Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 176 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House care home delivers a variety of services, from short respite stays through to full-time nursing and residential care, as well as specialist dementia care. The Hailsham home blends old and new, incorporating part of the old Victorian brewery buildings, dating from 1887 into a new-build facility.

The home is divided into suites, each with its own lounge and dining room, creating a 'community within a community'. The en-suite bedrooms have a flat-screen TV and 24-hour nurse call system. Ground-floor bedrooms open directly onto patios in the courtyard or garden. Outside, there are herbal, sensory and butterfly gardens, with plenty of seating to relax and spend time with friends and family on warmer days.

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Care Provided by Bowes House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha King (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Bowes House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,916
    • Self-Funded Nursing Dementia Care from £1,999
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,916
    • RESPITE Self-Funded Nursing Dementia Care from £1,999

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bowes House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking on-site


Bowes House Reviews (176)

Total of 176, showing 81-100
9.8

Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.

Overall Experience

  • 139
  • 35
  • 2
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Date Published

176
5
8
36
140

Review from Pam F (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for better care for my mum. All the staff are excellent. During the lockdown the carers have been going the extra mile to make sure the residents still keep to a routine, still doing quizzes etc. They have arranged face to face WhatsApp calls which has been great. I really can't thank
them enough for amazing dedication.

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Review from J S (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this has been a difficult and worrying few months I have taken great comfort in knowing that my mum is being cared for in the best place possible to meet her needs. She has been resident at Bowes House for many years so the staff know all her needs and preferences and I know that their standards
of care is excellent. We have been kept well informed of her progress and had a video call which was very reassuring to see Mum looking so well. As well as local contact with staff from Bowes House, the Company CEO has given regular email updates which have given a calm, considered overview of the challenges at this difficult time.
I cannot thank all the staff at Bowes House enough for looking after Mum so well.

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Review from Tim P (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Bowes House for 3 years and specifically during COVID lockdown. I have as with every other relation/visitor been unable to visit but have both been regularly kept up to date with her status by phone conversation/facetime and from the management by letter with overviews of the situation.
The staff have been very welcoming and helpful particularly when the vagaries of modern technology and a distant face can confuse an Alzheimic mind. They have obviously also maintained a very high professional standard in the face of adversity and for that we both warmly thank them and admire their efforts. May Mum's and all the carers' lives return to normality as soon as possible .

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Review from Gill D (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people at Hailsham, the staff do an amazing job. Meadow is not the easiest wing to work in, but the staff are kind, caring and patient, I cannot praise them enough. Over the years, 5 years if memory serves, I have never had to complain about the standard of care and I have had no worries over
the lock-in period that they would take great care of Mum. The senior staff also have always been easy to deal with and do a good job.

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Review from Sharon M (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When describing Bowes House I always say its like a 5* hotel. We are so very happy with the care facilities at the home. It is a great relief to us knowing that Dad is in such safe, caring hands which before coming to Bowes House this was a constant worry for us. We know now that we made the right decision
and wish to thank you all so much for taking such good care of him.

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Review from Cecile W (Wife of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

June was a very difficult month, not only for the staff but also for residents and their families. Bowes House staff have always been ready to answer queries and although visiting was not allowed, they welcomed people to speak to loved ones via FaceTime. They really could not have been more accommodating
even if, at times, it was difficult to get through to the units because of the pure volume of calls.

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Review from L M (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were amazing.

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Review from Gill v B (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bowes House are welcoming and make you feel at ease immediately. They always have time to answer and address any concerns you have. My mother has been treated with respect and dignity whilst being encouraged to join in with activities to help settle in.

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Review from K S (Grandson of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience. Staff seemed attentive and friendly. My Gran seemed happy and there was musical entertainment.

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Review from L T (Resident) assisted by family/friend published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my new home at Bowes House. I see the staff as my friends. We have lots of fun and I am very happy here.

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Review from J C (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process, from the initial visit to moving in went so smoothly. Mum is very happy and settled at Bowes, the team are so lovely and they all work so well together as a team to make every day special for the residents.

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Review from W Q (Wife of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day care - always ready to help. Always use your name. Always keep the resident clean and tidy. Always find time for a few words. Night care sometimes a bit short.

Reply from Samantha Debenham, Personal Assistant at Bowes House

Thank you for your comments and excellent scores – we’ll be sure to pass this onto the team who will be very happy to hear your kind words. In regards to the care at night, I would like to reassure you that we always make sure that we have enough team members on hand to ensure residents are safe and well cared for 24 hours a day, seven days a week – of course, the number of colleagues working at night will be lower than in the day time, as most residents will be asleep, but there is always someone on hand to help at any time. Thank you again for your feedback and please let us know if you have any other questions or comments and we’ll be happy to assist.


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Review from A K (Friend of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come to see my friend every week, she seems really settled now. She has a lovely room and says she is really looked after well. I would like to thank everyone for her care, she is very important to me.

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Review from M S (Son-in-law of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was in for 8 weeks respite care and was looked after very well by all the staff members.
If we needed to do the same or for long term care, we would put Bowed house at the top of the list.

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Review from R P (Son of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although there were a few room cleanliness issues, these were rectified. The care my father had was first class - honest, reliable and professional.

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Review from Jane P (Daughter of Resident) published on 4 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transition to Bowes House has been made very easy by the lovely staff. Putting Dad into care was an extremely difficult decision but the Customer Relations Manager and the care staff have been so supportive and we feel Dad is well looked after.

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Review from Amy P (Granddaughter of Resident) published on 4 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the staff - they are all so friendly and have a lot of time for the residents. They clearly love their jobs and care about the work they do.

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Review from Kathleen S (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can describe Bowes House as a very friendly place. My husband is in the dementia unit and can only say how well he is looked after. The team on this unit are mainly young and amazing they care. I can't look after my husband at home anymore. I feel more than happy to have him cared for in Bowes House.

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Review from Philip T (Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the lack of urgency from the plumbers regarding repairs/hygiene I have no complaints what so ever rather the reverse.

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Review from S B (Friend of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly staff, clean rooms and facilities.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.