Review from Caroline C (Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience

I came to Bridge House Care Home after three months in various hospitals. I have a single room/bedroom and a small patio where I have lovely plants. The staff are all very helpful and make sure that we have all that we need. The food is good with a good variation. The trips that are organised are entertaining

and a good variation.

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Review from M E (Respite Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience

I came to Bridge House for two weeks respite care while my family travelled to Australia. There was a very warm welcome from all the staff which made settling in very easy. My room was extremely comfortable. I appreciated the many quiet areas as well as the activities that are provided. A good visit.

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Review from D B (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience

Outstanding standards of care and compassion shown to all residents, witnessed on a daily basis. Nothing is too much trouble for all the lovely staff and exceptional standards and communication from the nursing and management team. All the staff at Bridge House work together happily to create an atmosphere

of calm and peace.
Beautiful home and lovely rooms. Lots of interesting activities take place to keep residents stimulated. Food is varied and high quality. I would not hesitate to recommend Bridge House to anyone looking for a care home to take good care of their loved one.

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Review from Mary H (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

My husband was in Bridge House for fifteen months. He was well looked after by caring and attentive staff. The staff treat the residents with kindness and respect and are welcoming to visitors. Overall, it has a feeling of quiet calm.

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Review from Colin T (Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

The facilities are very good. My room is very adequate. Food and drink are provided regularly. Food and drinks are to a high standard. Regular entertainment makes all the difference.

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Review from Louise H (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience

I am very pleased with the care Mum has received over the past 7 years she has been resident at Bridge House. The home has responded and adapted to her changing needs, keeping her safe and well looked after. Communication with the home manager has always been excellent and a huge support. The activities

team are outstanding, reaching out to the residents and organising engaging pastimes that Mum has very much enjoyed over the years. It is also a big plus having the lovely hair salon. Not least, I have always been made very welcome by all the staff when visiting and it is a pleasure to spend time with Mum in the friendly and caring environment of Bridge House.

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Review from Lindsey O (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience

The staff are excellent. Nothing is too much trouble and they are all kind and caring. Although covid made things difficult in relation to visiting etc everyone did what they could to allow my brother and me to have contact with my Mum. The staff who arranged the video calls were brilliant. Now things

are back to normal my Mum has been out and about which she obviously enjoys. Although my Mum has found some aspects of living in a Care home difficult, we have never had to worry about the care she receives. Thank you to you all.

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Review from Nicola M (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

Outstanding care. My father was looked after by compassionate, patient and joyful staff for over five years. I am enormously grateful to Bridge House and all the incredible staff that work there and look after our most beloved ones.

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Review from J T (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience

Excellent facilities and garden. The activity coordinators are brilliant and organise a lot of activities. Have been some staff shortages, which has impacted on some aspects of care. I have seen some messy rooms and individuals after food times.

Reply from Lucy Porter, Home Manager at Bridge House Care Home

Thank you for taking the time to leave a review. We were so saddened to read your thoughts and would urge you to come and speak to us about how you feel. As you know the past couple of years have been particularly difficult for the care industry and this has had an unavoidable impact on the recruitment of permanent team members across the sector. We have ensured that our staffing levels are maintained to meet the complex needs of our residents, however, at times, we have needed to enlist the support of trusted agency team members to ensure this. I would like to reassure you that we are working hard to recruit new permanent members and I’m happy to confirm there are a number of new members due to join us shortly, once all of our careful checks have been completed. Our team remains committed to continuously ensuring quality care is provided to our treasured residents and they continue to do all they can to ensure our residents remain happy, engaged and fully supported.

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Review from Mike C (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

Staff attitude and qualities are exceptional, very caring and understanding in sometimes exceptional circumstances. Courteous and friendly at all times, such a lovely pleasant atmosphere everywhere within the home.

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Review from Janice M (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience

My mum looks better than she has in a long time - she is engaged and settled so well after a reluctant arrival. I have received photos of her looking happy this is very important to me. She is well looked after and well fed thank you.

