Himley Manor Care Home

133 Himley Road, Dudley DY1 2QF
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9.5 46 Reviews
  • Himley Manor Care Home, Dudley
Himley Manor Care Home offers a residential care service in a welcoming environment with skilled and caring staff.

Trained staff work hard to give residents the personalised care and attention they need while enabling them to live fulfilling lives.

Members of staff are part of the National Dignity Council and promote dignity throughout the home - dignity champions provide support to residents and staff.

The care home has a variety of activities for residents to enjoy.

Home-cooked meals are prepared for residents to enjoy each day, special dietary needs also catered for.

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Care Provided by Himley Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sammi Care Homes Ltd
  • Person in charge
  • Tracey Pearson (Manager)
  • Admission Criteria
    • Local authority & Private
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Himley Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £970
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £900

  • Dependent on room with or without en-suite rooms.
    Dependent on care needs.
  • (these prices are only a guideline, please contact Himley Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected meal times


  • Parking

  • Ample parking on site


Himley Manor Care Home Reviews (46)

Total of 46, showing 21-40
9.5

Himley Manor Care Home has a Review Score of 9.5 (9.506) out of 10, based on 21 reviews in the last 2 years. Over all time Himley Manor Care Home has 46 reviews.

Overall Experience

  • 26
  • 18
  • 1
  • 1
  • 0

Date Published

46
3
9
21
25

Review from S H (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was really happy at Himley Manor Care Home every time I asked her she said she loved it there. Staff were so kind and caring and went above and beyond to look after her. Mum would join in with some of the activities, she especially liked to have a sing-song. It is very clean and has no "care
home" smell. Overall it is an excellent care home and I would like to thank all of the staff and managers for the care they gave to my mum.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you so much for the kind words, they are really appreciated. We will all miss your mom so much, she was a lovely lady.


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Review from Ian R (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very good with my father, the manager explained exactly what they needed from me to help keep him comfortable which helped a lot. All areas I saw were clean and tidy and had 'no care home smell'. The room was a little tired and worn but was clean and functional.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your feedback we very much appreciate it to enable to improve our services. We are currently in the process of updating bedrooms with new furniture. It was a pleasure to care for your father.


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Review from P F (Daughter of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank them enough, nothing is too much trouble. My mum has been different since she's been here. Their care is 100% and everybody is so kind too. It's a brilliant home.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your lovely review and kind words, as always we strive to provide quality care. We appreciate your feedback and I will pass it on to the team.


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Review from J H (Son of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had Mum in the home for four months. I have witnessed exceptional care for her. The staff are excellent from the management to the carers.
The surroundings have improved over this period and most areas are now newly decorated and are fresh and clean.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your valued feedback, it is pleasure looking after your mum and all the other residents within the home.


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Review from M D (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first I was not sure about this care home, especially as I did not want my Mom to be in care, I thought she could be looked after at home. I was wrong. It's not great looking from the outside and the garden really needs tidying. However, it is very clean (no care home smell) and the standards of
care are exceptional. This care home deserves the highest possible praise and the dedication of all staff is amazing, beyond belief.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

We are really grateful for your feedback and thank you for your kind words. It is a pleasure to have the care that staff provide and the dedication they show to their roles praised. We will be looking at the gardens and outside of the home when weather allows. Once again thank you.


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Review from Ian D (Son of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at the home for nearly a year now, a big improvement on her previous (short term) accommodation as there are no issues with visiting and access to see her. Senior carers and management seem caring, professional and attentive to her needs. The only issues appear to be around meals which
are not always that great or appropriate for her nutritional needs and sometimes simple things like an afternoon cup of tea are missed (and she looks forward to this and biscuits). The fact she won't leave her room does make it harder on staff I appreciate, many have tried to persuade her to explore the facilities - but sadly all have failed (as have the family). The room could be better but is generally good enough - at least her window has been repaired. The draws in particular are starting to look a bit worn. Those are the only real negatives though, generally speaking, this is good care home and she is well looked after there.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your feedback which we have taken on board. We now ask daily choice of meals required and I hope the issue with cups of tea on an afternoon has been resolved. We have currently purchased new bedroom furniture for one room to gain feedback on suitability and will be changing bedroom furniture on a rolling basis in the new year.


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Review from William P (Respite Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay in Himley Manor Care Home has been wonderful, the staff have been absolutely brilliant. Very helpful and friendly and always cheerful. The food is excellent, well cooked and well presented.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your kind words, it was a pleasure looking after you.


