Foxbridge House

Sevenoaks Road, Orpington BR6 7FB
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9.7 171 Reviews
Foxbridge House in Orpington, Kent, is a purpose-built home offering nursing, respite and residential care, as well as specialist dementia care.

The bright and spacious home has been designed to create a lively, family atmosphere. Residents can enjoy a wealth of luxury features, including a hair and nail salon, a retro-themed cinema and a coffee shop perfect for socialising. All of the bedrooms have en-suite facilities, a TV and a 24-hour nurse call system.

Breakfast, lunch and dinner are the cornerstones of daily life at Foxbridge House. The team places importance on protecting residents' meal-times as good nutrition and hydration are key to staying well. Family members are very welcome to 'book-in' and join their loved one for a meal.
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Care Provided by Foxbridge House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stella Barnes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013

Funding & Fees Guide for Foxbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,804
    • Self-Funded Residential Dementia Care from £1,894
    • Self-Funded Nursing Care from £2,044
    • Self-Funded Nursing Dementia Care from £2,134
    • RESPITE Self-Funded Residential Care from £2,014
    • RESPITE Self-Funded Residential Dementia Care from £2,104
    • RESPITE Self-Funded Nursing Care from £2,254
    • RESPITE Self-Funded Nursing Dementia Care from £2,344

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Foxbridge House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Foxbridge House Reviews (171)

Total of 171, showing 1-20
9.7

Foxbridge House has a Review Score of 9.7 (9.673) out of 10, based on 56 reviews in the last 2 years. Over all time Foxbridge House has 171 reviews.

Overall Experience

  • 104
  • 58
  • 4
  • 4
  • 1

Date Published

171
18
31
56
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Review from Catherine P (Daughter of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

First impressions were good when viewing, we found the home clean, warm & welcoming. The sales manager, in particular was kind & knowledgeable. However, once my parents moved in it became quickly apparent that there were not enough staff to meet mum's needs, Communication between staff was poor. Some
staff did not follow correct procedures, eg lifting & repositioning. Mum was not checked as frequently as we were told. Mum often asked for help with toileting but was left waiting as there were not enough staff to help. Sometimes she waited for over an hour, soiled/wet. Not all staff were aware of mum's care needs & it was left to my dad to advocate for her. We often overheard staff complaining about colleagues. One member of staff couldn't do enough to help & came in early every day to wash and dress mum because he didn't trust the staff to do it. In some cases I think there was a genuine lack of concern from staff, but mainly there just weren't enough staff to keep residents safe & comfortable.

Reply from Samantha Debenham, Reviews Team at Foxbridge House

Thank you for taking the time to share your feedback, and I am truly sorry to hear about the concerns you've raised regarding your mother’s care at Foxbridge House. We always aim to provide a high standard of care, and I'm sorry to hear that we fell short of your expectations on this occasion.

We appreciate your initial positive experience with the home, and I am particularly glad to hear that our Sales Manager made a good first impression. However, it’s disheartening to hear that once your parents moved in, the care provided did not meet the standard you were expecting. We take your concerns seriously and are committed to addressing the issues you've highlighted.

We are deeply sorry to hear about your concerns regarding staffing levels, communication, and the impact it had on your mother’s wellbeing. Ensuring that each resident receives timely and compassionate care is always our priority.

We are also concerned to hear about the complaints overheard among staff, as this does not align with the values we work hard to promote. We are dedicated to providing a supportive and professional environment for both residents and staff, and we apologise for any distress this may have caused you.

We would sincerely appreciate the opportunity to discuss this with you in more depth. If you feel comfortable, we encourage you to reach out to the Home Manager directly who would be happy to provide a detailed response to your concerns. Alternatively, you can reach out to us via complimentsandcomplaints@careuk.com to voice your concerns.?

Thank you again for bringing this to our attention. We want to assure you that we are committed to providing a high standard of care and nurturing a welcoming and supportive environment. Your input is greatly appreciated.


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Review from A L (Respite Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been given a very favourable report from my two daughters initial visit, whilst I was still in hospital abroad, but on arrival from Barbados into London Heathrow Airport, and subsequently and ambulance journey to Foxbridge, I was truly delighted with my new temporary "home". The whole design
of the building, its cleanliness, the two gardens, which I later could visit, not to mention all the smiling members of staff! Thank you all for caring fro me so well those 2 weeks.

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Review from E B (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mother being repatriated from Barbados, we were able to secure a short stay room for her to recuperate after an accident. We found the service at Foxland House to be exceptional, from the manager to all on the front office, care team and nursing team. Thank you!

