Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
On site
Foxbridge House has a Review Score of 9.7 (9.734) out of 10, based on 52 reviews in the last 2 years. Over all time Foxbridge House has 166 reviews.
Review from L H (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Frazer M (Grandson of Resident) published on 27 July 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Amy Wilson, AD at Foxbridge House
Thank you very much for your feedback regarding your grandfather‘s care at Foxbridge House. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.
We appreciate your positive comments regarding the facilities and management staff, but are sorry to hear that you feel that there are too many temporary staff. When using temporary staff, we always aim to book regular agencies who will be able to offer continuity of care to the residents. We are currently undergoing a recruitment drive at the home to recruit more permanent staff.
With regard to handling, I would like to offer my assurance that all issues concerning unexplained bruising are fully investigated and appropriate action taken.
Our laundering and sorting procedures have recently been reviewed, following the recruitment of a new colleague, to make these more robust. We are, therefore, hopeful that this will remove this concern with families and, more importantly, the residents.
Thank you again for taking the time to provide your feedback, our home manager would welcome the opportunity to discuss any aspects of your grandfather’s care in person. Please feel free to contact the home to make an appointment.
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Review from J E (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Karen T (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from Beryl M (Friend of Resident) published on 28 June 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Jill D (Niece of Resident) published on 12 June 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Lisa M (Great-Niece of Resident) published on 12 June 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from J T (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from D T (Granddaughter of Resident) published on 24 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Amy Wilson, AD at Foxbridge House
Thank you for taking the time to provide us with feedback regarding your grandmother’s experience at Foxbridge House. We’re delighted with the positive comments and scores regarding the facilities, rooms and safety and security at the home. We are sorry to hear about your concerns regarding staffing levels. I would like to assure you we carry out a full dependency analysis for each resident which is used to plan staff deployment accordingly, to make sure care is appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to highlight the shortcomings in the personal hygiene routine provided in this instance.
To ensure that all our residents are treated with the utmost dignity and care at all times, we have informed the staff at Foxbridge House of your feedback and improved measures are being put in place to ensure that staff are correctly deployed at all times, in order to avoid similar situations arising in future.
We would also welcome the chance to discuss this with you further in person and would invite you to contact the home manager to make an appointment to meet us at Foxbridge House.
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Review from Jane K (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Gary R (Son of Resident) published on 10 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Amy Wilson, AD at Foxbridge House
Thank you very much for your feedback regarding your mother’s care at Foxbridge House. We’re grateful for your comments and positive scores around the facilities and food. We are also really pleased to hear that you feel the care staff are competent, pleasant and caring. They work hard to ensure all residents are safe, happy and comfortable and can enjoy the ‘homely feel’ that you refer to.
We are very sorry that the television was not working properly in your mother’s bedroom. We work hard to ensure that all facilities at the home are well maintained and available at all times, but clearly, in this case, it took longer than we would hope to resolve and apologise for this not being attended to sooner. We are pleased to confirm that the television has now been fixed/replaced and are sorry for any inconvenience this may have caused whilst not working properly.
Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
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Review from Paul R (Son of Resident) published on 1 May 2018
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4.0 out of 5
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Review from J W (Daughter of Resident) published on 18 April 2018
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4.0 out of 5
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Review from P C (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from P L (Husband of Resident) published on 6 December 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
Thank you for taking the time to submit your review - I am particularly happy to read your kind words and see your excellent scores, particularly for the standard of care and the team at Foxbridge House. In regards to the cleanliness of the bathroom, I do apologise and have raised this with the head housekeeper and care team. All rooms are cleaned daily and they will ensure that the proper checks are in place to make sure that this takes place as it should in future. Thank you again for your review, and please do let us know now or at any time in the future if you have any comments, questions or concerns and we will always be happy to help.
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Review from M B (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card •
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4.0 out of 5
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Review from Robert S (Son of Resident) published on 23 October 2017
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4.0 out of 5
Mum enjoyed her spell here and repeatedly said how kind and caring the staff were.
I believe her only complaint was the food, which she
So from myself and my sister, we were very grateful.
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
Thank you for your feedback of Foxbridge House and we are delighted with the positive comments and scores, particularly for the care and team at the home.
In regards to the food, I’m very pleased to say that we have recently employed a second chef who brings years of experience and we have worked hard with the team, residents and relatives to launch a brand new menu for the home. We always welcome feedback, including for food and we are very happy that in our regular meetings with residents and relatives we’ve had very positive feedback regarding the changes. Of course, we will continue to adapt and improve menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs.
If your mother stays with us again and there is anything that you or her would like added to the menu, then, of course, please do let us know. Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future.
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Review from Pat S (Respite Resident) published on 9 October 2017
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Overall Experience
4.0 out of 5
My only criticism was the quality and suitability of food for elderly and in some cases unwell people.
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
Thank you for your feedback of Foxbridge House and we are delighted with the positive comments and scores, particularly for the care and team at the home.
In regards to the food, I’m very pleased to say that we have recently employed a second chef who brings years of experience and we have worked hard with the team, residents and relatives to launch a brand new menu for the home.
We always welcome feedback, including for food, and we are very happy that in our regular meetings with residents and relatives we’ve had very positive feedback regarding the changes. Of course, we will continue to adapt and improve menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs.
If you stay with us again and there is anything that you would like added to the menu, then, of course, please do let us know.
Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future
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Review from M C (Daughter-in-law of Resident) published on 25 September 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from A R (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.7 (9.734) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for Foxbridge House is calculated as follows: ( (457 Excellents x 5) + (119 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 51 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 51 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2021
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Job Title: Home Manager
There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.
Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.
Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.
While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.
