Outstanding standards of care and compassion shown to all residents, witnessed on a daily basis
D B (Daughter of Resident)
I have been constantly impressed by the high degree of genuine, heartfelt care given.
A D (Daughter of Resident)
The staff are excellent. Nothing is too much trouble and they are all kind and caring
Lindsey O (Daughter of Resident)
Bridge House Care Home has a Review Score of 9.8 (9.785) out of 10, based on 22 reviews in the last 2 years. Over all time Bridge House Care Home has 99 reviews.
Review from Gwenda S (Respite Resident) published on 3 February 2025
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Overall Experience
5.0 out of 5
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Review from Anna B (Daughter of Resident) published on 2 January 2025
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Overall Experience
5.0 out of 5
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Review from Joan W (Respite Resident) assisted by family/friend published on 14 October 2024
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Overall Experience
5.0 out of 5
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Review from Martin B (Son of Resident) published on 11 October 2024
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Overall Experience
5.0 out of 5
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Review from K S (Friend of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
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Review from M D (Son of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
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Review from L J (Daughter of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
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Review from M B (Relative of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
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Review from Rosemary P (Respite Resident) published on 5 August 2024
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Overall Experience
4.0 out of 5
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Review from Simon R (Husband of Resident) published on 22 July 2024
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Overall Experience
5.0 out of 5
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Review from Philip M (Resident) published on 11 June 2024
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Overall Experience
5.0 out of 5
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Review from Margaret G (Wife of Resident) published on 11 June 2024
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Overall Experience
5.0 out of 5
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Review from Dennis C (Resident) published on 5 June 2024
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Overall Experience
5.0 out of 5
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Review from L H (Daughter of Resident) published on 21 February 2024
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Overall Experience
5.0 out of 5
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Review from Colin W (Respite Resident) published on 25 January 2024
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Overall Experience
5.0 out of 5
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Review from K S (Niece of Resident) published on 16 January 2024
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Overall Experience
5.0 out of 5
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Review from Penny S (Wife of Resident) published on 12 January 2024
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Overall Experience
5.0 out of 5
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Review from S H (Daughter of Resident) published on 11 January 2024
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Overall Experience
4.0 out of 5
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Review from Sandra J (Wife of Resident) published on 29 September 2023
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Overall Experience
5.0 out of 5
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Review from M N (Resident) published on 7 August 2023
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.785) out of 10 for Bridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.785 for Bridge House Care Home is calculated as follows: ( (211 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 261 Ratings = 4.785
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bridge House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jan 2019
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Job Title: Home Manager
Joined: 2022
Marta has been part of the Carebase family since 2015 and, as a registered nurse and trained Dementia specialist, she has extensive elderly care experience.
Marta spent an earlier part of her career as Deputy Manager at Bridge House, before returning as Home Manager in 2022. She holds a master’s degree and Leadership and Management qualifications.
Marta is passionate about enabling our wonderful residents to live life to the fullest and providing expert guidance and support to families.
Speaking about her role at Bridge House, Marta said: “Nothing beats seeing residents smile, knowing they are happy and fulfilled. I’m proud to support and develop our wonderful team to deliver excellent care.”
In her spare time, Marta enjoys keeping active by cycling and doing Pilates. She also enjoys travelling and likes to relax by going to the cinema and spending time with friends.
Job Title: Deputy Manager
Joined: 2016
Anita has been part of our Bridge House family since 2016. From a young age, Anita knew her future was in the care sector when she completed work experience in a hospice and found herself staying late and returning every weekend to spend time with patients. She loved being able to make a positive difference in people’s lives and that passion has definitely transferred to our residents, families and team at Bridge House. And, with extensive care experience including roles as carer, senior carer, head of care, care services manager, and deputy manager, she was our perfect choice for acting home manager.
Speaking about her position at Bridge House, Anita said: “I love how every day is different and that every day you have the opportunity to make someone smile, to make their day better and to have a positive difference – it’s really rewarding. I’m also proud to support and develop our amazing Bridge House team – they truly are exceptional.”
In her spare time, Anita enjoys spending time with her family; her husband Leion and little boy Isaac as well as enjoying a good movie and nice ice cream!
