Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
On site
Foxbridge House has a Review Score of 9.7 (9.673) out of 10, based on 56 reviews in the last 2 years. Over all time Foxbridge House has 171 reviews.
Review from M B (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Robert S (Son of Resident) published on 23 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Mum enjoyed her spell here and repeatedly said how kind and caring the staff were.
I believe her only complaint was the food, which she
So from myself and my sister, we were very grateful.
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
Thank you for your feedback of Foxbridge House and we are delighted with the positive comments and scores, particularly for the care and team at the home.
In regards to the food, I’m very pleased to say that we have recently employed a second chef who brings years of experience and we have worked hard with the team, residents and relatives to launch a brand new menu for the home. We always welcome feedback, including for food and we are very happy that in our regular meetings with residents and relatives we’ve had very positive feedback regarding the changes. Of course, we will continue to adapt and improve menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs.
If your mother stays with us again and there is anything that you or her would like added to the menu, then, of course, please do let us know. Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future.
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Review from Pat S (Respite Resident) published on 9 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
My only criticism was the quality and suitability of food for elderly and in some cases unwell people.
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
Thank you for your feedback of Foxbridge House and we are delighted with the positive comments and scores, particularly for the care and team at the home.
In regards to the food, I’m very pleased to say that we have recently employed a second chef who brings years of experience and we have worked hard with the team, residents and relatives to launch a brand new menu for the home.
We always welcome feedback, including for food, and we are very happy that in our regular meetings with residents and relatives we’ve had very positive feedback regarding the changes. Of course, we will continue to adapt and improve menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs.
If you stay with us again and there is anything that you would like added to the menu, then, of course, please do let us know.
Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future
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Review from M C (Daughter-in-law of Resident) published on 25 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A R (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Caroline (Niece of Resident) published on 6 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jenny W (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C C (Son of Resident) published on 5 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from C M (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Sandra A (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from K H (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Sue C (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
Thank you for the feedback received, we take your comments seriously and will endeavour to make actions and changes off of the back of them. I know we have discussed some of the issues raised to a satisfactory requirement, but understand that there was some failings in our findings around communication, all of which we have now actioned, including written responses and communicating requests more effectively. We have completed a full review of medications and made changes accordingly. We are sorry you felt the activities were not up to an adequate standard, we have an activities programme across the whole week, which includes personal one to one time. The activities planner can be found in reception, or delivered to each resident weekly so they know what is happening in the home. With regards to the TV in the lounge, this is monitored by the residents and set by the residents in the room at the time, based on their needs. My apologies that we have not lived up to your expectations, but hope that our ongoing meetings have rectified all of these already.
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Review from R E (Son of Resident) published on 27 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Foxbridge House
We are grateful for your constructive feedback of all aspects of care within Foxbridge House and we are delighted with the positive comments and scores. We are sorry to hear that some aspects of our service have not met your expectations. At present we are in the process of displaying photos of the key management staff at the reception area, but will also make the notice regarding the person in charge more prominent in our reception area to assist you with who to go to when you need to discuss something with staff members. We also take on board your feedback regarding staff at weekends and this has now increased, but will also ensure that management will be more visible during the weekends going forward. Thank you for your feedback and we will endeavour to make the changes requested.
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Review from Lilian T (Wife of Resident) published on 27 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Diane E (Niece of Resident) published on 14 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jill C (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from D M (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from A S (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from B S (Resident) assisted by family/friend published on 10 May 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from T W (Niece of Resident) published on 9 May 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.673) out of 10 for Foxbridge House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 56 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.673 for Foxbridge House is calculated as follows: ( (482 Excellents x 5) + (123 Goods x 4) + (21 Satisfactorys x 3) + (12 Poors x 2) + (2 Very Poors x 1) ) ÷ 640 Ratings = 4.673
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Foxbridge House is based on 53 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 53 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2021
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Job Title: Home Manager
There are many different aspects of my role as Home Manager at Foxbridge House, but one of my favourites is the opportunity to meet and get to know residents and their families. It’s a huge privilege.
Every person we care for is at the heart of their care: they make decisions about how they want to be cared for, how they want to spend their day and live their life, and we support them to make that happen.
Central to achieving that is having a superb team. We have great people at Foxbridge House who are determined to do their best for residents, relatives and for each other. I’m here to support them to succeed, and Care UK supports me to succeed as well.
While this job is high-pressured and there’s a lot to juggle, the feeling at the end of the day of knowing that you’ve done the best job you can is second to none.
