Foxbridge House

Sevenoaks Road, Orpington BR6 7FB
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9.7 171 Reviews
  • Foxbridge House, Orpington
Foxbridge House in Orpington, Kent, is a purpose-built home offering nursing, respite and residential care, as well as specialist dementia care.

The bright and spacious home has been designed to create a lively, family atmosphere. Residents can enjoy a wealth of luxury features, including a hair and nail salon, a retro-themed cinema and a coffee shop perfect for socialising. All of the bedrooms have en-suite facilities, a TV and a 24-hour nurse call system.

Breakfast, lunch and dinner are the cornerstones of daily life at Foxbridge House. The team places importance on protecting residents' meal-times as good nutrition and hydration are key to staying well. Family members are very welcome to 'book-in' and join their loved one for a meal.

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Care Provided by Foxbridge House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Stella Barnes (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2013

Funding & Fees Guide for Foxbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,804
    • Self-Funded Residential Dementia Care from £1,894
    • Self-Funded Nursing Care from £2,044
    • Self-Funded Nursing Dementia Care from £2,134
    • RESPITE Self-Funded Residential Care from £2,014
    • RESPITE Self-Funded Residential Dementia Care from £2,104
    • RESPITE Self-Funded Nursing Care from £2,254
    • RESPITE Self-Funded Nursing Dementia Care from £2,344

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Foxbridge House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Foxbridge House Reviews (171)

Total of 171, showing 101-120
9.7

Foxbridge House has a Review Score of 9.7 (9.673) out of 10, based on 56 reviews in the last 2 years. Over all time Foxbridge House has 171 reviews.

Overall Experience

  • 104
  • 58
  • 4
  • 4
  • 1

Date Published

171
17
31
56
115

Review from Philip I (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge House was very expensive for respite but I understand this is the going rate. On the plus side, the staff and facilities were excellent and the room was clean and comfortable.
My mother did complain that some staff talked to her as though she was a child, but this may be her being too sensitive.
Again, I understand that residents have varying levels of understanding and as she was on respite they may not be aware of her situation.

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Review from Lee H (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Foxbridge house just over 2 years ago as a resident in the care floor. She subsequently moved to the nursing floor this year. Either one of my brother, sister or myself visited Mum every day and we can confidently report that we have been totally satisfied and comforted by
the extremely high standard of care and nursing she has received during her entire stay. This was particularly the case during her last week of life! Our perception os one of a faultless home.

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Review from Alice K (Respite Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I dreaded coming in after seeing friends in other care homes I dreaded coming here albeit for a short time, but I can honestly say I have been so well looked after, I shall be sorry to leave! The home is so welcoming and friendly, the entertainment so good and as for the staff, I can't praise
them enough. So caring and helpful and always smiling and willing to help and entertain. I feel I have been on holiday, even with an extremely bad back after a fall which was y reason for coming here.

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Review from J D (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made extremely welcome on first visiting the home to inquire about my mother moving there. Toured all through and shown all the facilities and gardens as well as a selection of rooms. Had a very long chat with the manager who took time to explain everything thoroughly. The whole process, from visit
to subsequent assessment and moving in, was all accomplished in a week. Have found all the staff friendly and caring and they all seem to know and use each residents name. Activities are organised every day and the residents all seem very happy and my mother seems to have settled in quite well.

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Review from Shani C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last month staffing levels on the willow floor seem very short at times, meaning those on duty are having to work exceptionally hard and seem to have less time to interact with residents. The bed has not been made on some occasions, until after lunch. Also ordering from the kitchen for evening
meals is not always successful, as in the food ordered does not always arrive. This last few weeks/month has not been to the usual high standard.

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Review from L H (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been at Foxbridge House for nearly 3 years. During his time here he has received good quality care and seems content in his own world. Occasionally I need to remind staff about certain grooming such as shaving and fingernails and usually, this is attended to promptly. Overall a positive
experience for ourselves and our father.

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Review from Frazer M (Grandson of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very expensive for level of care provided.
Overall good facilities.
Management staff good but too many temps.
Had issues with heavy handling resulting in bruising.
Clothes and hangers go missing all the time.

Reply from Amy Wilson, AD at Foxbridge House

Thank you very much for your feedback regarding your grandfather‘s care at Foxbridge House. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.


We appreciate your positive comments regarding the facilities and management staff, but are sorry to hear that you feel that there are too many temporary staff. When using temporary staff, we always aim to book regular agencies who will be able to offer continuity of care to the residents. We are currently undergoing a recruitment drive at the home to recruit more permanent staff.


With regard to handling, I would like to offer my assurance that all issues concerning unexplained bruising are fully investigated and appropriate action taken.
Our laundering and sorting procedures have recently been reviewed, following the recruitment of a new colleague, to make these more robust. We are, therefore, hopeful that this will remove this concern with families and, more importantly, the residents.
Thank you again for taking the time to provide your feedback, our home manager would welcome the opportunity to discuss any aspects of your grandfather’s care in person. Please feel free to contact the home to make an appointment.


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Review from J E (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Foxbridge House. The staff have made a huge effort to ensure that the process was as easy as possible. The care Mum has received has been exemplary, as a result Mum has settled in well.

