Wetherby Manor

St James Street, Wetherby LS22 6RS
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9.6 61 Reviews
  • Wetherby Manor, Wetherby
Wetherby Manor is a purpose-built, modern care home, which is continuing to welcome new residents for residential, dementia and general nursing care.

Wetherby Manor also has eight independent living apartments, which are suitable for couples or individuals. These provide a high standard of self-contained accommodation, with the comfort of a concierge service from the home to provide meals, laundry and care.

The 17 bed nursing care suite offers 24-hour support to people with complex health needs that cannot be managed at home. Wetherby Manor provides specialist nursing care on a long term or short term basis and the home's approach is tailored to your requirements.

The qualified nursing team will oversee all elements of medical health care, whilst experienced care assistants will support with the necessary personal and social care tasks. Wetherby Manor has a varied weekly wellbeing planner, which encourages stimulation of the mind, body and soul. The qualified Chef Manager and team can meet all dietary requirements and as part of the pre-admission assessment preferences and requirements will be discussed when it comes to nutrition.

As part of the Anchor care home estate, it provides high-quality care and luxurious facilities within a comfortable and relaxing environment. The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a cinema room, ballroom and café. There are private landscaped gardens with a bowling green, private seating and water features.

Anchor is England's largest not-for-profit provider of care and housing for older people and are proud to reinvest in their properties.

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Care Provided by Wetherby Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Caroline Byron (Manager)
  • Admission Criteria
    • Please contact Wetherby Manor directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wetherby Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690
    • Self-Funded Residential Dementia Care from £1,690
    • RESPITE Self-Funded Residential Care from £1,690
    • RESPITE Self-Funded Residential Dementia Care from £1,690

  • Colleagues at Wetherby Manor will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Wetherby Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Wetherby Manor.


  • Parking

  • Onsite parking is available, including disabled spaces.


Wetherby Manor Reviews (61)

Total of 61, showing 21-40
9.6

Wetherby Manor has a Review Score of 9.6 (9.629) out of 10, based on 35 reviews in the last 2 years. Over all time Wetherby Manor has 61 reviews.

Overall Experience

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  • 13
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Date Published

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Review from Irving W (Son-in-law of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express thanks for the care to my mother-in-law by all staff at Wetherby Manor. Care to her and communications with us have been excellent. We feel very relieved she is being so well cared for.

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Review from Joann W (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my mum. Would have left her with Wetherby Manor if there was space on the dementia ward. Lovely caring staff and environment.

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Review from Winifred C (Wife of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed into Wetherby Manor by really cheerful staff who showed us to my husband's room, explained all the equipment and what was going on in the home. Visiting was not a problem at any time. He had a lovely room overlooking the gardens which this time of year were beautiful. The staff were
very attentive.

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Review from L S (Wife of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here at Wetherby Manor for about 4 years. He has been well cared for. Room clean, tidy and the family has had their photos on the walls. Food has been good, even now my husband is liquid diet, food is good. I have been kept in touch with all that is going on, but entertainment needs
to be looked at on the dementia floor.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor. We are pleased you rate a number of areas in our home as excellent and I will ensure our team are aware of your kind feedback. Following our previous discussions, we have now introduced a Zest exercise session every day at 11 am on our nursing floor. We also have an external visitor who visits regularly and completes armchair-based exercises. Our activities are arranged with our resident’s input, where we encourage residents to participate but respect their wishes if they don’t wish to do so. We’re always happy to receive suggestions for activities and entertainment.


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Review from J R (Respite Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleasantly by this nursing home. The food is excellent. Chef has gone over and beyond to suit my dietary needs. The caring staff are excellent and work in trying circumstances but always with a smile.

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Review from J B (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say. A fabulous place. Staff always smiling and never appear stressed (this is vital as it means we feel able to communicate with staff and that our family member is being cared for).
Each and every one has been welcoming since Mum arrived in August. It’s lovely and inclusive. Communication
is fabulous and there’s an obvious ability to listen to. Always clean and comfortable. The public areas are many, thus means that Mum can have quiet times or times of wanting company.

