Cairdean House

185 Redford Road, Colinton, Edinburgh EH13 9PN
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9.7 102 Reviews
  • Cairdean House, Edinburgh
Cairdean House is a modern, purpose-built care home in the beautiful village of Colinton, Edinburgh. The dedicated team offers specialist nursing, residential and dementia care within a home that has been designed with the needs of people living with dementia in mind.

Cairdean House has a homely feel, with lots of spaces where residents can relax and socialise, such as the coffee shop, cinema room and hair salon. There are various safe outdoor spaces for residents to enjoy, including a first-floor courtyard and large terraces, plus beautiful landscaped gardens that border woodland.

Residents are encouraged to play an active part in the home, from engaging in the daily goings-on to taking part in activities that they have always loved.

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Care Provided by Cairdean House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Burns (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013

Funding & Fees Guide for Cairdean House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,785
    • Self-Funded Residential Dementia Care from £1,875
    • Self-Funded Nursing Care from £2,111
    • Self-Funded Nursing Dementia Care from £2,201
    • RESPITE Self-Funded Residential Care from £1,995
    • RESPITE Self-Funded Residential Dementia Care from £2,085
    • RESPITE Self-Funded Nursing Care from £2,321
    • RESPITE Self-Funded Nursing Dementia Care from £2,411

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cairdean House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cairdean House Reviews (102)

Total of 102, showing 61-80
9.7

Cairdean House has a Review Score of 9.7 (9.749) out of 10, based on 27 reviews in the last 2 years. Over all time Cairdean House has 102 reviews.

Overall Experience

  • 72
  • 28
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Date Published

102
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Review from M S (Daughter of Resident) published on 31 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been delighted with the care given to our Mum following her move to Cairdean House. The staff are really lovely and have made a real effort to get to know both Mum and us, her family. This has been very much appreciated. The permanent staff in the Unit demonstrate a very warm, genuine and professional
approach to the care of the residents and our Mum has settled well, in spite of her advanced Alzheimer's.

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Review from Claire (Granddaughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There have been several incidences of very poor care for my gran since she moved into Cairdean approximately 4 years ago, with a number of complaints made. These standards have remained low, with a high number of agency staff in place on a daily basis providing no continuity of care which Cairdean allege
to specialise in given its importance in dementia care. Staff have also been rude and very unhelpful on occasion and if I am being very honest, we would move my gran to another care home in the local area if she was fit enough to do so. I definitely would not recommend Cairdean to those looking for appropriate care for their loved ones.

Reply from Amy Wilson, AD at Cairdean House

Thank you for taking the time to submit your review. We take all feedback very seriously and although the vast majority of reviews for Cairdean House are incredibly positive, where an individual is unhappy with any aspect of their experience at the home, we will always work closely with them and their family to do all we can to ensure we’re delivering the best possible service that’s tailored to their needs and wishes of the resident.
I understand that our internal complaints department are already in direct communication with you regarding the points noted below; however, I would like to reassure you that in regard to your comments about staffing, that we have enough team members on hand at all times to ensure that the home is safe and that residents are well cared for, including during the night and at weekends. There are occasions, for example, to cover holidays, staff illness, or whilst we are recruiting, where we do have to utilise agency staff, but we always try to keep this to a minimum. We currently do have some vacancies for team members at the home and are actively looking to fill these roles, and in the meantime where we are using agency staff, we are making sure we book individuals where possible that we have already used in the home so that residents already know and are happy with them.


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Review from G F (Niece of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my Aunt. Were in a lounge and dining area only and were offered a cup of tea and cake, both very nice. I spoke to 2 care staff and a lady on reception who said she was an 'activities coordinator'. I can only comment on my brief experience. I was impressed by what I saw and the people I spoke
to as they came across as attentive, considerate, professional and caring. My Aunt commented that she felt a little bored sometimes but she was happy.

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Review from B A (Husband of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given that my wife has to be in a home - she suffers from Alzheimer's - Cairdean has been the perfect choice. I selected Cairdean for her, on the basis of a careful study of its consistently high rankings by the care inspectorate, and a visit to the home. The quality of care she receives is the most
important aspect and I am full of admiration for all the staff who have been looking after her so well.

