Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 176 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House care home delivers a variety of services, from short respite stays through to full-time nursing and residential care, as well as specialist dementia care. The Hailsham home blends old and new, incorporating part of the old Victorian brewery buildings, dating from 1887 into a new-build facility.

The home is divided into suites, each with its own lounge and dining room, creating a 'community within a community'. The en-suite bedrooms have a flat-screen TV and 24-hour nurse call system. Ground-floor bedrooms open directly onto patios in the courtyard or garden. Outside, there are herbal, sensory and butterfly gardens, with plenty of seating to relax and spend time with friends and family on warmer days.

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Care Provided by Bowes House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha King (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Bowes House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,916
    • Self-Funded Nursing Dementia Care from £1,999
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,916
    • RESPITE Self-Funded Nursing Dementia Care from £1,999

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bowes House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking on-site


Bowes House Reviews (176)

Total of 176, showing 41-60
9.8

Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.

Overall Experience

  • 139
  • 35
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Date Published

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8
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140

Review from C C (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional - the care shown by the nurses, the standard of the facilities and the daily schedules have been brilliant and taken the worry out of looking after my mother in her final years.

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Review from H M (Wife of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my thanks enough to the staff on Barley. They looked after my husband right to the end. It helped me come to terms with my loss. We were married for over 62 years and I took care of him and loved him deeply for all that time and the staff on Barley took over from me and I can't thank
them enough.

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Review from J B (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled into a routine. She is joining in with activities and enjoys her food. The staff keep me informed of progress on a daily basis when I ring Mum every day. I feel happy that after six months, she is finally enjoying life again, with company around her.

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Review from Paul C (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Bowes House for two weeks respite in November. She was initially unsure about staying, however, soon changed her mind after a couple of days and loved her stay. The staff were excellent and made her feel at home and included in all activities. She became more energetic and social
whilst staying.

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Review from Joanne S (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bowes House have been truly amazing. Nothing is too much for them and they have provided my mum with amazing care and a new lease of life.

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Review from Laura W (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially contacted Bowes House, when we were in crisis with my father. From the very first telephone call, right through to when my father sadly passes away, every single member of staff we came into contact with was professional, compassionate and caring. We could not have wished for a more peaceful
end for my father. Thank you to all the staff, you are a very special group of people.

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Review from Vianne C (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have one bad word to say about Bowes House. I have worked in the care system and I wish that all homes were like here. The building is clean, bright and doesn't smell of over-boiled cabbage. All the food is fresh and cooked in their own kitchen, the residents have a choice of two mains and
two desserts every mealtime. It has a cafe where residents and their friends and family can all enjoy a cuppa together, even a bar. There's activities during the day if a resident wants to join in. Today I saw a man come to sing live and some ladies were up and dancing, it's a very happy environment. The rooms are comfortable and warm, ensuite/wet rooms and cosy. The staff go above and beyond to make your loved ones feel like nothing is too much to ask for. The few members of staff that I was personally involved with, from management to cleaning, felt like family (I will miss them). I wish I could give it more stars, very highly recommended.

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Review from Leanda E (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Bowes House after a long period in the hospital, it made such a difference to be able to visit her in such a lovely environment and so reassuring to know she had the privacy and quiet of her own room having been on a ward for so long.
All the staff I came into contact
with were lovely, and caring, and treated mum with empathy and respect.
You made a very difficult time as comfortable as it could have been.

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Review from E S (Friend of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting a friend at the care home, which I have done many times and was lucky enough on the latest occasion to arrive while activities were on and was able to see the amazing work the staff do. All so friendly, going the extra mile to ensure all residents have a good time and are well looked
after. Well done to all the staff.

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Review from Gillian T (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted about two months ago. He is doing much better since he arrived and has been able to get out of bed. The staff are lovely and friendly and helpful. I would recommend Bowes House.

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Review from Karen W (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent six weeks respite in Bowes House. During her time there, Mum was treated with respect and she received excellent care. All my dealings with the arrangements for her stay were dealt with promptly and efficiently with the utmost professionalism. This was our first experience of a care home
and I would not hesitate to go back to Bowes House if it was needed. Thank you.

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Review from Susan L (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Bowes House. Although her memory is fading, she is always pleased to have visitors and is very positive about her new home. The staff went above and beyond the call of duty to allow us to visit (from New Zealand), at the end of lockdown. We had a private place to meet with
masks, other ppe and sanitiser after lateral flow and temperature checks. Everyone is kind and friendly and I can't commend the facility highly enough.

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Review from Julie L (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Bowes, for over five years and is happy and content at the place she calls home. The staff at Bowes are what makes it such a special place. The care and kindness shown to all residents, is excellent and helps ensure the residents are able to maintain the best possible quality
of life. Thank you, Bowes House, for all that you do to look after Mum, we appreciate all that you do.

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Review from J W (Resident) assisted by family/friend published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent a number of weeks recovering after an operation. I only can say that it has been a great experience. All the staff are wonderful and caring. I have gained my strength and confidence and made many new friends. The food is excellent, the activities are really enjoyable, and I've enjoyed the
time having coffee with family in the cafe. Thank you, everyone, in the Barley Unit; you are all wonderful!

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Review from Paula T (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bowes House has been a godsend for my mum. The staff are the most understanding people I have ever come across. They obviously adore their jobs. Their attention to detail is amazing. The upkeep of the home is above and beyond. I feel very happy having Mum here, as I live 600 miles away. I know she
is in good hands.

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Review from Paul T (Son-in-law of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy mother in law. Well-fed, well looked after. The best place she can be. Excellent!

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Review from J M (Daughter of Resident) published on 23 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed a great improvement since the new manager arrived. Today is my mum's 94th birthday. The staff have made this such a special day for her. She's has decorations and a cake, and will have a decorated table at lunchtime. She said that she is very spoilt. This is an example of the care that
the home gives to each resident and to the families of the residents. I would not hesitate to recommend Bowes House.

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Review from M P (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received such amazing care with a great deal of dignity and respect during her time at Bowes House which was so lovely to see and know which also helped and eased the family's thoughts and feelings. All of the staff and carers were fantastic and would always help and listen and I will forever
be so grateful for those looking after mum. You are all amazing people for what you do and words cannot express my feelings. Thank you.

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Review from J N (Friend of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed at the kindness everyone showed us; nothing was too much. Our friend was looked after in a lovely room and everyone made his last days peaceful and comfortable.

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Review from H B (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my mother, a resident of Bowes House was taken unwell and had to be transferred to hospital. The love and care shown by the staff at Bowes House was excellent. Thank you.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.