Wetherby Manor

St James Street, Wetherby LS22 6RS
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9.7 65 Reviews
  • Wetherby Manor, Wetherby
Wetherby Manor is a purpose-built, modern care home, which welcomes new residents for residential, dementia and general nursing care. The home has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide tailored care for veterans.

Wetherby Manor also has eight independent living apartments, which are suitable for couples or individuals. These provide a high standard of self-contained accommodation, with the comfort of a concierge service from the home to provide meals, laundry and care.

The 17 bed nursing care suite offers 24-hour support to people with complex health needs that cannot be managed at home. Wetherby Manor provides specialist nursing care on a long term or short term basis and the home's approach is tailored to your requirements.

The qualified nursing team oversees all elements of medical health care, whilst experienced care assistants support with the necessary personal and social care tasks. Wetherby Manor has a varied weekly wellbeing planner, which encourages stimulation of the mind, body and soul. The qualified Chef Manager and team can meet all dietary requirements and as part of the pre-admission assessment preferences and requirements will be discussed when it comes to nutrition.

As part of the Anchor care home estate, it provides high-quality care and luxurious facilities within a comfortable and relaxing environment. The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a cinema room, ballroom and café. There are private landscaped gardens with a bowling green, private seating and water features.

Anchor is England's largest not-for-profit provider of care and housing for older people and are proud to reinvest in their properties.

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Care Provided by Wetherby Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Caroline Byron (Manager)
  • Admission Criteria
    • Please contact Wetherby Manor directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wetherby Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,940
    • Self-Funded Residential Dementia Care from £1,940
    • RESPITE Self-Funded Residential Care from £1,940
    • RESPITE Self-Funded Residential Dementia Care from £1,940

  • Colleagues at Wetherby Manor will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Wetherby Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Wetherby Manor.


  • Parking

  • Onsite parking is available, including disabled spaces.


Wetherby Manor Reviews (65)

Total of 65, showing 41-60
9.7

Wetherby Manor has a Review Score of 9.7 (9.678) out of 10, based on 38 reviews in the last 2 years. Over all time Wetherby Manor has 65 reviews.

Overall Experience

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  • 14
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Date Published

65
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Review from Alex R (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and thoughtful treatment of my mother whilst suffering from Covid and then the flu. The staff were extremely helpful and supportive.

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Review from J H (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Wetherby Manor for sixteen months. The staff are absolutely excellent. They have a great relationship with the residents, interact well and always have some activity or show going on to keep residents occupied. What I particularly love about the staff is that they get to
know the residents on a personal level and really understand their needs. Managers are always free and happy to discuss anything.

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Review from M N (Husband of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The people, not the walls, make the City is a saying which is very relevant to care homes. My wife started in Chesters 5 years ago and moved to nursing during the COVID crisis. I knew from the demeanour of the staff who assessed her before admission that she would settle down. She is content and that
is, in the main, down to the way the carers interact with her. It is a pity they spend so much time filing reports.
A major problem in 2022 was the lift being out of action for extended periods because of repeated failure of the control system. The staff coped admirably and stoically with a difficult situation.
The highlight was seeing and hearing residents and relatives alike singing along in the garden to old favourites during the tea party to celebrate the Queen's jubilee.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased that you rate our care/support as excellent. Thank you for your lovely feedback regarding our colleagues and our Jubilee celebrations, which I'll pass on. My team spend the majority of their time with our residents but complete the required paperwork as required. Our lift is operational and we ensured that everyone was kept informed when this was not working.


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Review from D P (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms are in need of decoration and updating. Look rather tired and the carpets rather dirty. The staff are lovely, kind and caring. The public areas are much nicer than the residents' rooms.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased that you rate our staff as excellent. Thank you for your kind comments regarding our team and I'll make sure they are aware of this feedback. I appreciate you taking the time to discuss your comments regarding our décor and carpets with me. Our carpets are regularly cleaned and we are looking at updating your loved ones' room.


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Review from L N (Friend of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Wetherby Manor for almost two years and cannot fault it. It always feels clean and looked after. My close friend could no longer live in her own home and I am glad that she chose here to be taken care of. I am fortunately very well but if I require a care home in future
I would choose here in a heartbeat.

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Review from J F (Husband of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, Covid caused problems with both residents and staff being affected. More recently, Covid has cleared and staffing is now up to strength. Visiting restrictions are now normal, apart from mask-wearing. The staff are very caring.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased that you rate our staff as excellent. Our residents' well-being and safety are our priority, so we work hard to keep day to day life the best it can be. We're pleased to welcome visitors to our home and I'm pleased you find our team caring.


