Ash Tree House

Ash Tree House, Warwick Drive, Wigan WN2 4DT
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9.9 97 Reviews
  • Ash Tree House, Wigan
Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at Ash Tree House is relaxed, safe and enjoyable. All 60 bedrooms are en-suite wet rooms, enabling the team to deliver person-centred care in a dignified manner, promoting independence as far as possible. Your stylish room comes equipped with a flat screen TV, DVD player, mini fridge and wifi so when you aren’t joining in with an activity in one of the beautiful day spaces, you can enjoy spending time in your room and keep in contact with friends and family whenever you wish.

Ash Tree House is proud to have achieved ‘Outstanding’ in the area of ‘Responsive’ in their latest Care Quality Commission report and to be rated as ‘Good’ overall – May 2019.

The team understand that moving into a care home is a big step, which is why they have introduced 'supported admissions' for new residents. This is where a friend or family member can stay at the home during moving in day to help their loved one settle. They can even enjoy their first meal together.

You will understandably have lots of questions and concerns throughout these unprecedented times. Speaking to a member of the friendly team may help to give you peace of mind - they are here to help and support you every step of the way.

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.

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Care Provided by Ash Tree House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ben Lee (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ash Tree House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ash Tree House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.


  • Parking

  • Ash Tree House has plenty of onsite parking for visitors.


Ash Tree House Reviews (97)

Total of 97, showing 61-80
9.9

Ash Tree House has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years. Over all time Ash Tree House has 97 reviews.

Overall Experience

  • 77
  • 19
  • 1
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Date Published

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4
14
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Review from C K (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and enjoys life at Ash Tree House.
She has been on lots of trips out.

Reply from Samantha Blair, Customer Care Advisor at Ash Tree House

Thank you for your review of Ash tree House. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at our home. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.


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Review from Angela B (Friend of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Staff very welcoming and friendly, nothing is too much trouble. Lots of great hospitality. Makes all our family happy knowing he is being cared for.

Reply from Samantha Blair, Customer Care Advisor at Ash Tree House

Thank you for taking the time to review our home. I shall ensure that your kind comments are shared with the whole staff team.


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Review from L S (Niece of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Really feel happy knowing my auntie is in a caring, safe and clean home.

Reply from Samantha Blair, Customer Care Advisor at Ash Tree House

Thank you for reviewing our home. We are so pleased to hear that your Auntie is being well cared for at Ash Tree House. We will be sure to share your kind comments with our whole staff team.


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Review from Sandy S (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Ash Tree in December 2018 after a difficult time in hospital. It was difficult for me to put Mum into care as I was her carer. Mum could not walk when arriving at Ash Tree. Mum is now living a wonderful life, being very well looked after and stimulated with a variety of activities.
Mum is happy, pain free, safe and very well respected. The manager and all the staff go beyond their duties and the expertise is second to none, especially in dementia care.

Reply from Kristyna Hunt, Communications Executive at Ash Tree House

Thank you for taking the time to review our home. We are so pleased that your mum has settled well and is enjoying life at Ash Tree House. We will be sure to pass your kind comments to the whole staff team.


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Review from B D (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has moderate dementia and finding the right care home for her was a big responsibility and cause for anxiety. However, she settled quickly and I don't think we could have found anywhere better for her. The staff are friendly and approachable; all areas are clean and furnished well, regular activities
are provided, Mum is eating well and is happy and content.

Reply from Samantha Blair, Customer Care Advisor at Ash Tree House

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. Here at Ash Tree House we understand what an important decision choosing the right care home is for you and your family and we are pleased to hear that your mum has settled in so quickly. We will be sure to pass your comments onto the whole staff team.


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Review from Margaret H (Friend of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Afternoon tea service for non-residents very good value for money.

Reply from Samantha Blair, Customer Care Advisor at Ash Tree House

Thank you so much for your review of Ash Tree House, we are pleased you enjoyed an event at our home.


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Review from Ken J (Husband of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has dementia and is in full time care at Ash Tree Care Home.
All the staff are well trained and look after all the residents with love and respect.

Reply from Kristyna Hunt, Communications Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. We value all feedback about our home and will ensure that your kind comments are passed to the staff team.


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Review from Janet B (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Ash Tree often at differing times of the day. I am always welcomed and the carers are always engaging with the residents. The home is always clean and tidy. Mum's room is always well looked after and kept tidy and clean. Good transfer of information between staff and myself. Mum's needs are
fully understood and met.

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Review from M A (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care my mother enjoys at Ash Tree House. Requests I make on behalf of my mother are followed up.
The GP practice that visits the home is excellent. The staff are warm and friendly and have good knowledge about the needs my mother presents and plan well to meet
there needs.
From my experience have seems to be a good ratio of staff to residents except in the morning when my mother fell and there was no one available form the home to accompany her to hospital to be with her until I arrived,
Keep up the good work, but work out what is needed for emergencies.

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Review from Carol A (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family is very happy with the home - and we have peace of mind that mum is in a safe, clean and caring environment. The management and staff go the extra mile with both the residents and family members. Mum is grieving and this has been acknowledged in the way she is cared for.

