Barchester Latimer Court

Darwin Avenue, Worcester WR5 1SP
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9.6 58 Reviews
  • Barchester Latimer Court, Worcester
Latimer Court is a purpose-built care home providing residential and nursing care, along with expert care for those living with dementia in their Memory Lane Community.

The home combines a warm and friendly atmosphere in luxurious surroundings, with quality care provided by a dedicated and qualified team of nurses and carers.

Latimer Court also has a dedicated Activities Coordinator, who provides a daily programme of activities and entertainment for everyone living at the home to enjoy; and a Head Chef, who makes each dining experience special with nutritious and delicious home-cooked food.

Staff are always happy to answer questions and discuss how they can best meet your care needs, so please feel free to call or pop in!

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Care Provided by Barchester Latimer Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Tustin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Latimer Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,286

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Latimer Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Latimer Court Reviews (58)

Total of 58, showing 21-40
9.6

Barchester Latimer Court has a Review Score of 9.6 (9.574) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Latimer Court has 58 reviews.

Overall Experience

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  • 12
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Date Published

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46

Review from Wendy H (Friend of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my blind friend regularly and the staff are so very helpful and friendly. I can and do chat to the staff regarding my friend and her needs. My friend receives excellent medical care as well as personal care from everyone there. The Jubilee Weekend was a real success and I can only say that everyone
there went over and above to make sure that everyone was able to join in with the celebrations.
Latimer Court is a first class care home because the hard working staff from top to bottom make it so.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

What lovely and heartwarming feedback on our team and our home thank you. We are so pleased that you and your friend are happy with our quality of care and our events and activities. We did enjoy making the Jubilee weekend a real celebration for all of our residents. I will pass your feedback and comments to the team who will be thrilled.


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Review from R D (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very well looked after during her short stay at Latimer Court. She was admitted at very short notice, and the manager was very efficient and facilitated her arrival with professionalism and dignity. Thanks for looking after my mum.

Reply from Donna Tustin, General Manager at Barchester Latimer Court

Thank you for taking the time to write a review about your Mother's recent stay; we really do appreciate hearing your feedback. It is lovely to hear you and your Mother were treated with care and dignity. Thank you for choosing Latimer Court, and glad we could help at a time of need for your family.


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Review from Derrick B (Husband of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and care my wife is receiving at Barchester Latimer Court is excellent and a weight off my troubled mind. My wife will never be cured of vascular dementia and all I can do is make sure her last few years are as pleasant as possible, and Latimer Court is helping me achieve that.

Reply from Lisa Riddle, General Manager at Barchester Latimer Court

Thank you for your lovely feedback. It has been and continues to be a delight to care for your wife. I will ensure your feedback is shared with the whole team. Take care.


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Review from P L (Wife of Resident) assisted by family/friend published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very caring and helpful. Some management are not helpful.

Reply from Lisa Riddle, General Manager at Barchester Latimer Court

Thank you for your lovely comments about our staff, we are very proud of our lovely team. Also thank you for having the confidence to recommend us to others that means so much to us all. I would be very happy to talk to you to explore details about your management feedback to see if there is a way we can support you more with this.


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Review from Beryl P (Wife of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Latimer Court so helpful each time I visit or telephone to see how my husband is. My husband is quite happy living at the home and he finds the staff helpful to his needs.

Reply from Lisa Riddle, General Manager at Barchester Latimer Court

Thank you for your lovely feedback. It is a delight to care for your husband; he brings such character to our home.
I will ensure your feedback is shared with the whole team. Take care.


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Review from V P (Wife of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff. Any problems are solved straight away.

Reply from Lisa Riddle, General Manager at Barchester Latimer Court

Thank you very much for your kind review.
I will ensure this feedback is shared with the rest of the team.
It was a pleasure to be able to support your husband.


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Review from Sherrilee S (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident (nursing facility) at Latimer Court in Sept 2020. From the phone calls I made to confirm details for his travel/move, to his arrival, everyone was polite and extremely helpful. On arrival, all staff were very kind and helpful in settling my father into his room. The room
was immaculately clean and tidy and offered everything one would need, especially a great size en-suite, all of good quality.
It was the happiest I'd seen/heard my father in a long time, his first words the next morning were 'it was the best nights sleep he'd had in a long time'. He settled in very quickly and always said how lovely and efficient everyone was and the variety of menu choice was fantastic!
Unfortunately, he became very ill (due to medical problems) and all I can say is that the staff in all areas were more than fantastic. I never felt/or had the need to keep calling as I was updated with details most days. I would not hesitate in recommending Latimer Court. Thank you.

