Ernstell House Nursing Home

20 Ernesettle Lane, Ernesettle, Plymouth PL5 2EY
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9.4 30 Reviews
  • Ernstell House Nursing Home, Plymouth
Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, including a wellbeing & beauty salon, a cosy cinema room, and beautifully landscaped gardens. Whether catching up with friends or enjoying a quiet moment with a book, there are plenty of inviting spaces to relax.

The dedicated team provides person-centred care, tailored to each resident’s needs, with clinical support available as care requirements change. A varied activities programme ensures residents can keep enjoying their favourite hobbies while discovering new interests and friendships.

Mealtimes are a highlight, with the home's Chefs serving fresh, seasonal dishes packed with flavour.

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Care Provided by Ernstell House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nelson Ferreira (Home Manager)
  • Admission Criteria
    • Dependant on assessment
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2025

Funding & Fees Guide for Ernstell House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,210 – £1,960
    • Self-Funded Nursing Dementia Care £1,210 – £1,960

  • Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs. Fees do not include hairdressing, chiropody, newspapers etc.
  • (these prices are only a guideline, please contact Ernstell House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has on-site parking.


Ernstell House Nursing Home Reviews (30)

Total of 30, showing 1-20
9.4

Ernstell House Nursing Home has a Review Score of 9.4 (9.405) out of 10, based on 12 reviews in the last 2 years. Over all time Ernstell House Nursing Home has 30 reviews.

Overall Experience

  • 24
  • 4
  • 1
  • 1
  • 0

Date Published

30
2
2
12
18

Review from S J (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.

Reply from Nelson Ferreira, Home Manger at Ernstell House Nursing Home

Thank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel cared for, respected, and supported is at the core of everything we do. We are delighted that you have been pleased with the meals, cleanliness, and the professionalism of our team. Your recognition of their kindness and dedication means so much to us. Your feedback inspires us to strive for excellence every day. Thank you once again for entrusting us with your mother's care and for sharing your experience.


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Review from A D (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing
for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.

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Review from Barry R (Husband of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries.
All the nurses are so kind to my wife, making sure that she is comfortable all the time.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing Home

Thank you for your kind words, I will certainly feed back your comments to the team, we are very pleased she is settling in well.


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Review from C W (Sister of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, very good. However, sometimes there is no one around to speak to in the unit or there may be dirty wipes left in the room.
Reception is very courteous and friendly, but again, sometimes not at the desk.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing Home

Thank you for taking the time to leave us a review, we really appreciate feedback on our services, We have noted the points you have made, which we have been made aware of, all improvements are included in a comprehensive action plan, we are hopeful you can see all the improvements we have already made. We always welcome continued feedback please do feel free to discuss any further feedback when you visit the service or by contacting a member management team.


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Review from B D (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well-laid out in a lovely setting, garden's lovely to sit in weather- permitting. First port on entering is the reception. Friendly staff and the care of staff giving to. Patients treated with dignity. The rooms are well thought out and a good size, safety and security is very good. Cleanliness
is very good, food good. Activities are very good for residents. Overall the home is well thought-out.

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Review from J B (Friend of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Surprisingly less unsettling than I imagined. The home was very clean, tidy and bright. Plenty of light and air. My friend's room was decent, although lack of fresh air was very noticeable. Her carers were outstanding. I understand the home company only pays the carers minimum wage and we are not happy
with this; living wage with bonuses for performance should be introduced. We definitely did not like the crowded dining room at meal times, it was as if everyone had to be herded in at once!

Reply from Sarah Webber, Group Marketing and Brand Manager at Ernstell House Nursing Home

Thank you for taking the time to write this review and I’d like to take this opportunity to thank you for your comments about our team; they are dedicated to delivering an outstanding care experience for each and every one of our residents and we are incredibly proud of them.
We will certainly take on board your comments about the dining experience, and would like to clarify that we do offer a quality bonus scheme and actually pay significantly above the National Living Wage.
I hope we’ve addressed your comments and thank you again for taking the time to provide us with your feedback, which is always welcomed. If you’d like to discuss anything further though, please do speak with a member of our team at any time.


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Review from E C (Wife of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home in a beautiful setting. The moment you step inside you can feel the love and care given to both residents and their families. The home itself is filled with wonderful staff, who really care for all. It's a pleasure to visit, well done to all for filling the home with love and laughter.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review. We are incredibly proud of our fantastic team and will ensure this is shared with them.


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Review from N V (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the
residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review, we are incredibly proud of our fantastic team and will ensure this is shared with them.


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Review from P O (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean
and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write us this wonderful review. It is our pleasure to be able to look after your mum. We have an incredible team and I know they will be absolutely delighted to hear your kind words. Thank you again. Best wishes from the manager and all of her staff.


