The Chestnut Lodge

18-20 London Road, Tonbridge TN10 3DA
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9.5 39 Reviews
  • The Chestnut Lodge, Tonbridge
The Chestnut Lodge Care Home is a 60-bed residential care home, which supports those living with dementia. The home opened in 2013 and has recently had a refurbishment.
Many residents are living with a diagnosis of dementia and the team at Chestnut Lodge support their residents to be as active and independent as they can be. There is a large communal area that offers a pub, a café and an activities area. There is a designate activities team that encourages residents to continue with their hobbies and interest such as exercise, singing and flower arranging.
There is an onsite hairdresser where the residents can visit and enjoy some pampering. The home also offers quiet corners where residents can read a book or take a nap.
All food is freshly prepared at the home and there is a chef that ensure that individual dietary need is met. Residents enjoy afternoon tea and a natter in the café.

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Care Provided by The Chestnut Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Tonbridge Care Ltd
  • Person in charge
  • Kelly Butler (Manager)
  • Admission Criteria
    • Admissions Monday - Friday only
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for The Chestnut Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,786
    • Self-Funded Residential Dementia Care from £1,786
    • RESPITE Self-Funded Residential Care from £1,786
    • RESPITE Self-Funded Residential Dementia Care from £1,786

  • Excluded from the standard fees are additional services i.e. Hairdresser, Chiropodist, Audiology, opticians, dentist, Excursions, toiletries(we have an inhouse shop)
  • (these prices are only a guideline, please contact The Chestnut Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors will be required to complete a LFT Covid Test on arrival to the home prior to their visit. LFT Covid tests can be completed at home by the visitor however, they must register the test prior to their visit and evidence the result on arrival.


  • Parking

  • Free parking available to the front and side of Chestnut Lodge


The Chestnut Lodge Reviews (39)

Total of 39, showing 1-20
9.5

The Chestnut Lodge has a Review Score of 9.5 (9.483) out of 10, based on 27 reviews in the last 2 years. Over all time The Chestnut Lodge has 39 reviews.

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Review from T W (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have peace of mind that my mum is now safe and being very well cared for.
All the staff are very accommodating of my mum's needs and personality traits.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for providing us with your Feedback. We appreciate and value all feedback.


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Review from H M (Niece of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful and welcoming care home. All staff go beyond expectations. Happy residents who speak highly of this care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback, very much appreciated and lovely to hear that we go beyond expectations for our residents.


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Review from John H (Partner of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been at The Chestnut Lodge for a while. I must say that with every visit all the staff have been wonderful, so friendly and helpful.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback. We value and appreciate all feedback.


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Review from Glen W (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at The Chestnut Lodge, Tonbridge for over 4 years. During that time I visit often at irregular intervals and have always found Dad to be well looked after and the staff to be kind and friendly. Today, my mother and I attended a Christmas meal put on for us by the staff for
the residents and their families. The room was beautifully decorated, down to tiny details, the meal was well prepared and the attention paid to us by the staff was exemplary. Overall, the Christmas meal was, in my experience, totally consistent with how Chestnut Lodge functions, the work and attitude of the staff and the level of care and communication I have witnessed. I would recommend Chestnut Lodge to anyone needing care for a loved one.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your very kind review. Thank you for attending a Christmas event, we very much enjoyed having everyone. Lots of laughter and fun were had by all.


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Review from Neil J (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, well kept place for my mum to live and enjoy life. All the team are amazing, so friendly. I feel Mum enjoys living at The Chestnut Lodge and I have the peace of mind knowing she is being so well looked after in this lovely residential home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you Neil for your kind review rating and sharing your experience.


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Review from H M (Daughter-in-law of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love this place, especially the very friendly and caring staff. It's so reassuring that the health and well being of my aunt and mother-in-law in such good hands.
There's also always great communication from the staff - keeping me informed and up to date.
My aunt is very happy and comfortable enough
to call it her home. Since she's been at The Chestnut Lodge, she has gained her confidence. My mother-in-law has late-stage dementia but is settled and her needs are met.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your fantastic and positive feedback.


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Review from A M (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and supportive. Mum is happy at Chestnut Lodge. The family are very happy with the care home.

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Review from C D (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very distressing time, the team at Chestnut Lodge couldn't have been kinder to my mother and to myself. The carers worked hard at making my mother as comfortable as she could possibly be. The whole team, from reception who were cheery and welcoming, to the hardworking care team, and managers who
were so kind when it was needed. They truly put the caring into their care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your feedback, we were only too happy to provide support at this distressing and difficult time.


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Review from Victor S (Brother of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful, just a nice place, I am glad that my sister is here. Thank you all.

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Review from G S (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with Mum's care, the staff are lovely and approachable. If I have had any concerns - they have been acted on immediately.
My mum is very happy and settled and I have good communication with all staff, management and carers.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your lovely comments, we appreciate you taking the time to leave us a review.