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Review from J G (Husband of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience

One very noticeable thing about Bridge House is the generally cheerful and welcoming impression given by all members of staff – especially impressive during what must be very straining times. No one ever makes you feel a nuisance. There is sometimes a difference of information – e.g. on whether or not

masks need to be worn in the garden – as is sometimes a bit difficult to keep up with changes of information.

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Review from K H (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience

My Mum has been a resident of Bridge House for over five years. During that time she has been well looked after by the kind and caring staff. She has enjoyed the excellent events organised by the amazing events team, including the quizzes, singers and entertainment and in August this year enjoyed her

90th birthday. During Covid the staff have worked hard to keep everyone safe while ensuring the residents are still able to enjoy the events at the home.

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Review from J S (Son of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience

All of the staff are caring, friendly and approachable. The accommodation is excellent, clean and well cared for. The food is varied, tasty and nutritious. The activities team are hard-working, lively and always happy! Throughout Covid, the team have worked tirelessly to maintain standards in very difficult

circumstances. Dad has been very happy there!

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Review from A H (Son of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience

Whilst fully appreciative of current circumstances, I’m struggling to see value for money. The furniture in the rooms is poor and the food leaves a lot to be desired. Overall positive but these failings need to be addressed.

Reply from Lucy Porter, Home Manager at Bridge House Care Home

Whilst we were pleased to hear your relative is settling in well and comfortable when we have spoken to them directly, we were so saddened to read your feedback. We would of course welcome a chat with you to understand your concerns more fully so we can remedy them. Please always feel like you can speak with us directly – we welcome all feedback as it helps us to continually improve our home for our treasured residents. Please do contact us when it’s convenient for you.

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Review from J T (Brother of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience

I am very satisfied with the care that is given. The environment is meticulously kept both in the communal areas and the individual rooms. Each resident is helped to personalise their own room. There are also excellent communal facilities. The overall running of the home is professional and efficient.

The office is well run and attends to all requests. The in front staff are extremely helpful and go out of their way to solve problems. My impression is that the individual nursing care is very good. The overall health and well-being of the patients is their first concern. My brother has been the recipient of much loving-kindness at Bridge House which I know he really appreciates after a number of difficult years of home care by visiting home carers who were barely functional. As the cost of care at Bridge House is very high, I would be disappointed if I could not give this glowing report. My thanks to all the staff for their excellent work.

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Review from J B (Husband of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience

Excellent care of my wife, despite the challenges of Covid-19 and of her very variable moods. The lifestyle staff have been exceptionally helpful, well beyond the call of duty, in finding ways to engage her, and have even taken her out in a wheelchair to see the Christmas lights in Abingdon. Very impressive

care from all concerned.

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Review from Ann S (Partner of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

There are so many exceptional staff at Bridge House that it is difficult to choose one thing that encapsulates the high quality of care, love and friendship the residents receive to enhance their well being and sense of routine.
My partner has been a resident at Bridge House for 7 years. He is happy

and settled. The carers are all so kind and loving that I know he is looked after in the best possible way. They know him so well they can recognize any change in his health or mood and react accordingly to bring a smile back to his face. I am kept informed of everything that affects his care and health, am made very welcome and always experience kindness and friendship from all the Bridge House Team.
Covid-19 has produced many challenges. I applaud the personal sacrifices made by the Bridge House team to ensure everyone's safety and well being and the ways you have enabled residents and families to keep in touch.
You are amazing. thank you for all the care and love you give my partner.

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Review from K (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

Could not have found a better home for my mum. Recent COVID restrictions in my view have been detrimental to her care but there has previously been more flexibility and who can tell where we go from here.

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Review from A D (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Since my mother arrived at Bridge House Care Home more than three years ago, my sister and I have been constantly impressed by the high degree of genuine, heartfelt care given. This last year of lockdowns has been extremely difficult for everyone and it has been difficult that we cannot visit Mum, but

we know that she is being looked after by a great team. Nothing is too much trouble, even when we call all the time for updates. Mum is in the right place.

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Bridge House Care Home

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Funding & Fees Guide for Bridge House Care Home

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