Cairdean House

185 Redford Road, Colinton, Edinburgh EH13 9PN
Submit a Review
9.7 102 Reviews
  • Cairdean House, Edinburgh
Cairdean House is a modern, purpose-built care home in the beautiful village of Colinton, Edinburgh. The dedicated team offers specialist nursing, residential and dementia care within a home that has been designed with the needs of people living with dementia in mind.

Cairdean House has a homely feel, with lots of spaces where residents can relax and socialise, such as the coffee shop, cinema room and hair salon. There are various safe outdoor spaces for residents to enjoy, including a first-floor courtyard and large terraces, plus beautiful landscaped gardens that border woodland.

Residents are encouraged to play an active part in the home, from engaging in the daily goings-on to taking part in activities that they have always loved.

Show Cairdean House on the Map

Care Provided by Cairdean House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Burns (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013

Funding & Fees Guide for Cairdean House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,785
    • Self-Funded Residential Dementia Care from £1,875
    • Self-Funded Nursing Care from £2,111
    • Self-Funded Nursing Dementia Care from £2,201
    • RESPITE Self-Funded Residential Care from £1,995
    • RESPITE Self-Funded Residential Dementia Care from £2,085
    • RESPITE Self-Funded Nursing Care from £2,321
    • RESPITE Self-Funded Nursing Dementia Care from £2,411

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cairdean House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cairdean House Reviews (102)

Total of 102, showing 1-20
9.7

Cairdean House has a Review Score of 9.7 (9.749) out of 10, based on 27 reviews in the last 2 years. Over all time Cairdean House has 102 reviews.

Overall Experience

  • 72
  • 28
  • 0
  • 0
  • 2

Date Published

102
5
15
27
75

Review from Carole W (Niece of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the way he has settled at Cairdean and I feel it is due to the care and attention he has received from all staff especially his immediate team of carers and also due to the comfortable and stimulating surroundings.

Reply from Leona Thomson, Home Manager at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience.
At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. I
Thank you for your time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Niece of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed by Cairdean House from my initial visit. I like the way it is organised in small units. My aunt has settled well and I have been kept well informed of her care.
The home has a lovely family atmosphere,and staff are welcoming, caring and attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona R (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Cairdean House with my mother in October, we were immediately impressed by the friendliness of the staff and the atmosphere of the home. As there was a room available that was suitable for her, the move in process was quick and straightforward.
Since moving in, she has settled
in well. She loves all the staff and has become friendly with several of the residents. She hadn't been able to go out very much in the last couple of years and was very lonely. She seems much happier now.
There was a minor issue with the food. She complained about the quality and the portion size. When it was brought to the staff's attention, they dealt with it quickly. She now seems to have fewer complaints about the food.
I can't fault the cleanliness of the home. Everything is always spotless and very tidy.
The most important thing to me is that I know my mum is comfortable, safe and being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident at Cairdean House.
As someone who has always been protective of her privacy and independence, it was not an easy move for her to make.
The sensitivity and understanding of the Cairdean staff - both management and care staff - was instrumental in reassuring my mother and
myself that the move was the right one. This included a 2 week trial stay.
On moving permanently, mum was initially unhappy with the noise near her newly allocated room. When this was raised, she was moved to a new room. This was done promptly and readily by Cairdean management recognising an opportunity to show my mother that her comfort was paramount.
Since my mother has become a resident at Cairdean, I see her building new relationships with staff and residents, growing in confidence in her new environment that is empowering and stimulating for her - which is wonderful to see.

Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave such a lovely review. We really appreciate such positive feedback and it is lovely to see your mother settling so well!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam W (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful for the support we received in settling Mum into the care home as it was a challenging time. The team's attention to detail and genuine willingness to answer all our questions and provide valuable advice made the entire process much smoother. A special thank you to the care
home manager for her exceptional care and attention, which really made a difference. We truly appreciate all the kindness and professionalism shown. Thank you!

