Foxbridge House

Sevenoaks Road, Orpington BR6 7FB
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9.7 164 Reviews
  • Foxbridge House, Orpington
Foxbridge House in Orpington, Kent, is a purpose-built home offering nursing, respite and residential care, as well as specialist dementia care.

The bright and spacious home has been designed to create a lively, family atmosphere. Residents can enjoy a wealth of luxury features, including a hair and nail salon, a retro-themed cinema and a coffee shop perfect for socialising. All of the bedrooms have en-suite facilities, a TV and a 24-hour nurse call system.

Breakfast, lunch and dinner are the cornerstones of daily life at Foxbridge House. The team places importance on protecting residents' meal-times as good nutrition and hydration are key to staying well. Family members are very welcome to 'book-in' and join their loved one for a meal.

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Care Provided by Foxbridge House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stella Barnes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013

Funding & Fees Guide for Foxbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,804
    • Self-Funded Residential Dementia Care from £1,894
    • Self-Funded Nursing Care from £2,044
    • Self-Funded Nursing Dementia Care from £2,134
    • RESPITE Self-Funded Residential Care from £2,014
    • RESPITE Self-Funded Residential Dementia Care from £2,104
    • RESPITE Self-Funded Nursing Care from £2,254
    • RESPITE Self-Funded Nursing Dementia Care from £2,344

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Foxbridge House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Foxbridge House Reviews (164)

Total of 164, showing 41-60
9.7

Foxbridge House has a Review Score of 9.7 (9.723) out of 10, based on 50 reviews in the last 2 years. Over all time Foxbridge House has 164 reviews.

Overall Experience

  • 100
  • 57
  • 4
  • 2
  • 1

Date Published

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Review from S W (Niece of Resident) published on 24 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all members of staff to be willing and helpful.
My relative's room is always properly cleaned.
The Care Home is modern and well looked after.
I have always been contacted if staff have had concerns about my relative's well-being.

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Review from Kate M (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care provided at Foxbridge House.
There is such a friendly atmosphere as soon as you walk in. All the staff work very hard and it is evident that they care about the well-being of residents and their families.


The communication is excellent and I feel welcome at any

time. I have recommended Foxbridge House to many people and will continue to do so.
I feel very fortunate that this wonderful facility is nearby and that my mum is settled and happy.

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Review from A A (Niece of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to go and visit my uncle and thus far he has seemed to express than he has settled in. He talks about how caring the staff are, a variety of food he can choose from and how his room is always clean. It's nice to know that my uncle is being taken care of, he says that he would recommend Foxbridge
House to friends and family.

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Review from M E (Wife of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased with the care and attention my husband received during his stay. the staff showed him great attention and were very warm and genuine when dealing with him.

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Review from C B (Son-in-law of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well kept home all members of staff are first-rate and helpful. The rooms are good and clean. Public areas are all good. Good that I have seen looked very appetizing.

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Review from Bryan G (Respite Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended Foxbridge House for ten days as part of respite care. I've never been to a care home before, so this was a whole new world to me. My first contact was with their customer relations manager who made all the arrangements for my stay, which was done with a minimum of fuss and was all done as
required. From what I can see of this business, the real value in your service comes from your staff. My experience of the staff, from management to cleaning staff, was outstanding. I was treated with kindness, compassion and respect by everyone I came into contact with. There was the right balance of attention to my needs whilst respecting my privacy.
The only negative observations I have are as follows. The food provision was not great; breakfasts were excellent, but after that it was very hit and miss as some items not available and some things just not cooked properly. The alarm opposite room eleven is very annoying. Room eleven has very little light and no access to garden. Overall, a superb experience. Thank you to all staff.

Reply from Samantha Debenham, Reviews Team at Foxbridge House

Thank you very much for taking the time to write a review for Foxbridge House and for your lovely comments. We are so pleased to hear that your stay was pleasant and that you found the staff kind and compassionate. We’re sorry to hear that the food provision didn’t meet your expectations, but we are pleased to let you know that we have recently had a new head chef join our team and residents have been very happy with his food offering and change of menu. Unfortunately, due to refurbishment works, there were limited rooms available during your stay and therefore the room we had available at the time had no direct garden access and was opposite an alarm call point panel. This must be kept operational; however, we did reduce the volume of this at night time to keep disturbance to a minimum.


