Dean Wood Care Home

Warren Road, Brighton BN2 6DA
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9.8 76 Reviews
  • Dean Wood Care Home, Brighton
Dean Wood warmly welcome those in need of residential and nursing care, including people living with dementia or Parkinson’s.

Voted one of the UK’s top 100 luxury care homes 2021, and featured in the prestigious annual 'UK Luxury Care Home Guide', Dean Wood is a modern, purpose-built care facility with fabulous panoramic sea views, state of the art accommodation and facilities. There's a dedicated dementia unit, as well as sensory gardens, reminiscence activity areas and memory boxes, that have all been carefully designed to help those with cognitive issues.

Residents have access to a private terrace and rooftop café where they can enjoy views out to the sea.

As an enhanced service to residents, twice-weekly GP visits are conducted at Dean Wood Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Dean Wood employs professional chefs, who are committed to good health and nutrition. They provide a varied menu of tasty food which residents can choose to enjoy in privacy or socialising with others.

Entertainment and promoting a stimulating lifestyle were in mind when this home was designed.

Dean Wood has its own cinema room, hair salon and therapy room.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Dean Wood Care Home'.

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Care Provided by Dean Wood Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raymond Arnold (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dean Wood Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Kitchenette
  • Visiting

  • The modern, architecturally stunning home was shortlisted for a healthcare design award, and it’s a truly remarkable place to live.


    Perched on the edge of town, the home is three miles from all the attractions of Brighton with its piers (including the i360 ‘vertical pier’), Royal Pavilion, marina and Brighton Racecourse.


  • Parking

  • On-site parking.


Dean Wood Care Home Reviews (76)

Total of 76, showing 61-76
9.8

Dean Wood Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years. Over all time Dean Wood Care Home has 76 reviews.

Overall Experience

  • 52
  • 19
  • 4
  • 1
  • 0

Date Published

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Review from M C (Wife of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is settled and has everything he requires, he mostly loves to wander constantly! He has plenty of companions and is being cared for very well and on the whole is quite happy. Thank you!

Reply from Jayne Duck, Customer Services Administrator at Dean Wood Care Home

Thank you for your review. Glad to hear that your husband has settled in so well and that you can have peace of mind knowing that he is looked after.


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Review from Janet T (Niece of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all care and support. I know my aunt is being looked after the very best.

Reply from Simone Berkeley, Customer Service Advisor at Dean Wood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from B E (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and facilities are super, the staff are very welcoming and we are able to speak to them when required.
My husband is so well cared for, we couldn't do more for him.
We are so pleased we found such a wonderful home.
One problem we had, has now been sorted.

Reply from Simone Berkeley, Customer Service Advisor at Dean Wood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from G S (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor staffing, often easy to see understaffed. Staff don't have time to really care for anyone.
In my 3 years of residence, only 2 outings have been arranged.
Increased availability of hot/cold drinks would be appreciated.

Reply from Simone Berkeley, Customer Service Advisor at Dean Wood Care Home

Thank you for your review. Your comments are extremely important to us and are an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve the service and address the points you have raised.


The Bupa Customer Care Team.


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Review from J E (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfactory as ratings show.

Reply from Simone Berkeley, Customer Service Advisor at Dean Wood Care Home

Thank you for your review, we appreciate your feedback. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from A F (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Shortage of staff.

Reply from Simone Berkeley, Customer Service Advisor at Dean Wood Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team.


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Review from Dawn P (Daughter-in-law of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank the staff enough for the care and attention they provide to my mother-in-law. The staff are very friendly, always smiling and always make time to talk to us and update us on her condition whenever we visit.

Reply from Jayne Duck, Customer Services Administrator at Dean Wood Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David (Husband of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife was only in the care home for a short period (about 4 months) - the care she received from the carers and nursing staff was absolutely first class - they are all, without exception, truly dedicated to their charges.
In my wife's last days I was there almost all the time, and they looked after
her as if she was one of their own family, I cannot praise them highly enough.
It was a very sad and quick ending for my wife but I know that everything was done that could be done for her.
I still visit the nurses and carers every week and will continue to do so because they became part of my family and I will always treat them as such.
They are amazing and they continue to support me by just being there for me to go to when I need to.

Reply from Jayne Duck, Customer Services Administrator at Dean Wood Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is so nice to know that you feel that the staff are part of your family and still visit them I'm sure that they will continue to support you. The Bupa Customer Care team.


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Review from Constance M (Friend of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents and visitors had excellent care and support from all staff, the staff took the time and trouble to find out residents interests and made her stay as comfortable as possible during her last hours. Staff were very caring ad supportive to her close friend.

Reply from Emily Wilson, Customer Service Administrator at Dean Wood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Tina S (Niece of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All management and staff have been most helpful. I have really good peace of mind knowing that my aunt is well cared for and that her interests are also being looked after. I have also been made to feel most welcome when visiting.

Reply from Rose Pickering, Customer Service Administrator at Dean Wood Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Jill W (Niece of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff gave us a warm welcome and have been very helpful on all occasions. The rooms are warm and comfortable with excellent facilities. There a plenty of activities, comfortable lounge an dining room, and a large patio overlooking the sea highly recommended.

Reply from Lydia Waller, Customer Service Administrator at Dean Wood Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J D (Niece of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly helpful in all aspects. The rooms are delightful and comfortable. The, food is amazing and nicely served to residents. Activities are plentiful and varied and most enjoyable. My aunt has enjoyed taking part in and meeting other residents in these activities. Other sundry things
like hairdressing, podiatry, outings and pampering are available on request. In all home from home.

Reply from Lydia Waller, Customer Service Administrator at Dean Wood Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Denise Y (Wife of Resident) published on 5 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff who try and interest the residents on Clarence floor within their limitations. The food is very good and residents are catered for. There is a core of local staff who have been here for a long time. Other staff changes occur rather regularly which is unfortunately part of the demanding
job and low pay.

Reply from Dean Wood Nursing and Residential Home, Bupa care homes at Dean Wood Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Connie B (Wife of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I am very pleased with the care my husband is receiving. He has been in the home for just under two years now. All the staff are very friendly and kind. My one little niggle is that his glasses and other items go missing, sometimes and it can take a few days before they are found, bit I
realise it can't be helped.

Reply from Dean Wood Nursing and Residential Home, Bupa Care Homes at Dean Wood Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Betty N (Wife of Resident) published on 30 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came in very aggressive both verbally and physically. Within a few days the staff had him settled apart from the occasional hiccup now and again. He is very happy here and I am impressed with the whole set up. All the staff are very caring and nothing is too much trouble.

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Review from Pam B (Daughter of Resident) published on 29 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found that our mother has had the highest level of care. The staff are always very approachable and do so much for our mother. We feel very happy with the care she has received so far and know she is very happy here. We are in regular contact with the staff and when we are not here they
telephone us regularly to appraise us of any situations which arise.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Dean Wood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Dean Wood Care Home is calculated as follows: ( (181 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 224 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dean Wood Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

ensuite rooms available with garden and panoramic sea views across the English channel.


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