Bowes House

25 Battle Road, Hailsham BN27 1DU
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9.8 176 Reviews
  • Bowes House, Hailsham
The skilled team at Bowes House care home delivers a variety of services, from short respite stays through to full-time nursing and residential care, as well as specialist dementia care. The Hailsham home blends old and new, incorporating part of the old Victorian brewery buildings, dating from 1887 into a new-build facility.

The home is divided into suites, each with its own lounge and dining room, creating a 'community within a community'. The en-suite bedrooms have a flat-screen TV and 24-hour nurse call system. Ground-floor bedrooms open directly onto patios in the courtyard or garden. Outside, there are herbal, sensory and butterfly gardens, with plenty of seating to relax and spend time with friends and family on warmer days.

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Care Provided by Bowes House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natasha King (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Bowes House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,627
    • Self-Funded Residential Dementia Care from £1,717
    • Self-Funded Nursing Care from £1,916
    • Self-Funded Nursing Dementia Care from £1,999
    • RESPITE Self-Funded Residential Care from £1,627
    • RESPITE Self-Funded Residential Dementia Care from £1,717
    • RESPITE Self-Funded Nursing Care from £1,916
    • RESPITE Self-Funded Nursing Dementia Care from £1,999

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Bowes House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • Parking on-site


Bowes House Reviews (176)

Total of 176, showing 161-176
9.8

Bowes House has a Review Score of 9.8 (9.788) out of 10, based on 36 reviews in the last 2 years. Over all time Bowes House has 176 reviews.

Overall Experience

  • 139
  • 35
  • 2
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Date Published

176
5
8
36
140

Review from Deborah C (Daughter of Resident) published on 20 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowes House is a warm and friendly place with a great team and atmosphere. The team worked really hard to ensure Mum's every need was met. Mum had a beautiful room with an en suite wet room, she had a lovely view over the fields. Mum enjoyed socialising with other residents and also using the hair salon
and beautician on a weekly basis. The food was excellent with a good menu choice each day. By the end of her stay at Bowes House Mum had regained her confidence and was able to return to independent living in her own home. Thank you to all the team for making Mum's time at Bowes House so happy. Bowes House is like a 5 star hotel with care.

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Review from Margaret G (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit apprehensive about leaving my husband here and yes it took a while for him to settle, but after a couple of weeks he looks really well. This respite break has certainly relaxed him. There are opportunities here for him to participate if he's interested. The activities member of staff is
brilliant with the way she encourages the residents.

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Review from Barbara P (Daughter-in-law of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has had constant care and 100% attention in the three years has lived here.

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Review from Nigel M (Son of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rooms, well appointed with a nice view. Very friendly and helpful staff. The food served was of the highest quality. The physio team worked in a fun way to get the best out of my mum's rehab.

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Review from Linda C (Niece of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone seemed very helpful and eager to please. Arriving and departing all went very smoothly. I was very pleased that this home was originally recommend to me . Admin staff helpful at all times.

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Review from Daphne S (Daughter of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a series of small strokes and after searching for a home I found Bowes House. The care has been one of excellent. Staff are constant in their care and genuine affection for my mother. Since moving into the nursing section my mother has regained her health so now she is in the residential
part.
She loves the activities and talks fondly of everyone there. I really can recommend this home, it is expensive but seeing how my mother has regained her zest for life again - it is worth it.

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Review from James E (Great Great-Nephew of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly honest caring service. Very approachable staff.

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Review from S H (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Bowes House since 7th February 2015. At first for several months she found it difficult to settle in as she has always been so independent. However she is very settled and joins in all the activities that are available.

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Review from Linda B (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for a period of respite care. The standards at Bowes House including the staff cannot be faulted. Excellent, well done Bowes House.

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Review from Doris S (Daughter-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has enjoyed her stay at Bowes House. Meals have been very good, she has put on 7lbs. Staff have been excellent.

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Review from Rebecca W (Granddaughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the level of care, kindness and support for both residents and family members. My grandmother was given a dignified and happy end and we could not have asked for more. Everyone here is lovely and has such a good understanding of people.

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Review from Harriet G (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here from 5 weeks in hospital where she had lost a lot of weight and wasn't eating. The care in Bowes House has been fantastic. The staff are caring and sensitive. Mum liked the food and felt very secure. I cannot thank everybody enough.

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Review from Chris H (Son of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring, efficient and kind staff. I would certainly recommend this care provider.

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Review from G C (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I am more than satisfied with my mum's care and her well-being, as a resident of Bowes House. I do have some minor concerns with her care in relation to a pressure sore she developed last year. I cannot fault the nursing care she received I just feel that ever since this sore developed,
the home has been extremely over cautious about her time out of bed, which has had a possible detrimental effect on her happiness and well-being by interacting with the other residents. She has to have a gluten free diet due to suffering with this and I feel the diet options are a bit limited.

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Review from J P (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Bowes house for their excellent care of my mother in law. Their care was always first class, and nothing was too much trouble.

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Review from Alred D (Resident) assisted by family/friend published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole my experience has been good. But on occasions some of the staff lack compassion.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Bowes House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Bowes House is calculated as follows: ( (334 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 416 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowes House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Natasha

Natasha King

Job Title: Home Manager

I’m passionate about my role and the home.


I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.


Before joining, I’d worked in independent care homes for ten years. I wanted to stay in the care sector while developing my skills and career. Care UK really helps you to progress.


I think my proudest moments at Care UK were being nominated for the Team Leader of the Year award in the Care UK Residential Care Services Awards, and then being promoted to my current role.