Reply from Kerry Hill, General Manager at Barchester Latimer Court

Thank you very much for your kind review. I will ensure this is passed onto the rest of the team. It was a pleasure to be able to support your Father.


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Review from J S (Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I did not want to go into a home at all, but my time at Latimer has changed my mind, and I can only hope the next placing will be something close, but I doubt it will be any way or any near as good.

Reply from Kerry Hill, General Manager at Barchester Latimer Court

Thank you very much for your kind review. It's been a pleasure to be able to have you stay with us. My team and I wish you a fond farewell, you will be missed by us all here at Latimer Court.


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Review from Pauline R (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been admitted to Latimer Court after a stressful time at home. Although COVID has meant visiting restrictions and complications, everyone at the home has been extremely helpful and keen to ensure Mum has settled in. Any queries we have had have been dealt with as soon as possible. The staff
are very friendly, polite and helpful. Mum seems to have settled and is happy.

Reply from Kerry Hill, General Manager at Barchester Latimer Court

Thank you very much for your kind words, we value all feedback. We are so pleased to hear that Mum is settling well and is happy.


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Review from Lesley B (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately due to COVID, we have only just been able to visit and Dad came here from the hospital. We have always had updates via phone, which have always been excellent. The staff we have come into contact with have been first class, and Dad appears settled.

Reply from Kerry Hill, General Manager at Barchester Latimer Court

Thank you very much for your feedback, I am very pleased to hear that Dad is settling in well to the home. I shall pass your kind words onto the rest of the team.


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Review from Ivor W (Husband of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my wife passed away 28th April 2020.
This was obviously during lockdown and I was unable to be with my wife at the end. The nurse on duty on that day and staff made the most devastating time of my life as pain-free and as bearable as they possibly could. I am in awe of their dedication, skill,
loyalty, professionalism etc. I could go on, the staff are all angels spelt with a capital A. If worth were measured in pounds sterling the staff would all be rich. I will never forget the love, the tender care, the attention to detail shown to my wife in her almost 3 years at Latimer Court. From myself and my family our sincere and heartfelt thanks.

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Latimer Court

Thank you for your kind comments; your words mean such a lot to us all. She was such a lovely lady; it was our privilege and pleasure to care for her. She will be missed, we think of you and your family as part of our extended Latimer family. We hope that you stay in touch and we look forward the seeing the flowering cherry tree blossom each year. A beautiful reminder of her for us all to cherish. Thank you.


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Review from Dorothy C (Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An incident occurred in Woodbury Lounge on 4th February. Approximately 10-12 residents (all 3 units) were enjoying joining in when one of the residents collapsed and fell, shaking violently for 3 minutes. He was put in the recovery position. Doctors, by chance, were on the same floor and he checked
on the patient. The remaining residents, some of them quite vulnerable, sat quietly and then were ushered by the activities people next door, where the lesson continued. They care, no tears, or panic. The staff, nurses, carers, activity coordinators behaved very professionally. Well done!

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Latimer Court

Thank you so much for your review in respect of the care our staff provide at Latimer Court. Each and every one of our team values our residents; you truly are part of the 'Latimer Family'. We value your decision to live within our communities and will continue to provide you with the quality of life and the care you deserve.


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Review from A W (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Memory Lane for those on their dementia journey is a truly lovely, safe environment for loves ones.
Staff are extremley caring, kind and considerate of each individual's needs.
I know my mom is in the best place for her complex needs to be met with complete dignity and the last 2 and a half years,
she has received excellent care and kindness.

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Review from C A (Son-in-law of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came to Latimer Court in June 2019. We visit at least every month and each time we have been the staff have been excellent. Sheis very happy here and she is well cared for. The home is always clean, tidy and fresh.

Reply from Adam Toomer-Smith, General Manager at Barchester Latimer Court

It is always a pleasure to receive such positive feedback particularly in recognition of our staff. Thank you, we will ensure they are made aware of this wonderful review.


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Review from W H (Daughter-in-law of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is very good. The centre is always welcoming.

Reply from Adam Toomer-Smith, General Manager at Barchester Latimer Court

Thank you for your review here at Latimer Court, we welcome your views and opinions.


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Review from J S (Grandson of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Latimer Court is always welcoming to my grandmother. She loves coming here and says it's like being on holiday.