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Review from M R (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism of all the members of the care team and support is outstanding. Nothing is too much trouble and everyone from the care manager to kitchen staff will take time to connect with my mother in a caring and supportive way.

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Review from Pippa O (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the manager and her team at Wetherby Manor enough. My father needed palliative care and we really didn’t know what to do. From the moment we walked through the doors we knew we were in the right place. Beautiful flowers inside and throughout the garden, smiling residents, smiling staff,
light bright rooms, people who cared, so much warmth and empathy. We never looked back.
We were looked after as well as my father was. Kindness from everyone makes us feel so welcome. They even let us bring our golden retriever to see my father.
This is a place that helps you relax no matter what the future brings and enjoy those precious moments together.
5 star!

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Review from Linda B (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After two disappointing care homes, Mum moved to Wetherby Manor, and we were very glad she did. She quickly settled in and became part of the family. She was on the dementia floor, which was great. They allowed Mum to be herself and to have fun, and she would often join the residential floor with their
activities (usually listening and dancing to live music). Sadly, Mum recently passed, but the staff couldn't have done any more; they were kind and compassionate towards her and to us, helping us through that sad time.

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Review from C S (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved being in Wetherby Manor. She was there for two weeks of respite care and loved everything about it. All the staff were friendly and attentive. The food was lovely and so much of it. The residents were friendly and took her on a tour of the lovely gardens everyday day she was able which made
her stay so enjoyable. Thank you, Wetherby Manor.

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Review from J S (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into respite care while we moved house, she enjoyed her stay and was looked after very well. The staff were very caring and she enjoyed her meals.

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Review from Lynn B (Daughter-in-law of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wetherby Manor is by far a cut above the rest. The care from every staff member is second to none. Management shows a genuine interest and a high level of care for all residents. O feel happy that my mother-in-law is well looked after and all her needs are met. There is a culture of respect, and nothing
is too much trouble. Well done - a five-start care facility!

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Review from R E (Respite Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general the accommodation, inside and out was well designed and kept very clean and tidy. The food, drinks, dining areas, menus and ordering working and well presented by caring staff. Food variable, well cooked and presented.
All staff and management were well-presented and showed care and support
for people staying in the building at all times. All safety and security for people staying in the building work well to control movement in and out of the building including services.

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Review from Judith P (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager kindly offered to arrange and host a celebration for my parent's 72nd wedding anniversary. A room was set up for us, and a beautiful and generous buffet and a freshly made cake, along with drinks, were all provided.
The family thoroughly enjoyed the afternoon.
Many thanks.

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Review from Janet S (Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant.

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Review from Barry S (Husband of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Chester Floor are excellent and their patient with residents under difficulties is so good, would be hard to better.
I don't have a lot to do with management, but they are polite and know my name and ask if everything is ok.
Overall, I would give Wetherby Manor top marks.
Keep up the
good work and a big thank you to everyone there.
If I could find fault it would be lack of things to occupy the residents with dementia.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our home and our team. I will make sure everyone is aware of your lovely feedback. We arrange daily, weekly and monthly activities with our residents' input, in addition to one-to-one time. We encourage our residents to participate but respect their wishes if they do not wish to do so.


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Review from Alex R (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and thoughtful treatment of my mother whilst suffering from Covid and then the flu. The staff were extremely helpful and supportive.

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Review from J H (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Wetherby Manor for sixteen months. The staff are absolutely excellent. They have a great relationship with the residents, interact well and always have some activity or show going on to keep residents occupied. What I particularly love about the staff is that they get to
know the residents on a personal level and really understand their needs. Managers are always free and happy to discuss anything.

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Review from M N (Husband of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The people, not the walls, make the City is a saying which is very relevant to care homes. My wife started in Chesters 5 years ago and moved to nursing during the COVID crisis. I knew from the demeanour of the staff who assessed her before admission that she would settle down. She is content and that
is, in the main, down to the way the carers interact with her. It is a pity they spend so much time filing reports.
A major problem in 2022 was the lift being out of action for extended periods because of repeated failure of the control system. The staff coped admirably and stoically with a difficult situation.
The highlight was seeing and hearing residents and relatives alike singing along in the garden to old favourites during the tea party to celebrate the Queen's jubilee.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our colleagues and our Jubilee celebrations, which I'll pass on. My team spend the majority of their time with our residents but complete the required paperwork as required. Our lift is operational and we ensured that everyone was kept informed when this was not working.


