Foxbridge House

Sevenoaks Road, Orpington BR6 7FB
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9.7 164 Reviews
  • Foxbridge House, Orpington
Foxbridge House in Orpington, Kent, is a purpose-built home offering nursing, respite and residential care, as well as specialist dementia care.

The bright and spacious home has been designed to create a lively, family atmosphere. Residents can enjoy a wealth of luxury features, including a hair and nail salon, a retro-themed cinema and a coffee shop perfect for socialising. All of the bedrooms have en-suite facilities, a TV and a 24-hour nurse call system.

Breakfast, lunch and dinner are the cornerstones of daily life at Foxbridge House. The team places importance on protecting residents' meal-times as good nutrition and hydration are key to staying well. Family members are very welcome to 'book-in' and join their loved one for a meal.

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Care Provided by Foxbridge House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stella Barnes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013

Funding & Fees Guide for Foxbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,804
    • Self-Funded Residential Dementia Care from £1,894
    • Self-Funded Nursing Care from £2,044
    • Self-Funded Nursing Dementia Care from £2,134
    • RESPITE Self-Funded Residential Care from £2,014
    • RESPITE Self-Funded Residential Dementia Care from £2,104
    • RESPITE Self-Funded Nursing Care from £2,254
    • RESPITE Self-Funded Nursing Dementia Care from £2,344

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Foxbridge House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Foxbridge House Reviews (164)

Total of 164, showing 81-100
9.7

Foxbridge House has a Review Score of 9.7 (9.723) out of 10, based on 50 reviews in the last 2 years. Over all time Foxbridge House has 164 reviews.

Overall Experience

  • 100
  • 57
  • 4
  • 2
  • 1

Date Published

164
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26
50
114

Review from Pam S (Sister-in-law of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

COVID restrictions and lack of phone signal have made it difficult to see just how my husband’s brother was settling in to start with. However, we are very pleased that he seems quite settled now. He has a pleasant room opening onto the garden. I think his only complaint is that the food is not always
hot enough. We are hoping that as one of the 'younger' residents he will be encouraged to join in more activities and to socialise more. All the staff that we have come into contact with have been helpful and friendly.

Reply from Samantha Debenham, Personal Assistant at Foxbridge House

Thank you for your positive comments about the care and support we provide at Foxbridge House and we are grateful for your constructive feedback. We are sorry to hear the food offering did not meet your expectations on this occasion. Your brother-in-law did inform us at the time that his meal was not hot enough and we rectified this for him immediately. The equipment we serve the meals from should ensure both the plates and the meal itself are of an adequate temperature but are now also using a temperature probe to ensure that meals are being served at the correct temperature.


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Review from Suzy G (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that mum is happy and certainly well cared for. She deserves this at 93. Can't speak highly enough of the environment and the care. She has a lovely room and when I am talking to her, there are always carers in and out of her room. Living in Australia, this means so much to me. I can't
get there, but I know she is safe and happy.

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Review from Amanda C (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful clean, inviting Home and that's just the building. I cannot speak highly enough of all the staff at Foxbridge House, who have welcomed my Mum with such a positive, kind, professional, caring attitude. Staff have done such a good job, to overhear my Mum speaking to another family member
that she feels at home means the world to us. I highly recommend Foxbridge House.

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Review from J E (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Disappointed in the activities supplied, there needs to be more to keep people happy, rather than just sitting in chairs all day (2 hours morning and afternoon is not much). The van that is supposed to take the residents out mostly does not function. I am concerned that staff levels (carers) should
be improved. There doesn't seem to be enough staff, especially at the weekends.