Reply from Caprice Geisha, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 10 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Cairdean House a few weeks ago and she was impressed with it as soon as she arrived. She got a warm welcome and settled in immediately.
Her room is bright and airy and looks onto the garden.
The staff have been simply amazing. They are so helpful and friendly. She is looked after
24 hours a day which is very reassuring for me.
There is a great variety of daily activities to participate in.
We are always made to feel welcome when we visit and the staff are very good at keeping me up to date.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's admission to Cairdean was made much easier with the support of the Customer Relations Manager who was very informative and welcoming. She was waiting for us on arrival and introduced us to all the staff and ensured all was ready in Dad's room. It took some time for Dad to adjust but he was able
to form good relationships with staff and they have all been kind and helpful. The rooms and environment are lovely but the garden and smoking area could be improved with the addition of a covered area. On a couple of occasions, Dad was left without his hearing aids and glasses which hampered his communication but this was the exception and overall he was well cared for and I would certainly recommend Cairdean to others.

Reply from Caprice Geisha, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Scott M (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Cairdean a couple of months ago. We are thrilled with the care she has received and how attentive they have been to her needs. The manager was helpful to an extent beyond what I would have expected and has communicated with me a number of times to check in that Mum was settling okay
from my point of view. The home has a lovely atmosphere and the staff is great. Mum's first comment on moving in was about how nice the food is - that's important! I would recommend Cairdean to others searching for a care home.

Reply from Reviews Team, Reviews Team at Cairdean House

Hi Scott, thank you very much for taking the time to leave us feedback about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moira M (Wife of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranging respite for my husband was very straightforward and communication was excellent throughout. I was able to visit beforehand and was given a lot of information about what would happen before, during, and after respite. The staff were friendly, caring, and respectful and made our family feel
very welcome. They also made sure my husband was able to join in the many activities on offer, as well as getting outside regularly, which is very important to him. With all this in mind, we had peace of mind knowing he was being well cared for during his stay, and would highly recommend Cairdean.

Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience and of course lovely comments towards our team. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards - Customer Relations Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire U (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came to look for a care home for my mother, my brother and I drew up a shortlist based on Care Inspectorate reviews. We looked at three homes in Edinburgh but Cairdean was by far the nicest. We were welcomed and shown around on several occasions. We didn't feel any pressure to decide straight
away and were assured we could look around as many times as necessary because finding the right environment was important. The building is well laid out and spacious and all of the staff were friendly and welcoming.
Our mother's entry to the care home went well. A home visit was made to meet her and find out her medical and support needs. When we arrived, the staff from her unit came down to meet and welcome her.
Our mother has settled in well and her room is lovely. It is always clean and tidy. My brother and I are happy with the care our mother has received so far.

Reply from Leona Thomson, Reviews Team at Cairdean House

Thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one and we appreciate such a lovely review. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gavin S (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s a big move and very stressful when a relative needs to go into a care home and we are very happy that my mother is in Cairdean as they have been wonderful.
We narrowed it down to three care homes in the local area and thought Cairdean was the best due to its purpose built nature, brightness, modernity
and most importantly the staff.
From first contacting Cairdean we were made to feel welcome. We were shown around the home and impressed with the facilities. Then when it became apparent that my mother urgently needed to be in a care home (due to being deemed a fall risk) Cairdean pulled out all the stops to get our mother in very quickly.
My mother has a nice room, is fed good quality meals, has activities to join in but most importantly is being looked after 24 hours a day which is a great relief. Having been in six weeks my mother looks a lot healthier, is more alert and is moving more.
We are also made to feel welcome every time we visit, including our dog!

Reply from Reviews Team at Cairdean House

Thank you very much for taking the time to leave us a review about your experience. At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad was warmly welcomed and quickly settled as a resident of Cairdean House in December 2021. This was thanks to the Customer Relations Manager who was very knowledgeable, informative and with us every step of the way; nothing was too much trouble. Throughout the process Cairdean staff held our
hand, making the experience and transition for Dad unimpaired, removing any stress and anxiety naturally felt by families during difficult and emotionally challenging times.
Rooms are spacious, clean and comfortable which Dad was able to adapt with some of his personal belongings to 'make it his own'. Good to see that some units are being brought back up to standard under the current refurbishment programme.
A nutritional array of food is offered and, as a family, we have celebrated several special occasions, including birthdays, catered for by the in-house chef and Catering team.
In the past Dad has benefited from trips on the barge to Ratho and he particularly enjoys singing along with a variety of musical entertainers who regularly perform in the café area. Dad enjoys the interaction with animals when visits are coordinated by the Activities team.
In recent months, a high turnover of staff and changes at management level have resulted in a distinct lack of essential continuity. Reliance on agency staff at weekends can make the quality of care more variable. This is being addressed, under the new Management team, with staffing believed to be at full capacity and training underway. Any negative aspects, concerns or issues, when brought to the attention of the Management team, have been satisfactorily resolved.
Regular and very experienced staff are excellent in their professional approach and take responsibility for care seriously, getting to know and building a rapport with Dad and his family. They are kind, caring and respectful towards Dad. Dad's care and wellbeing will always be our first priority and we are happy to be a part of the 'Cairdean family'.