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Review from Fiona Y (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was cared for on Harewood Unit (nursing) at Wetherby Manor for the last 5 months of her life. She was looked after with the greatest kindness and professionalism throughout. The surroundings are lovely, however, it is the staff who made the most positive impact. The staff of all designations
were approachable, diligent and always had a friendly word for Mum and ourselves.
Mum received excellent and highly personalised end of life care. There was abundant evidence of a great team working within the unit and with external professionals (primary care and palliative care) and the communication between Mum and ourselves was good.
Mum's death was gentle and peaceful and we are very grateful to all the staff at Wetherby Manor who supported Mum and us throughout.

Reply from Caroline Byron, Manager at Wetherby Manor

Thank you for taking the time to review Wetherby Manor and we are pleased that you rate our overall standard as excellent. It was our pleasure to care for your mum and I will ensure that your kind comments are passed on to our team.


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Review from Victoria O (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now in her third year at Wetherby Manor and is very contented. She started on Chesters as she does have memory and confusion issues but as her physical needs increased she was transferred to the nursing floor. She has settled well into the new environment and this must be attributed to
the staff all of whom are warm, welcoming, caring and professional. I have found all staff to be approachable and they act promptly on any request I make. I am very happy with the love, care and attention Mum receives at Wetherby Manor. I believe that the handling of the Coronavirus situation has been second to none evidenced by the very low infection rate. All communication has been clear and informative.

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Review from Susan N (Wife of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Wetherby Manor were very helpful when I was struggling to get my husband back to this area after he was sent to Bradford after being in hospital with Covid. They took away all my anxiety and went to collect him when transport could not be found. My husband has been cared for since then with
skill and compassion for his medical, physical and spiritual needs. The staff have kept me informed at every stage during this very challenging time.

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Review from Julia E (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Wetherby Manor for the past three and a half years. She currently resides on ‘Chesters’, the dementia floor. Throughout her time at Wetherby Manor, she has received nothing but professional and sensitive care and particularly now when she exists in a very confusing world. During
COVID, the home has genuinely been incredible with little or no cases of the virus but, when identified, swift action has been taken to contain it. Communication has been excellent and I honestly would not want Mum to be anywhere else. We do not live locally so knowing that my mother receives the level of care she does is of great comfort.

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Review from Rita B (Sister-in-law of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law entered Wetherby Manor early this year. We, as a family, have had the most fantastic support. My sister-in-law has improved so much with all the individual care that she's given.

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Review from C R (Niece of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are Wetherby Manor have always been wonderful and I can feel safe in the knowledge that my Aunt is very well looked after.

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Review from Christine A (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been on the waiting list at Wetherby Manor through recommendations of friends.
It was amazing when we were offered a place, which was well worth the wait!
A room became available just before lockdown at the beginning of March.
Mum is 91 years old and has dementia and other problems which we
have seen amazing changes in her since arrival which are a clear result of the special care she receives.
In fact, she is communicating better, her appetite is back and her general wellness is perfect.
The management and carers at Wetherby Manor are outstanding and definitely deserves 5*stars or more !!
There’s strong communication between management carers and all staff who are all extremely dedicated and professional which allow Mum to see the same faces every day which has made her feel so comforted and loved throughout lockdown.
I couldn’t have wished for Mum to have been in safer hands throughout this terrible pandemic.
All I can say is THANK YOU WETHERBY MANOR for everything!!

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Review from S B (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We just wanted to say to all the staff at Wetherby Manor, thank you for the care and support given to our mother. Without exception, all the team on Chesters who looked after her in her final days were so kind and respectful to her. We wanted her to stay in an environment that she knew and was familiar
to her as well as be cared for by faces and voices she recognised. We cannot fault the care she received by everyone. Also, their kindness and counsel to us as we stayed with her. It was a very difficult time but we are so reassured that her final days were as peaceful and calm as they were.

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Review from A K (Wife of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the word go when my husband went into Wetherby Manor, I was treated with respect and kindness and overall my husband was treated with kindness always. He always had a smile on his face and when I asked him he said he loved the staff and the food. I feel the last year of his life in Wetherby Manor
was as good as it gets.

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Review from K C (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been very happy with the care and wellbeing of our mother during these recent difficult months by Wetherby Manor staff. Despite the difficulties of not being allowed to visit, I have been dropping off 'goodies' and treats throughout the 3 months and FaceTime calls have been as regular
as required. There have been written updates on the coronavirus status of residents so we know we are fully informed. We are grateful of all the personal sacrifices the staff have made individually for the benefit of our mother and other residents which we know impact on their own lives.

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Review from Rebecca W (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wetherby Manor was my father’s home for 2 and a half years until he recently passed away. The facilities are lovely and well maintained with nice spacious bedrooms and numerous lounges where there is always plenty of space to accommodate all the various activities and visitors. At the same time, there
is enough room for a quiet space for those that want it. The garden is outstanding and was such an added bonus to my father who loved to spend time there. Most importantly though is way the staff care for the residents. It is clear that they genuinely care for the residents and treat them with respect and dignity. I cannot thank them enough for the care they gave my father.

