We accept both socially funded residents and private residents.
If you are a socially funded resident, we ask for a third party top up of £49/week.
If you are unsure on whether you could be socially funded, please do not hesitate to call Fiona our Senior Manager and she will be able to advise you.
Abbeycliffe welcome viewings at any time, however, it is recommended that you phone up the manager first to check when is best for her to show you around.
When visiting a resident, Abbeycliffe kindly ask that you avoid meal times (breakfast 8.00 to 10.00, dinner 11.45 to 13.00 and tea 15.45 to 17.00). Thank you.
There is a secure care park to the rear of the property and street parking to the front (where the main reception is).
Abbeycliffe Care Home has a Review Score of 9.9 (9.893) out of 10, based on 11 reviews in the last 2 years. Over all time Abbeycliffe Care Home has 41 reviews.
Review from D B (Son of Resident) published on 21 January 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.893) out of 10 for Abbeycliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Abbeycliffe Care Home is calculated as follows: ( (117 Excellents x 5) + (14 Goods x 4) ) ÷ 131 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbeycliffe Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Senior Manager/Director
Joined: 2013
Fiona has dedicated her career to the care profession and has over 15 years of experience. She started off her career working for Salford Royal Hospital and was soon promoted to the Ward Sister. When Fiona opened Abbeycliffe in 2013 as the Registered Manager, she used her experience to transform the home into a friendly, family-run Residential Care Home that has since gained an excellent reputation. When the home became fully established, she appointed Hayley as the Registered Manager and pursued her new role as the Senior Manager. Fiona's responsibilities include auditing, HR, recruitment and ensuring compliance with laws and legislation (policies and procedures), etc.
Job Title: Registered Manager
Joined: 2015
Hayley has dedicated her career to the care profession and has over 30 years of experience in the industry.
She came to Abbeycliffe as Deputy Manager in 2014 and was soon promoted to Registered Manager. Hayley has become a highly valued member of the company and has continued to achieve high standards for the home.
She is responsible for all aspects of the day-to-day operations within the home, including managing staff, promoting residents’ rights, ensuring the quality of service meets national care standards, and providing information, advice and support to residents, families and staff, etc.
Job Title: Deputy Manager
Joined: 2015
Michelle is a highly qualified Deputy Manager with over 25 years in the industry. She is responsible for the smooth running of the home and is always happy to answer any questions you may have.
Job Title: Business Manager/Director
Joined: 2018
After achieving a bachelor's degree in Commercial Management, and working part-time as a Care Assistant, Sonia joined the family business in 2018. As the Business Manager, Sonia is responsible for managing company budgets, forecasts, home improvements, procurement, and dealing with all other business matters. Sonia is also our Activities Co-ordinator and is now responsible for all upcoming activities and events.