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Review from Michael O (Son of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write this review. All of our wonderful staff work incredibly hard and they will be delighted to read this. It is an absolute pleasure to care for your mum. Best wishes.


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Review from Alan O (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you so much for your lovely review. Our wonderful staff work tirelessly and they will really appreciate your kind words. We are delighted to be able to care for your mum. Thank you again.


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Review from E A (Granddaughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little
engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.

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Review from D H (Husband of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that my wife is looked after exceptionally well I could not have a better place for her to be.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you so much for taking time to write this review. It is a pleasure to be able to care for your wife. All of the staff work exceptionally hard and it really means a lot to them, to hear your kind words. Feed back from family is invaluable, thank you again.


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Review from Peter L (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum came to this home with advanced dementia and could not have been placed anywhere better!
The entire staff, from reception, care (day and night), domestics, catering, laundry and management were caring, kind and supportive, not just to Mum but also to the family.
We cannot recommend this home
enough. If you have a relative that needs residential nursing care, then this should be your point of call.
Even when Mum sadly passed, all the staff were calm, professional and supportive of our family!
Thank you to everyone.

Reply from Rachel Wood, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review. It was a privilege to have cared for your Mum.
All of the team at Ernstell House are truly grateful for your kind words; thank you.


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Review from S M (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care given to my mother and also the entertainment provided. The only things I am disappointed in is one of her hearing aids has been lost and the hairdressing facilities are not up and running. My mum has always had her hair done every week by a professional hairdresser which
she always enjoyed. I hope at some point along the way this can be remedied.

Reply from Rachel Wood, Regional Community Relations Lead at Ernstell House Nursing Home

Thank you so much for taking the time to leave us a review, the team always love to hear such kind words. With regards to the Hairdresser, we are close to appointing someone soon and hope to be offering a great salon experience. Also, our Home Manager would be happy to discuss your loved ones' hearing aids and help to resolve this promptly.


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Review from J H (Wife of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has blossomed since he moved into Ernstell House and the permanent staff are wonderful with him, caring and interested in improving his quality of life whilst recovering from a major stroke. The communal spaces are wonderful, it is a pleasure to visit him. It is a great pity that it is necessary
to rely on agency staff, most of which have no real interest.

Reply from Rachel Wood, Regional Community Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write this review. We are incredibly proud of our dedicated team and will ensure your feedback is passed on to them.


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Review from L M (Sister of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Ernstell House/Waypoints enough for the way in which they have cared for my sister for the last nine years. Everyone is always so caring and attentive and their dedication to the residents is clear to see. Thank you for all you do each and every day.

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Review from A P (Son of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only fault I have is lunchtime and evening meals very poor.
Carers and cleaners and management very good.

Reply from Sarah Webber, Marketing and Brand Manager at Ernstell House Nursing Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team. They are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them.
With regard to your feedback on our menu - our team are committed to delivering an enjoyable dining experience for all of our residents, with well-balanced and wholesome meals catering to every taste and diet. We regularly receive compliments about our seasonal menu, and so we are disappointed to hear your feedback but will ensure this is addressed.
I hope we've addressed your comments, and thank you again for taking the time to provide us with your feedback which is always welcomed. If you'd like to discuss anything further though please do get in touch.


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Review from S H (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a clean, professionally run care home where the residents are very well cared for. The staff are fantastic and often go well beyond expectations to ensure the comfort, enjoyment and safety of the residents. I must mention the reception staff specifically, who are always cheerful, helpful and
very welcoming.

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Review from Jacqueline B (Wife of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience has and still is one of total awe for the way my husband is beautifully cared for. Never have I arrived without a warm welcome from the staff. I have been updated (even with trivial matters) on a regular basis. My husband looks well, comfortable, and generally contented living
at Ernstell House. Staff should though, in my opinion, be given free meals whilst performing long-houred duties.

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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Ernstell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Ernstell House Nursing Home is calculated as follows: ( (96 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 141 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.859 Points relating to the number of positive Reviews for Ernstell House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 11 Positive Reviews ÷ 12.8 = 0.859

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Samantha

Samantha Humphris

Job Title: Deputy Manager

Joined: 2023

Samantha has been a member of the Amica Care Team since 2023 and brings with her over 13 years experience in healthcare.


Nelson

Nelson Ferreira

Job Title: Home Manager

Joined: 2024

Nelson is the Registered Manager for Ernstell House and join the team in 2024.


Frequently Asked Questions about Ernstell House Nursing Home

What types of Care is Ernstell House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ernstell House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ernstell House Nursing Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Ernstell House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ernstell House Nursing Home to the centre of Plymouth?

3.5 mile(s) as the crow flies, distance by road may be significantly further.