Carrickfergus Manor

76 Dunluskin Gardens, Prince Andrew Way, Carrickfergus BT38 7JA
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9.5 52 Reviews
  • Carrickfergus Manor, Carrickfergus
Carrickfergus Manor is a 90-bed modern care home situated in Carrickfergus. This spacious home provides expert care for older people including those requiring residential dementia and general nursing.

Carrickfergus Manor is a care home from the portfolio of Kathryn Homes, respected throughout the UK care sector for their dedication to high standards of senior living.

Staff are trained and experienced in a wide range of care and nursing needs, including for dementia care, with a strong focus on reablement and rehabilitation.

Residents are supported in living an active and interesting lifestyle, with a good communal atmosphere and personal interests encouraged.

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Care Provided by Carrickfergus Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ildiko Tokes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Carrickfergus Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • Self-Funded Nursing Care from £950
    • Self-Funded Nursing Dementia Care from £950
  • (these prices are only a guideline, please contact Carrickfergus Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Carrickfergus Manor Reviews (52)

Total of 52, showing 1-20
9.5

Carrickfergus Manor has a Review Score of 9.5 (9.507) out of 10, based on 18 reviews in the last 2 years. Over all time Carrickfergus Manor has 52 reviews.

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Review from Gail B (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come on so well, she was moved from another home to Carrickfergus Manor. Her mobility has improved greatly and she's able to walk herself with the help of her rolator, always plenty of activities going on and she's enjoying everything.

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Review from Robert S (Friend of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited three people on many occasions over the last several months. Each time, I have been made very welcome by every member of staff. Whenever I had any queries/questions for staff they were always dealt with quickly. I cannot praise and thank the staff enough, as they always showed love, care
and compassion for everyone. The lady who is manager was always willing to help in anyway possible, with a welcoming smile.

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Review from Alison A (Daughter of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Carrickfergus Manor for just over 1 year. We were very happy with the care and attention that he received. The staff were very kind and spent a lot of time chatting to him and learning about him. They kept us clearly informed and seemed to be very fond of our dad. He enjoyed
their company and their laughs and jokes. I have recommended Carrickfergus Manor to other people based on our experience. Thank you so much for all you did for our father, we appreciate that very much.

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Review from L L (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lewey body, frontotemperal and Alzheimer's dementia and has been in Carrickfergus Manor since October 2023 to date. I have at all times felt a genuine lovely, caring attitude with staff - towards my husband and empathy for visitors. They are consistent and not high staff turnover. My
father in law was here six years and many still remember us and him to this day. When my husband was in hospital, carers phoned us to check on him and worked miracles to help him walk again. I have volunteered in care homes and visited a lot but never seen activities and music like Carrickfergus Manor - amazing.

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Review from S A (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot fault Carrickfergus Manor. It has provided excellent care to my mother and a reassurance to the family that she is in a great place for her.

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Review from Grainne M (Niece of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years Carrickfergus Manor has welcomed 3 aunts, 1 uncle and 1 sister in law into their care. The staff treat the residents with dignity, respect and compassion. On any given day when you pay a visit to Carrickfergus Manor you will find that the staff are engaging with the residents and there
are always activities going on for them such as painting, singing and looking after the garden. There are regular gatherings in the big room when entertainment is organised with a local musician and the residents are singing along and in some cases having a wee dance. There have also been other days during the summer when they have been gathered together to enjoy a milk shake or ice cream. All in all my respect for the staff and facilities at Carrickfergus Manor is second to none.

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Review from Andrew M (Next of Kin) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was in Carrickfergus Manor for 10 months and received nothing but the most excellent care the whole time. He was recently in hospital and on his discharge required a placement in the nursing part of the home. There were no beds immediately available, but the staff pulled out all the stops to
get a room for him. All of the staff from the manager to laundry support we're excellent. One of the laundry workers even visited my uncle in hospital - a round journey of over 50 miles. Well done Carrickfergus Manor.

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Review from Wallace M (Relative of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Carrickfergus Manor twice a week. In my opinion, a few of the care staff could do with retraining. This applies only to the nursing floor (upstairs). The nurses are excellent and they are an asset to the nursing home.

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Review from Sharon H (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived in Carrickfergus Manor a few months ago, since her arrival she has been treated with dignity and respect she is currently in the nursing wing and confined to bed at this time. The nursing care she has received has been second to none so much so that hopefully she will be allowed out of
bed very soon and be able to enjoy the fantastic facilities in the home. mum enjoys the food and little treats like ice cream, milkshakes, etc that come in between. whenever I go to visit Mum I can hear the entertainment room buzzing with residents who seem to enjoy that day's entertainment. The gardens are beautiful the staff and management are welcoming and pleasant the whole ambiance of Carrickfergus Manor is just fantastic. we as a family are very happy with the care Mum is receiving and would certainly recommend it to anyone it is like a 5-star hotel.

