Abbeycliffe Care Home

50 School Street, Radcliffe, Manchester M26 3BP
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9.9 41 Reviews
  • Abbeycliffe Care Home, Manchester
Abbeycliffe is a family run business with over 40 years' experience in the caring profession. It is rated by the CQC as 'GOOD' (February 2023) and is registered for up to 40 residents.

Abbeycliffe has a team of fully trained staff to provide excellent standards of care to the elderly, 24 hours a day. They are on hand to ensure that the specific needs of each resident are met and that they are always treated with respect, dignity and compassion. As part of the service, the team assists with daily living activities such as dressing, bathing, toileting, laundry, medication, activities and provide nutritional meals.

All bedrooms have an en-suite and are fitted with a nurse call system. Residents are free to relax within the communal areas of the home. This includes the elegantly furnished lounge, a private lodge, an on-site hair salon, a large dining room and a bright and airy conservatory overlooking the beautiful garden.

Abbeycliffe will continue to strive for excellence in care and ensure that they always provide uncompromising comfort and a sense of well-being for residents.

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Care Provided by Abbeycliffe Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care

Good to Know

  • Owner
  • Abbeycliffe Ltd
  • Person in charge
  • Hayley Kempton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Abbeycliffe Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £960 – £960
    • Self-Funded Residential Dementia Care £960 – £960
    • RESPITE Self-Funded Residential Care £960 – £960
    • RESPITE Self-Funded Residential Dementia Care £960 – £960

  • We accept both socially funded residents and private residents.


    If you are a socially funded resident, we ask for a third party top up of £49/week.
    If you are unsure on whether you could be socially funded, please do not hesitate to call Fiona our Senior Manager and she will be able to advise you.
  • (these prices are only a guideline, please contact Abbeycliffe Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Abbeycliffe welcome viewings at any time, however, it is recommended that you phone up the manager first to check when is best for her to show you around.


    When visiting a resident, Abbeycliffe kindly ask that you avoid meal times (breakfast 8.00 to 10.00, dinner 11.45 to 13.00 and tea 15.45 to 17.00). Thank you.


  • Parking

  • There is a secure care park to the rear of the property and street parking to the front (where the main reception is).


Abbeycliffe Care Home Reviews (41)

Total of 41, showing 21-40
9.9

Abbeycliffe Care Home has a Review Score of 9.9 (9.893) out of 10, based on 11 reviews in the last 2 years. Over all time Abbeycliffe Care Home has 41 reviews.

Overall Experience

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Review from Helen T (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the devasting decision to put Mum in a care home, my brother and I arrived at Abbeycliffe unannounced. Having looked around several care homes, we immediately knew this was the one. The manager welcomed us with open arms, showed us around all areas and answered all our questions. There was
a real, happy vibe about the place. Mum has now been there a month, she's eating again, her room and all communal areas are spotless. Mum hasn't been easy to care for, but the staff have been amazingly patient with her and her care has been exceptional. I would like to take this opportunity to thank every one of the staff from Abbeycliffe - you are angels.

Reply from Fiona Jackson, Director and Business Manager at Abbeycliffe Care Home

Thank you Helen for your wonderful review. We are so pleased to hear that you are happy with the service and care that you and your mother have received so far. Your mum has settled in very well and we know she will be very happy here. We will pass on your thanks to the staff by displaying this review on the notice board. Thanks again for taking the time to write us an excellent review.


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Review from Mark M (Nephew of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt spent the last 12 months of her 91 years at Abbeycliffe.
Throughout her stay, she was looked after so well by amazing staff who always seemed as though they would go that extra mile to ensure the residents and their visitors enjoyed their stay.
The facilities matched the staff with cleanliness
and the appropriate ambience always being maintained.
As a family, we would without hesitation recommend Abbeycliffe to anyone looking for a place for their loved ones in their time of need in confidence that they are being looked after in the way they would want
Well done Abbeycliffe and keep up the great work.