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Review from J B (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is comfortable and well looked after. home is clean and well-run, the room is clean and tidy, she likes the food she likes the dogs coming in, she has a choice of activities she eats well most of the time.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback, very much appreciated.


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Review from C J (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in The Chestnut Lodge for two years. He has always had the best care possible. All the staff are caring and professional and I am completely satisfied that he is being looked after extremely well.

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Review from Lee B (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care mum gets is amazing.
The staff are very friendly. The home is clean and tidy and management staff are brilliant. The security is great.
You can always park.
They do lots of activities to keep mum occupied.

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Review from G E (Sister of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My connection with Chesnut Lodge has until recently been from a distance. I am a resident from overseas and have only recently arrived for a visit. Chestnut Lodge staff have been friendly and welcoming. My brother is comfortable in his room and I believe being well looked after.

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Review from P L (Sister of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in residence for one year. I am pleased to say that my brother has settled well and contented. Staff have been supportive of myself and family. They have responded well to requests for treatments or other concerns I had for my brother.

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Review from Caroline B (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a warm welcome to new residents at Chestnut Lodge and my mum settled in quickly. The management staff are exceptional, so friendly and helpful, and make things so much easier for relatives at a difficult time. The care staff are friendly, supportive and genuine in the care they provide to the
residents. The home is a well adapted building providing good access on all levels, and the bedrooms are clean, fresh and airy with en-suites. Above all, the care provided here is excellent, delivered in a compassionate and authentic way. There are lots of smiles that greet you from the manager and receptionist, to all the care staff on duty. I have no hesitation in recommending this care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your review. We are honored to have had the pleasure of supporting your mum at this time and wish both you and mum all the best for the future.


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Review from Phill G (Husband of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife passed away recently, have been at Chestnut for 2.5 years.
I can never thank the staff enough for all their patience and dedication. No matter their job. They all carried it out with a smile and compassion and a few tears as well, especially in the last couple of days.
Thank you so much for
helping me as well.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your kind words. It was our pleasure to provide care and support not only to the client but to you and your family. You will always be part of our Chestnut Lodge Family and always welcome.


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Review from M M (Wife of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy there. The carers were lovely so caring and they kept him so clean. He had quite a long beard and they managed to shave it off. He would never let me shave him so I was so pleased as he looked 10 years young. It was a pleasure going to visit him as he always had a smile on
his face. If I ever wanted another respite I would certainly send him to this lovely care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback. It was a pleasure to take care of your husband for his short respite stay. Looking forward to his next visit.


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Review from Andrew P (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a relatives’ meeting recently and was very impressed, the manager spoke from the heart and showed real passion and pride for the care home and the people in it. All of the relatives in the meeting had positive feedback about their loved ones' improvement since being in Chestnut Lodge. I attended
the barbecue after the meeting, the kitchen staff made fab burgers and coleslaw. I watched the interactions between staff and other residents and felt there was really genuine care. The staff interacted and chatted with all residents and paid special attention to everyone’s needs. This care home has a real family feeling, the staff are so caring, kind, and professional. I really feel Dad is being looked after as I would look after him. I would definitely recommend it if you are wondering where would be best for your loved one.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your positive feedback! Working in partnership with residents, staff, and relatives and being transparent with everyone supports us to be able to provide a high level of care. We are very happy that you enjoyed our recent barbecue and hope to see you at our next event.


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Review from Michael P (Brother of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff do their best in caring for their residents. The food is good and fresh. Could do with more stimulation for those residents who need it.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback. We encourage all of our residents to attend our extensive activity program. However, all residents are offered a choice and if they decline then we must respect their decision. 1-1 activity is provided to ensure inclusion.


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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for The Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for The Chestnut Lodge is calculated as follows: ( (195 Excellents x 5) + (102 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 319 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chestnut Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Kelly Butler

Job Title: Registered Manager

Joined: 2019

Kelly Butler is an established Care Manager working in the sector for 18 years. She has a wide range of experience including Domiciliary Care, Learning Disabilities, Nursing and Residential Care settings and a previous experience of assessing for health and social care services.


Kelly holds NVQ Level 5 and retains the registered managers award.


Kelly is passionate about Chestnut Lodge, delivers high standards of care and provides individualised care to all our residents.


No image found

Louise Newton

Job Title: Deputy Manager

Joined: 2021

Louise has worked within the care sector for over 18 years, she has developed her knowledge and experience in a number of areas including: Palliative Care, Elective Surgery, Care Homes and the Community.


Louise believes in offering the highest standards of care to our service users and recognises the importance of building and maintaining a rapport with all relatives and healthcare professions in order to achieve this.


Louise has completed her Level 3 in Health and Social Care.


Frequently Asked Questions about The Chestnut Lodge

What types of Care is The Chestnut Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chestnut Lodge provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Chestnut Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at The Chestnut Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chestnut Lodge to the centre of Tonbridge?

0.9 mile(s) as the crow flies, distance by road may be significantly further.