Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 176 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House care home delivers a variety of services, from short respite stays through to full-time nursing and residential care, as well as specialist dementia care. The Hailsham home blends old and new, incorporating part of the old Victorian brewery buildings, dating from 1887 into a new-build facility.

The home is divided into suites, each with its own lounge and dining room, creating a 'community within a community'. The en-suite bedrooms have a flat-screen TV and 24-hour nurse call system. Ground-floor bedrooms open directly onto patios in the courtyard or garden. Outside, there are herbal, sensory and butterfly gardens, with plenty of seating to relax and spend time with friends and family on warmer days.

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Care Provided by Bowes House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha King (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Bowes House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,916
    • Self-Funded Nursing Dementia Care from £1,999
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,916
    • RESPITE Self-Funded Nursing Dementia Care from £1,999

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bowes House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking on-site


Bowes House Reviews (176)

Total of 176, showing 61-80
9.8

Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.

Overall Experience

  • 139
  • 35
  • 2
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Date Published

176
5
8
36
140

Review from B I (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mothers end of life care in September 2021 was extremely good and gave our mum dignity and respect in her last days. The staff were attentive, supportive and welcoming ensuring our mothers needs were met.
In addition the support they gave us as a family at this time was compassionate and respectful.
General guidance and information of our mothers health was communicated well.
The team leaders, management, activity workers , care workers and reception all played a part in allowing our mums passing to be free of pain and comfortable. Thank you

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Review from Sharon P (Daughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and nice environment. More help is needed with Mum's personal care and hair washing, cutting her nails etc. The staff may need more training to encourage.

Reply from Samantha Debenham, Personal Assistant at Bowes House

Thank you for taking the time to submit your review of Bowes House – we were very happy to read your kind words about the team and environment at the care home. In regards to your mum’s personal care, thank you for raising your comments around this - we are always happy to discuss care needs, and one of the team will be in contact. Thank you again for your testimonial, and please let us know if you have any other questions or comments and we’ll always be happy to help.


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Review from E D (Respite Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful time at Bowes House. The staff have been so kind and caring. The food has been excellent. I have enjoyed trips out on the minibus. I will be back as soon as I can. Thank you for everything.

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Review from Glynis G (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Bowes House for 4 years. She was loved by all the staff and was always well cared for. She was treated with respect and dignity as her health declined over the years. (died 24th July). Whilst mum was able, she really enjoyed the activities, particularly the music events. I have no hesitation
in recommending Bowes House to those with loved ones who now need assistance.

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Review from R S (Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House is very welcoming and attentive, I have no complaints. I have been comfortable and well looked after during my stay.

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Review from S D (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic, the staff at Bowes House have all been brilliant. The staff on Mum's unit treat her with care and respect and all go the extra mile to keep her safe and comfortable. Infection control has been excellent. The Management's new ideas and systems are welcomed and appreciated.

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Review from Mike C (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had become extremely anxious, and really needed somebody with her 24 hours a day, something that I couldn't achieve for her. Bowes House seemed to me to be the gold standard for care locally, and in a very short period of time my mother was admitted, but because of the Covid lockdowns she
had to isolate herself initially, which was not an ideal start. It took her several weeks to find her feet at Bowes House, but suddenly she was back to her normal self, laughing and smiling in the Skype calls we had. She immersed herself in the many activities and made many friends, staff as well as residents. But then about four weeks later she passed away, peacefully. This was unexpected, but at least I have the comfort that I don't think that I could have done much better for her towards the end of her life, and she really seemed to enjoy those last four weeks.
One other point, I feel that all the staff knew my mother as a person, and they seemed to very much enjoy her for who she was.

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Review from Keith G (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old mother, who has vascular dementia, has been a resident at Bowes House for over four years. My mother continues to receive excellent care from a wonderful team. All the staff deserve the highest praise. My mother is always treated with dignity and is always kept clean and presentable.
The CEO and management team also deserve praise, especially in these very difficult times, for keeping us well informed and facilitating visits at the earliest opportunity. The new manager’s introduction of monthly relatives Zoom meetings is welcomed. Varied daily activities have continued to be provided by the lifestyle team and the weekly video calls with our relatives have been very helpful.