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Review from A G (Brother of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standards are quite good. Meals could do with improving everything seems to be served up together and hot meals soon go cold. Staff are friendly and helpful.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your comments which are always used to improve services for our residents. Meals are served hot daily directly from the kitchen at mealtimes.


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Review from L B (Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Himley Manor Care Home is welcoming. It has a clean, safe and fresh environment for residents. The care given to my relative is good. Staff and management are very helpful and hardworking. Meals are good and there are facilities for residents to enjoy company and activities. The phone system could be
improved for relatives wishing to residents in the house as calls are not always picked up and to go to answerphone or cut off. The home has improved with upgraded decoration in communal areas. Rooms of relatives could do with a bit of improvement with new fixtures/fitting/(carpets, lampshades and visitors chairs).
Thanks to all staff for help given to my relative.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

That you so much for your valuable feedback it is very much appreciated so that we can continually improve our services. We will address the issues with the phone and have currently had a new system put in place. Once all communal areas have been addressed we will be starting on resident room upgrades.


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Review from Kevin P (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always polite and helpful, my mother was very happy in the home and appeared well cared for during her time in the home.
The staff are always polite even when they are always very busy.
I would like to say many thanks for all they have done. Best regards.

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Review from Valerie H (Husband of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been made welcome and are so pleased I can visit anytime. In my opinion, the home has a good service of care for residents. the home is kept very clean and all the staff really care for the residents to the best of their ability.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your lovely feedback. I will pass your thanks on to all the team.


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Review from Z F (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came ot this care home in March 2021. The manager and staff have been nothing but welcome and friendly. Nothing is too much trouble and my dad is always clean and presentable. He is well cared for. The home is bright and colourful and welcoming for young children to visit relatives. The tea
room for visiting has been decorated and is a lovely homely setting to visit relatives. The manager has worked hard to make this home a happy environment.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you for your kind words. I will ensure the team here at Himley Manor are aware of you kind and thoughtful feedback.


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Review from R F (Cousin of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period that my cousin was a resident at Himley Manor Care Home there have been a lot of changes, particularly in terms of home managers and staff since June 2018. All changes have brought improvements in all aspects as noted in my observations below.
During the last few months of her life,
my cousin could not have been treated with more kindness, respect and dignity. Everyone at Himley Manor Care Home deserves our thanks for all their hard work.

Reply from Tracey Pearson, Manager at Himley Manor Care Home

Thank you so much for your response and it was an honor to care for such a lovely lady, she will be sadly missed.


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Review from T B (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Himley Manor Care Home has been very good to my Mum. The staff have been extremely helpful when Mum has had to have medical intervention, especially as she doesn't like to say when she has a problem.

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Review from Martin B (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very polite, friendly and always helpful, especially during Covid visits. Dad always appears well looked after in his dress and always looks clean.

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Review from Carole H (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident in early January 2021. Because of lockdown, I was unable to settle her in but the staff were extremely nice and welcomed her and made her feel settled. The management were easy to contact and put me at ease about my mom. She has settled well, staff are all kind and friendly.
My mom looks a lot better since she has been a resident. I have been able to visit now and the staff say she is doing really well. I am very pleased.

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Review from Janet O (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was looked after to a very high standard. The care assistants who I met all seemed lovely and very caring and kind. They spoke to my mother very sweetly. My mother has stated that everyone who worked there was really nice, and she would happily go back for more respite. I'm very impressed
with Himley Manor and have no hesitation in commending them.

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Review from C M (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of this review, Mum was at end of life and used very few facilities.
Staff were very caring answering all our questions, treated us with kindness and respect.
At Mum's passing, all carers were extremely respectful and were part of our extended family.
So kind and caring, not just a job
to them.

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Review from H A (Niece of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for five years and could not have received better treatment. She was very happy and died peacefully. She was always treated with care, kindness and her dignity was respected.

Reply from Val Bunn, Registered Manager at Himley Manor Care Home

Thank you for kind words and thank you also for giving us the opportunity to care for your Aunt.


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Review from Anthony G (Brother of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved into Himley Manor four and a half years ago and settled in very well. However, it soon became apparent that there were problems with staff and even management leaving. Happily, that has now changed and under the leadership of our new manageress, things have changed very much for the
better. Meals are good, and care from the staff is very good.
Anyone looking for a home for their relative or loved one should not base their decision solely on the CQC 2019 report. Go to the home, talk to the manager and staff then make your decision.

Reply from Val Bunn, Registered Manager at Himley Manor Care Home

Thank you Anthony, for your review, whilst we accept there is still room to improve, it is always good to read that relatives can see the changes we have made and are happy with the care their loved ones receive. It is also good to read that the care their loved ones receive is now meeting with relatives approval and that the service delivery has improved. It is also encouraging for us to see you are advising others to come to the home and see for themselves rather than going off the CQC report.


