Review from M R (Son-in-law of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience

Well-orchestrated care over the two and half years my relative was living there, which was impressive given how her condition changed during her time at Bridge House. They embraced family involvement and were always open to thinking of new ways to stimulate the care home environment for its residents.

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Review from Sandra G (Friend of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

Although only with them for a short time, the care and understanding was first class. Every staff member made a difficult time easier to cope with. Excellent.

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Review from S C (Sister of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

My relative is enjoying making new friends and is really beginning to feel "at home" at Bridge House. The décor and furnishings are well thought out to magic up a pleasing ambience in all areas and the positivity of the staff are conducive to a happy life.

It's a nice place for friends and relatives

to visit.

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Review from D G (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

My father has been here for over 2 years.

During this time, his dementia/Parkinson's has deteriorated resulting in his ability to communicate and walk. Despite this, the home has been extremely responsive to meet his needs. They have taken time to learn more about him as a person and encourage his

hobbies and interests. All the staff are caring, professional and cheerful. They are well led by the manager.

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Review from A O (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

Overall care and safety is good. Some areas could be improved such as foot and nail care. We pay £5500 a month, surely £20 of that could be used on monthly Chiropodist visits. I have to cut my mother's nails and hair as both need to be paid for and this mounts up each month on top of toiletries etc.

Toe nails are not easy to deal with in old age.

Reply from Jean Bishop, Business Manager at Bridge House Care Home

Thank you for your feedback. We value all feedback at Bridge House and welcome the opportunity to discuss any concerns you may have with us. I understand that you have already spoken to the manager at the home and a plan of action is in place, however, please feel free to contact me if you so wish to discuss further.
Kind regards, Jean Bishop (Bridge House, Regional Manager).

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Review from J B (Sister of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience

I have been so impressed with the many instances of particular care and kindness towards my sister and other residents and the efforts made to give them pleasure. It is a lovely place to visit as it is always clean, attractive and welcoming.

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Review from Robert G (Friend of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience

The Bridge House has taken great care of our friend since February 2015. We visited many homes in a 30 mile radius and The Bridge House, Abingdon was top of the list by a large margin.

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Review from V H (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved into Bridge in December 2016. The care she receives is superb - it's such a relief to know that she is safe, so well looked after and genuinely adored by the staff.
The lifestyle coordinators work really hard and encourage residents to join in and try new activities.
The party arranged

for my mother's 100th birthday was fantastic.
I would not hesitate to recommend Bridge House.
I cannot comment re value for money - it's very expensive but is on a par cost-wise with other care homes - what price can you put on a loved ones well being and safety?

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Review from R W (Son of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience

Our Mother suffers from a rare terminal neurological illness, Progressive Supranuclear Palsy. She has been a resident of Bridge House for three years. Over that time both her nursing and care have been carried out by the staff with the greatest of kindness and professionalism. The fact that despite

her illness progressing steadily, she has never had an infection and always looks her best is a great testimony to the high standards at Bridge House. I would recommend them without hesitation.

Reply from Jean Bishop, Business Manager at Bridge House Care Home

Thank you for your kind words and it is an on-going pleasure to care for your Mum! Feedback is always welcome as you know.

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Review from Raymond B A (Husband of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

In early 2015 my wife was diagnosed with 'Lewy body' dementia, and by November of that year she was admitted to Bridge House Care Home, Thames View, Abingdon for specialist care in one of their south-facing rooms. While she was a little resentful at the beginning of her stay, it was only the professional

care of the staff that led her to accept her situation. After 22 months however, her health deteriorated suddenly and she died on 4th September 2017. I am happy to recommend Bridge House to future clients.

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Review from John R (Respite Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

A most relaxing fortnight with helpful and pleasant staff. We feel much better for our stay with you.

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Review from Sharon N (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience

When you walk into Bridge House Care Home it feels more like a hotel than a care home. Beautiful en suite rooms spacious and with all "mod cons" suited all ages and disabilities. Lovely communal areas, plenty of space for walking inside and out. Food was always well presented and good choice on offer.

Nothing was too much trouble. The staff were all superb, well trained and very caring. Nursing staff were always on duty. Laundry and in house cleaning to a high standard. I loved The Bistro for coffee and lunch. A perfect place to stay.