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Review from David C (Nephew of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New manager has only moved to Latimer Court in last few weeks but there are already significant changes for the better. Always been pleased with level of care for my aunt but recently TV programmes in lounge have been more appropriate, she looks better dressed, her hair is neat and tidy. Very pleasing.

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Review from R W (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, caring and lovely to residents. Activities such as the singing activities session and the school visits are excellent. Facilities are lovely. Hospitality staff very caring. Only negative is that the staff have to work long shifts and there are not enough of them on at weekends.

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Review from E G (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my Mum during her end of life care was exceptional. All the nursing staff and care assistants who have been involved in her last few days have shown such kindness and empathy for her circumstances and towards us too. They have gone beyond their professional duties. Thank you.

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Review from N H (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most welcoming care home, providing a lovely home for our much loved Mum.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Barchester Latimer Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Barchester Latimer Court is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.75 Points relating to the number of positive Reviews for Barchester Latimer Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Donna

Donna Tustin

Job Title: General Manager

Joined: 1998

Hi, my name is Donna and I am the General Manager at Latimer Court.


I started my Barchester journey in 1998 as a care assistant.


I completed my Diploma in nursing in 2004 and have progressed through different positions within the company. I am passionate about providing exceptional care and my philosophy is every day is an opportunity to make a difference. I aim to ensure that our residents feel safe and secure and have a meaningful and happy life. Please come and see me, my door is always open.


Richard

Richard Kelly

Job Title: Maintenance Manager

Joined: 2013

Hi, my name is Richard and I have been based at Latimer Court since when the home first opened in 2013. I am a qualified electrician and this has been invaluable. My role is to ensure that the home is a safe and well-maintained environment for all. I love being able to help in any way that I can, from repairing a resident's TV to taking them out for the day as the minibus driver.


Dawn

Dawn Goodway

Job Title: Head Housekeeper

Joined: 2014

Hi, my name is Dawn and I joined Latimer Court in 2014 as a Housekeeper before being promoted to Head Housekeeper in October 2017. I lead the housekeeping and laundry teams, ensuring that all areas of Latimer Court are clean, tidy and well-presented.


Margaret

Margaret

Job Title: Resident Ambassador

Meet Margaret one of our resident ambassadors, she has lived in Worcester for most of her life and lived in the same house for over 60 years. She worked at a local newspaper as a receptionist for over 20 years. Margaret loves spending time with her family and also looks forward to our 'Knit & Natter' group every week with her friends at Latimer Court.


Becky

Becky Ward

Job Title: Home Administrator

Joined: 2024

Hi, my name is Becky and I joined the Latimer team in January 2024. Within my role, I carry out various administrative tasks, including assisting families looking for the right home for their loved ones.


My door is always open so please pop in and say hello if you are passing.


Jon

Jon Maine

Job Title: Head Chef

Joined: 2023

Hi, my name is Jon and I joined the Latimer family in 2023. I have worked as a Chef since 2011, particularly in care homes and I have qualifications in Professional Cookery and as a Senior Production Chef.


I love working at Latimer Court and getting to know our residents so that I can provide healthy, nutritious meals based on each resident's individual likes and dislikes.


Cheryl

Cheryl Higgs

Job Title: Activity Lead

Joined: 2024

Hi, my name is Cheryl and I joined the team at Latimer Court in 2024. I am passionate about my role and I really enjoy organising the activities and most importantly seeing our residents participating and having a fabulous time. I organise outings and events which our residents enjoy best and I also involve the community to take part.


I have been involved in Activities since 2019 which I thoroughly enjoy enhancing life enrichment and wellbeing.


Philip

Philip

Job Title: Resident Ambassador

Joined: 2024

Meet Philip one of the Resident Ambassadors. Philip and his wife Marion both live at Latimer Court and they enjoy the garden where Philip has a keen interest in the flowers and the tomato plants are his speciality. Philip worked as a meat inspector at a local factory before his retirement. Philip enjoys a variety of sports, including football and golf and he also enjoys visits from his family.


Manu

Manu John

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Manu and I am the Deputy Manager at Latimer Court. I started my nursing career in the UK in 2013 as a supervised Practice Nurse. During my career, I have gained a wealth of knowledge and experience working as a Clinical Service Manager and a Professional Development Nurse. I have always enjoyed and embraced the challenges in my career and I am happy to be the Deputy Manager at Latimer Court. I look forward to bringing smiles to the people I work with and those that I care for.