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Review from Karen T (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Foxbridge gives good quality care in lovely surroundings. The staff do their very best to care for the residents. Everyone is good.

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Review from Beryl M (Friend of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the times I have visited I found it very nice and friendly.

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Review from Jill D (Niece of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle moved into Foxbridge House 1st May. They have been here for 4 weeks and are extremely happy. The staff are lovely and nothing is too much trouble for them. The rooms are very good and comfortable. Food is excellent and caters for all tastes. Hot drinks, cake and biscuits always available.
Plenty of daytime entertainment. All in all, my aunt and uncle are safe, secure and happy.

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Review from Lisa M (Great-Niece of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt 96 and uncle moved in at the beginning of this month as they were no longer able to look after themselves at home. My aunt is walking around on her frame very confidently as, at home, she wasn't leaving her bedroom or getting dressed. So nice seeing them mixing with people. Tea, coffee and cakes
in reception are fab. The coffee shop is a great place to spend time with them.

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Review from J T (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Very caring.
All the service is excellent too.
If only mum would participate in the excellent activities.

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Review from D T (Granddaughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good care in terms of keeping them safe, feeding and being kind to residents. However, they do not keep residents clean and hygienic, e.g. my Nan needs her teeth cleaned and pads changed, yet they don't do it often enough. There is lack of staff but when staff are around them they are usually
on the computer or filing papers.

Reply from Amy Wilson, AD at Foxbridge House

Thank you for taking the time to provide us with feedback regarding your grandmother’s experience at Foxbridge House. We’re delighted with the positive comments and scores regarding the facilities, rooms and safety and security at the home. We are sorry to hear about your concerns regarding staffing levels. I would like to assure you we carry out a full dependency analysis for each resident which is used to plan staff deployment accordingly, to make sure care is appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to highlight the shortcomings in the personal hygiene routine provided in this instance.
To ensure that all our residents are treated with the utmost dignity and care at all times, we have informed the staff at Foxbridge House of your feedback and improved measures are being put in place to ensure that staff are correctly deployed at all times, in order to avoid similar situations arising in future.
We would also welcome the chance to discuss this with you further in person and would invite you to contact the home manager to make an appointment to meet us at Foxbridge House.


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Review from Jane K (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The communal areas and the private rooms at Foxbridge House are very pleasant, bright and airy. All the staff, without exception, are caring, very friendly and helpful at all times. I cannot recommend this home more highly.

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Review from Gary R (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very professionally run. All care staff are competent, pleasant and caring. The establishment has a "homely" feel about it and all facilities are good, including food.
One gripe - the television in my mother's room has not worked properly since she arrived. Despite repeated requests,
it has not been resolved. Not good when paying £6,500 per month!

Reply from Amy Wilson, AD at Foxbridge House

Thank you very much for your feedback regarding your mother’s care at Foxbridge House. We’re grateful for your comments and positive scores around the facilities and food. We are also really pleased to hear that you feel the care staff are competent, pleasant and caring. They work hard to ensure all residents are safe, happy and comfortable and can enjoy the ‘homely feel’ that you refer to.
We are very sorry that the television was not working properly in your mother’s bedroom. We work hard to ensure that all facilities at the home are well maintained and available at all times, but clearly, in this case, it took longer than we would hope to resolve and apologise for this not being attended to sooner. We are pleased to confirm that the television has now been fixed/replaced and are sorry for any inconvenience this may have caused whilst not working properly.
Thank you again for taking the time to provide your feedback and kind words, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.


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Review from Paul R (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Foxbridge House is a relatively new building of three floors with different care requirements on each.
The rooms and communal areas are large and well presented. The staff are very helpful and caring.

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Review from J W (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad joined Foxbridge in June 2017, after an initial meeting and walk around the home. All the staff are very friendly, welcoming and caring. They work hard together to ensure that each resident feels settled, comfortable and individual. Dad loves the food and going to the cinema!

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Review from P C (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Foxbridge for almost five years.
About half the time she was on the ground floor and she has been on the second floor for the other half as she is immobile and needs medical care.
All the care staff are good and many are excellent.
They care for her and care about her, which
is important.

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Review from P L (Husband of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the willingness of staff to advise and help. I have noticed that the bathroom has been left in an untidy state.

Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House

Thank you for taking the time to submit your review - I am particularly happy to read your kind words and see your excellent scores, particularly for the standard of care and the team at Foxbridge House. In regards to the cleanliness of the bathroom, I do apologise and have raised this with the head housekeeper and care team. All rooms are cleaned daily and they will ensure that the proper checks are in place to make sure that this takes place as it should in future. Thank you again for your review, and please do let us know now or at any time in the future if you have any comments, questions or concerns and we will always be happy to help.


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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Foxbridge House is calculated as follows: ( (482 Excellents x 5) + (123 Goods x 4) + (21 Satisfactorys x 3) + (12 Poors x 2) + (2 Very Poors x 1) ) ÷ 640 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Stella

Stella Barnes

Job Title: Home Manager

There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.


Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.


Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.


While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.