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Review from Louise B (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience

I cannot say how pleased my sister and I were that we found Bridge House Care Home for mum.
The facilities are 2nd to none and nothing was too much trouble for any of the staff whether it be the nurses, carers, domestic/maintenance staff the two absolutely fabulous lifestyle coordinators, hairdressers

and reception/driving staff. What really makes a difference is how all the staff act as "one family" under the guidance of the manager. Unbelievable care.

Reply from Sybill Evans, Director of Nursing at Bridge House Care Home

We have been priviledged that you chose us to nurse your mum. It was a pleasure to get to know you and your family.

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Review from Jacquie R (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience

Mum and Dad had a wonderful time - they felt the two weeks of respite care was like a holiday. They were very pleased with the friendliness of the staff and the quality of all the services. Mum loved the high-quality furniture and curtains. They made a lot of friends and are thinking of going back permanently.

Reply from Sybill Evans, Director Of Nursing at Bridge House Care Home

Thank you so much! We loved having your parents and look forward to meeting them again. They were a breath of fresh air.

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Review from C S (Daughter of Resident) published on 13 July 2017
Submitted via Website • Report

Overall Experience

Our mother came to Bridge House at very short notice, with a progressive brain tumour and a short and difficult life expectancy. Bridge House bent over backwards to accommodate her quickly and make her feel instantly at home. Bridge House feels like a good hotel, but with confident and exceptional care

and, most important of all, great compassion and humanity. My mother received excellent care, tailored to her physical needs, but was also recognised for the individual she was and treated with dignity, humanity and compassion, but also kindness and genuine friendship throughout her time there. All that care was also extended to her family and we were supported and cared for right up until the end of her life and beyond. Bridge House and its staff felt like an extension of our own home and family and we were made to feel completely comfortable there, day or night, even after our mother died. It manages to be an exceptional care home, without ever feeling like a care home at all. We are very grateful to them.

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Review from P E (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

Mum's declining mental and physical health necessitated 24hr care. I researched a few local options but when my son and I visited Bridge House our tour of the facilities surpassed our expectation and unannounced viewing let us see it on a normal day today and we were impressed. All the residents looked

happy and entertained and all the staff were friendly and kind. The facility was more like a tasteful hotel than a care home. Amazingly mum not only settled in quickly but she seemed genuinely happy. In the year she spent I have nothing but praise for the dedication of the staff and exceptional standard of loving care.

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Review from Eleanor (Wife of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience

The weeks that my husband stayed at Bridge House were very satisfactory. Personal carer medication were done well. The latter is very important with multi drugs been prescribed which takes care to administer correctly. Main difficulty is availability- currently there is no vacancy and also no 1-week

respite care. My name is on the waiting list.

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Review from Joyce R (Friend of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience

I consider that my ex-husband is being very well looked after at Bridge House. The staff are attentive and caring, and treat the residents with kindness and respect. There is good rapport between the staff and the residents who are encouraged to feel that Bridge House is their home. The staff are always

welcoming to visitors and there is a general feeling of quiet calm which is re-assuring to everyone.

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Review from Gill D (Daughter of Resident) published on 9 June 2016
Submitted via Website • Report

Overall Experience

My mother was admitted to Bridge House to the dementia floor. The floor is beautifully decorated with numerous pictures and plants, and several areas for sitting overlooking the garden. There is a large room to watch films, a spacious lounge and a sensory room (which the grandchildren enjoyed!)
Mums

room overlooked the garden and park, a lovely view and adequately furnished.
The staff are all very caring and helpful.
After one week Mum had a stroke. For the final week of her life Mum was looked after with amazing care and attention. The staff also looked after us as a family with numerous cups of tea and food. Her care was second to none and I can't thank the home enough.
The management were also very caring and helpful.

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Review from Marjorie S (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience

Over the night 22/23 March we had a smouldering electrical wire which resulted in the fire brigade coming and ended up with 24 hrs of very limited services ie electricity, no lifts or TV. The staff and team at Bridge House have been amazing as they kept us safe, informed and entertained. Everything

has been restored to normal within 24 hours, but we always felt safe and looked after.

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Bridge House Care Home

Care Provided by Bridge House Care Home

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Funding & Fees Guide for Bridge House Care Home

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