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Review from Peter F (Nephew of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, bright and airy.
New manager rarely comes to meet the residents.
The food is satisfactory but a bit repetitive.

Reply from Samantha Debenham, Marketing Support Administrator at Cairdean House

Thank you for your positive comments about Cairdean House, in particular, your excellent score for care and support. With regards to the manager meeting residents, we would like to reassure you that our home manager spends a lot of time with residents. She tries to vary her time throughout the home so that she is out early morning, at meals and evening times and as such, she may not always see relatives when they visit. However, her door is always open and welcomes you to pop in, say hello and have a chat if you wish. We are sorry to hear that the food offering does not meet with your expectations. Our menus are rotated every 3 weeks and changed four times a year at the start of a new season. At every mealtime, we offer two choices as well as a variety of omelettes, jacket potatoes and baguettes. If there is something particular your relative fancies to eat, then our chef will certainly try his best to serve it. We take great care in planning our menus. Our chef is currently working on our second winter menu and we will be holding tasting sessions with residents so that they can help us decide the final menus.


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Review from A M (Daughter of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care for my father who is being treated with dignity and respect. Bright and airy communal area with easy access to the garden although it doesn't seem to be used that often. Staff, however, are always happy to help my father into a wheelchair to enjoy the outdoor space when I visit.


The

atmosphere is very relaxed and happy. I visited over 10 care homes in the south west of Edinburgh before making a decision to place my father in Cairdean House. This is by far the best one in my opinion because it feels more like a cosy hotel, not a care home.

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Review from J C (Friend of Resident) published on 17 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit regularly with my wife to see my ex-neighbour. It seems a nice establishment. Lovely surroundings and modern building.


Our friend only has good things to say about the home after visiting others in her search for a placement.


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Review from Graham E (Son of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have generally been very approachable and dedicated to their jobs. The particular ones that are looking after my mother keep the family updated and ensure that she is included in activities.
The management take the time to speak to you on a level basis.

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Review from Keith M (Son of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cairdean for eight weeks. She settled in really well - it took only a couple of weeks actually. Cairdean staff are really friendly and efficient. The home is like a 5-star hotel. There are plenty of activities at certain parts of the day but I would like to see the residents make
more use of the gardens on a nice day.

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Review from Christine R (Sister of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister once a week. The staff are very good.

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Review from Stephen W (Son of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Cairdean is a lovely home. My main area of concern is the lack of consistency of staff looking after my Dad, in particular, the staff in the evening. There seems to be a different carer on each week which means my father gets little consistency of relationship in the evening - or at least that's
my perception.
Other than that we are pleased that he is in Cairdean and pleased that the quality of the staff during the day shifts is consistently good.

Reply from Samantha Debenham, Marketing Support Administrator at Cairdean House

We are pleased you feel Cairdean is a lovely home and we appreciate your constructive feedback. We constantly strive to provide continuity of care, and on the whole staff are allocated to one suite. However there may be times when we have to move staff around due to sickness and annual leave to ensure we are providing the very best care for our residents. We are currently recruiting for twilight staff, who will provide extra cover on each floor and hope that you see an improvement very soon.


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Review from Irene A (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my opinion that Cairdean House is a very warm, friendly place to live. The staff, on the whole, are caring and professional. I have seen a high turnover of staff in the two years I have been visiting the home, especially the activities team.

Reply from Samantha Debenham, Marketing Support Administrator at Cairdean House

We are delighted with the positive comments and scores for the care and support we provide and we are grateful for your constructive feedback. We recognise that there has been some staff turnover over at the home, however, this has improved in recent months, as has our use of agency staff, and we now have a strong, stable team in place. We are also doing as much as we can to keep staff within the same suite, thus providing continuity of care. We do provide a full and varied activity programme for residents and we are always looking for ways to improve our offering. Our lifestyle team will be working closely with each resident over the coming months to understand what new activities they would like to see incorporated in the programme. Your feedback is important to us so if you have any further suggestions to help with this, please do pass these on to the home manager.