Reply from Samantha Debenham, Reviews Team at Cairdean House

Thank you for taking the time to leave us a review with such kind comments towards our wonderful staff, facilities and catering, as well as our engaging activities schedule, homely feel and the way our dedicated team helped your father move into the home and made it as stress-free as possible. At Cairdean House, we are committed to providing this quality service to every resident, so we are pleased to hear this feedback. As you have recognised and as is highlighted in our latest CI report, under our new and experienced Home Manager, our team is expertly trained and suites are staffed appropriately, ensuring the quality of care delivered is exceptional and issues are resolved swiftly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted with the staff and facility at Cairdean where my elderly mother is now resident. The process of moving my mother was clear and the staff were efficient, friendly and supportive. The home is a beautiful environment for Mum to live and she is very well looked after with good
care, entertainment and top-quality meals and activities.
We are made very welcome each time we visit and the move has had a very positive impact on my mother’s well-being.

Reply from Reviews Team, Reviews Team at Cairdean House

Hi, thank you very much for taking the time to leave us feedback about your experience. We are very pleased to hear that your experience with us has been a positive one and we appreciate such a lovely review. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen S (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Cairdean House at the end of October. We had looked around several care homes locally and decided that Cairdean would be the most suitable. It had a nice atmosphere, friendly staff and lots of activities for residents to take part in if they want. Mum originally thought that she would
only be there for a short while to give it a try and then return to her little bungalow. It has taken some time for her to settle and staff have been very helpful to both her and myself with any requests and help settling in. Nobody likes, leaving their own home. She is certainly very well cared for and is now finding activities that she enjoys. Her health has shown signs of improvement and she is certainly enjoying her meals! The customer relations manager has been most helpful and approachable at all times, as have all the staff.

Reply from Reviews Team, Reviews Team at Cairdean House

Hi, thank you very much for taking the time to leave us feedback about your experience.At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is great to hear your mum's health has improved since joining us and has now settled with us. Thank you for the lovely comments with regards to our team here at Cairdean House. Kind regardsLeona CRM


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian D (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Cairdean in January 2024 after having carers in her own home. I felt it was the right place for her from the minute I called to arrange to view the home, the tone of the call and the care shown about Mum was lovely. On Mum being offered a place she moved in and was met at the door and
welcomed into the home by the customer relations manager who looked after Mum and showed her to her unit. All the staff on duty that day popped in to see Mum while the necessary forms and questions were discussed. It helped to have a friend with me and she took Mum to look around while I continued passing on as much as I could about Mum's likes and other necessary information. Immediately it felt like the right place for Mum. She is now enjoying all the activities on offer and has never looked better. The staff are all lovely and can't do enough for Mum.

