Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 176 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House care home delivers a variety of services, from short respite stays through to full-time nursing and residential care, as well as specialist dementia care. The Hailsham home blends old and new, incorporating part of the old Victorian brewery buildings, dating from 1887 into a new-build facility.

The home is divided into suites, each with its own lounge and dining room, creating a 'community within a community'. The en-suite bedrooms have a flat-screen TV and 24-hour nurse call system. Ground-floor bedrooms open directly onto patios in the courtyard or garden. Outside, there are herbal, sensory and butterfly gardens, with plenty of seating to relax and spend time with friends and family on warmer days.

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Care Provided by Bowes House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha King (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Bowes House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,916
    • Self-Funded Nursing Dementia Care from £1,999
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,916
    • RESPITE Self-Funded Nursing Dementia Care from £1,999

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bowes House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking on-site


Bowes House Reviews (176)

Total of 176, showing 141-160
9.8

Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.

Overall Experience

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  • 35
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Date Published

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140

Review from Paul H (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very emotional/stressful time watching my Dad lose his battle against cancer, I can honestly say we couldn't have experienced a more friendly, helpful, courteous service from all the staff.


They were absolutely amazing, we couldn't have asked for any more. This was much appreciated. Thank

you so much.

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Review from Amanda H (Granddaughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a difficult time, I was concerned about my Grandad going into a care home, but I was completely wrong. Bowes House was outstanding; such a friendly and welcoming place. My Grandad didn't have long left and we got a call one night to go there immediately. 4 days later, we hadn't left..
Bowes House
provided us with food, blankets, somewhere to sleep so that we didn't have to leave. We never expected that treatment. Their generosity made such a horrible time a bit more bearable. Their actions meant my nan got one last night next to her husband and we were with him as he took his last breath.

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Review from Carol V (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident twice a week and find the staff to be caring and competent. There are many activities for the residents to enjoy and they appear to be happy. I could recommend Bowes House to anyone and often do!

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Review from T L (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. My friend seems very happy and well looked after. Most of the staff are very welcoming. From what I see it is a very happy environment.

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Review from Janet W (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care during his stay at Bowes House. He arrived from the hospital in need of respite care, having been bedfast for a month. He is now able to stand and walk a little way and his appetite has improved. The standard of food is very good with plenty of choices. I have
been very pleased with the general ambience of Bowes House - it is modern and clean but homely and relaxed too. All the care staff have been kind and helpful and have met all his needs with great cheerfulness.

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Review from Tracy K (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad, who has Alzheimer's and dementia care at Bowes House 2 years ago and his care has been exemplary. He's now very frail and receiving full-time nursing care. Surrounded by what feels like a group of sweet angels who give him the most amazing care and respect. All the carers are incredibly kind,
thoughtful and professional and extremely sensitive to our feelings to dad in his last few days now and it makes such a huge difference knowing he couldn't be better cared for. Thank you.

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Review from Marilynn H (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being looked after in a way which I could not fault. Without fail all of the staff are kind, considerate and warm-hearted. My father is in the past stages of life and could not be treated with more dignity and respect. I will forever feel grateful to the staff of Bowes House.

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Review from Evelyn S (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outside ordinary impression, but inside could not be more impressive. Facilities are excellent and staff are responsive and polite and treat patients with dignity. Food is excellent and appetising overall. If people have to be in a facility like this, this is the place to be!!

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Review from David W (Son of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have absolutely no hesitation in awarding 'Excellent' for everything below, such was the consistently superb level of care and support afforded to my mum during her (approximately) five months in Bowes House. The staff have been unfailingly professional, compassionate, so caring, sensitive, friendly
and cheerful; they not only looked after mum magnificently but also supported our family equally wonderfully.

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Review from M W (Daughter-in-law of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the magnificent care and support given to my father-in-law by the staff at Bowes House. In addition, to those who worked most closely with him, mention has to be made of the staff more generally (all appeared to know him and speak fondly of him) not least for the kindness,
good cheer, sensitivity and generous time we as a family were lucky enough to receive.

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Review from Greg B (Son-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period of respite last year, my mother-in-law decided that she would like to move to Bowes House on a permanent basis in November 2016. The whole process has been remarkably easy. Mum was offered a wonderful room on the ground floor and commented that she felt at home. The staff, without
exception, have all been super efficient and very, very kind. Nothing is too much trouble. It is a service of reassurance for my wife and myself that all of Mum's needs are being met in a very caring environment.

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Review from Lynda K (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House provided excellent care and support for my father during his last days. We were particularly impressed by the premises and the staff. The management and staff were outstanding.
I was surprised that individual food likes could be catered for. The parking was difficult during busy visiting
periods.
Overall I would not hesitate in recommending Bowes House.

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Review from Derek (Son-in-law of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House has the advantage of being purpose built and that shows in the quality of the rooms and supporting areas and the thoughtful preservation of part of the original Lynn brewery.


I had always commented to my late Mother-in-Law that it truly was like a hotel with a proper reception and public

areas including Lynn's Cafe where tea, coffee, cake and biscuits are always available. The provided rooms easily match those provided in quality hotels. Large, airy well planned and en suite.


She was resident just under 18 months and thrived by being at Bowes House. It was a real pleasure to see her content and enjoying her life.


Throughout that time at Bowes House there was 'the team' providing her nursing care, activity support, hotel services and administration to enable her to enjoy her life. I interacted with key members on a regular basis and the professionalism and humanity shown by them was exemplary particularly during her end of life care.


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Review from Christine T (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a nice warm feeling when you enter Bowes House, you are always made to feel most welcome. Our mother has lived at Bowes House for three years and she is always full of praise for the care the carers provide for her. All the family are grateful for the excellent support our mother receives.
Thanks to all the staff at Bowes House.

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Review from Michael M (Brother of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad to have my sister staying at Bowes house. We saw many places and found this was one of the best.

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Review from Josephine B (Friend of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome. My friend is very happy here, lovely atmosphere with a real sense of community spirit. I'm very happy to know that my friend is in such a lovely place.

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Review from Carol (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit mum I have always found there to be a very calm atmosphere. It feels more like a hotel as you come in. The staff are very caring and friendly. Mum seems very settled here which is great and I have told my family that if I ever need to go in a home I would like it to be like this one.

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Review from Kate H (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suddenly became immobile and needed respite care. The staff at the Bowes House home in Hailsham are extremely helpful, welcoming us on an initial visit and admitting my mother as soon as they could. The GP quickly diagnosed and treated her condition and she is now fully recovered.
Thank you
to all at Bowes House - we are most grateful, and by the way it is a wonderful environment, modern, clean and comfortable.

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Review from Alison B (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came here straight from hospital following RTA and multiple injuries. Rapid, efficient assessment and transfer. Made to feel very welcome and mum settled quickly. Has taken a little while to deal with all mum's problems and co-ordinate with GP and hospital but aware of multiple nature of mum's injuries.
Lovely staff who have developed a good relationship with mum and got to know her. Nursing care very good and attention given to fluids and nutrition.

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Review from Peter B (Son of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, caring and approachable. Mum has settled well into her new environment and now calls it her new home. She is very outgoing and has made new friends in a short period of time.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.