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Review from B P (Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not very happy, left the Foxbridge House earlier. Have kept records.

Reply from Samantha Debenham, Reviews Team at Foxbridge House

Thank you for reaching out to share your concerns. I am truly sorry to hear that your recent experience at Foxbridge House did not meet your expectations. We take all feedback seriously and would like to understand more about your experience to address any issues and improve our service. I understand you have already liaised closely with the Home Manager regarding your concerns, and we cordially invite you to join us for lunch on your next visit to Foxbridge House. We would be appreciative to discuss any potential concerns or queries further with you. We are dedicated to ensuring that all residents and their loved ones feel welcomed and supported in our environment. Your satisfaction and wellbeing are incredibly important to us, and we are committed to continuing our professional development to ensure all residents and their loved ones feel supported and valued. Thank you again for bringing this to our attention.


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Review from A B (Son of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Foxbridge House for two weeks respite. The time has flown by and she has enjoyed every minute.She has caught up on sleep, had a break from caring duties and is going home completed rested and restored. I am sure she will be back.

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Review from E A (Wife of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful.

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Review from K M (Friend of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment. Calm place to be and confidence building surrounding which gives you comfort that resident is secure and well cared for.

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Review from T O (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very pleased with the overall support and care that my mum has received since she moved from her previous care home in Lewisham. My wife and I brought mum down to the cafe on the ground floor, which is pleasant space used by family and friends. The drinks and snacks provided are always
of good quality and plentiful. If I had a slight criticism on the day, it was that mum's hair looked like it need a wash, but overall the quality of care is good, and would always highly recommend Foxbridge Home.

Reply from Samantha Debenham, Reviews Team at Foxbridge House

Thank you so much for sharing your feedback with us. We're delighted to hear that you and your wife are pleased with the care your mother has received since moving to Foxbridge House. We truly appreciate your kind words about the overall support and the quality of our cafe area.

We also value your constructive comment regarding your mum’s hair, and we apologise if this has been an area of concern during your visits. We will ensure that our team continues to focus on all aspects of personal care to ensure that every resident feels comfortable at all times.

We are grateful for your recommendation and will continue striving to maintain the high standards of care that we pride ourselves in providing at Care UK. Should you have any additional concerns, please do not hesitate to reach out to the Home Manager, or any of the team at Foxbridge House, who will be more than happy to assist you further.


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Review from J O (Daughter-in-law of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother in law with my husband. We took her downstairs to the care where she enjoyed a coffee and some snacks. The home is clean all the staff are very friendly and help us if we need to transfer my mother in law from an armchair to her wheelchair. On all the occasions I have visited I
have been impressed with Foxbridge House. The staff always remember us and I know my husband is happy with his mums care.

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Review from John L (Friend of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home always clean & fresh. Staff are helpful and polite. Food very nice. My review is only based on my experience as a regular visitor.

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Review from A H (Daughter of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Foxbridge House since July 2024. The outstanding feature of the home is the embedded culture of kindness amongst the staff. This isn't an easy thing to achieve. It requires a lot of work and input from everyone - from the point of recruitment, through training, processes
and procedures and regular supervision. Well done to all the staff for achieving this. It contributes so much to the feel of the home and the services provided. The home is purpose built and well designed, with a cafe for visitors, a lovely cinema room, spacious corridors and rooms and a two beautiful and accessible gardens. There is a wide variety of activities managed by an incredibly enthusiastic lifestyle team. Congratulations to all the staff for achieving such high quality care in such a kind environment.

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Review from C A (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A warm welcome awaits you at Foxbridge House. In reception you will find Cherry's cafe, offering delicious homemade cakes, cookies and a wide range of coffees and teas. This is a relaxing area to visit with mum and other family members. In this ground floor area, you will also find the hairdressing
salon, a very comfy cinema and the management offices, with a kind and helpful management team who operate an open door policy. The resident's rooms , are spacious with huge windows and lovely drapes. It is also well-furnished. However, the furniture is a bit dated and could benefit from some upgrading. The carers and nurses are caring and kind working jolly hard to give the best care to your loved ones, but when they are short-staffed though, I notice the dip in service. My mum has difficulty chewing, so the kitchen provides a variety of creative and well-presented soft foods, which she enjoys eating. I'm very grateful to the team for taking such good care of my mum.

