Ernstell House Nursing Home

20 Ernesettle Lane, Ernesettle, Plymouth PL5 2EY
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9.4 30 Reviews
  • Ernstell House Nursing Home, Plymouth
Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, including a wellbeing & beauty salon, a cosy cinema room, and beautifully landscaped gardens. Whether catching up with friends or enjoying a quiet moment with a book, there are plenty of inviting spaces to relax.

The dedicated team provides person-centred care, tailored to each resident’s needs, with clinical support available as care requirements change. A varied activities programme ensures residents can keep enjoying their favourite hobbies while discovering new interests and friendships.

Mealtimes are a highlight, with the home's Chefs serving fresh, seasonal dishes packed with flavour.

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Care Provided by Ernstell House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nelson Ferreira (Home Manager)
  • Admission Criteria
    • Dependant on assessment
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2025

Funding & Fees Guide for Ernstell House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,210 – £1,960
    • Self-Funded Nursing Dementia Care £1,210 – £1,960

  • Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs. Fees do not include hairdressing, chiropody, newspapers etc.
  • (these prices are only a guideline, please contact Ernstell House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has on-site parking.


Ernstell House Nursing Home Reviews (30)

Total of 30, showing 21-30
9.4

Ernstell House Nursing Home has a Review Score of 9.4 (9.405) out of 10, based on 12 reviews in the last 2 years. Over all time Ernstell House Nursing Home has 30 reviews.

Overall Experience

  • 24
  • 4
  • 1
  • 1
  • 0

Date Published

30
2
2
12
18

Review from Sean O (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are second to none, very helpful. The home is one of the best that my dad has been in, all the staff go out of their way to look after people in the home. Most of the staff even stay on until its sorted. Staff is what makes this home and under the manager, it was a great place for my dad to
be in and I know he was safe and well looked after.

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Review from C E (Wife of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had my issues with the care for my husband, some quite important. I have discussed most with management as I wish to remain fair and also for important issues to be solved for future care. The staff, on the whole, are caring in what I'm sure are difficult circumstances but so very vital for very
vulnerable residents.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

I am grateful for your ongoing feedback about the quality of the service. If you feel that things aren’t quite right, it is important to have an open and honest dialogue with us so we can work together to resolve any issues. I know you have had some concerns in the past and it has been a pleasure working through these with you and from our recent conversations I am delighted that you are much happier with the care of your husband. Thanks again for your review and we will continue to be there every step of the way for you and your husband.


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Review from Jan N (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and caring staff. Go above and beyond in terms of making the patients feel looked after and even loved. Excellent Manager. Brilliant receptionist. Taken huge stress off me in terms of Mum being safe.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

Thank you for taking the time to review us. Our staff truly care about the people living at Waypoints and use the relative test, "is this what I would want for my mother/father?", to ensure a caring and 'family' atmosphere is maintained in the home.


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Review from June P (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff go out of their way to provide excellent quality of care and attention to detail.
My family and I have been assisted in every way possible to enable us to cope with my husband's poor health.
Food provided is always of excellent quality and catering staff will set meals aside
if service users are not able to eat at meal times.
All staff and management always keep me advised of my husband's daily condition and make him comfortable always.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

Thank you for your kind review. We strive to deliver high quality, flexible and person-centred care. I am pleased that your experience of Waypoints demonstrates this and that you feel, as a family, that you are supported by the team. It is our privilege to be part of your husband's journey and we will continue to be there every step of the way.


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Review from Helen L (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so lucky to find such a wonderful, caring environment for my dad. The progression of his condition over the past 8 months has been extremely distressing for us as a family and the thought of moving him into a care home was unfathomable. Yet here we are, in our new “normal” still finding
positives and making vital memories for us all.
My dad is extremely well cared for and the support extends to my mum and us all whenever we visit. The care provided by every member of staff is personal and exceptional. The food is fantastic and the setting is brilliantly thought out for those suffering from the many forms of dementia.
Even on bad days, we have been able to find a smile and I am so grateful for everything they do to enable my dad to continue on his journey with dignity and understanding. If only all care professionals could spend time learning from the team at Waypoints.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

We are so pleased that you have taken the time to share your experience of Waypoints. Moving into a care home can be a difficult, challenging and emotional journey and we do our best to make that transition as seamless as possible. We pride ourselves on family focused care (and good, home cooked food!) to ensure that everyone involved in the persons care and life gets the help and support they need. Thank you again for your comments, reviews like this are treasured by the team.


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Review from Kath S (Wife of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 7 months, Waypoints have become a major part of our lives and given wonderful care to my husband. They've given me the support I've needed during very emotional and difficult times. The staff are so caring and respectful of my husband's needs and give him the love and comfort he needs.
I've seen the care given to all residents, from wonderful meals to support with their own needs and I have never heard a cross word. For us, as a family, they are enabling us to continue making memories.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

We are so delighted that you have found the care and support given to you and your husband the pinnacle of your experience at Waypoints. We strive to care not only for the people living in the home, but also the family of the person. Our dedicated team are committed to what they do and see themselves as an extended family of the people they care for. Thank you for your kind words and for taking the time to share your experiences.