Reply from Fiona Jackson, Director at Abbeycliffe Care Home

Mark, thank you ever so much for your kind words. We are delighted that we could meet your aunt's care needs and that you found Abbeycliffe to be the perfect place for her. Your aunt was a pleasure to look after and we will all miss her dearly. Our thoughts are with you and your family at this very difficult time and we would love for you to keep in touch - our door is always open. Thanks again for your fantastic review.


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Review from Norma W (Daughter of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking for a Care Home choosing the one you think will be the best for your loved one is a huge task. Like choosing a new home you know instinctively when you walk through the door if this is the place for you or in my case the right place for my mother.
I had to try and put myself in her shoes so
to speak and decide where I thought she would feel safe, be well cared for and be happy in the remaining years of her life. Unfortunately during to fragility and rapidly deteriorating health my mother's residency at Abbeycliffe was short-lived. During the 6mths that she was there, she was very well cared for by the 'Abbeycliffe' family and was extremely happy, just what any daughter would wish for her mother.
Management are very approachable, staff very caring and friendly to all, nice rooms, good food, good laundry service. If looking for a Care Home in Radcliffe or the surrounding area look no further as Abbeycliffe ticks all boxes.
Thank you Abbeycliffe.

Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home

Thank you Norma for your kind words. We know how daunting it can be choosing a care home for a loved one but we are very pleased to hear that you were extremely happy with the care that your mum received here at Abbeycliffe. She was a lovely lady and we are missing her very much. You know our door is always open and we would love to see you again sometime. Take care, and thanks again for your excellent review.


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Review from Christine S (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, staff, kitchen, laundry staff always approachable, always helpful. Not enough activities but overall excellent home. Clean, presentable, communication.

Reply from Sonia Woods, Director and Business Manager at Abbeycliffe Care Home

Hi Christine, Thank you for your excellent review. We are delighted to hear you are happy with Abbeycliffe for your mum. I’m sure you’ll be pleased to hear that as of last week I am the new activities coordinator and so I will be ensuring more activities will be available for our residents and especially now that we’ve got our activities table in the main lounge. Thanks again, Sonia Woods


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Review from Judith E (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

12 months ago, my independent, beautiful 96-year young Mum was diagnosed with mixed dementia. I was filled with dread. What happens now? For Mum's safety, residential care became the only option. Abbeycliffe Care Home was suggested, I can honestly say our life-line. No matter how busy, many questions
on dementia and Mum's care have always been answered and assurance given. The management and staff are truly committed to care for their residents. Due to the level of support, Mum has blossomed and is more like herself. Nothing is too much trouble for the staff and there is always someone there if needed. Mum has a new home where myself and family are welcome.

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Review from Beryl K (Wife of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident there for some time. He is very well cared for in every aspect of his life. All the care staff are excellent I go every day so if there was anything untoward or to complain about I would see this. The staff are like family and you do feel part of the Abbeycliffe family.
His room is tastefully decorated with co-ordinating curtains and bed linen. He has a spacious on suite.


The staff paint the ladies nails every week if they require them to do so. There is Bingo every week with support from the staff. Occasional singers and outings.


There is an open door policy to speak to the Owner and the manager who will always sort out any query you may have.


There is always a daily menu from the excellent cook who will accommodate all diets and I have been invited to eat with my husband. And always a good cup of coffee awaits you from the cook.


A Hairdresser is available and there is a small salon.


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Review from S W (Daughter of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial viewing of the home to settling my mother in and the continuous ongoing care provided at Abbeycliffe Care Home, it has been professional and caring approach at all times. Nothing is ever too much trouble. The manager has kept me informed about any issues concerns in relation to my mother's
health. During the first two weeks, appointments had been made for new hearing aids, teeth and glasses and the GP had visited.
Mum is settled and I don't know what I would have done without the staff at Abbeycliffe Care Home. Thank you.

