Ash Tree House

Ash Tree House, Warwick Drive, Wigan WN2 4DT
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9.9 97 Reviews
  • Ash Tree House, Wigan
Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at Ash Tree House is relaxed, safe and enjoyable. All 60 bedrooms are en-suite wet rooms, enabling the team to deliver person-centred care in a dignified manner, promoting independence as far as possible. Your stylish room comes equipped with a flat screen TV, DVD player, mini fridge and wifi so when you aren’t joining in with an activity in one of the beautiful day spaces, you can enjoy spending time in your room and keep in contact with friends and family whenever you wish.

Ash Tree House is proud to have achieved ‘Outstanding’ in the area of ‘Responsive’ in their latest Care Quality Commission report and to be rated as ‘Good’ overall – May 2019.

The team understand that moving into a care home is a big step, which is why they have introduced 'supported admissions' for new residents. This is where a friend or family member can stay at the home during moving in day to help their loved one settle. They can even enjoy their first meal together.

You will understandably have lots of questions and concerns throughout these unprecedented times. Speaking to a member of the friendly team may help to give you peace of mind - they are here to help and support you every step of the way.

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

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Care Provided by Ash Tree House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ben Lee (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ash Tree House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ash Tree House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ash Tree House has plenty of onsite parking for visitors.


Ash Tree House Reviews (97)

Total of 97, showing 1-20
9.9

Ash Tree House has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years. Over all time Ash Tree House has 97 reviews.

Overall Experience

  • 77
  • 19
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Review from Ian H (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent, it is very clean, bright and homely. The rooms are excellent with a very nice lounge area.
The staff could not be more helpful and care for all the residents as if they were their own family.

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Review from S E (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly father came into Ash Tree House following an operation for respite and convalescence. He has received excellent care from a dedicated team of professional carers. Throughout his stay, he has been treated with respect, dignity and patience, with all his care needs being recognised and met.
The staff are so friendly and truly caring and there is a genuine feeling of warmth throughout Ash Tree House. From initial enquiry to residential care, we have experienced excellent customer service and a great experience. Thank you Ash Tree House.

Reply from Clare Sheehan, Careline Advisor at Ash Tree House

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your father receives at Ash Tree House care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.


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Review from Tracey P (Daughter-in-law of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough the care and attention my mother-in-law receives. I visit regularly and the staff are amazing. The entertainment the home provides, the meals I cannot fault anything with the care they provide, also the cleanliness.
I can honestly say I speak for the family when we say that we
have peace of mind knowing my mother-in-law is being looked after 24/7. We waited for a room to become available in this specific home and it's the best decision we made for her.

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Review from K L (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual the standard of care at Ash Tree is exceptional. I particularly commend the staff who create a relaxed and lively atmosphere/environment and treat residents so well.

Reply from Charlotte Jackson, Customer Care Administrator at Ash Tree House

Thank you for taking the time to leave such a lovely review.


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Review from S D (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial enquiry in person with reception, the whole experience that followed in assessing Mum (during a coffee morning) and her move to the home was done with care, compassion and an obvious demonstration of experience of helping very frightened and reluctant residents and very anxious families
to navigate the process. Every single member of staff I meet, from the lady who made her birthday cake to the ladies who clean her room and everyone in-between, have been special. They have changed my mum's life and mine and are worth every penny.

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Review from Wilfred F (Respite Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short respite stay, I was very well treated and looked after.
All the staff were very well trained, pleasant and quick to respond.
I had a very pleasant stay.

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Review from Ian F (Son of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first call I made enquiring about care at Ash Tree House, I have been very impressed. My dad went in for respite care and was immediately welcomed by all staff and made at ease. Staff are attentive, caring, supportive and loving towards Dad. Knowing he has professional care gives me comfort.
Thank you for making and providing a joyful care home that supplied all in need of your services.

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Review from Stephen F (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides an excellent level of care. It is now over a year since my father became a resident, and he has received exceptional care, with all staff genuinely caring for residents and getting to know them as individuals. They go beyond the levels of care my father received in previous homes that
he has stayed at. The rooms are comfortable, the food is of a high standard, and I can rest easy knowing that my father is so well looked after.