Reply from Samantha Debenham, Reviews Team at Foxbridge House

Thank you for taking the time to leave feedback for Foxbridge House. Your kind words and lovely feedback will be greatly appreciated by the team. I am pleased to read you have had a positive experience with the care provided to your mum. I would also like to thank you for bringing your concerns to our attention regarding the furniture and the staffing levels. I understand that furniture has started to be replaced. Some furniture has already been received, and I can confirm an order was place in December and we are waiting upon delivery. Another order is going in today. In regards to the staffing levels, I can confirm that the staffing levels are above the required amount in the Willow Suite. Please be assured that staffing levels are checked on a daily basis to ensure that the care needs for our residents are met. Should you have any further concerns you can contact the Home Manager directly or the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. At Care UK, we hold ourselves to high standards and will always take learnings where needed. Thank you once again.


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Review from A P (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge House has proven an ideal environment for my mum in law. She had previously been in a care home which was not sufficient to her needs and where she was not happy. The move to Foxbridge has been transforming, she has room to walk at will, which has helped with her general health and fitness
and the staff are friendly and kind. She does join in with the activities. When asked she will tell you that she likes the home and she is so obviously content to be there. She seems to be much more alert and engaged despite her advancing dementia. The facilities are comfortable with a variety of places to sit and interact, from the cafe to the lounge to the cinema and safe garden areas. What you won't experience here is a cramped lounge full of ranks of seated old people staring blankly at a blaring TV screen. The food is high quality, fresh cooked and varied and the home is well run with qualified nursing staff on hand when needed. I would highly recommend it.

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Review from L W (Daughter of Resident) published on 19 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this on behalf of my father who came to visit the home looking for a suitable accommodation for my mother who has Alzheimer's. He was so very impressed with how clean and luxurious the home was. He said the staff were very friendly and he felt confident mum would be well cared for. Unfortunately
for us the home is too far from us and dad felt the journey to visit mum would be too much. Other than the distance, he highly recommends this home.

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Review from Kenneth C (Brother-in-law of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To all the amazing staff at Foxbridge House. We would like to thank them for all their help in settling our relative into their care home.

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Review from David F (Husband of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Foxbridge House on the 31st of July 2024. Unfortunately, she was more ill than we had realised and she passed away on the 23rd of August 2024. During her short time spent in the home she was exceptionally well looked after. The staff there are superb at their jobs and my wife
was as happy as she could have been considering that her health was failing each day. The home is to be recommended.

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Review from Zoe J (Daughter of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed for an 8-week period of respite and I could not be more pleased with the care he received. The home itself has a wonderfully spacious and airy atmosphere which made every visit feel welcoming and comfortable. One of our favourite features was the lovely garden, a sanctuary
where we could go for daily walks and enjoy fresh air with his wheelchair. Cherry's Cafe on the ground floor was another high, it provided a perfect spot to sit and relax away from the residents' lounge where we could enjoy a cup of tea and a slice of cake. It's such a thoughtful touch that made a big difference to our experience. Placing a loved one in a care home is never easy, but knowing that my dad was in such safe caring hands, gave us great peace of mind. The team here went above and beyond to make his stay as comfortable as possible. Thank you to everyone involved.

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Review from J B (Niece of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge House is a pleasant care home, residential and nursing home. The staff are highly skilled, pleasant and always helpful, all the staff. the residents are treated very well and with dignity and respect and as individuals. Residents all appear happy and settled including my uncle. We feel very
reassured that he is well cared for happy and settled. 'Thank you' to all the management and care staff and team for making Foxbridge a happy home for all residents.

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Review from John C (Husband of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my wife's discharge from the hospital to Froxbridge House. The room she was given was very spacious with excellent full-length windows onto an outside seating area. The facilities at Foxbridge House are first class. The staff are always welcoming and supportive and the food/menu choices
are both excellent. The general atmosphere is light and comforting. All in all highly recommended.

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Review from E H (Resident) assisted by family/friend published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a brief visit to hospital, I was delighted to return home to Foxbridge House. Everybody is kind to me and very helpful, especially when I need a shower and toilet. Carers smile a great deal. The food and snacks are excellent. I wish that my carer would clean my glasses each morning. People welcome
my husband and are kind to him and let him help me at meal times.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Foxbridge House is calculated as follows: ( (482 Excellents x 5) + (123 Goods x 4) + (21 Satisfactorys x 3) + (12 Poors x 2) + (2 Very Poors x 1) ) ÷ 640 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

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Meet the Team (1)

Stella

Stella Barnes

Job Title: Home Manager

There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.

Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.

Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.

While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.

... Read more

Frequently Asked Questions about Foxbridge House

What types of Care is Foxbridge House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Foxbridge House provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Foxbridge House have?

There are 80 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Foxbridge House?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Foxbridge House to the centre of Orpington?

2.2 mile(s) as the crow flies, distance by road may be significantly further.