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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Himley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.506 for Himley Manor Care Home is calculated as follows: ( (163 Excellents x 5) + (56 Goods x 4) + (24 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 249 Ratings = 4.506

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Himley Manor Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (6)

Tracey

Tracey Pearson

Job Title: Registered Manager

Joined: 2020

I began working in the care sector in 1997. Whilst working in my first care home I also worked in the area's local hospitals and gained a wealth of knowledge and experience.


During my career, I completed my Registered Manager Award in 2010 and gained degrees in Leadership & Management Level 5 and Strategic Management Level 7.


In 2009 I took my first Registered Managers position and have worked in a number of dementia care homes since.


I came to Himley Manor in November 2020. I am extremely proud to be the Manager of Himley Manor Care Home and also its hard-working staff team. I firmly believe that to work in care you have to CARE, it is a passion not just a job and I look for this in potential new staff during recruitment.


I am responsible for the operational running of the home. This covers all aspects of care delivery including managing the team of staff within the home to uphold standards and most importantly ensure our resident's care needs are met.


My favourite aspect of my job role is getting to chat with the residents and seeing them smiling daily.


Stephanie

Stephanie Green

Job Title: Deputy Manager

Joined: 2024

I began my career in care in 2013 working as a part-time care assistant in a nursing home. I spent the next 9 years improving my skills and knowledge and gaining experience and was promoted to Senior Carer and Care Administrator. In this role, I was responsible for creating and maintaining care plans, risk assessments, auditing and reviews of residents' needs as well as the training, induction and mentoring of staff.


I worked as a deputy manager in a residential home for a year before coming to Himley Manor in February 2024. I assist the Registered Manager Tracey with the day-to-day running of the home, providing support to staff to ensure the care and services provided are of a high standard and enabling us to meet required regulations.


I have completed my NVQ Levels 2 and 3 in Health and Social Care and achieved a Level 4 Diploma in Adult Care in 2018. My next step is to complete my Level 5 qualification in Leadership and Management to build on the care and management skills I have already. I have extensive training in a range of different aspects of health and social care, including a Level 2 Certificate in the Principles of Dementia.


Himley Manor is a friendly home full of caring and hardworking staff who put residents first and go above and beyond to meet their needs. My favourite part of working at Himley Manor is seeing the residents being well looked after and the joy the staff get from caring for and interacting with them.


Jade

Jade Handley

Job Title: Senior Care Assistant

Joined: 2024

I started working at Himley Manor in May 2024. My job involves giving medication to residents, manging staff and making sure residents stay happy and healthy. I have worked in care for many years since I left school. I hold an NVQ Level 3 in Health and Social Care and have many other qualifications relevant to my role.


My favourite part of the job is socialising with the residents, feeling a sense of achievement after a day's work. I enjoy being part of the team and working with


Carole

Carole Hyde

Job Title: Family Representative

Joined: 2022

My mom has been a resident at Himley Manor since January 2021. She is very well cared for by all of the staff who are kind and friendly and work to a high standard. The home is well maintained, always clean and tidy and you are always made to feel welcome.


I started volunteering 18 months ago, as I wanted to give something back to the care home for taking care of my mom. I help with activities, organise fund-raising raffles and competitions and help with the Summer and Christmas Fetes. This allows us to provide entertainment for the residents - they love a sing and dance!! It is a pleasure to talk to the residents and have a chat with all the staff.


Aydin

Aydin Seker

Job Title: Maintenance

Joined: 2023

I started working at Himley Manor in April 2023 and was employed as maintenance. I enjoy keeping the home safe and tidy and I'm always busy doing odd jobs to make sure everything is as it should be. I complete PAT testing on all electrical equipment, make sure the gardens and carparks are kept tidy and do general everyday maintenance around the home. I am responsible for painting and decorating the home to keep it looking fresh and welcoming. I am also trained in Fire Safety.


I enjoy working at Himley Manor and interacting with the residents every day. I like to know that I am doing my job to make the home a safe place for everyone.


Carole

Carole Harris

Job Title: Head Cook

Joined: 2018

I am the head cook and I have worked at Himley Manor since 2018. I am responsible for running the kitchen, managing staff and making sure standards are kept high. We proudly hold 5 stars following a recent inspection from Environmental Health. I enjoy working in the kitchen and making sure the residents are having food they enjoy including homemade puddings and snacks! I have worked in the care industry since 1993 and been working in catering since the age of 14. My favourite part of the job is seeing the residents enjoying their meals.