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Review from R A (Son of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is an excellent place and looks after my mother since her arrival with the utmost care. All of the staff are knowledgeable in their care.
My mother feels safe, is looked after and receives support. Her meals are well catered for and she is clean and happy. As a caregiver I can see how well
the place is run and I don't worry about her care. All staff, especially nurse staff and managers, are approachable and listen and respond to any questions.

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Review from A M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carrickfergus Manor is a beautiful home and the staff are amazing. They work tirelessly in the most heart-breaking circumstances at times. My only negative is that there is not enough staff and residents could benefit from more interaction on the nursing floor like there is on the residential floor.

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Review from A M (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've nothing but positive things to say about this care home. My mum loves living there and that is all that counts. They interact well with people who stay there, plenty of activities and entertainment for them.

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Review from Cathy H (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Carrickfergus Manor in May. It was very hard to let him go, as I had been his carer. From the day he entered the home, I felt at ease. They are all amazing and so good with him, even in his difficult days. We work together if any problems arise, which can happen, but they always put
my dad first and I thank them for all they do and can’t speak highly enough of all the staff.

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Review from Julia C (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited my friend in Carrickfergus Manor I have been struck by the warmth and friendliness of the care staff. They make this a real home for the residents, relating to them with patience and genuine friendship. I know my friend is in the best of hands.

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Review from R M (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been so well looked after from day one. Yes, it takes a while for a new resident to get to know the staff and vice versa. Everybody's needs are different and staff deserve all the praise for adapting to such needs. Carrickfergus Manor staff all are very accommodating to residents and visitors
alike. The work volunteers do for the garden is not to be forgotten about. The place looks so approachable from entrance.

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Review from Brian M (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother and Father are both residents. They are being well looked after and all their needs catered for. When I visit the staff are friendly and unobtrusive so my time spent with my parents is more relaxing.

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Review from David M (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my elderly parents are resident in this care home and I find that, to most of the staff, looking after them is more than just a job. My mother passed away on 27/07/23 and the staff could not have done any more for my mum and dad. I cannot thank them enough.

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Review from L M (Daughter of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Yesterday I found my mother lying in bed with her 2 eyes glued together with an eye infection. When I called the nurse she said if she thought she had an infection she would ring the doctor. I said she clearly has an eye infection so yes you need to ring the doctor. I asked her to clean my mother's
eyes which she then did and then said that was the third time she had cleaned them.
My mother was lying in her bed with her trousers around her ankles unable to see, unable to even get herself a drink. Also, a used morphine patch had been left sitting on a chest of drawers and going by the date it must have been left there for 4 days.
I could go on with lots more. Almost every time I visit my mother there is an issue.
I am appalled with the lack of care my mother receives at Carrickfergus Manor.

Reply from Elizabeth Jeffery, Acting Manager at Carrickfergus Manor

Thank you for taking the time to bring your experience to our attention. We take your feedback very seriously and a formal complaint has been received and reported to the relevant Regulatory and Local Authorities. I am deeply sorry you have had a negative experience, I have taken steps to investigate the events leading up to your experience. Our aim is to provide the best person-centred care to our residents and remain committed to the delivery of excellent care. We are working together with our Regulatory Authority to ensure this does not recur and that the care your mother receives is always of a high standard.
Yours sincerely.


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Review from Mavis M (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted when Mum got a place in Carrickfergus Manor Care Home. It is even better than we had hoped and it helped us to realise that we have done the best we could for her. The facilities, care, people, food, entertainment etc. have exceeded our expectations. So, thank you to everyone who goes
beyond the call of duty in caring for the residents.

Reply from Elizabeth Jeffery, Manager at Carrickfergus Manor

Thank you for your kind words. I will pass them on to our hard-working staff members. We are delighted your expectations were exceeded.


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Review from Colin G (Son of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Carrickfergus Manor has been an excellent care residence for my mother who has been there for four years. This is reflected each time I see her considering her condition. This is more especially during the pandemic period and it is a credit to all the care home staff in keeping Mum
safe and well and especially her wellbeing. All staff have been very helpful each time I visit. Strict rules on sanitising each time I enter the building helps my reassurance. Thank you again to the management and staff for their attention to Mum and all in a difficult time.

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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Carrickfergus Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Carrickfergus Manor is calculated as follows: ( (149 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 213 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carrickfergus Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Ildiko

Ildiko Tokes

Job Title: Home Manager

Welcome to Carrickfergus Manor.


We aim to provide a high standard of support and care to all our residents.


Whether in our Residential unit or our Nursing unit, our residents are guaranteed a safe, welcoming environment where they can feel comfortable and receive the care they need.


We look forward to welcoming you to Carrickfergus Manor.


Frequently Asked Questions about Carrickfergus Manor

What types of Care is Carrickfergus Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carrickfergus Manor provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Carrickfergus Manor have?

There are 47 Single Rooms.

What are the Facilities & Services at Carrickfergus Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Carrickfergus Manor to the centre of Carrickfergus?

0.3 mile(s) as the crow flies, distance by road may be significantly further.