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Review from D P (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms are in need of decoration and updating. Look rather tired and the carpets rather dirty. The staff are lovely, kind and caring. The public areas are much nicer than the residents' rooms.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased that you rate our staff as excellent. Thank you for your kind comments regarding our team and I'll make sure they are aware of this feedback. I appreciate you taking the time to discuss your comments regarding our décor and carpets with me. Our carpets are regularly cleaned and we are looking at updating your loved ones' room.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Wetherby Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Wetherby Manor is calculated as follows: ( (303 Excellents x 5) + (82 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 412 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wetherby Manor is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have a vacancy for care. Please contact Wetherby Manor directly for more details.


Awards / Recognitions (3)

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Meet the Team (4)

Caroline

Caroline Byron

Job Title: Home Manager

Joined: 2022

Hello, I’m Caroline, the registered manager of Wetherby Manor. I have over 35 years of experience within the care sector, bringing a wealth of knowledge and understanding about the needs of the people we support.


During my time working in the care industry, I have had different roles that have provided me with varied experience and skills. I worked with Marie Curie, specialising in palliative care, I was the Deputy Manager of an Extra Care facility, a care co-ordinator in the community and I was registered manager of a care home in Selby for two years.


Seven years ago, I qualified as a nurse and worked in the elderly care ward at Harrogate District Hospital. Showing compassion to others and supporting them in times of need has always been a calling of mine, demonstrated further by my volunteer roles delivering complementary therapy to those still living at home on the palliative care pathway.


I am one of seven children, and we are all qualified nurses. So some might say the job is in my blood!
Just before I was born, my mother bought a care home which she ran, I grew up within that care home; learning and watching people to support others showing compassion, empathy, and kindness. That foundation has provided me with the life skills to support my passion for care in a professional way. I am very proud of my roots and my working life so far and am delighted to now be the registered manager of such a luxurious residential and nursing home in the heart of Wetherby.


The team at Wetherby Manor are diverse and passionate and I look forward to being able to support and expand their development as far as they want to progress.
I look forward to welcoming you to Wetherby Manor.


Please say hello or stop by for a chat on your visit, my door is always open.


Laura

Laura Haigh

Job Title: Deputy Manager

Joined: 2023

Hi everyone, my name is Laura and I am the Deputy Manager at Wetherby Manor.


I started my role in June 2023, and I support Caroline with the daily management of the home. With over 30 years’ experience in the care sector, I have a vast knowledge and a wealth of experience in looking after people, being able to look after your loved ones is a true privilege. If you ever have any questions please do not hesitate to approach me.


Away from work, I love spending time with my three children, my dog and my horses.


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Janet Ashton

Job Title: Activities Co-ordinator

Joined: 2013

I am a Mum to three and have worked at Wetherby Manor since it opened in 2013.


I started as a Care Assistant, then I was a Senior Team Leader and now I am an Activities Co-ordinator. I am very passionate about creating options for our residents and ensuring their lives are enhanced by the ideas and events that happen in Wetherby Manor.


Sadly I experienced a time in my life where a family member needed support, which was never given. This experience motivates me to give my all to help others in any way I can. I love spending time with the residents and making a difference.


Alison

Alison Driver

Job Title: Administrator

Joined: 2023

Hello! I’m Alison and I am the administrator at Wetherby Manor.


I have worked in payroll, recruitment and administration roles for 34 years so I have a lot of knowledge about the processes required to execute my role effectively.


I started my career within care in 2017 when I was a care recruiter; firstly, in Children's Services and then into Adult Services, inclusive of management teams for nursing homes, residential homes, supported / independent living, home care and complex care. I was responsible for over 25 clients recruiting the right people for their roles.
I have a diploma in payroll management.


At Wetherby Manor, I will support you and your loved ones with your resident contract, account management and other administrative duties.


I live in Leeds with my husband and three children – a boy 23, and two girls aged 12 and 9.


We own a Caravan on the East Coast which we love spending time at.