Carrickfergus Manor

76 Dunluskin Gardens, Prince Andrew Way, Carrickfergus BT38 7JA
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9.5 52 Reviews
  • Carrickfergus Manor, Carrickfergus
Carrickfergus Manor is a 90-bed modern care home situated in Carrickfergus. This spacious home provides expert care for older people including those requiring residential dementia and general nursing.

Carrickfergus Manor is a care home from the portfolio of Kathryn Homes, respected throughout the UK care sector for their dedication to high standards of senior living.

Staff are trained and experienced in a wide range of care and nursing needs, including for dementia care, with a strong focus on reablement and rehabilitation.

Residents are supported in living an active and interesting lifestyle, with a good communal atmosphere and personal interests encouraged.

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Care Provided by Carrickfergus Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ildiko Tokes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Carrickfergus Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £800
    • Self-Funded Nursing Care from £950
    • Self-Funded Nursing Dementia Care from £950
  • (these prices are only a guideline, please contact Carrickfergus Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Carrickfergus Manor Reviews (52)

Total of 52, showing 21-40
9.5

Carrickfergus Manor has a Review Score of 9.5 (9.507) out of 10, based on 18 reviews in the last 2 years. Over all time Carrickfergus Manor has 52 reviews.

Overall Experience

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Review from Matthew M (Grandson of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

COVID procedures easy to follow.
Felt all aspects were covered well.
Easy to follow.

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Review from R H (Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, caring staff. Quiet. Room is clean and quiet. I have been helped to get food I like.

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Review from M C (Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience refers to the time I have been a resident from August 2020 to January 2021. Activities have been severely restricted due to Covid19.

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Review from Jill M (Niece of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very courteous pleasant staff, under the stressful situation they find themselves in. Very professional from start to finish.

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Review from Gillian C (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is treated and cared for really well and cared for by both nursing and care staff in a dignified manner. My mother visits every day when possible and she is also treated very well by all staff who make her visits comfortable and pleasant. My father's room is bright and clean with a large
well-equipped bathroom. As a family, we are very happy with Carrickfergus Manor.

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Review from Cameron N (Grandson of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been living here for 18 months and she seems very content. I miss visiting my nana due to Covid but we keep in touch online through Zoom, etc. The staff are very pleasant and seem attentive and helpful. My grandad was also a resident and I would recommend this home to anyone looking for
a home for their loved one.

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Review from Allan C (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Carrickfergus Manor to be a well-run care home for my mother with friendly staff. The environment is clean and the communication is pretty good as well regarding updates to my mother's condition. I would recommend this home - it's set in a nice place as well.

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Review from Gavin B (Son of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Carrickfergus Manor the staff are great and the care my mum receives is of a very high standard. If there are any issues they let me know right away and it is resolved. Really appreciate all that the staff do for my mum.

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Review from P A (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident in Carrickfergus Manor. A nursing/residential home is not a place where anybody wants a parent to end up but sometimes we have no control over life and needs must. Thankfully in Carrickfergus Manor I can say my mum seems happy, she is well looked after and is always clean and
well turned out. The rooms would put alot of hotels to shame and the home in general really is very nice. I find all the staff very attentive and helpful and my mother likes them all which is the main thing. All the staff have worked in very difficult conditions over the Covid period but have made the residents their priority and helped them during this time and assisted their families keeping in touch. I know my family and I are very grateful!!

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Review from Trevor A (Son of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Carrickfergus Manor since June 2019. Mum is happy and contented in her surroundings.
The staff are very pleasant and friendly and get on well with Mum which is the main thing. They try their best to help through these uncertain times.
We hope and pray we will get back to the good
times we had at Carrickfergus Manor when we could just come and go to see our love ones.

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Review from K H (Granddaughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Some of the girls are really committed to their jobs, however, a few don't seem interested and look at this as a job and not a career; which I really feel needs your full devotion and care.

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Review from L B (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our experience has been good but we have a few comments. There are too few activities, issues with hygiene and clothes washing, some of the staff are a bit too relaxed - we sometimes feel they couldn't care less. There never seem to be enough staff around, especially on public holidays.

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Review from Harry G (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the residents need more stimulation with more activities.

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Review from I A (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Carrickfergus Manor and so was our late father who sadly passed away in Sept 2019. As a family, we are very happy with the high standard our mother continues to receive from, warm, welcoming, approachable management and staff. It's heartwarming to know she is so content in
her surroundings. So I can't praise the staff enough who treat our mother with so much kindness, care and dignity.

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Review from C M (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and helpful staff. My mum is very happy in the care home, this means a lot to the family.

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Review from Nigel A H (Friend of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Carrickfergus Manor try to make the residents feel as though they are as close to being at home as is possible, with daily interaction and treating each resident as individuals with first-class care and attention.

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Review from Sharon C (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Carrickfergus Manor to be excellent. My mother is very well looked after. The staff are all excellent, very caring and professional.

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Review from E G (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and carers. Rooms are always clean and tidy. Staff and carers always make you welcome and are always helpful. No complaints.

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Review from James C (Grandson of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful and friendly. Carrickfergus Manor is always warm, clean and secure.

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Review from L M (Granddaughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant and interactive with residents and family. Activities, especially the remembrance service and special events. Front of house staff have excellent welcoming and information services.

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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Carrickfergus Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Carrickfergus Manor is calculated as follows: ( (149 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 213 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carrickfergus Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Ildiko

Ildiko Tokes

Job Title: Home Manager

Welcome to Carrickfergus Manor.


We aim to provide a high standard of support and care to all our residents.


Whether in our Residential unit or our Nursing unit, our residents are guaranteed a safe, welcoming environment where they can feel comfortable and receive the care they need.


We look forward to welcoming you to Carrickfergus Manor.