Review from Brenda S (Wife of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Dean Wood and I knew he was happy straight away although very ill. The staff made him very welcome and well looked after. He was always clean and tidy. He enjoyed the meals. I found the staff to be excellent and ready to talk to me. He has passed away now but I'm so pleased

we chose Dean Wood. Thank you to all staff. My husband passed peacefully.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your kind words. We are so sorry for your loss but really hope knowing that he was well cared for at Dean Wood is of comfort to you now.

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Review from W S (Wife of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

Putting my very sick husband into a care home was a decision I had hoped never even to make as I had considerable concerns regarding care, medical facilities etc. However, within a very short space of time, I felt I could relax regarding these various concerns. I was pleasantly surprised by the very

sympathetic care he received. It became clear that a cheery family atmosphere operated on the ward. Sadly, my husband passed away within two months of admission but I could not fault the care there.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your feedback. We are so sorry for your loss. Hopefully, the excellent care your husband received at Dean Wood made a very difficult time a little easier for you to bear.

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Review from Derek A (Respite Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

Overall, my experience was very good. I enjoyed most meals and the service was good. A major positive for me in wanting to exercise my knee was the rooftop facility. There was also a nice lounge if I wanted a change of scenery inside. Although I was on the residential floor, a large percentage of the

residents had dementia for which the care was focussed, I was surprised some of the carers had not dealt with TEDS before. No ice packs were available and when obtained no freezer on the floor so often had to wait for one. Pleased there was a toilet seat riser. I realise staffing is difficult but two agency workers at night as sometimes happened was not good. Carers' work attitudes varied, 'when the cat was away, mice would play' Communication from management to residents could be improved. Not informed of Covid lockdown.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease in our care and that you felt there was choice in the scenery and areas of the home you could use, especially the rooftop facility. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Dean Wood for your stay.

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Review from Kelly H (Granddaughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience

I would just like to thank all of Dean Wood staff for the excellent care they all provided my nanna during her stay of 7 years. It's not easy as a relative knowing a family member is in a care home but each time I visited it was apparent that Nanna was being looked after and was enjoying, as best she

could, her life with you. She would have her nails and hair done frequently, which made her feel good and staff kept the entertainment going daily, which I know she looked forward to getting involved in.
When it was clear Nanna's passing was imminent, we were so moved by the way the staff dealt with us and her, with respect and dignity. It was also moving to see the amount of staff being upset that Nanna wasn't going to be here much longer. It really showed us that you all really cared.
Thank you also to all of you who organised and served us at Nanna's wake. It was all so lovely. The food, photos, bunting, flowers and generosity spoke volumes as to the calibre of the staff.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad we were able to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from J W (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

Mum spent two weeks in Dean Wood Care Home in July to give us a break. From the start, Bupa was completely professional in providing good advice and support. Mum enjoyed her two weeks holiday and joined in all of the activities and we knew she was safe and cared for. The staff were wonderful. We would

have no hesitation in using Dean Wood again.

Reply from David Mclean, Customer Service Adviser at Dean Wood Care Home

Thank you for taking the time to leave your lovely review. We were glad to help you and your family through such a difficult time when you needed that break and we are very happy to hear you felt at ease with your mum in our care. Thank you for choosing Dean Wood for your stay.

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Review from Carolyn L (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience

My Mum has been at Dean Wood Care Home for 8 months. The staff are very professional, caring and cheerful. The activities are brilliant, really varied, stimulating and fun. It’s a great relief that Mum is being cared for so well.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your review. It is always so nice to hear from family members who feel like their loved one is well cared for.

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Review from Julie J (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My Mum went into Dean Wood Care Home as an alternative to a Hospice for some respite and Pain Management due to her terminal cancer. Straight away she was made to feel at home and the staff were kind and willing to help as much as they could. After a few days, it became obvious that her time was indeed

short and that only Palliative care was appropriate. She was made as comfortable as possible and treated with the utmost dignity and kindness. The staff gave us plenty of privacy and made sure that we knew we could visit at any time and stay with Mum in her room as much as we wanted. On the day that she passed away, we were given every assistance possible and are now so grateful that a time of such sadness for us as a family was made a lot easier by everyone at Dean Wood.
Many heartfelt thanks to all involved in her care.

Reply from Rebecca Kellegher, Customer Service Adviser at Dean Wood Care Home

We appreciate you taking the time to leave us your feedback. We are glad to have been able to support you and your family through such a difficult time. We hope that you can move forward knowing that your Mum received the best care possible.

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Review from Ann R (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience

My mother has been at Dean Wood for 18 months. The room is not clean and I regularly clean her over-the-bed tray which is dirty. Her nails are extremely long and black underneath, I’m having to cut and clean them. Without her main carer, who is excellent, I would remove my mother. She is left in bed

most of the time, and can’t put television on because she does not have the controller with little going on and no stimulation. Very disappointed. I expected to have lunch and maybe tea with my mother but this hasn’t happened.