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Review from Jacqueline H (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Waypoints Plymouth for 3.5 years and I have always been impressed by the professional care she has received and the incredible, loving attitude shown by everyone at the home. No matter what the circumstances, they have always respected her dignity. Over the last couple
of months, she has been ill with jaundice and deteriorated to the point where we didn't think she was going to pull through. Over the last week, I have spent a lot of time in the home and it brought home to me just what a lovely family atmosphere they have created and I was amazed by the attitude of everyone, management, nurses, carers, cleaners and restaurant staff. They all showed both my mother and myself an incredible amount of care and provided much-needed support.
I live 4 hours away from Plymouth, it's always hard to leave her but I am able to leave knowing she is well looked after. I cannot thank everyone at the home enough.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

Thank you for your lovely feedback, it really is important to us. Your sentiments truly encapsulate the vision we aim for at Waypoints. I am glad you and your Mum feel so well cared for and part of the Waypoints family.


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Review from Jackie C (Daughter of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Waypoints for the final year of her life.
Following a hospital admission, she returned home to Waypoints where she received outstanding end of life care.
Mum was treated with dignity, compassion and kindness at all times and by all staff.
Waypoints worked with the local
hospice team to ensure that mum remained free from pain and comfortable. I was kept informed and involved in all decisions made about mum's care.
The guest room enabled me to be with mum for her final week, and I was shown such kindness and empathy from all the staff which helped me so much at such a difficult time.
Truly excellent end of life care.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

It was a privilege to know and care for your Mum, she was a wonderful character with her wit and determination shining through. The staff were very fond of her and we were all saddened by her passing. Thank you for your kind words and our thoughts remain with you at this difficult time.


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Review from Julie A (Daughter of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Waypoints for the last ten days of his life. The care which he - and we the family - received from the management, nurses and carers was remarkable. Each and every member of staff took the time to get to know us all. They were endlessly attentive not only to Dad's needs
but to ours as well.
The nursing staff liaised with doctors to ensure that pain relief increased at the appropriate rate. Care staff maintained Dad's comfort and dignity throughout. The use of the guest room allowed my brother and I to be with our father constantly for his last few days, which now gives us great comfort.
End of life care was a new service from Waypoints, but we would encourage them to continue and expand, to offer this to other families in need of such help at such a sensitive time.

Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home

We were privileged to nurse your Dad during the last days of his life and we are pleased that we brought comfort to the family at this difficult time. Whilst we didn’t have long to get to know your Dad, we could see that he was a special man and was much loved by all those around him. Whilst our nursing and care team are experienced in providing end of life care, as a dementia specialist home we seldom accommodate new residents who need immediate end of life care (not related to dementia); however, where possible, we will always try and accommodate people like your Dad, especially at a time of crisis, to ensure people get the most appropriate care and/or treatment when they need it most. Thank you for your lovely comments.


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Review from Inge S (Daughter of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was a resident at Waypoints until his recent death. We couldn't fault the care he received there. All the staff we dealt with were really caring and built up a relationship with Dad. Although many of the residents have challenging behaviour, it is a surprisingly calm atmosphere and very well
managed. They were particularly supportive during his last days. Waypoints is a really well-designed environment. There are four wings over two floors, each with its own lounge, set around a central courtyard. Bedrooms are a good size, all en-suite. There is also an enclosed garden, a conservatory and an activity room. The food is cooked on site and is excellent. The best feature for me is that residents are free to sit in their own rooms or access any of the facilities freely. Dad was previously in a horrible home where residents could be taken out of their rooms each morning to spend the day in a noisy lounge with inane TV which was very distressing to someone with dementia.

Reply from Danielle Riley, Operations Assistant at Ernstell House Nursing Home

Your Dad had been at our home for three years and was much loved by everyone. He smiled for everyone and always had something nice to say starting off with the usual ‘Hello Darling’. You could always catch him for a good conversation knowing he would always make you laugh. He will be truly missed at Waypoints.


We work really hard at all of our Waypoints homes to provide care that is appropriate to each individual by building relationships with all our residents and providing dementia-friendly facilities so that they may feel as loved, safe and comfortable as possible. To have this recognised in a review is fantastic – thank you, it is really appreciated.


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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Ernstell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Ernstell House Nursing Home is calculated as follows: ( (96 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 141 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.859 Points relating to the number of positive Reviews for Ernstell House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 11 Positive Reviews ÷ 12.8 = 0.859

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Samantha

Samantha Humphris

Job Title: Deputy Manager

Joined: 2023

Samantha has been a member of the Amica Care Team since 2023 and brings with her over 13 years experience in healthcare.


Nelson

Nelson Ferreira

Job Title: Home Manager

Joined: 2024

Nelson is the Registered Manager for Ernstell House and join the team in 2024.