Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
Parking on-site
Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.
Review from Colin B (Son of Resident) published on 23 July 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Review from Joanne C (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Johanna R (Resident) assisted by family/friend published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Nikki S (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Glynis S (Ex Family Member) published on 14 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Paula M (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Henry M (Resident) assisted by family/friend published on 4 April 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from David F (Nephew of Resident) published on 14 February 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Val R (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Richard G (Son-in-law of Resident) published on 3 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Lesley P (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mary B (Daughter of Resident) published on 27 November 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Brian J (Husband of Resident) published on 20 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from M S (Relative of Resident) published on 20 November 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Amy Wilson, AD at Bowes House
Thank you for taking the time to submit your review and your scores. I understand that the home manager has been in touch with you regarding some of the points above, and has hopefully been able to alleviate any worries you may have had. We are incredibly proud of the care we offer at Bowes House and our excellent team, which we feel is reflected in our CQC report, reviews on carehome.co.uk and elsewhere, and also our high satisfaction scores for relatives with loved ones in the home.
In regards to staffing levels, I would like to assure you that we always make sure we have the right numbers of team members across all our suites in the home, day and night, seven days a week, in order to run a safe, caring and high-quality service for all residents. There may be occasions where we have to use agency team members, such as to cover colleague holidays or illness, but we are very lucky to have some excellent agency staff who know the home and residents well, so there is always a continuity of care. We also have a dedicated GP that visits the home three times a week as part of his contract, and also attends at other times on request. We work very closely with the GP, as well as other healthcare specialists, to make sure every resident receives the highest levels of care and support whenever they need it and on an ongoing basis as their needs may change.
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Review from Maureen G (Resident) published on 20 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Clive M (Son of Resident) published on 9 October 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from K M (Daughter-in-law of Resident) published on 9 October 2018
Submitted via Website •
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5.0 out of 5
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Review from Henry H (Resident) assisted by family/friend published on 2 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anne-Marie F (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from D H (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2024
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Job Title: Home Manager
I’m passionate about my role and the home.
I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.
Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.
I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.
