We accept both socially funded residents and private residents.
If you are a socially funded resident, we ask for a third party top up of £49/week.
If you are unsure on whether you could be socially funded, please do not hesitate to call Fiona our Senior Manager and she will be able to advise you.
Abbeycliffe welcome viewings at any time, however, it is recommended that you phone up the manager first to check when is best for her to show you around.
When visiting a resident, Abbeycliffe kindly ask that you avoid meal times (breakfast 8.00 to 10.00, dinner 11.45 to 13.00 and tea 15.45 to 17.00). Thank you.
There is a secure care park to the rear of the property and street parking to the front (where the main reception is).
Abbeycliffe Care Home has a Review Score of 9.9 (9.893) out of 10, based on 11 reviews in the last 2 years. Over all time Abbeycliffe Care Home has 41 reviews.
Review from Diana S (Friend of Resident) published on 6 February 2025
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4.0 out of 5
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Review from Susan W (Daughter of Resident) published on 6 February 2025
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5.0 out of 5
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Review from Stephanie S (Daughter-in-law of Resident) published on 29 November 2024
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5.0 out of 5
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Review from Cindy C (Friend of Resident) published on 23 September 2024
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
What a fantastic review, thank you so much! We are so pleased to hear that you feel your friend is well looked after, we know it can be such a daunting time for everyone involved. Your friend is well settled and enjoys your visits, thanks again!
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Review from Alison L (Daughter of Resident) published on 29 July 2024
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
What a wonderful review; thank you so much! It's always so lovely to hear such positive feedback, and we are so very pleased that you and your mum are enjoying your experience of Abbeycliffe so far. Thank you.
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Review from Elizabeth H (Daughter of Resident) published on 26 March 2024
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Overall Experience
4.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you for taking the time to review Abbeycliffe. We would agree that your mum has settled in well here and has made lots of friends. Thank you.
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Review from Damian B (Son of Resident) published on 30 January 2024
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you for your amazing review! Your mother has settled in well and is now very familiar with the home. We are pleased to hear that you are happy with the services she is receiving and that you have recommended us. Thanks again!
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Review from Jean R (Daughter of Resident) published on 20 July 2023
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Jean, thank you very much for your kind words. We are pleased to hear that you are happy with the care your mum receives here at Abbeycliffe. We believe that your mum is also very happy and content here, and she is always first in line to have her hair done on a Wednesday. Thanks again!
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Review from A P (Daughter of Resident) published on 19 June 2023
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you for rating us five stars in all areas and for your fantastic review. We're pleased to hear that you and your parents are happy with Abbeycliffe. They appear to be content and have made many friends here. Thanks again.
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Review from K J (Sister of Resident) published on 16 June 2023
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you for your review. We enjoy your visits too!
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Review from M L (Daughter of Resident) published on 22 May 2023
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you for your wonderful review. We're pleased to hear you enjoyed your visit and you can rest knowing that your mum is well cared for. Your mum is very settled here and is her usual self when she puts on a bit of make-up before coming down for breakfast. We look forward to you visiting Abbeycliffe again soon. Thanks again!
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Review from S G (Daughter of Resident) published on 26 July 2022
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you for your wonderful review. We agree that your mum has settled in well and enjoying herself. She has a great relationship with the other residents and staff, and we think she will be very happy here for many years to come. Thank you for choosing Abbeycliffe.
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Review from Terence W (Son of Resident) published on 15 July 2022
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you very much for your truly wonderful review, Terence! It's lovely to hear that you have peace of mind now that your mum is with us. Your mum has a great sense of humor and we all have a great relationship with her. Thanks again.
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Review from Lesley G (Daughter of Resident) published on 27 June 2022
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you very much for the fantastic review, Lesley. It's lovely to hear such kind words about our staff and that you feel your mum has settled well at Abbeycliffe. She has found comfort in sitting in the conservatory with her new friends and she is very happy here. Thank you for choosing us to look after your mum, it is a pleasure to have her as part of the Abbeycliffe family.