Reply from Reviews Team, Reviews Team at Cairdean House

Thank you for rating your overall experience with Cairdean House as 5 stars. We are delighted to hear you are happy with the care your mum is receiving and with your comments about our team. Thank you for taking the time to review us and for sharing your feedback and your lovely comments. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the overall support to Mum and our family.
We viewed quite a few care homes, both in Edinburgh and Mum's hometown, Cairdean was by far the one that was the most welcoming, offered most activities and gave us a feeling that, although a large care home, they had done their upmost
to make it feel homely, warm and welcoming. The ratio of staff to residents is by far the best we have seen.
We are delighted and relieved that, after a few weeks, Mum is starting to settle in. She says she has made some new friends and always says when we visit 'the staff are so caring and kind here', completely unprompted by us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin B (Nephew of Resident) published on 10 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident from August 2023 and she has progressed in a positive way both in health and wellbeing. Since our initial contact, the personal attention and information supplied to us by the customer relations manager, we have been very impressed. My aunt does not feel like she is in a
care home but in a small community with new friends. All staff she interacts with have treated her with respect and care. The activities which are available to her are so numerous and varied we have to plan our visits accordingly so she does not miss any she wishes to attend. Any issues or requests we have had, have been quickly resolved by speaking with the customer relations manager. She finds time to stop and speak to us and our aunt as a 'friend'. The customer relations manager welcomed us on entering the care facility and has made the transition for our aunt an easy and stress free one from moving from her home into care. This has also greatly helped us by giving us peace of mind and not worrying if our aunt is safe. Well done to all staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea M (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident in Cairdean for only two months. Prior to him moving in we received excellent information and support. Concern around aspects of Dad's care, due to his complex needs at this time of life, were answered thoroughly and we found everyone so approachable. This has continued thus
far. Earlier today for instance, I had a supportive and helpful conversation with the clinical lead on Dad's floor.
The genuine, friendly atmosphere in Cairdean is much appreciated by us.
The only problem we have experienced is with some of the communication around the finances, not from anyone at Cairdean, but from the central financial offices/department of Care UK. It was a little stressful, with wrong amounts being billed, and we needed to follow up and clarify things, but it seems ok now.
In summary, we are thankful for Dad being in Cairdean during this season of his life when he needs so much care and attention. Many thanks for your care and support of Dad and our family.

Reply from Samantha Debenham, Reviews Team at Cairdean House

We are very pleased to hear you have been so well supported by the team at Cairdean House during your father’s move into the home and that you are delighted with the friendly and genuine atmosphere there. As a team, we ensure relatives are communicated with at every stage of the process and on an ongoing basis, and involvement in their loved one’s care plan is encouraged. We’re glad you’ve been able to get the clarity you needed around your initial billing. Please do reach out to us if you require any further support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F C (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Initially, we were happy with the care being provided for my mother, but it has become apparent that there are several issues with the staff management, the knowledge and experience of the staff caring for people with a lived experience of Dementia. There was a serious incident with my mother, she called
stating she had been assaulted by a member of staff. When we arrived there was an injury to my mother's leg. It has been reported to the care inspectorate and an internal investigation is ongoing. It was explained that this carer will not work with my mother again, but is still at work, which even if it is still being investigated and an allegation, surely the member of staff would have no clinical contact with fellow residents until the process is completed. We have been given no further information from the manager, so not involved in the process, disgusting behaviour by all involved. We are in the process of moving our mother on, please don't allow your family member to stay here.

Reply from Samantha Debenham, Reviews Team at Cairdean House

We are tremendously disappointed to hear of your mother’s experience at Cairdean House. At Care UK, we take reported incidents such as these extremely seriously and cooperate with regulators to ensure they are investigated thoroughly. Whilst this complaint was promptly raised to the appropriate departments, the Care Inspectorate and local protective services by the Home Manager, we understand due to limited information provided, the investigation was taken no further. If you would like us to investigate your concerns further, we would encourage you to provide further details using the form on the following web page.


https://www.careuk.com/company/contact/feedback


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian M (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic supportive team from the outset of the family enquiry about looking for a new home for Mum. When I first visited I noticed, along with my sister, the buzz and the liveliness of the home. I observed how all the staff, over a range of positions, engaged with residents in such a dignified and
also fun manner.
Moving Mum in was something I felt quite anxious about, however, the team helped and were readily available to help with questions. Of note, was the medical assistance the team offered in transferring the GP Mum was using, including how they have understood Mum's needs.
Mum has settled in very quickly and I can see just how stimulated she is, smiling and laughing again. I even get told by Mum that she is too busy to speak with me just now. Such a transition from the loneliness and isolation Mum was experiencing beforehand.
I feel very fortunate that this is Mum's new home and she in safe and good hands.

Reply from Martha Piper, Reviews Team at Cairdean House

Hi Gillian, thank you very much for taking the time to leave us feedback about your experience.
At Cairdean House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Cairdean House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Cairdean House is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 315 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cairdean House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cairdean House

What types of Care is Cairdean House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cairdean House provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cairdean House have?

There are 90 Single Rooms.

What are the Facilities & Services at Cairdean House?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cairdean House to the centre of Edinburgh?

3.4 mile(s) as the crow flies, distance by road may be significantly further.