Reply from Sonia Woods, Director at Abbeycliffe Care Home

Thank you very much for your kind words. We are delighted to hear that your mum feels settled with us and we love having her as part of our Abbeycliffe family.


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Review from Julie S (Daughter of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always worried about my mum going into a residential home as you hear such horror stories.
But since she has moved into Abbeycliffe Care Home my mum has blossomed. I have got my mum back the mum I haven't seen for quite a few years!! She is now so happy and relaxed and her wicked sense of humour
has reappeared. Mum and I can't praise the staff highly enough they are so kind and caring and the meals are lovely so much so that mum has regained her appetite and actually put on weight. Abbeycliffe is the best decision we ever made.

Reply from Sonia Woods, Director at Abbeycliffe Care Home

Thank you ever so much Julie for your excellent review. We always do our best to meet everyone's individual needs and we are very pleased to hear that you are happy with the care that we provide for your mum. Thank you very much.


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Review from Aileen G (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Abbeycliffe Care Home from February 2014 - October 2017. She was cared for very well by all the staff and I had no complaints in the three and a half years she was there. I had peace of mind from the day she went in until the end.
All her needs were met. The staff were extremely friendly
and was made to feel very welcome. I would like to say also the last few days she was poorly before she died and the staff looked after her excellently and were very caring to her and ourselves. I would not hesitate to recommend Abbeycliffe Care Home.

Reply from Sonia Woods, Director at Abbeycliffe Care Home

We are very grateful for your excellent review Aileen. You mother was a pleasure to look after and we were very sad to see her go. All the best!


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Review from Margaret C (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are wonderful. Dad's health has remained very stable while here.
They always keep us updated, always take time to talk if we would or need to.
It was given us great peace of mind.
Always willing to help and listen.

Reply from Sonia, Director at Abbeycliffe Care Home

Thank you very much for your lovely review, Margaret. It has been our pleasure looking after your dad.


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Review from B K (Husband of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, care and compassion my wife received during her stay at Abbeycliffe was outstanding. Every single member of staff made it clear how much they thought about her and many went out of their way, often staying beyond shift times, to look after her.
I could not in anyway find fault in the way
she was treated throughout her stay.
In particular, her end of life care was wonderful. She slipped away peacefully and trouble-free largely due to the constant attention from Abbeycliffe staff.
I feel blessed that I chose Abbeycliffe for her care.

Reply from Sonia Woods, Director at Abbeycliffe Care Home

Thank you very much for this excellent review. Feedback is greatly appreciated. It was a pleasure to look after your wife and we were sad to see her go.


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Review from Tracey M (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has vascular dementia and has been part of the Abbeycliffe family since 2014 and quite frankly I cannot say enough good things about this wonderful care home. Abbeycliffe is the perfect example of how a care home should be run. Extremely professional and competent with the right balance of compassion,
respect and heart and this applies to every single member of the Abbeycliffe team. My Mum is now receiving the most amazing end of life care for which I am beyond grateful.

Reply from Sonia Woods, Director at Abbeycliffe Care Home

Thank you very much for taking the time to write us this wonderful review. It has been our pleasure to care for your mother and we are thinking of you and your family during this difficult time.


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Review from D F (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, it's a caring place for mum to be, the staff are very nice and do a great job. There are one or two staff members that on my observations are not as attentive to the residents, however, mum has been happy. Just little things like laundry mixed up or glasses going missing, but overall, it's
been and is a lovely place for mum to be.

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Review from Ingrid M (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has only been here for a few weeks but already we are feeling part of a new family/community. The staff are very welcoming even though they are busy looking after residents. The residence is kept clean and tidy and is a pleasure to visit. Mum says the food is nice and loves the coffee. She
also says the staff are very kind and patient and nothing is too much trouble for them even though they are always busy. A safe place for our mum to stay.

Reply from Fiona Jackson, Senior Manager at Abbeycliffe Care Home

Hi Ingrid,


I am very pleased to hear that your mother is enjoying her stay with us, we do try very hard to promote a family atmosphere to make everyone feel at home.


