This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Latimer Court has a Review Score of 9.6 (9.574) out of 10, based on 12 reviews in the last 2 years. Over all time Barchester Latimer Court has 58 reviews.
Review from S G (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Suneil Johal, Customer Relationship Manager at Barchester Latimer Court
Thanks for your review and the confidence you have in our highly trained staff and excellent facilities.
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Review from A G (Granddaughter of Resident) published on 16 October 2019
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Overall Experience
5.0 out of 5
Reply from Suneil Johal, Customer Relationship Manager at Barchester Latimer Court
Thank you for the time you took to leave us a review. We aim to please and are glad that you are happy
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Review from H C (Daughter of Resident) published on 31 August 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from S P (Respite Resident) published on 8 July 2019
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5.0 out of 5
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Review from Sharon S (Daughter-in-law of Resident) published on 8 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lisa Bradley, General Manager at Barchester Latimer Court
Thank you for taking the time to provide your feedback from your mother in laws recent respite stay here at Latimer Court.
I am really pleased to hear that she enjoyed here stay and is looking to join us in the near future. It would be our absolute pleasure to welcome her back , a truly lovely lady.
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Review from A P (Daughter of Resident) published on 1 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lisa Bradley, General Manager at Barchester Latimer Court
Thank you, Abigail, for taking the time to provide your experiences and feedback. I will ensure that these are cascaded to the team.
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Review from Alison G (Daughter of Resident) published on 8 January 2019
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5.0 out of 5
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Review from J P (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lisa Bradley, General Manager at Barchester Latimer Court
The team and I are glad that Mum, dad and yourself had a great day, we did too. Thank you for your feedback and I will cascade your thanks to the team
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Review from S O (Daughter of Resident) published on 18 May 2018
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5.0 out of 5
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Review from A M (Granddaughter of Resident) published on 10 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lisa Bradley, General Manager at Barchester Latimer Court
Thank you for your feedback on your grandad's care and wellbeing he is receiving here at Latimer Court. Getting to know your granddad's lived experiences helps to make every moment of his day meaningful, stimulating and joyable.
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Review from Sheila M (Daughter of Resident) published on 26 March 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lisa Bradley, General Manager at Barchester Latimer Court
Thank you for your kind words of thanks, Sheila. Your dad was a true pleasure to care for and brightened our day every day. We, as a team, will miss not seeing you and the rest of the family but you are always welcome to visit whenever you are free.
I will pass your thanks on to the rest of the Latimer Court Team.
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Review from Jean W (Wife of Resident) published on 27 February 2018
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5.0 out of 5
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Review from V G (Wife of Resident) published on 1 December 2017
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4.0 out of 5
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Review from Dennis E (Respite Resident) published on 11 September 2017
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4.0 out of 5
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Review from Ena E (Resident) published on 8 September 2017
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4.0 out of 5
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Review from O L (Resident) published on 9 May 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from J B (Resident) published on 8 May 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from David W (Resident) published on 21 September 2015
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.6 (9.574) out of 10 for Barchester Latimer Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.824 for Barchester Latimer Court is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.824
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.75 Points relating to the number of positive Reviews for Barchester Latimer Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 12 Positive Reviews ÷ 16 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2022
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Job Title: General Manager
Joined: 1998
Hi, my name is Donna and I am the General Manager at Latimer Court.
I started my Barchester journey in 1998 as a care assistant.
I completed my Diploma in nursing in 2004 and have progressed through different positions within the company. I am passionate about providing exceptional care and my philosophy is every day is an opportunity to make a difference. I aim to ensure that our residents feel safe and secure and have a meaningful and happy life. Please come and see me, my door is always open.
Job Title: Maintenance Manager
Joined: 2013
Hi, my name is Richard and I have been based at Latimer Court since when the home first opened in 2013. I am a qualified electrician and this has been invaluable. My role is to ensure that the home is a safe and well-maintained environment for all. I love being able to help in any way that I can, from repairing a resident's TV to taking them out for the day as the minibus driver.
Job Title: Head Housekeeper
Joined: 2014
Hi, my name is Dawn and I joined Latimer Court in 2014 as a Housekeeper before being promoted to Head Housekeeper in October 2017. I lead the housekeeping and laundry teams, ensuring that all areas of Latimer Court are clean, tidy and well-presented.
Job Title: Resident Ambassador
Meet Margaret one of our resident ambassadors, she has lived in Worcester for most of her life and lived in the same house for over 60 years. She worked at a local newspaper as a receptionist for over 20 years. Margaret loves spending time with her family and also looks forward to our 'Knit & Natter' group every week with her friends at Latimer Court.
Job Title: Home Administrator
Joined: 2024
Hi, my name is Becky and I joined the Latimer team in January 2024. Within my role, I carry out various administrative tasks, including assisting families looking for the right home for their loved ones.
My door is always open so please pop in and say hello if you are passing.
Job Title: Head Chef
Joined: 2023
Hi, my name is Jon and I joined the Latimer family in 2023. I have worked as a Chef since 2011, particularly in care homes and I have qualifications in Professional Cookery and as a Senior Production Chef.
I love working at Latimer Court and getting to know our residents so that I can provide healthy, nutritious meals based on each resident's individual likes and dislikes.
Job Title: Activity Lead
Joined: 2024
Hi, my name is Cheryl and I joined the team at Latimer Court in 2024. I am passionate about my role and I really enjoy organising the activities and most importantly seeing our residents participating and having a fabulous time. I organise outings and events which our residents enjoy best and I also involve the community to take part.
I have been involved in Activities since 2019 which I thoroughly enjoy enhancing life enrichment and wellbeing.
Job Title: Resident Ambassador
Joined: 2024
Meet Philip one of the Resident Ambassadors. Philip and his wife Marion both live at Latimer Court and they enjoy the garden where Philip has a keen interest in the flowers and the tomato plants are his speciality. Philip worked as a meat inspector at a local factory before his retirement. Philip enjoys a variety of sports, including football and golf and he also enjoys visits from his family.
Job Title: Deputy Manager
Joined: 2024
Hi, my name is Manu and I am the Deputy Manager at Latimer Court. I started my nursing career in the UK in 2013 as a supervised Practice Nurse. During my career, I have gained a wealth of knowledge and experience working as a Clinical Service Manager and a Professional Development Nurse. I have always enjoyed and embraced the challenges in my career and I am happy to be the Deputy Manager at Latimer Court. I look forward to bringing smiles to the people I work with and those that I care for.
