Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 176 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House care home delivers a variety of services, from short respite stays through to full-time nursing and residential care, as well as specialist dementia care. The Hailsham home blends old and new, incorporating part of the old Victorian brewery buildings, dating from 1887 into a new-build facility.

The home is divided into suites, each with its own lounge and dining room, creating a 'community within a community'. The en-suite bedrooms have a flat-screen TV and 24-hour nurse call system. Ground-floor bedrooms open directly onto patios in the courtyard or garden. Outside, there are herbal, sensory and butterfly gardens, with plenty of seating to relax and spend time with friends and family on warmer days.

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Care Provided by Bowes House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha King (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Bowes House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,916
    • Self-Funded Nursing Dementia Care from £1,999
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,916
    • RESPITE Self-Funded Nursing Dementia Care from £1,999

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bowes House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking on-site


Bowes House Reviews (176)

Total of 176, showing 21-40
9.8

Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.

Overall Experience

  • 139
  • 35
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Date Published

176
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8
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140

Review from N H (Respite Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay, all the staff were kind and caring. No complaints.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so pleased you enjoyed your stay with us. It was a pleasure to have you and we look forward to welcoming you back in the future.
With best wishes.
The team at Bowes House.


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Review from M B (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have been welcomed into his new home with a better welcome, with all questions answered immediately. The staff were all very polite, friendly and helpful.
The home is bright and cheerful, with attention to detail.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience at Bowes House.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Do let us know if you need anything or have any questions at all.
With best wishes.


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Review from Sarah F (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is both well and happy. Since arriving at Bowes House Care Home, I have noticed her cognitive processes improving. She engaged more with her surroundings and with what is going on and with the other residents. She is clearly being stimulated in an appropriate way and she is receiving excellent
care that is above and beyond. Very happy with Bowes.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi Sarah, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to seeing you soon.
Best wishes,
Karen.


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Review from C T (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Bowes House from April for respite care, and the transformation in her well-being is huge, which is down to the amazing staff and, in particular, the nursing care she received upon arrival and continues to this day. There are times when it becomes evident that three may not be enough
staff, and although these incidents are few, they may have an impact on a resident.
Overall moving Mum into Bowes House was the best decision the family have ever made, as we know she is safe and happy, and her needs are being attended to.

Reply from Samantha Debenham, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are delighted to hear that you have had such a positive experience. We’d like to reassure you that our staffing levels are of paramount importance to us, and we continuously monitor and review these against the dependency level of our current residents, this allows us to change or adapt on a daily basis. Please do not hesitate to contact the home manager if you would like to discuss this further in person. Thank you again for your time, we are grateful for your feedback.


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Review from P B (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely friendly staff who looked after my dad with care and kindness.
Place is very clean, tidy and well looked after. A great experience, not like a care home, we wanted Dad to have a holiday experience whilst we were away, and feel that's what he got. He was upbeat and talked about it happily
on daily phone calls. Highly recommend.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We look forward to welcoming you back to Bowes House again soon.
Best wishes
Karen


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Review from S B (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Bowes House after a 5-week stay in hospital, specifically for respite care. The home is excellent in every way. They made Mum feel cared for, comfortable and safe. Mum came in with complications which were quickly addressed and her recovery will be all the better for being in safe hands
with the wonderful staff at Bowes House. Lovely room, great food, great care, friendly and approachable staff. Thank you, Bowes House.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on our web page
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Sylvia S (Wife of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Bowes House via NHS on end of his life. Since then because of the first-class care and attention, we have received from all the staff looking after him, his dementia is negligible and even being bedridden, they have managed to get him in a chair. He is happy and contented and accepts
freely that this is now his home. The staff are all great and I have every faith in them. Since Bowes House, my stress levels are low and I don't have to worry about my husband's welfare. Three months and he is still alive. Thank you.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
With best wishes from all the team at Bowes House.


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Review from Thomas M (Husband of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a questionable experience at another care home, Bowes House Care Home was a breath of fresh air. We were welcomed, prior to booking, and invited to view the facilities and meet the staff who showed an interest in my wife and explained their philosophy of care. It was obvious that other residents
had a great rapport with them.
On admittance, my wife was not easy to look after but their kind and positive approach won her over and she was able to trust the staff for the rest of her stay, the staff achieve much that I had not been able to do and I have booked, already, for a further stay in seven weeks. Thank you all.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi Tim, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are looking forward to welcoming your wife back to Bowes House later this month.
With best wishes, the Care UK Bowes House team.


