We cannot rate the team and facilities at Brunel House highly enough.
Penny S (Daughter of Resident)
I feel very lucky that she's in such a wonderful, caring home, with a full activity programme
Sally R (Daughter of Resident)
Mum says the food is delicious, and nothing is too much trouble.
Penny S (Daughter of Resident)
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
No restriction on visiting hours.
On site parking available.
Brunel House has a Review Score of 9.5 (9.512) out of 10, based on 14 reviews in the last 2 years. Over all time Brunel House has 69 reviews.
Review from E T (Daughter of Resident) published on 20 March 2018
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Overall Experience
4.0 out of 5
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Review from Judith G (Friend of Resident) published on 7 March 2018
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Overall Experience
5.0 out of 5
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Review from V E (Resident) published on 23 January 2018
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Overall Experience
4.0 out of 5
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Review from Steve S (Son of Resident) published on 23 January 2018
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Overall Experience
5.0 out of 5
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Review from Ann V (Resident) published on 23 January 2018
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5.0 out of 5
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Review from Wendy O (Wife of Resident) published on 24 November 2017
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Overall Experience
5.0 out of 5
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Review from Kenneth P (Son of Resident) published on 19 September 2017
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Overall Experience
4.0 out of 5
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Review from David B (Husband of Resident) published on 22 August 2017
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Overall Experience
5.0 out of 5
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Review from Pat B (Stepdaughter of Resident) published on 17 July 2017
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Overall Experience
5.0 out of 5
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Review from Gareth R (Son of Resident) published on 14 July 2017
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5.0 out of 5
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Review from J W (Niece of Resident) published on 16 January 2017
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Overall Experience
4.0 out of 5
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Review from R S (Wife of Resident) published on 12 December 2016
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Overall Experience
4.0 out of 5
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Review from L B (Daughter of Resident) published on 12 December 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Review from M G (Daughter of Resident) published on 7 December 2016
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Overall Experience
5.0 out of 5
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Review from Elaine T (Daughter of Resident) published on 21 November 2016
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Overall Experience
4.0 out of 5
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Review from Phyllis M (Friend of Resident) published on 18 October 2016
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Overall Experience
5.0 out of 5
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Review from P J (Wife of Resident) published on 9 August 2016
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Overall Experience
5.0 out of 5
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Review from J H (Daughter of Resident) published on 6 July 2016
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Overall Experience
4.0 out of 5
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Review from Lynne (Daughter of Resident) published on 26 May 2016
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Overall Experience
5.0 out of 5
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Review from Chris R (Son of Resident) published on 18 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.5 (9.512) out of 10 for Brunel House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.512 for Brunel House is calculated as follows: ( (110 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 166 Ratings = 4.512
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brunel House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Dec 2021
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Job Title: Dementia Ambassador
Joined: 2013
Hi, my name is Stacy and I am the Dementia Ambassador at Brunel House. My role as an ambassador is to promote person-centred care of the highest standard. I have recently qualified as a trainer with the Alzheimer's Society, this will play a key role in raising awareness and understanding of dementia, and make a positive difference to our residents by empowering our team to develop good practice.
I have worked within the care sector for 19 years and have been at Brunel House since 2013. Whilst at Brunel House I trained as a Care Practitioner and have also worked as an Activities coordinator.
Delivering activities and social events remains a big part of who I am. To make someone smile or hear them laugh, to be the person who has brightened someone's day, to be the ears to listen and the arms that comfort, to redirect thoughts and feelings that may shadow them at times: this is the best feeling in the world.
I live locally with my husband and two daughters. Family is everything to me and we spend our spare time creating cherished memories.
Job Title: Administrator
Joined: 2021
I love interacting with the residents at Brunel House as I carry out my administration duties. I provide support to the Home Manager, Deputy Manager, relatives and residents, as well as other departments within the home.
My biggest achievement whilst working here has been understanding the payroll admin because it was very difficult to get to grips with. It felt like learning a foreign language!
When I'm not at work, I like to spend time with family and friends; we go to the cinema or to the races.
Job Title: Care Practitioner
Joined: 2016
Hi, I'm Chelsea and I am a Care Practitioner, I completed my training whilst working at Brunel House.
I have worked at Brunel House for 6 years, although I have worked in care for 12 years. The best bit about my role as a Care Practitioner is the clinical practice and admin management of the floor whilst still being able to participate fully with the residents.
The accomplishment I'm most proud of is the creation of the dementia floor which I view as an excellent model to achieve the best possible outcomes for maintaining the quality of life.
When off-duty I love online gaming and I read a lot of sci-fi books, The Hobbit and The Lord of The Rings are among my favourites. I also like to explore the local Box hills and have been caving in the Boxwoods!
Job Title: Receptionist
Joined: 2016
I've worked at Brunel House since 2016. I enjoy working in Reception and meeting all the relatives (they actually become friends after a while).
I have met a lot of very interesting people and shared many ups and downs with them. I believe it's nice to see a friendly face when you walk into the home and try to give a happy vibe to visitors.
I also get the chance to make friends with a lot of the residents and help them in whatever way I can.
I work with a lot of very nice, caring people of all age groups- I like that, especially as I am one of the oldest members of staff!
Job Title: Customer Relations Manager
I thoroughly enjoy my role as Customer Relations Manager at Brunel House. It is a great home with a fantastic team of staff who offer great care to the residents. I am committed to helping families who are looking for residential care for their loved ones by supporting them through the process of choosing and moving in to the home. I strive to ensure that people's needs are met and they get the best experience they can. With a background working in care, I understand what an important and emotional time choosing a care home can be.
I am passionate about our local community and for residents to continue being a part of their local community while living in the home. In my spare time I enjoy volunteering and caravanning with my family and three dogs.