I'll make sure we keep up the good work with the coffee too!


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Review from Andrea U (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

About Abbeycliffe; my Mum says, "It's lovely!".
The nurses are very nice and can't do enough for her.
As a family, we are very happy to have found such a caring, friendly environment for Mum.

Reply from Fiona Jackson, Senior Manager at Abbeycliffe Care Home

Hi Andrea,


Thank you very much for your kind words, it is very much appreciated. I am very happy that your Mum is enjoying her stay with us.


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Review from Julie W (Daughter-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard of care - well done Abbeycliffe.

Reply from Fiona Jackson, Senior Manager at Abbeycliffe Care Home

Hi Julie,


Thank you very much for your kind review, it is great to hear that you are happy with our services.


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Review from John (Son of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the treatment and much-improved quality of life that my Mother has received in her four years of residency at Abbeycliffe Care Home Radcliffe.


Not only has the necessary residency of my Mother been a godsend for her it has given me and all of her family true peace of

mind and happiness instead of what I am confident would have been depression for all.

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Review from Barrie W (Friend of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been attending on my friend for the past three years on a weekly basis. When she was admitted as resident she was unsure and medically in disarray. From day one, improvement was seen from the care and attention given by the home. The premises are spotlessly clean, there is always ample time given
to the residents so as to reassure them that all will be well. The food given is acceptable and adequate, it is regular morning, noon and night (evening meal). The staff are very friendly and try, where possible to create activities to help the days pass. I have assisted in the past in fundraising which is used to provide outings for those able to go on them.

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Review from Lesley T (Daughter-in-law of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming, friendly and always happy to help. My mother in law is happy and settled. We had a few problems when my mother in law first went in the home and they were handled with professionalism.

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Review from A D (Daughter of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeycliffe is a warm, safe and comfortable home. I am happy to leave my elderly mother in their care. Very caring and professional.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Abbeycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Abbeycliffe Care Home is calculated as follows: ( (117 Excellents x 5) + (14 Goods x 4) ) ÷ 131 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeycliffe Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Fiona

Fiona

Job Title: Senior Manager/Director

Joined: 2013

Fiona has dedicated her career to the care profession and has over 15 years of experience. She started off her career working for Salford Royal Hospital and was soon promoted to the Ward Sister. When Fiona opened Abbeycliffe in 2013 as the Registered Manager, she used her experience to transform the home into a friendly, family-run Residential Care Home that has since gained an excellent reputation. When the home became fully established, she appointed Hayley as the Registered Manager and pursued her new role as the Senior Manager. Fiona's responsibilities include auditing, HR, recruitment and ensuring compliance with laws and legislation (policies and procedures), etc.


Hayley

Hayley

Job Title: Registered Manager

Joined: 2015

Hayley has dedicated her career to the care profession and has over 30 years of experience in the industry.


She came to Abbeycliffe as Deputy Manager in 2014 and was soon promoted to Registered Manager. Hayley has become a highly valued member of the company and has continued to achieve high standards for the home.


She is responsible for all aspects of the day-to-day operations within the home, including managing staff, promoting residents’ rights, ensuring the quality of service meets national care standards, and providing information, advice and support to residents, families and staff, etc.


Michelle

Michelle

Job Title: Deputy Manager

Joined: 2015

Michelle is a highly qualified Deputy Manager with over 25 years in the industry. She is responsible for the smooth running of the home and is always happy to answer any questions you may have.


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Sonia

Job Title: Business Manager/Director

Joined: 2018

After achieving a bachelor's degree in Commercial Management, and working part-time as a Care Assistant, Sonia joined the family business in 2018. As the Business Manager, Sonia is responsible for managing company budgets, forecasts, home improvements, procurement, and dealing with all other business matters. Sonia is also our Activities Co-ordinator and is now responsible for all upcoming activities and events.