Reply from Samantha Debenham, PA to Marketing Director at Foxbridge House

Thank you for bringing your concerns to our attention. We would like to use this opportunity to offer our apologies for the frustration this has caused you and your brother. We do review the weekly program, to ensure activities were more varied and an activity was offered to all residents, living on every floor, within Foxbridge House. We know that when we spoke you told us your mum often tells you she doesn’t get offered activities. We have spoken to the team and although they have been asking her to join in with activities, including a trip out for lunch, she has declined, although she does take part in some activities on Willow. In relation to the minibus, we only have a set number of staff who can drive it currently as we have had some changes in roles, however, we have organised training imminently and will be utilising the minibus as much as possible very soon. The updated activities program is available in the reception area at Foxbridge but I can arrange for it to be emailed to you if you would like. I hope the response provided meets your expectations, however, if you would like to speak about this further, please do call or drop into the home and speak to the manager. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


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Review from T H (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, clean and plenty of staff.
Foxbridge House has helped my husband - a dementia patient - recover after a stroke.
I wish they would have less "school dinners" and more home-cooked food. It is possible.
It would be helpful if staff could help fill in difficult official forms as they are confusing.
Please,
could admin staff call back or email when they promise to (the ward staff are pretty good at this).

Reply from Samantha Debenham, Personal Assistant at Foxbridge House

Thank you for your positive comments regarding the friendliness of our staff and cleanliness of the home, we are grateful for your constructive feedback. We are sorry to hear that the food offering has not met your expectations. We do take great care in our menu planning to offer a variety of choice for residents. I am sure that the Home Manager, would be more than happy to discuss your husband’s preference with you so we can create a meal plan that will suit his individual requirements. In regards to help with forms, we are always on hand to help with these, please do just ask. We endeavour to get back to all enquiries, but I can assure you this will be looked in to.


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Review from Jeremy P (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There appears to be an inconsistency with the attitude of staff with some being friendly and smiling while others appear to be just going through the motions.
Lunch menu lacks imagination and variety. I was told that residents could ask for other options.
Entertainment is repetitive with most weeks
on a repeat of the previous week. Copies of the care plan should be available for the family to take away.

Reply from Samantha Debenham, Personal Assistant at Foxbridge House

Thank you for taking the time to complete the feedback card, we have noted your comments. We have particularly noted the comments about the menu and activities program. I would like to take this opportunity to inform you of that we are currently reviewing our menu with our senior chefs in the company as we would agree it is time to take a look at the dishes on offer. We would like to take the opportunity to invite you and your Mother to be involved in that process, and we will be asking other residents and families to be involved in those choices too on a regular basis.


Looking at your comments for the activity program, again we would welcome you and your Mother to take part in the planning processes and put forward some new ideas. We do pride ourselves on our activity program as we currently base it on feedback of the events enjoyed and what requests are made by Residents within the Home. However, one size does not fit all, so further comments are always welcome.


We do encourage our residents and relatives to join our meetings, again feedback can be discussed and ideas can be shared and actions agreed and shared with other families. The dates of the meetings are on each unit on display and the Home Manager has an Open Door policy, please feel free to speak with her with any concerns, issues and ideas.


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Review from T M (Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service very satisfactory.
Shortage of staff is a problem.

Reply from Samantha Debenham, Personal Assistant at Foxbridge House

Thank you very much for your feedback. We are delighted with the positive scores for the care and support we provide. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you in person.


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Review from M F (Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the agency carers do not seem to be very polite and are very quick in helping me to dress and undress.
A few kind words would be appreciated.

Reply from Samantha Debenham, Personal Assistant at Foxbridge House

We are grateful for your constructive feedback and are delighted with the positive scores for the care we provide at Foxbridge House. We do take your feedback seriously and have passed on your concerns to the home manager to address with the team. We would like to thank you for taking the time to share your views and please do contact the home manager or any other members of the care team if there is anything else we can help with now or in the future.


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Review from Jean C (Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Foxbridge is a very pleasant place to stay. Encouraged by the warmth, kindness and understanding of the staff.
A happy place to be.

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Review from P W (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and very caring to my Mum.

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Review from Douglas C (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff really work hard to make residents feel at home.
There is a friendly and jolly atmosphere except when there are staff shortages.
Residents become irritable when there are serious delays serving food.
Breakfasts are of a very high standard.
Food is always adequate and usually of a high
standard.
Entertainments are very good and care is taken in introducing newcomers.
Perhaps musicians from local secondary schools could be introduced to give popular recitals.

