brunel House I trained as a Care Practitioner and have also worked as an Activities coordinator.


Delivering activities and social events remains a big part of who I am. To make someone smile or hear them laugh, to be the person who has brightened someone's day, to be the ears to listen and the arms that comfort, to redirect thoughts and feelings that may shadow them at times: this is the best feeling in the world.


I live locally with my husband and two daughters. Family is everything to me and we spend our spare time creating cherished memories.


Mel

Mel Applegate

Job Title: Administrator

Joined: 2021

I love interacting with the residents at Brunel House as I carry out my administration duties. I provide support to the Home Manager, Deputy Manager, relatives and residents, as well as other departments within the home.


My biggest achievement whilst working here has been understanding the payroll admin because it was very difficult to get to grips with. It felt like learning a foreign language!
When I'm not at work, I like to spend time with family and friends; we go to the cinema or to the races.


Chelsea

Chelsea Marritt

Job Title: Care Practitioner

Joined: 2016

Hi, I'm Chelsea and I am a Care Practitioner, I completed my training whilst working at Brunel House.

I have worked at Brunel House for 6 years, although I have worked in care for 12 years. The best bit about my role as a Care Practitioner is the clinical practice and admin management of the floor whilst still being able to participate fully with the residents.


The accomplishment I'm most proud of is the creation of the dementia floor which I view as an excellent model to achieve the best possible outcomes for maintaining the quality of life.


When off-duty I love online gaming and I read a lot of sci-fi books, The Hobbit and The Lord of The Rings are among my favourites. I also like to explore the local Box hills and have been caving in the Boxwoods!


Tricia

Tricia Starling

Job Title: Receptionist

Joined: 2016

I've worked at Brunel House since 2016. I enjoy working in Reception and meeting all the relatives (they actually become friends after a while).


I have met a lot of very interesting people and shared many ups and downs with them. I believe it's nice to see a friendly face when you walk into the home and try to give a happy vibe to visitors.


I also get the chance to make friends with a lot of the residents and help them in whatever way I can.
I work with a lot of very nice, caring people of all age groups- I like that, especially as I am one of the oldest members of staff!


Claire

Claire Newbrook

Job Title: Customer Relations Manager

I thoroughly enjoy my role as Customer Relations Manager at Brunel House. It is a great home with a fantastic team of staff who offer great care to the residents. I am committed to helping families who are looking for residential care for their loved ones by supporting them through the process of choosing and moving in to the home. I strive to ensure that people's needs are met and they get the best experience they can. With a background working in care, I understand what an important and emotional time choosing a care home can be.


I am passionate about our local community and for residents to continue being a part of their local community while living in the home. In my spare time I enjoy volunteering and caravanning with my family and three dogs.