Reply from Terri Kidd, PR Executive at Ash Tree House

Thank you for such a lovely review; it’s great to hear that your father is so settled and happy at Ash Tree House. We always try to go above and beyond to ensure our residents get the best care, and it’s great to hear that we compare so favourably with other homes you’ve experienced.


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Review from Julie H (Niece of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Ash Tree House now for two years, previously she was lonely and depressed, she had recently lost her partner and lacked stimulation. Moving to Ash Tree House has given her a new lease of life. There is always something going on, the staff are excellent and the general appearance
of the home is a credit. I looked at quite a few places before Ash Tree House and am so glad I found it.

Reply from Charlotte Jackson, Customer Care Administrator at Ash Tree House

Thank you for sending in this lovely review. We know that living in a thriving community like Ash Tree House can work wonders on our residents' mental health and happiness. We are so glad that you and your aunt found us too!


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Review from Carole M (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience at Ash Tree House has been excellent from the beginning. With Mum suffering from dementia I was really worried about placing her in a care home but all the staff at Ash Tree reassure me every time I visit. Mum is happy, clean and well looked after which is all I could have hoped
for.

Reply from Charlotte Jackson, Customer Care Administrator at Ash Tree House

Thank you for taking the time to leave a review. We know it can be really difficult when a loved one goes into care and we hope that, thanks to our experienced carers, we can take some of the pressure off and allow you to spend quality time with your mum without having to worry.


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Review from Dawn H (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Ash Tree House Care Home go over and above for the residents; there are always activities, new and different experiences and things for the residents to do and interact with. The staff know Mum and her needs really well and have helped her settle brilliantly. It is wonderful knowing and seeing
she is well looked after, cared for and thriving and we can’t thank Ash Tree enough for everything they have done for Mum. Communication from the team has been excellent from day one and there is always someone available to answer any questions.

Reply from Charlotte Jackson, Customer Care Administrator at Ash Tree House

Thank you for taking the time to leave such a lovely review. We think it's hugely important to get to know our residents, not only their needs but their likes and dislikes, to try and support and ease them into the transition of living in the home. We also know that it's a difficult time for loved ones and keeping them informed is often the best way to reassure them. If you ever have any questions, please don't hesitate to ask, we will be here.


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Review from C T (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Tree House is an outstanding care home. My mum suffers with dementia and been a resident for nearly 2 years. The staff are so friendly and make you feel so welcoming, nothing is too much trouble.
Mum is very settled now in her care home. This is so comforting for us as a family that our mum is
being cared for and is safe.
The home has regular events activities which keep Mum entertained when she feels up to it. Thank you Ash Tree staff.

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Review from Sue T (Daughter-in-law of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been diagnosed with dementia. She was roaming the streets in the early hours, telephoning the police for company and waking the neighbours at night. Our social worker managed to find Ash Tree House Care Home - Mother-in-law is settled there. She is well cared for with regular meals
and one-to-one attention. The home is clean, pleasant and cheerful. Mother-in-law can be awkward with a mind of her own but the staff have won her round with their gentle coaxing and warm personalities. We are confident that she is safe and cared for.

Reply from Terri Kidd, PR Executive at Ash Tree House

Thank you for taking the time to write a review. It’s so important that we use our knowledge and experience of dementia to support families and ensure that people such as your mother-in-law are cared for and treated with kindness and respect. We are so glad she came to join us at Ash Tree House.


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Review from W P (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Tree staff look after our mum exceptionally well. It's important for us to have peace of mind that mum is well looked after, happy and entertained and the home delivers exactly that. It is comforting to see our mum smiling and laughing like she always has done.

Reply from Terri Kidd, PR Executive at Ash Tree House

It’s lovely to hear that your mum is so settled and happy with us at Ash Tree House, and we are glad that it gives you peace of mind. Thank you for your kind words.


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Review from S E (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is being well looked after, the staff are all really friendly and happy to chat, and even dance, with him. He is happy there and enjoys the various activities. We joined him for the Christmas sing-along when his other son was singing and playing. It was clear that the staff were doing a really good
job in encouraging residents to participate. It's never easy putting a parent into care, but the whole family think Dad is happy where he is now.