Reply from Julie Walsh, Customer Care at Dean Wood Care Home

Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns and we understand that the Home Manager has been in touch with you directly to address them. Thanks again, the Bupa team

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Review from Dawn F (Daughter of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience

Mum has been at Dean Wood for just over two years now. It's obviously been an extremely challenging time in many ways for all care homes due to Covid for management, staff, families and residents alike. However, despite that, Mum has continued to receive excellent care, which is no mean feat with somebody

who can often provide her own challenges to receiving care. I will be forever grateful to so many members of staff who are involved in Mum's care and I often feel overwhelmed by the kindness shown to her and its lovely to see how well she gets on with them. I don't think they all realise how much it means and I can't thank them enough. Mum just had her 80th birthday and everybody, especially the activities team, went to so much effort to make it a special day. I won't forget seeing her smiling and singing and lapping up all the attention. The cake made in the kitchens, especially for her, was a work of art. The food seems mostly homemade and her lovely room has a fabulous view!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your lovely review. We are so happy to hear that your mum enjoyed her birthday celebrations and cake. Thank you again for taking the time to write us this review.

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Review from Ken M (Brother of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience

No complaints at all concerning Dean Wood Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for taking the time to leave us a review. We are glad to hear you have no complaints. Please let us know if there is anything further we can do to make your loved one's stay as comfortable as possible.

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Review from D J (Husband of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience

Generally very good and responsive to my wife's needs. Activities are a great benefit to her care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your comments. We are glad to hear that your wife enjoys the activities.

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Review from Sue K (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum came to Dean Wood after having a series of bad experiences so was very apprehensive about going into a home. Being an ex care manager I have high expectations of the level of care for my mum. Well, I have to say Dean Wood were caring, empathetic and also listened to my mum and ourselves. They

were very person-centred, I cannot fault them - especially the deputy and nurse.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your review. It is so nice to hear you describe our care in this way. Thank you for choosing Dean Wood.

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Review from Eileen C (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

Everyone at Dean Wood is very polite, caring and helpful. I know that Mum is being well cared for and all her needs are taken care of. Dean Wood organise a variety of activities and although Mum does not attend all of them, those she does she enjoys.

Reply from Amanda Barnes, Customer Service Adviser at Dean Wood Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel Mum is well cared for in our home and enjoys some of the activities. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Becky D (Friend of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

The home is easy to get to and in a nice position looking over the Downs. I had a nice visit with my friend, the care staff were friendly. I think they were very busy though. I was a bit concerned as my friend seemed a little unkempt and her fingernails were very long but I was assured that they

would put it on the list to cut them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for taking the time to leave your review. I will certainly pass your comments on to the manager to look into. Thank you again.

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Review from F S (Mother of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

The staff are doing their best considering the circumstances.

Reply from Amanda Barnes, Customer Service Adviser at Dean Wood Care Home

We appreciate you taking the time to leave us your comments.

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Review from M B (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

Very good, very convenient, very expensive.

Reply from Amanda Barnes, Customer Service Adviser at Dean Wood Care Home

We appreciate you taking the time to leave us your comments.

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Review from Dee Y (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

My dad was fast-tracked to Dean Wood from hospital. Dad was given all the care he needed in a very professional and caring way the nurses were always polite and kept me up to date with how dad was getting on they are all a credit to the home. All the nurses were amazing but I would like to give an extra

shout-out to one of the nurses. My dad has now been discharged and is back at home still a long way to go. If anyone has any worries about a family member being discharged to Dean Wood they will get the best care.

Reply from Melanie Cope, Customer Service Adviser at Dean Wood Care Home

Thank you for taking your time to write us such a lovely and reassuring review. We are so glad you feel your father was well cared for with us under the care of our lovely nurses. We are happy to hear dad is back home, and wish him a very speedy recovery. Please let us know if there is anything else we can do for yourself or your family at this time.

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Review from Jill L (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

My father was fast-tracked to Dean Wood Care Home from the hospital. It was during lockdown so, so far I have not been inside the home but there has been every effort to help me keep in contact with him, be it balcony visits, then garden visits and now a room visit for 30 minutes. The staff have been

fantastic. There have been two members of staff in particular that have been so kind and helpful. I can't thank them enough. Dad is settled and joining in social activities and is very pleased indeed.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Dean Wood Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from P M (Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

Great place to be in care. Lovely, well-decorated rooms and a very nice 'wet' room en suite. Shower, toilet, washbasin. Plenty of well situated 'grab' rails for using services and good support care around toilet. Soap dispenser very useful.
Nice 'all singing all dancing' bed and very comfortable. Good

and very attentive caring staff, great atmosphere on the' floor'. The food is first class with menu. Choice of two main meals with desserts. There are sandwiches if you want them instead. Soup with supper, laundry service. What more could a 'body' want?

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from James Y (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

My father, who is suffering from advanced vascular dementia, entered the care home in July 2020. Unfortunately, due to the COVID visit restrictions, we have been kept informed on residents’ daily life via social media, phone calls and allocated 30 min visits (social media posts are heartwarming and

really help under the difficult COVID restrictive circumstances). All staff are extremely informative (when visiting or on the phone) on my father's daily activities, general health and care; fully understanding of the upsetting frustrations we as a family are experiencing in regards limited contact. I get a real sense of the respect and dignity my father receives from all members of the staff, which resonates throughout and shines through within my dad’s demeanour, contentment and healthy appearance. The care has been excellent and hopefully, in the coming months, the visiting will improve but understand the COVID boundaries and the challenges this brings.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Dean Wood Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Dean Wood Care Home

Care Provided by Dean Wood Care Home

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Funding & Fees Guide for Dean Wood Care Home

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