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Review from Graham R (Son of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Cairdean for a short period of time, but the nursing staff and carers are genuinely kind and attentive and really do show an interest in relatives and family alike.


The rooms are a good size and nicely decorated.


Activities and food seem good too.


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Review from S H (Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 15 months and enjoy being here. Unfortunately, my family rarely visit me or telephone me so I depend on my neighbours to visit. I can go to church which I enjoy, and the activities and outings which mean fresh air.


I do spend a lot of time in my room sorting out photographs

as I spent a lot of time abroad and I prefer my own company but love talking to people.

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Review from Mary S (Great-Niece of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt moved in I would say her life has improved greatly, plenty for her to do, well cared for in a lovely environment.


The rooms are bright with huge windows, and the staff are very caring and seem interested in getting to know visitors, as well as residents, feels like one big family.


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Review from G B (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers show a good level of support to residents and are kind and prepared to chat and listen. On occasions, I have had to ask why my mother does not have her hearing aid in or is not wearing her spectacles. Part of the problem is due to the handover between the night shift and day staff. Each resident
should have a list of items in his/her room so carers know exactly what is required at the start of each day. Overall I feel my mother is in good hands and happy at the care home.

Reply from Samantha Debenham, Marketing Support Administrator at Cairdean House

Thank you for your positive comments and scores for the care we provide your mother at Cairdean House. We are sorry to hear there have been some issues with your mother's hearing aids and spectacles. Extra time is set aside for a thorough handover between shifts, however, we are grateful for this constructive feedback and will endeavour to ensure that this does not happen again.
The home manager, Michelle, will put a checklist in place for your mother to ensure that her hearing aids and spectacles are always in place. Thank you again for taking the time to share your views, your feedback is important to us.
If you have any further concerns, please contact the home manager who would be happy to meet with you to discuss in more detail.


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Review from S M (Power of Attorney of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I act as POA for a resident in Glencrose Unit and Redford unit. The units and the home, in general, is always clean and tidy and the resident is always well dressed and clearly well cared for. The staff are always in evidence and seem caring and engaged. However, there does seem to be quite a lot of
staff changes (new faces) which is not easy for residents with dementia to cope with and can be unsettling.
There seems to be a good range of activities and opportunities for trips.
There is an opportunity to remain in the quiet of the residents own rooms and there is no pressure to partake in activities so the element of choice is respected.
The range of meals is generally good but the range of green vegetables seems somewhat limited. More use of bright colours might help dementia residents. There seems to be quite a lot of creams/pale colours rather than primary colours. Generally, however, the home is of a high standard and seems to be well run.

Reply from Samantha Debenham, Marketing Support Administrator at Cairdean House

We are delighted with the positive comments and scores for the care and support we provide and grateful for your constructive feedback. Our chefs always ensure a range of fresh vegetables are available to residents during mealtimes, however, we will be pleased to carry out a resident survey regarding vegetable choices to see if this can be improved upon.


Every aspect of the home’s design has been carefully considered to support residents who are living with dementia and ensure they do not become confused and intimidated by their surroundings. The subtle tones were selected to promote a calm and relaxed atmosphere, while contrasting colours have been used for carpets, doors and handrails to help residents navigate around the home safely.


Thank you for taking the time to share your views, your feedback is important to us.


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Review from Finlay B (Son-in-law of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find the level of care very good. Genuinely caring staff do their best to make life tolerable for my father in law, in very difficult circumstances.
Communication is good, facilities are very good and the food is fine.

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Review from Jim L (Nephew of Resident) published on 22 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, Cairdean provides very good all round care for its residents. My aunt has been a resident for nearly 2 years and throughout she has received great care, and support from the staff. She has also received good medical support when needed. She had a prolonged period of illness at the
end of last year and the staff have been great in getting her over this.

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Review from Neil M (Son of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum moved to Cairdean she was not in a great physical or mental state. I was slightly concerned that the team might reject her, but far from that, they took her under their wings and have really looked after her. She is so much better now, a huge improvement. The team are very conscientious and
are happy to do anything to help my Mum. Highly recommended.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Cairdean House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.749 for Cairdean House is calculated as follows: ( (263 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 315 Ratings = 4.749

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cairdean House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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