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Review from Charles S (Husband of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Tree House is a very well run care home.
Management and staff do their very best to give the residents all things possible, this is a very trying task for carers due to restricted staff levels.
I feel very lucky to have managed to get my wife into such an extremely good care home.
She receives
'tender loving care', she is safe, warm, well-fed (too much) and I feel very confident of all things if I cannot visit for any reason.
Thank you Ashtree House.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and would like to thank you for your kind comments.
about the home. If you would like to discuss anything further please contact the Home Manager or Customer Services on 0113 385 3570.


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Review from Susan W (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ash Tree House is an extremely welcoming home that starts with the colourful foyer and friendly staff as you enter.
The lounges and rooms are maintained to a high standard and are light and airy.
Though the kitchen within the lounge needs to be fitted with more robust appliances (rather than domestic
ones), the food is excellent, being varied, wholesome and tasty.
Cleaning standards of hygiene are of the highest standard.
My Mum has been cared for with cheerfulness, tenderness and compassion and despite her advanced dementia, I am sure she is content.
Visitors are always made to feel welcome and valued as well as being kept up to date with any problems.
External activities such as singers and outings help to add pleasure to the residents' lives.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review would like to inform you that a brand new dishwasher has been installed. Our Home Manager operates an open-door policy and is always happy to discuss any concerns directly with you when you visit the home. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.


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Review from M C (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here since 28th April 13 and much improved on my previous care home. The staff are very caring and polite and if you are not well you are well cared for. I enjoy the food, a good variety and nicely presented, so I am quite happy.

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Review from B H (Brother-in-law of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit to Ash Tree, both my wife and I were very impressed by the overall brightness and cleanliness. We were also impressed by the friendly atmosphere generated by all the staff.
My sister-in-law has always been a quiet person but after a few weeks she was the first person to join in
all the activities, she is now on first name terms with all the staff on her floor.
All in all, we couldn't have found a better place for her.
Thank you Ash Tree.

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Review from A D (Son of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our mother's birthday on the 23rd April 2017 and she was 90 years old. Ash Tree House allowed us a room in one of the lounges to celebrate my mums birthday and all her family arrived to celebrate it, Ash Tree House baked a cake for mum and supplied the sandwiches which was very kind of them to
do that. The staff and management were very kind to all of us and we thank them all.

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Review from Amanda T (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with vascular dementia 4 years ago and over time she lost the ability to live independently. In February we visited Ash Tree and we were greeted with warmth and friendliness. A senior carer gave us a tour of Ash Tree and all questions were answered openly and honestly. She took pride
in showing us the facilities and introducing us to staff and residents.
We were invited to return for lunch with mum at our convenience. During that visit, an assessment was done in a very natural and informal way causing no distress to mum.
The manager and all staff are always available to support.
All the facilities are bright, modern and clean. We secured mum a place we were able to personalise mums room to her taste.
Mum is so happy and has settled in due to all the support from staff who listen and engage so positively with her.
Mum can't wait to attend all the events that are coming up and as a family, we feel so lucky to have found Ash Tree that meets her needs beautifully.

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Review from Joanne E (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Ash Tree House we knew it felt right for mum - a modern and young at heart hotel.
We were allowed to decorate and personalise mum’s room. We moved mum into Ash Tree House at the beginning of February 2017 and immediately she cried tears of happiness. She said, “this
place is like heaven”.
The staff are by far the best asset to Ash Tree House. They are always friendly and polite no matter the time of day. They are not only competent but also compassionate and this must be difficult over long and demanding shifts. The staff are simply excellent.
I love the fact that I am able to visit my mum anytime and to stay with her as long as I want. I can sit in her room, in one of the quiet places or share fun time in the communal lounge. It means I can get to know the staff and residents, which ultimately helps mum settle into her new home. It is early days but slowly and surely it feels like everyone has become part of my family.
PS: I want to write more!

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Review from Frank L (Son of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been there for three years and the care and attention has been first class.

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Review from Diane C (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fortunate by being the first resident to move into the 'new' Ash Tree House in May 2013. She immediately felt safe and at home in her surroundings. I have nothing but the utmost praise for all the staff. She is treated with the respect she deserves, dignity and kindness by all the staff.
They are all extremely caring and helpful in all respects. The building is spotless, beautiful furnishings and pleasant rooms with excellent facilities. My mum considers herself to be very fortunate to be living there. The inspection has shown it is excellent and I agree with that decision.

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Review from Bee H (Sister-in-law of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law and brother-in-law have received excellent care. All of their needs have been met by all the staff in a professional and caring way. The home is always clean, neat and all residents seem very happy and settled.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Ash Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Ash Tree House is calculated as follows: ( (152 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ash Tree House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (3)

Ben

Ben Lee

Job Title: Acting Home Manager

Joined: 2013

If I had to summarise working in care in five words, it would be - helping those who deserve it.


No image found

Marie Phillips

Job Title: Front of House Manager

Joined: 2024

Marie is the front-of-house manager at Ash Tree House.


Lorraine

Lorraine Harris

Job Title: Activities Coordinator

Joined: 2018

Lorraine is the Activities Coordinator for Ash Tree House