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Review from Ian R (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After doing some research and speaking with friends who had the experience of Bowes House, our family decided to choose the nursing home for our father. He needed palliative care after he spent six weeks in hospital. I can’t thank the staff enough for their care for dad and support for our mother and
myself in allowing us to visit him the weekend before his passing and to allow us both to be with him when he sadly passed away after a short two-week stay.
The sad thing is that he was too ill to appreciate his surroundings. During the difficult times we are all experiencing, the staff were amazing and couldn’t have done more to keep us informed of dad’s condition and always helpful when we called. I have to thank in particular the staff on duty during the late afternoon, evening and night of dad’s passing, so professional and caring, I couldn’t imagine a better place for dad to spend his last days. It will be lovely to visit as a family to thank all the staff when things improve.

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Review from M M (Respite Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Bowes House following a fall for respite care. I have found the care excellent and the staff have been so helpful and supportive. Nothing has been too much trouble for them.

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Review from Jade S (Granddaughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was admitted into Bowes House in the winter, during the pandemic as she could sadly, no longer live alone, due to her deterioration. The care and compassion that has been shown to my Nan by the care and management team has been amazing. They have provided weekly facetime calls, to enable us to
still interact during these strange times and she is interacting with the activities and is not alone. We know Nan is being looked after by the very caring staff. The buildings and facilities are well maintained and most of all, clean. The staff are so helpful and very supportive, not only to my Nan but also to us, as a family.

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Review from Michael L (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Bowes House for a few weeks in October 2020 until he passed away. The staff provided care, compassion and flexibility for him in his last few weeks. They kept us informed of important updates, consulted us about important decisions to do with his health and medication, whilst also
providing suitable advice. I could always find someone to give me information when I rang up to find out how my Father was doing. I particularly wanted to thank a staff worker for his expertise, sensitivity, and understanding. He was prepared to have a frank conversation with my father and his wife about his condition, which was valuable preparation for the end of life. I also wanted to thank the staff worker who was on duty when my father passed away, he was attentive to my father. Thank you.

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Review from Margaret S (Regular Volunteer) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in a retirement complex quite close to Bowes House and have visited in the past as a member of a local church group, and for various open house events in the past. I have always been impressed with the facility. Imagine my surprise when on Valentine's Day I had a knock on the door and was given
a beautifully packaged heart-shaped biscuit donated by Bowes House. It was such a simple, yet profound gesture and the biscuit was absolutely delicious. It says a lot for the manager and staff that they could look beyond their own residents and reach out to the local community. A very big thank you

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Review from Paul M (Nephew of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Bowes House for nearly a year. I was worried that the residence we had chosen would be suitable for my Aaunt’s needs. A year on I am very pleased with the choice we made. I can’t speak highly enough of the attention, care and support everyone at Bowes has shown and continues to do
so especially during this pandemic. Well done Bowes House. Strength and honour as they say.

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Review from A T (Wife of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management at Bowes House continue to be a great support to us as a family at this most difficult time. We are unable to be with our loved one and give them a much-needed hug, but we know that the staff are their "stand-in-family" for us, which is an enormous comfort. Thank you to you
all.

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Review from Brenda W (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Bowes House from May 19 until she passed away in October this year. She had always said she didn't want to go in a care home, so the decision to move her to Bowes House was not an easy one. With the amazing support and care she received she was settled and happy within 2
weeks, she spent the last months of her life with fulfilled days and happiness.
The buildings and facilities are very well maintained and above all clean. But most importantly for us, she was looked after by the kindest most caring staff, we could not have been happier with the love and kindness they gave mum. This became even more important when Covid hit and they became her family. I would not have any hesitation to recommend this care home and the lovely team that work there, some I know have been there a long time which speaks for its self. If you are looking for a care home you could not do better than Bowes House.

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Review from Yvonne S (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House staff looked after our mum with the greatest care and love until her death last month. I cannot thank them enough for enriching her life and making her so happy. They were with her at the end as we couldn't be because of Covid but we knew she was in kind and loving hands. Thank you is hardly
enough and I would thoroughly recommend this lovely place.

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Review from David H (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bowes House have worked hard during the period of lockdown to keep relatives in touch with residents. It has been a lifeline for me to be able to have video calls with my mum twice a week so that we can see each other. Generally, the staff have done an excellent job in keeping residents
safe and well cared for during really difficult times for everyone.

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Review from Jan M (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult and worrying time, Bowes have helped mum to make a video call to either myself or my sister every week. Mum tells us that she is happy and that she is being given great meals. It is comforting to see that she looks happy and well. She regards the staff as her friends and often
tells us how lovely they are.

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Review from Bill A (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all of the staff at Bowes House, Hailsham, and particularly those in "Meadow", for their professionalism and kindness in caring for my mother during the Covid-19 crisis. It has been a comfort during this difficult time, when direct contact with mum is impossible, to know that she
is being so well looked after. Thank you!

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.