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Review from Jackie W (Power of Attorney of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the help and support our resident is receiving at Foxbridge House. His room is always clean and fresh, and so is he, and his clothes are always clean and well laundered. There are many activities to choose from, and we always find the staff friendly and approachable. He enjoys
his food, and allowing a glass of wine is a nice touch. The food always looks extremely good and varied. His care and nursing requirements are first class, and very professional. He is a vulnerable person, and we feel he is very safe in Foxbridge.

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Review from Sharon E (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in for two weeks respite before moving to a home closer to my mum. How I wish I could pick up Foxbridge House and put it next door to Mum, the care and attention we received was superb! The staff are terrific and there is a lovely warmth to the home. Everyone we met showed genuine interest
and a wish to care for Dad. I couldn't have asked for more.

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Review from D W (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support I personally received from the deputy manager has been exceptional. She assisted me in the smooth navigation of all hurdles in moving my elderly mother safely from the hospital to the care home. Foxbridge House offers a caring and safe environment for all their residents and as a regular
visitor there, I can honestly say that the staff all make the home feel like one big family and seem to listen and care for all residents.

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Review from C A (Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came into Foxbridge House for recuperation after a serious operation. My room was of a good size and cleaned every day.
The fact that I am lactose intolerant took a while to reach the main kitchen but once they understood my needs, I was well catered for.
Found the staff friendly and helpful, the
entertainment staff eager to include newcomers int the family.
I would have preferred to stay for one week but that option was not available. Overall, I am glad of my decision to stay at Froxbridge House.

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Review from S E (Respite Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a fall and hospitalisation, I enjoyed the convalescence at Foxbridge.

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Review from E P (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasure to be here.

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Review from M W (Wife of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcome from staff, very good.
Smiles all-round.

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Review from Philip G (Wife of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge has become a satisfactory care home for my wife. The home is warm and well-kept. The laundry service is good, meals excellent. I realise staffing is a constant worry for the home, however, I find the staffing levels generally good. Supervising staff are excellent. The staff are pleasant, helpful,
and professional. I have no complaints about staff or the running of the home.

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Review from S M (Great-Nephew of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-aunt stayed at Foxbridge House Care Home until she sadly passed away. The staff at Foxbridge House were all amazing. They ensured my great-aunt was comfortable and even showed compassion towards me and the rest of the family. During the last few days of her life, we were there for many hours.
We were given food and drinks and treated like their family. I cannot thank them all enough for what they have done.

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Review from Mary B (Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arrival, I was met with kindness and courtesy. The staff are always pleasant and helpful.

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Review from Brian W (Husband of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and in general very attentive to resident's needs. One always feels welcome by the front office staff. At times, at weekends when there are agency staff, the standard is lower i.e appearance of rooms, resident's personal items are left un-tidier.

Reply from Samantha Debenham, Personal Assistant at Foxbridge House

Thank you for taking the time to write a review for Foxbridge House. We are pleased to read that you find the team here very caring and attentive to residents' needs and that you feel welcome here. We would like to assure you that we are working on reducing our reliance on agency colleagues at the weekends and we are proactively working with our RGNs to ensure they are leading their teams to apply the same standards that are expected during the week. If you would like to discuss this further, please do not hesitate to contact the home manager directly.


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Review from R W (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to the hard decision that my mother needed wrap around care following her deterioration due to dementia. Before she was placed in care she had a rapid three month decline. While she has been in Foxbridge the decline has drastically decelerated. I am in no doubt that this is through the excellent
care of the staff. The staff keep me updated and I can tell it's not just a job for them. The weight loss stopped for my mum when she entered care at Foxbridge. Foxbridge was recommended by a friend and I would be happy to also recommend.

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Review from M F (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most people smile a lot so that is an indication of fun (?) satisfaction and from this general attitude to other staff and to work - they don't get to have hurt feelings of being exploited. There is a general happy satisfactory atmosphere throughout the home.

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Review from B M (Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like a full cooked breakfast.
Everything is alright.

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Foxbridge House is calculated as follows: ( (433 Excellents x 5) + (119 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 571 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Stella

Stella Barnes

Job Title: Home Manager

There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.


Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.


Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.


While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.