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Review from Jenny K (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 3 years here with dementia. The staff are amazing, they show so much respect and love and give the utmost care and dignity to individuals needs. The home is beautiful and so well looked after. The gardens are stunning! There’s always something to do each day for the residents ie
films, pottery, dancing, singing, and so much more.
I will never be able to thank all the staff at Wetherby Manor enough for the care they gave Mum right till her passing, they were with her and giving her the love and support she needed. Thank you all.

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Review from I B (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making a Christmas cake was a fantastic experience with one of the other residents and a staff member - big achievement, we won.
Lip Sync was hilarious, gave laughter to all and I even joined in doing Vera Lynne singing We'll Meet Again and everyone joined in with me. We have a beautiful garden and
entered in the local in bloom competition, which we won. I was invited to the luncheon and really enjoyed myself.
I love being a resident at Wetherby Manor.

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Review from R W (Husband of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and well-run home. The staff are very caring. Nursing staff are marvellous. Lovely garden when the weather permits. Plenty of organised activities. Homes like this are few and far between - more's the pity.

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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Wetherby Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Wetherby Manor is calculated as follows: ( (343 Excellents x 5) + (76 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 444 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wetherby Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

We currently have two vacancies for care. Please contact Wetherby Manor directly for more details.


Awards / Recognitions (11)

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Meet the Team (4)

Caroline

Caroline Byron

Job Title: Home Manager

Joined: 2022

Hello, I’m Caroline, the registered manager of Wetherby Manor. I have over 35 years of experience within the care sector, bringing a wealth of knowledge and understanding about the needs of the people we support.


During my time working in the care industry, I have had different roles that have provided me with varied experience and skills. I worked with Marie Curie, specialising in palliative care, I was the Deputy Manager of an Extra Care facility, a care co-ordinator in the community and I was registered manager of a care home in Selby for two years.


Seven years ago, I qualified as a nurse and worked in the elderly care ward at Harrogate District Hospital. Showing compassion to others and supporting them in times of need has always been a calling of mine, demonstrated further by my volunteer roles delivering complementary therapy to those still living at home on the palliative care pathway.


I am one of seven children, and we are all qualified nurses. So some might say the job is in my blood!
Just before I was born, my mother bought a care home which she ran, I grew up within that care home; learning and watching people to support others showing compassion, empathy, and kindness. That foundation has provided me with the life skills to support my passion for care in a professional way. I am very proud of my roots and my working life so far and am delighted to now be the registered manager of such a luxurious residential and nursing home in the heart of Wetherby.


The team at Wetherby Manor are diverse and passionate and I look forward to being able to support and expand their development as far as they want to progress.
I look forward to welcoming you to Wetherby Manor.


Please say hello or stop by for a chat on your visit, my door is always open.


Laura

Laura Haigh

Job Title: Deputy Manager

Joined: 2023

Hi everyone, my name is Laura and I am the Deputy Manager at Wetherby Manor.


I started my role in June 2023, and I support Caroline with the daily management of the home. With over 30 years’ experience in the care sector, I have a vast knowledge and a wealth of experience in looking after people, being able to look after your loved ones is a true privilege. If you ever have any questions please do not hesitate to approach me.


Away from work, I love spending time with my three children, my dog and my horses.


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Janet Ashton

Job Title: Activities Co-ordinator

Joined: 2013

I am a Mum to three and have worked at Wetherby Manor since it opened in 2013.


I started as a Care Assistant, then I was a Senior Team Leader and now I am an Activities Co-ordinator. I am very passionate about creating options for our residents and ensuring their lives are enhanced by the ideas and events that happen in Wetherby Manor.


Sadly I experienced a time in my life where a family member needed support, which was never given. This experience motivates me to give my all to help others in any way I can. I love spending time with the residents and making a difference.


Alison

Alison Driver

Job Title: Administrator

Joined: 2023

Hello! I’m Alison and I am the administrator at Wetherby Manor.


I have worked in payroll, recruitment and administration roles for 34 years so I have a lot of knowledge about the processes required to execute my role effectively.


I started my career within care in 2017 when I was a care recruiter; firstly, in Children's Services and then into Adult Services, inclusive of management teams for nursing homes, residential homes, supported / independent living, home care and complex care. I was responsible for over 25 clients recruiting the right people for their roles.
I have a diploma in payroll management.


At Wetherby Manor, I will support you and your loved ones with your resident contract, account management and other administrative duties.


I live in Leeds with my husband and three children – a boy 23, and two girls aged 12 and 9.


We own a Caravan on the East Coast which we love spending time at.