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Review from B S (Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here over 2 years and have found the staff and carers excellent especially since I have been on the nursing floor.

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Review from Katharine L (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Foxbridge House since September 2018. The whole process of moving her from another care home to Foxbridge was smooth and the paperwork involved was thoroughly explained to us. My mother has settled in quite well but it is still early days for her and she finds it difficult
to join in the varying activities. The staff are very caring, helpful and nothing is too much trouble. They keep us closely informed of any medical issues that may crop up.

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Review from Philip I (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge House was very expensive for respite but I understand this is the going rate. On the plus side, the staff and facilities were excellent and the room was clean and comfortable.
My mother did complain that some staff talked to her as though she was a child, but this may be her being too sensitive.
Again, I understand that residents have varying levels of understanding and as she was on respite they may not be aware of her situation.

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Review from Lee H (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Foxbridge house just over 2 years ago as a resident in the care floor. She subsequently moved to the nursing floor this year. Either one of my brother, sister or myself visited Mum every day and we can confidently report that we have been totally satisfied and comforted by
the extremely high standard of care and nursing she has received during her entire stay. This was particularly the case during her last week of life! Our perception os one of a faultless home.

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Review from Alice K (Respite Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I dreaded coming in after seeing friends in other care homes I dreaded coming here albeit for a short time, but I can honestly say I have been so well looked after, I shall be sorry to leave! The home is so welcoming and friendly, the entertainment so good and as for the staff, I can't praise
them enough. So caring and helpful and always smiling and willing to help and entertain. I feel I have been on holiday, even with an extremely bad back after a fall which was y reason for coming here.

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Review from J D (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made extremely welcome on first visiting the home to inquire about my mother moving there. Toured all through and shown all the facilities and gardens as well as a selection of rooms. Had a very long chat with the manager who took time to explain everything thoroughly. The whole process, from visit
to subsequent assessment and moving in, was all accomplished in a week. Have found all the staff friendly and caring and they all seem to know and use each residents name. Activities are organised every day and the residents all seem very happy and my mother seems to have settled in quite well.

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Review from Shani C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last month staffing levels on the willow floor seem very short at times, meaning those on duty are having to work exceptionally hard and seem to have less time to interact with residents. The bed has not been made on some occasions, until after lunch. Also ordering from the kitchen for evening
meals is not always successful, as in the food ordered does not always arrive. This last few weeks/month has not been to the usual high standard.

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Review from L H (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been at Foxbridge House for nearly 3 years. During his time here he has received good quality care and seems content in his own world. Occasionally I need to remind staff about certain grooming such as shaving and fingernails and usually, this is attended to promptly. Overall a positive
experience for ourselves and our father.

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Review from Frazer M (Grandson of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very expensive for level of care provided.
Overall good facilities.
Management staff good but too many temps.
Had issues with heavy handling resulting in bruising.
Clothes and hangers go missing all the time.

Reply from Amy Wilson, AD at Foxbridge House

Thank you very much for your feedback regarding your grandfather‘s care at Foxbridge House. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


We appreciate your positive comments regarding the facilities and management staff, but are sorry to hear that you feel that there are too many temporary staff. When using temporary staff, we always aim to book regular agencies who will be able to offer continuity of care to the residents. We are currently undergoing a recruitment drive at the home to recruit more permanent staff.


With regard to handling, I would like to offer my assurance that all issues concerning unexplained bruising are fully investigated and appropriate action taken.
Our laundering and sorting procedures have recently been reviewed, following the recruitment of a new colleague, to make these more robust. We are, therefore, hopeful that this will remove this concern with families and, more importantly, the residents.
Thank you again for taking the time to provide your feedback, our home manager would welcome the opportunity to discuss any aspects of your grandfather’s care in person. Please feel free to contact the home to make an appointment.


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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Foxbridge House is calculated as follows: ( (433 Excellents x 5) + (119 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 571 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Stella

Stella Barnes

Job Title: Home Manager

There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.


Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.


Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.


While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.