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Review from Gillian A (Daughter-in-law of Resident) published on 29 June 2021
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Gillian, thank you very much for your excellent review. It's great to hear that you are happy with the care your mum has received and despite of being in and out of isolation, she has certainly settled in well. We are confident that she will be very happy here and has already made lots of friends.
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Review from Hazel P (Relative of Resident) published on 29 June 2021
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Hazel, thank you very much for taking the time to fill out a review card and for your kind words. We are pleased to hear that you are happy with the service your relative is receiving and that you have a good relationship with the staff. We will always be at hand if you or your relative needs anything, thanks again.
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Review from Sara S (Daughter of Resident) published on 19 February 2021
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Hi Sara, thank you very much for your excellent review. We are pleased to hear that you feel your mum has come on and made great connections. She has certainly settled in well and made lots of friends. Your mum enjoys all of our social activities and she appears to be very happy here. Thanks again.
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Review from Christine W (Daughter of Resident) published on 19 February 2021
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Overall Experience
4.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Hi Christine, thank you very much for your excellent review. We are pleased to hear that you feel your mother is well looked after. She has settled in well and we look forward to your visits when government guidelines allow us to. Thanks again.
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Review from Helen M (Daughter of Resident) published on 27 February 2020
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you very much, Helen, for your lovely words. We are very pleased to hear that you felt reassured and that the staff made you and your mother feel welcome. Abbeycliffe always do their utmost to ensure a resident continues to feel safe and secure within their new home and so we wish your mum a long and happy time with us.
Thank you again for taking the time to write us a fantastic review.
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Review from L B (Niece of Resident) published on 27 February 2020
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Overall Experience
5.0 out of 5
Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home
Thank you very much for your wonderful comments and excellent review. Your aunt is a lovely lady and we believe she is well settled and enjoys her stay with us. We are pleased to hear that this puts you at ease and that you value the staff and management team that look after her. Thank you very much.
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The Review Score of 9.9 (9.893) out of 10 for Abbeycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Abbeycliffe Care Home is calculated as follows: ( (117 Excellents x 5) + (14 Goods x 4) ) ÷ 131 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbeycliffe Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2023
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Job Title: Senior Manager/Director
Joined: 2013
Fiona has dedicated her career to the care profession and has over 15 years of experience. She started off her career working for Salford Royal Hospital and was soon promoted to the Ward Sister. When Fiona opened Abbeycliffe in 2013 as the Registered Manager, she used her experience to transform the home into a friendly, family-run Residential Care Home that has since gained an excellent reputation. When the home became fully established, she appointed Hayley as the Registered Manager and pursued her new role as the Senior Manager. Fiona's responsibilities include auditing, HR, recruitment and ensuring compliance with laws and legislation (policies and procedures), etc.
Job Title: Registered Manager
Joined: 2015
Hayley has dedicated her career to the care profession and has over 30 years of experience in the industry.
She came to Abbeycliffe as Deputy Manager in 2014 and was soon promoted to Registered Manager. Hayley has become a highly valued member of the company and has continued to achieve high standards for the home.
She is responsible for all aspects of the day-to-day operations within the home, including managing staff, promoting residents’ rights, ensuring the quality of service meets national care standards, and providing information, advice and support to residents, families and staff, etc.
Job Title: Deputy Manager
Joined: 2015
Michelle is a highly qualified Deputy Manager with over 25 years in the industry. She is responsible for the smooth running of the home and is always happy to answer any questions you may have.
Job Title: Business Manager/Director
Joined: 2018
After achieving a bachelor's degree in Commercial Management, and working part-time as a Care Assistant, Sonia joined the family business in 2018. As the Business Manager, Sonia is responsible for managing company budgets, forecasts, home improvements, procurement, and dealing with all other business matters. Sonia is also our Activities Co-ordinator and is now responsible for all upcoming activities and events.