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Review from Jeannie C (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry to the time when my mum was admitted permanently, I found all the staff to be friendly, helpful and informative. Nothing was too much trouble. Mum has settled in really well and along with the overall standard of care she is receiving, I have peace of mind that she is safe and
has a quality of life.

Reply from Reviews Team at Bowes House

Hi Jeannie


Thank you very much for taking the time to leave us feedback about your experience.


At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are so pleased how well Mum has settled in with us.
With best wishes Karen and all the team at Bowes House


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Review from Sandra J (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even during a covid lockdown, the team worked tirelessly as always to ensure the safety of everyone. Their care and consideration is seen from every carer, nurse and management.

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Review from Beryl M (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete peace of mind knowing my husband is so well looked after by all of the staff.

Reply from Belle Newman, Reviews Team at Bowes House

Hi Beryl, thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the web page.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from C F (Wife of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home for respite for six weeks. The staff have been wonderful, friendly and helpful to us both.

Reply from Karen Milligan, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We would be delighted to welcome you back at Bowes House at any time in the future
Many thanks again for the lovely review, the Care UK Bowes House team.


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Review from R G (Son-in-law of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and made s feel at home. Residents have a good restaurant, coffee shop and daily entertainment. The rooms are good with shower and t.v. Freeview is available, other tv packages would be good but is not available. Care and nursing staff are excellent.

Reply from Emma Clarke, Reviews Team at Bowes House

Hi, thank you very much for taking the time to leave us feedback about your experience.
We are delighted with the positive comments and scores for Bowes House. Some residents do have additional TV packages installed in their rooms, and we can support families with organising this if required. The customer relations manager will be more than happy to talk to you directly about this. Thanks again for taking the time to leave such a lovely review.
Many thanks, the Care UK team


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Review from Jennie C (Daughter-in-law of Resident) published on 15 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House were excellent in supporting my father-in-law during a short stay following a prolonged hospital admission. They were welcoming and supportive and the progress he made during that time was excellent, gaining mobility back. The staff made him feel welcome and were kind and supportive. I feel
this all contributed positively to his recovery.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi Jennie, thank you very much for taking the time to leave us feedback about your experience at Bowes House. I will pass this on to the teams. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.


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Review from P C (Son of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House were brilliant in helping get my father in for respite care. The staff were extremely helpful and friendly throughout his stay with them and helped him get from being bedridden to back walking with a frame. We are all extremely grateful for the care and support that he received with them.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi, thank you very much for taking the time to leave us feedback about your experience at Bowes House. It was our pleasure to care for your father and we are so pleased he has made such good progress. I will pass this feedback to the team
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from B G (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, approachable and friendly. My parents are being cared for with love and compassion. The wishes of my parents are respected. They are both settling in well, they enjoy the meals, the varied entertainment and the support of Bowes House staff. They keep me informed about my parent's
health and welfare.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi B G thank you very much for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It has been a pleasure to support you all at Bowes. Please do let us know if there is anything you need at all.
Many thanks, the Care UK team.


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Review from Michelle K (Granddaughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was in Bowes House Care Home for almost a year, up until her recent death. Bowes House is such a wonderful place, not only the place itself but their support and care is just amazing and the staff are so lovely too. There's always lots going on and the residents who join in always seem
to have lots of fun. My grandmother's final stages of life were made much better thanks to the team at Bowes House.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi Michelle K (granddaughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Best wishes, all the Team at Bowes House.


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Review from Christine K (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's well-being has improved since his arrival at Bowes House. For 8 weeks in hospital, he hardly ate and did not drink enough. With no tv or stimulation, Dad's will to survive declined. I love his room, the decor, the comfy bed and the garden view. The staff are very friendly and nothing is
too much trouble. Bowes House made Dad's 99th birthday a memorable one with lots of decorations and a special cake. I feel so much happier knowing that Dad is enjoying his final stages of his life. Thank you Bowes House.

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Review from David K (Son-in-law of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has improved since he arrived at Bowes House. Good food. Good care. Friendly staff and atmosphere. Comfortable room. On reflection, an ideal care/nursing home.

Reply from Karen Milligan, Reviews Team at Bowes House

Hi David K (son-in-law Of resident), thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Best wishes.
All the team at Bowes House.


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Review from R W (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Bowes House since February 2022. I am very happy with the care and consideration he has been given. He has settled well and has made a lot of friends amongst the staff.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.