Reply from Charlotte Jackson, Customer Care Administrator at Ash Tree House

Thank you for your review. We understand that moving a loved one into care can be a worrying time, but it’s so great to hear that your dad is now settled, happy, and having a great time taking part in our activities programme. It’s so important to us that our residents feel valued and encouraged to participate, so we’re glad your dad has been having fun singing and dancing with the team. Thank you!


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Review from Katie J (Granddaughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care our grandma receives at Ash Tree. She did not like the idea of a care home before she spent the night and then she didn't want to go home! Now she calls Ash Tree home and we have total peace of mind- I can't tell you how much this means to us. She is always busy doing lovely things
and she is happy which we are forever grateful to the fantastic team for!

Reply from Terri Kidd, PR Executive at Ash Tree House

We are so happy that your grandma has settled in so well with us and that you have the peace of mind you need. It’s so important to us to not just provide the best for our residents but also to give families the reassurance that their loved ones are safe and happy.


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Review from Melanie S (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was welcomed to the home. The staff all seem very helpful and caring and my mum seems to be very happy with them. There seems to be a very good standard of cleanliness and this is impressive. There are various activities for the residents to enjoy, and my mum loves the hairdresser on site. I
really haven't seen anything to be unhappy about and I am very confident that she is being cared for very well.

Reply from Terri Kidd, PR Executive at Ash Tree House

Thank you for your review, we are so pleased that your mum is happy and settled in Ash Tree House and taking advantage of the facilities and activities available. It’s great that you can feel confident and reassured with the care she is receiving and hope she continues to love her time with us.


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Review from Cheryl J (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care home. I would strongly recommend anybody that was looking into going into care. The staff go out of the way for you all the time with no hesitation, they are so caring and understanding. My mum is so happy, and you can tell she is content. The home, itself is absolutely amazing.
All the residents are always happy and smiling, which is a great comfort. No matter what time you go to the home the carers are always doing activities and interacting with the residents at all times.

Reply from Terri Kidd, PR Executive at Ash Tree House

Thank you for your stunning recommendation! We are very proud of our wonderful staff and it’s fabulous to hear that the impact on the residents is so positive and evident. Ash Tree House has a real family feel and it’s lovely to have your mum with us as part of that family.


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Review from Lucy B (Granddaughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved seeing the care home so festive and Christmasy. The staff go above and beyond for the residents! My grandma absolutely loves it here and is always happy and has brilliant relationships with the staff. I honestly can't thank them enough!

Reply from Terri Kidd, PR Executive at Ash Tree House

Thank you so much for your lovely review, it’s great that your grandma is so happy and settled. Christmas is such a lovely time in our home, full of fun and festivity, and we hope to keep that wonderful atmosphere up year-round.


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Review from Dawn M (Daughter-in-law of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother-in-law most days. On every visit, Ash Tree House is spotlessly clean and well-maintained. All the staff are friendly, caring and compassionate. They make you feel totally at ease knowing your loved one is well cared for and safe. The activities are fantastic and engaging, also regular
trips out are a benefit having a change of environment. I cannot thank the staff enough for what they do, they are all superstars to me!

Reply from Terri Kidd, PR Executive at Ash Tree House

What a lovely review, thank you. It’s lovely to hear how consistently impressive our home and the wonderful team are and what a positive impact that has, not only on the residents but on the peace of mind of their loved ones. We hope you continue to join us regularly, you are just as much a part of the Ash Tree House family as your mother-in-law now!


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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Ash Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Ash Tree House is calculated as follows: ( (152 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Tree House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Ben

Ben Lee

Job Title: Acting Home Manager

Joined: 2013

If I had to summarise working in care in five words, it would be - helping those who deserve it.


No image found

Marie Phillips

Job Title: Front of House Manager

Joined: 2024

Marie is the front-of-house manager at Ash Tree House.


Lorraine

Lorraine Harris

Job Title: Activities Coordinator

Joined: 2018

Lorraine is the Activities Coordinator for Ash Tree House


Frequently Asked Questions about Ash Tree House

What types of Care is Ash Tree House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ash Tree House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Ash Tree House have?

There are 60 Single Rooms.

What are the Facilities & Services at Ash Tree House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ash Tree House to the centre of Wigan?

2.7 mile(s) as the crow flies, distance by road may be significantly further.